You are on Summary. Skip to the next section.

Summary

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• Getting Help and Assistance View
  • This motorway services is open 24 hours.
  • There is a member of staff available for help and assistance.
  • Assistance can be provided by members of staff.
  • Water bowls for assistance dogs are available.
  • The following mobility aids are available; wheelchairs.
  • There is a portable hearing assistance system.
  • Staff are trained to use the hearing assistance system.
  • The hearing assistance system was tested by an AccessAble surveyor.
  • The hearing assistance system was tested on 27/04/2021.
  • There is not a designated place of safety which can be used by people with dementia, autism or learning disabilities.
  • There is no designated place of safety, however there are quiet areas available if needed.
• Services Available View
  • The following services are available here; a petrol station, electric car charging points, cash machines, free WiFi, a first aid point and a defibrillator.
• Toilets and Changing Facilities Available View
  • The following facilities are available here; shower facilities, baby changing facilities, standard toilets and an accessible toilet.
  • For detailed information on the toilets available please click here (new tab).
  • The Virtual Access Guide below shows the route from the Blue Badge parking bays to the accessible toilet, please click the link below.
  • For a Virtual Route Guide to the toilet facilities please click here (new tab).
  • There is an assistance dog toilet or toileting area at the venue/nearby.
  • The assistance dog toilet or toileting area is located on the pathway surrounding the services.
• Shops View
  • The following shops are available here; Farmshop.
  • For the Farmshop - M5 - Gloucester Services - Northbound - Westmorland Family AccessAble Access Guide please click here (new tab).
• Catering Facilities View
  • The following catering facilities are available here; Kitchen and Quick Kitchen.
  • For the Kitchen - M5 - Gloucester Services - Northbound - Westmorland Family AccessAble Access Guide please click here (new tab).
  • For the Quick Kitchen - M5 - Gloucester Services - Northbound - Westmorland Family AccessAble Access Guide please click here (new tab).
• Adjoining Motorway Services View
  • There is an adjoining motorway services building which can be accessed via an external walkway.
  • The following services are available at the adjoining motorway services; a petrol station, electric car charging points, cash machines and free WiFi.
  • The following facilities are available at the adjoining motorway services; a Changing Places facility, an accessible toilet, standard toilets, baby changing facilities and shower facilities.
  • For the M5 - Gloucester Services - Southbound - Westmorland Family AccessAble Access Guide please click here (new tab).

You are on Getting Here. Skip to the next section.

Getting Here

• The northbound services are located directly off the M5 between junctions 11A and 12.
• There is signage along the motorway indicating the distance to the services.
• For more information on travelling by road please click here (opens new tab)
• The main car park has 14 Blue Badge parking bays, 8 parent and child parking bays, 4 electric charging points and a number of standard parking bays.
• Additional parking is available outside the petrol station.
• Coach parking is to the left of the main car park, and sign posted off the services slip road.

You are on Petrol Station. Skip to the next section.

Petrol Station

• The following services/facilities are available at the petrol station; standard parking bays and accessible and standard toilet facilities.
• For detailed information on the petrol station please click here (new tab).

You are on Parking. Skip to the next section.

Parking

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• Parking View
  • The car park is located at the front of the services.
  • The car park type is open air/surface.
  • The car park does not have a height restriction barrier.
  • The car park surface is tarmac.
  • There is lighting in the car park.
  • Clearly marked/signposted parent and child parking bays are available.
  • All parking spaces are provided on a first come first served basis.
  • Additional parking is available outside the petrol station.
• Blue Badge Parking View
  • There is a/are Blue Badge parking bay(s) available.
  • There is not signage available to direct users to the Blue Badge parking bays.
  • There is/are 14 designated Blue Badge parking bay(s) within the car park.
  • The Blue Badge bay(s) is/are clearly marked.
  • The dimensions of the designated Blue Badge parking bay(s) surveyed are 230cm x 470cm.
  • The Blue Badge parking bays have a marked zone to both sides and rear.
  • The marked zones around the Blue Badge parking bay(s) have at least the recommended width of 120cm.
• Paying View
  • Parking charges apply after a limited time.
  • Free parking for all users is limited to 3 hours.
  • Payment signs are provided.
  • Payment signs are clearly presented.
  • Payment signs are located throughout the car park.
  • Payment term signs do make it clear if parking charges apply to Blue Badge holders.
  • To see the parking charges please click here (opens new tab).
  • Please pay for stays in the car park over 3 hours at the Filling Station or at tills within the main services building and display the ticket in your vehicle.
• Access from the Car Park View
  • Pedestrian walkways are available in the car park.
  • The surface on the pedestrian walkways is tarmac and block paving.
  • The nearest designated Blue Badge parking bay is approximately 14m from the services entrance.
  • The entrance is clearly visible from the Blue Badge parking bay(s).

