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Second Floor

Montfichet Road, Olympic Park, London, E20 1EJ

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Access Guide

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COVID-19 Information (Westfield Stratford City Covid-19 Information)

Getting Here

Getting Help and Assistance

  • There is a Hands-Free Shopping service.
  • For more information about the Hands-free Shopping service please visit one of the Guest Services desks located on the lower ground floor.
  • Guest Services Associates do receive disability awareness/equality training.
  • Security officers do not receive disability awareness/equality training.
  • There is not a member of staff trained in British Sign Language. Please phone the venue in advance for more information.
  • Cleaning operatives do not receive disability awareness/equality training.
  • Car park attendants do not receive disability awareness/equality training.
  • Guest Services Associates do receive training in escorting visually impaired people.
  • Westfield Stratford City Guest Services staff can provide assistance and escort visually impaired customers around the shopping centre.

    Upon your visit, a member of guest service staff will accompany you to your chosen destination within Westfield and leave you in the capable hands of a customer assistant at the store of your choice, before picking you up from there once you've finished shopping. We don’t, however, offer a full personal shopping service

    For more information please contact the shopping centre prior to visiting, go to one of the Guest Services desk on the lower ground floor or speak to any member of the security team who will contact Guest Services.

  • There is not an assistance dog toilet or toileting area at the venue/nearby.
  • Water bowls for assistance dogs are not available.
  • There are mobility aids available.
  • The mobility aids available include wheelchairs and mobility scooters.
  • To obtain mobility aids please contact Shopmobility.


Lift (Car Park B)

  • There is a lift for public use.
  • There are 2 other lifts in this location.
  • The other lifts have very similar/identical specifications.
  • The lift is a standard lift.
  • A member of staff does not need to be notified for use of the lift.
  • The floors which are accessible by this lift are P1/Lower Ground Floor, P2, Ground Floor, First Floor and Second Floor.
  • Clear signs indicating the facilities on each floor are provided on lift lobby landings.
  • There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
  • Lift doors do contrast visually with lift lobby walls.
  • Lighting levels are not at least 100 lux at floor level in the lift lobby.
  • The external controls for the lift are within 90cm - 110cm from the floor.
  • The colour contrast between the external lift controls and the control plate is poor.
  • The colour contrast between the external lift control plate and the wall is poor.
  • The clear door width is 120cm (3ft 11in).
  • The dimensions of the lift are 180cm x 220cm (5ft 11in x 7ft 3in).
  • There are separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • There is a list of floor services available within the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • There is a hearing loop system.
  • The lift does not have Braille markings.
  • The lift does not have tactile markings.
  • The lighting levels in the lift are good.


  • Escalator(s) View
    • Wayfinding signage is provided for escalators.
    • The escalators go both up and down.
    • The floors which are accessible by escalator(s) are First Floor and Second Floor.
    • The escalator(s) steps are clearly marked.
    • The foot and head of the escalator(s) are not clearly marked.
    • The lighting levels at the escalator(s) are good.
    • The other escalator area(s) is/are very similar/identical.

Shopping Centre Internal Area(s)

  • Wayfinding View
    • Digital wayfinders are not available.
    • Overhead signs are provided to aid wayfinding.
  • Circulation View
    • The type of flooring in this area is tiles and marble tiles.
    • There is flooring with a very shiny finish which could cause issues with glare or be perceived as slippery.
    • There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
    • The following types of seating can be found in this area; armchairs, sofas and chairs with armrests.
    • There is good colour contrast between the walls and floor in the majority of corridors/walkways.
    • The lighting levels are good.
    • Background music is played in this area.
  • Access View
    • There is step free access in this area.

Guest Services Counters

Toilet Facilities

  • There are no shopping centre toilet facilities on the Second Floor.
  • The restaurants and cinema on the Second Floor may have their own toilet facilities, so please contact the individual unit for more information.
  • The shopping centre toilet facilities are located on the Lower Ground Floor, Ground Floor and First Floor.
  • The changing places facilities are located on the Ground Floor and First Floor.

Westfield Stratford City