Access Guide
Summary
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Getting Help and Assistance
View
- Kitchen is open daily from 07:00 - 21:00.
- There is a member of staff available for help and assistance.
- Water bowls for assistance dogs are available.
- There is a hearing assistance system.
- The type of system is a portable loop.
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Access
View
- The kitchen is located ahead, as you enter.
- There is step-free access to kitchen.
- The entrance area is clearly signed.
- For the M5 - Gloucester Services - Northbound - Westmorland Family AccessAble Access Guide please click here (new tab).
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Toilet Facilities
View
- Accessible toilet facilities are located to the right, as you enter.
- For detailed information about the toilet facilities please click here (new tab).
Eating / Drinking
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Service and Menus
View
- There is a counter where food and drink can be ordered.
- Orders from the wall menu for hot meals, breakfast and salads are served by staff from the counter.
Orders for beverages and payment is made at the next counters. - Staff can bring food and/or drinks to tables.
- Menu types include; written wall menus.
- Menus are clearly written.
- Menus are presented in contrasting colours.
- Staff can read menus to customers if requested.
- The type of food served here is full and lighter breakfast options, homemade soups, hot meals and salads.
- Takeaway cups are available.
- Adapted cups are not available.
- Adapted cutlery is not available.
- Drinking straws are available.
- There is a hearing assistance system .
- The system is a portable loop (on request only).
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Service Counter
View
- The height of the counter is 85cm.
- There is not a lowered section of the counter.
- There are no windows, TVs, glazed screens or mirrors at/behind the counter.
- The counter is not placed in front of a plain background.
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Payment Counter
View
- The height of the counter is 86cm.
- There is not a lowered section of the counter.
- There are windows, TVs, glazed screens or mirrors at/behind the counter.
- The counter is not placed in front of a plain background.
- There is a moveable card machine available for payment.
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Seating Area
View
- There is step-free access throughout.
- There is sufficient space for a wheelchair user to use the seating area.
- The majority of tables are accessible to wheelchair users.
- In this area there are tables, high tables, booths, bench seats, high stools, a mixture of chairs with and without armrests and picnic tables available.
- Chairs are not permanently fixed to the floor.
- Tables are not permanently fixed to the floor.
- The standard height for the underside of tables is 70cm.
- The surface height of the tables is 106cm.
- There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
- The lighting levels are moderate to good.
- Access to outdoor seating area is by heavy double doors, outwards (push) 200cm wide.
The height to the underside of the tables is 72cm, and all the chairs have armrests.
The picnic tables on the grassed area are 70cm to the underside of the table and 74cm to the top of the table.