You are on Electric Vehicle Charging Points (Gridserve). Skip to the next section.

Electric Vehicle Charging Points (Gridserve)

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• Standard Electric Vehicle Charging Point(s) View
  • There is a/are electric vehicle charging point(s) available.
  • The provider of the charging point(s) is Gridserve.
  • Fast charging is available.
  • The electric vehicle charging point(s) is/are located to the rear left of the car park.
  • Staff are able to provide assistance with the electric vehicle charging points.
  • Staff can be notified by going inside the services.
  • There is/are 4 electric vehicle charging point(s).
  • The electric vehicle charging bay(s) is/are clearly marked and signposted.
  • The dimensions of the electric vehicle charging bay(s) surveyed are 230cm x 490cm.
  • The charging point(s) is/are located to the front as you approach the bay(s).
  • The height range of the electric vehicle charging point controls/screen is 135cm to 150cm.
  • The height of the electric vehicle charging point nozzle slot is 106cm.
  • An app is required to use the charging point(s).
  • Parking charges apply for all users (including Blue Badge holders).
  • Charging for all users is limited to 45 minutes.
  • Payment signs are not provided.
  • Payment for charging is made via an app/online.
  • For more information and a guide to electric vehicle charging please click here.
• Blue Badge Electric Vehicle Charging Point(s) View
  • There is not a/are not designated electric vehicle charging point(s) available for Blue Badge holders.

You are on Link Tunnel / Northbound - Southbound. Skip to the next section.

Link Tunnel / Northbound - Southbound

• There is a link tunnel joining the northbound and southbound services.
  
• The tunnel is 360cm wide with a concrete surface, steep ramps access it from both sides of the motorway.
  
• The link tunnel is approximately 400m from the services entrance, and not suitable for wheelchair users without assistance.

You are on Approach (Entrance). Skip to the next section.

Approach (Entrance)

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• Approach View
  • The surface of the approach is stone/concrete tiles.
  • There is a/are fixed bollard(s) on the approach.
  • The minimum width between the bollards/wall is 155cm.
  • The height of the bollard(s) is 100cm.
  • The bollards do not contrast visually with the paving.
  • There is step-free access on the approach.

You are on Seating Area (Front of Services). Skip to the next section.

Seating Area (Front of Services)

• The seating area is located at the front of the services.
• There is step-free access to the seating area.
• There is sufficient space for a wheelchair user to use the seating area.
• In this area there are stools, high tables, booths and bench seats available.
• Chairs are not permanently fixed to the floor.
• Tables are not permanently fixed to the floor.
• The surface height of the tables is 109cm.

You are on Outside Access (Entrance). Skip to the next section.

Outside Access (Entrance)

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• Entrance View
  • This information is for the entrance located at the front of the services.
  • The entrance area/door is not clearly signed.
  • There is step-free access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • The main door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 200cm.
  • There is a small lip on the threshold of this entrance, with a height of 2cm or below.
  • There is a/are hand sanitiser(s) in this area.
  • The height of the hand sanitiser(s) is/are 125cm.
  • Between the two sets of automatic doors there is a set of heavy manual doors which open towards you (pull).
    The doorway is 200cm wide.
    The automatic doors bypass the manual doors.

