Access Guide
Getting Here
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By Road
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- Westfield Stratford City is located outside Central London, near to Stratford and next to the Queen Elizabeth Olympic Park.
There are a number of routes to the shopping centre.
The nearest main roads to the shopping centre are the A11 and A12.
Use postcodes E20 1EJ or E15 2EE to be directed to all car parks. - Westfield Stratford City has three car parks available. These are Car Parks A, B and C.
Westfield Stratford City has approximately 4,500 parking spaces across the three car parks.
You can exit all car parks 24/7, however, only Car Park B is open 24/7 for entry and exit.
The maximum height the car parks can accommodate is 2.2m (Blue Badge vehicles up to 2.4m maximum height can park in Car Park A - Level P1).
Designated Blue Badge bays are located across all car parks. Please ensure you have a valid Blue Badge on display when parking in one the designated Blue Badge spaces.
To speak to a member of the Guest Services team regarding shopmobility please call 020 8221 7359.
- Westfield Stratford City is located outside Central London, near to Stratford and next to the Queen Elizabeth Olympic Park.
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By Bus
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- There is a bus stop within 150 metres of the shopping centre.
- Buses serve Stratford City Bus Station (in Montfichet Road, adjacent to Westfield), Stratford Bus Station (over the Town Centre Link Bridge) and Stratford International Station (adjacent to Westfield at Waitrose end).
- For more information on buses in Stratford please click here (opens new tab).
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By Train
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- The nearest railway station is Stratford and Stratford International.
- Westfield Stratford City is served by TFL Rail, National Rail and high speed trains.
From Kent and London St Pancras to Stratford International Station. Further details can be found on the website for Stratford International.
From Essex, Hertfordshire, East Anglia and Liverpool Street/Fenchurch Street to Stratford Station. Further details can be found on the TFL and National Rail websites. - For more information on Stratford International please click here (opens new tab).
- For more information on Stratford Station (TFL) please click here (opens new tab).
- For more information on Stratford Station (National Rail) please click here (opens new tab).
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By Underground
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- The nearest underground station is Stratford.
- The Central Line runs from the north east to Epping and from the west to Ealing Broadway and West Ruislip, via Stratford Station and Central London.
The Jubilee Line runs between Stanmore in North London and Stratford Station, via Central London and Docklands.
London Overground services operate on the North London Line to and from Stratford Station.
Direct services run between Stratford and Richmond and Stratford and Clapham Junction. - For more information on Stratford Underground Station (TFL) please click here (opens new tab).
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By DLR
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- The nearest DLR station is Stratford and Stratford International.
- There are DLR stations at Stratford Station and Stratford International Station.
To the east, the DLR serves Stratford, Beckton and Woolwich Arsenal.
To the south, the DLR serves Docklands, Greenwich and Lewisham. - For more information on Stratford DLR Station (TFL) please click here (opens new tab).
- For more information on Stratford International DLR Station (TFL) please click here (opens new tab).
Getting Help and Assistance
- There is a Hands-Free Shopping service.
- For more information about the Hands-Free Shopping service please visit one of the Guest Services desks located on the lower ground floor.
- There is not a member of staff trained in British Sign Language. Please phone the venue in advance for more information.
- Guest Services Associates do receive training in escorting visually impaired people.
- The Guest Services staff are happy to assist visually-impaired customers during their visit to Westfield Stratford City – all you need to do is pre-book an appointment prior to your arrival and a member of the team will be happy to assist you from the desk near M&S and Starbucks on the lower ground floor.
Please note, if you haven’t pre-booked they may not be able to offer you this service on the day.
To book, call the desk on 020 8221 7359.
Upon your visit, a member of staff will accompany you to your chosen destination within Westfield and leave you in the capable hands of a customer assistant at the store of your choice, before picking you up from there once you've finished shopping.
Appointments are available:
Monday to Saturday 10.00-19.00.
Sunday 11.00-17.00. - There is not an assistance dog toilet or toileting area at the venue/nearby.
- There is not a designated place of safety which can be used by people with dementia, autism or learning disabilities.
- The venue offers a quiet shopping experience.
- For those with Autism and Dementia, or those who like to shop in a quieter setting, you might like to visit Westfield Stratford City at the below times when all mall music will be turned off.