You are on Getting Around. Skip to the next section.

Getting Around

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• Access and Circulation View
  • There is step-free access throughout the building.
  • There is flooring which is shiny and could cause issues with glare or look slippery to some people.
  • There is good colour contrast between the walls and floor in the majority of walkways.
  • The lighting levels are varied.
• Signage View
  • There is directional signage and signage for the shop(s)/restaurant(s) available.
  • The colour, design and typeface of signs is consistent throughout the building.

You are on Changing Places. Skip to the next section.

Changing Places

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• Location and Access View
  • The facility is located to the right, as you enter.
  • The facility is approximately 24m from the entrance.
  • The facility is in addition to standard and accessible toilets.
  • The facility is not located close to other managed facilities (e.g. reception or service counter).
  • There is level access into the facility.
  • The facility surveyed is for the sole use of disabled people.
  • The contrast between the external door(s) and wall(s) is fair.
  • The contrast between the internal door(s) and wall(s) is fair.
  • You do need a key for the facility.
  • The key is a radar key.
  • The key can be obtained from a member of staff.
  • There is not a sign at the entrance to the Changing Places facility indicating the location of the nearest toilets and baby changing facilities.
  • The door(s) open(s) outwards.
  • The door(s) is/are easy to open.
  • The door is locked by a locking handle.
  • The door has a horizontal grab rail.
  • The width of the door opening is 90cm.
  • The dimensions of the facility are 246cm x 600cm.
  • The ceiling height is at a minimum of 2.4m.
  • There is a clear 200cm x 180cm manoeuvring space in the facility.
  • The facility has a non-slip floor.
  • The contrast between the walls and floor is good.
• Toilet Details View
  • The facility toilet has a transfer space on both sides.
  • The transfer space on the right as you face the toilet is 110cm.
  • The transfer space on the left as you face the toilet is 110cm.
  • Dropdown rails are provided.
  • As you face the toilet the dropdown rail(s) is/are on both sides.
  • The contrast between the dropdown rail(s) and wall is fair.
  • As you face the toilet there are vertical grab rails on both sides.
  • The contrast between the wall-mounted grab rails to the left of the toilet and wall is good.
  • The contrast between the wall-mounted grab rails to the right of the toilet and wall is good.
  • The height of the toilet seat above floor level is 48cm.
  • There is a spatula flush.
  • There is a toilet roll holder.
  • The height of the toilet roll holder is 60cm.
  • The toilet has a cistern.
  • The toilet seat contrast is good.
  • There is an emergency pull cord alarm for the toilet.
  • The emergency pull cord alarm is within reach and fully functional.
• Changing Bench and Hoist Details View
  • The facility changing bench is wall mounted.
  • The facility changing bench height is adjustable.
  • The length of the facility changing bench is 180cm.
  • The facility hoist is powered overhead.
  • The overhead hoist covers all areas in the cubicle.
• Shower Details View
  • There is a shower unit with a detachable shower head.
  • The shower head is height adjustable.
  • The adjustable shower head cannot be placed between 105cm and 185cm when mounted.
  • There is no seat for the shower.
  • There is not a vertical grab rail for the shower.
• Other Facilities View
  • A privacy screen is available.
  • The type of wash basin is adjustable.
  • The wash basin tap type is lever.
  • There is a mixer tap.
  • Wall mounted grab rails are available at the wash basin.
  • As you face the wash basin, the wall mounted grab rails are on both sides.
  • The contrast between the wash basin grab rail(s) and wall is good.
  • There is a wall fixed soap dispenser.
  • The wall fixed soap dispenser is at the recommended height of 80cm-100cm.
  • The height of the wall fixed soap dispenser is 87cm.
  • Wide tear off paper roll is available.
  • The wide paper roll dispenser is not at the recommended height of 80cm-100cm.
  • The height of the wide paper roll dispenser is 108cm.
  • There is a hand dryer.
  • The hand dryer is at the recommended height of 80cm-100cm.
  • The height of the hand dryer is 86cm.
  • There is not a towel dispenser.
  • There is a mirror.
  • The mirror is placed at a lower level or at an angle for ease of use.
  • There is a/are sanitary and general domestic waste disposal units.
  • There is an emergency pull cord alarm for the facility.
  • The emergency pull cord alarm is within reach and fully functional.
  • There is a/are coat hook(s).
  • The height of the coat hook is 160cm from the floor.
  • There is a hand sanitiser.
  • The height of the hand sanitiser is 88cm.
  • There is not a red flashing fire alarm beacon within the toilet.
  • The lighting levels are good.
  • The lighting is activated by a sensor.