Monday 10.00-11.00
Tuesday 10.00-11.00
Wednesday 10.00-11.00
Thursday 10.00-11.00
Friday 10.00-11.00
Saturday 09.00-10.00
Sunday 12.00-13.00
John Lewis & Partners also operate daily quiet hours from 10.00-11.00 Monday-Saturday. - Water bowls for assistance dogs are available.
- There are mobility aids available.
- The mobility aids available include wheelchairs and mobility scooters.
- To obtain mobility aids please contact Shopmobility.
- To help support guests visits, Westfield offers sensory packs that have been selected with key sensory items to offer children and adults a broad range of sensory opportunities and therapeutic benefits.
The pack has been designed to support people living with a wide range of disabilities who are likely to benefit from sensory resources to make their shopping experience more enjoyable.
The sensory packs contain items such as ear defenders and sunglasses to help with noise and light sensitivity, fiddle toys to keep hands busy and relieve stress and feeling fans to express how you are feeling.
The sensory packs can be hired at our Guest Services desks next to Starbucks or Costa on the lower ground floor.
Parking
- There are 3 car parks at Westfield Stratford City - Car Parks A, B and C
- For more information about Car Park A please click here (opens in new tab)
- For more information about Car Park B please click here (opens in new tab)
- For more information about Car Park C please click here (opens in new tab).
Lift (Car Park B)
- There is a lift for public use.
- There are 2 other lifts in this location.
- The other lifts have very similar/identical specifications.
- The lift is a standard lift.
- A member of staff does not need to be notified for use of the lift.
- The floors which are accessible by this lift are P1/Lower Ground Floor, P2, Ground Floor, First Floor and Second Floor.
- Clear signs indicating the facilities on each floor are provided on lift lobby landings.
- There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
- Lift doors do contrast visually with lift lobby walls.
- The external controls for the lift are within 90cm - 110cm from the floor.
- The colour contrast between the external lift controls and the control plate is low.
- The colour contrast between the external lift control plate and the wall is low.
- The clear door width is 120cm (3ft 11in).
- The dimensions of the lift are 180cm x 220cm (5ft 11in x 7ft 3in).
- There are separate entry and exit doors in the lift.
- There is a list of floor services available within the lift.
- The lift does have a visual floor indicator.
- The lift does have an audible announcer.
- The controls for the lift are within 90cm - 120cm from the floor.
- There is a hearing loop system.
- The lift does not have Braille markings.
- The lift does not have tactile markings.
- The lighting levels in the lift are good.
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Comments
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- There are similar lifts in the other lobby areas.
Escalator(s) (First Floor to Second Floor)
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Escalator(s)
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- Wayfinding signage is provided for escalators.
- The escalators go both up and down.
- The floors which are accessible by escalator(s) are First Floor and Second Floor.
- The escalator(s) steps are clearly marked.
- The foot and head of the escalator(s) are not clearly marked.
- The lighting levels at the escalator(s) are good.
- The other escalator area(s) is/are very similar/identical.
Shopping Centre Internal Area(s)
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Wayfinding
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- Digital wayfinders are not available.
- Overhead signs are provided to aid wayfinding.
- Information posts are provided to aid wayfinding.
- Wall mounted signs are provided to aid wayfinding.
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Circulation
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- The type of flooring in this area is tiles and marble tiles.
- There is flooring with a very shiny finish which could cause issues with glare or be perceived as slippery.
- There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
- The following types of seating can be found in this area; armchairs, sofas and chairs with armrests.
- There is high colour contrast between the walls and floor in the majority of corridors/walkways.
- The lighting levels are good.
- Background music is played in this area.
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Access
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- There is step free access in this area.
Guest Services Counters
- The Guest Services counters are located on the lower ground floor.
- For more information about the Guest Services counters please click here (opens in new tab).
Toilet Facilities
- There are no shopping centre toilet facilities on the Second Floor.
- The restaurants and cinema on the Second Floor may have their own toilet facilities, so please contact the individual unit for more information.
- The shopping centre toilet facilities are located on the Lower Ground Floor, Ground Floor and First Floor.
- The changing places facilities are located on the Ground Floor and First Floor.
Related Access Guides
- To view other AccessAble Detailed Access Guides that are related to this one please use the links below.
- Lower Ground Floor link (new tab) - click here
- Ground Floor link (new tab) - click here
- The Street and Chestnut Plaza link (new tab) - click here
- First Floor link (new tab) - click here