You are on Accessible Toilet (Family Room - Left Transfer). Skip to the next section.

Accessible Toilet (Family Room - Left Transfer)

• Accessible toilet facilities are available.

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• Location and Access View
  • This accessible toilet is located to the right, as you enter.
  • This accessible toilet is approximately 23m from the entrance.
  • There is step-free access into the accessible toilet.
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • There is pictorial and written text signage on or near the toilet door.
  • The signage says 'Family Room'.
  • The contrast between the external door(s) and wall(s) is fair.
  • The door(s) open(s) outwards.
  • The door(s) is/are easy to open.
  • The door is locked by a twist lock.
  • The width of the accessible toilet opening is 86cm.
  • The contrast between the internal door(s) and wall(s) is fair.
  • The door has a horizontal grab rail.
  • The contrast between the horizontal grab rail and internal door(s) is good.
• Toilet Features View
  • The dimensions of the accessible toilet are 300cm x 220cm.
  • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
  • The lighting levels are good.
  • The lighting is activated by a sensor.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 170cm.
  • The transfer space is obstructed by a sanitary bin.
  • There is a flush on the transfer side.
  • There is not a spatula type lever flush.
  • There is a lever flush.
  • There is a dropdown rail on the transfer side.
  • The contrast between the dropdown rail(s) and wall is good.
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • The contrast between the walls and floor is good.
  • There is an emergency pull cord alarm.
  • The emergency pull cord alarm is fully functional.
  • There is not a red flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are sanitary and nappy/incontinence items bin disposal units.
  • There is a/are coat hook(s).
  • The height of the coat hook is 165cm from the floor.
• Additional Fixtures View
  • There is a mirror.
  • The mirror is not placed at a lower level or at an angle for ease of use.
  • There is not a colostomy bag shelf next to the toilet.
  • The toilet has a backrest.
  • The height of the toilet seat above floor level is 48cm.
  • The toilet seat contrast is good.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • The contrast between the toilet roll holder and the wall is good.
  • There is a wash basin.
  • The wash basin and tap(s) can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • There are vertical wall-mounted grab rails on both sides of the wash basin.
  • The contrast between the wash basin wall-mounted grab rail(s) and wall is good.
  • The wash basin tap type is lever mixer.
  • There is a wall fixed soap dispenser.
  • The wall fixed soap dispenser cannot be reached from seated on the toilet.
  • The height of the wall fixed soap dispenser is 95cm.
  • There is not a towel dispenser.
  • There is a hand dryer.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • The contrast between the hand dryer and the wall is fair.
  • There is a hand sanitiser.
  • The height of the hand sanitiser is 113cm.
• Baby Changing Facilities View
  • Baby changing facilities are located within the accessible toilet.
  • There is a fixed baby changing table available.
  • The height of the baby changing table is 100cm.
• Comments View
  • There is a children's toilet available in this room.
    
  • The seat height is 44cm.
    
  • The toilet roll height is 61cm and the sink height is 70cm (with sensor taps).

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

• Standard toilet facilities are available.

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• Toilet Facilities View
  • The female and male toilets are located to the right, as you enter.
  • There is step-free access into the toilet(s).
  • The toilet(s) is/are approximately 30m from the entrance.
  • There is pictorial and written text signage on or near the toilet entrance.
  • An ambulant toilet cubicle is not available.
  • The height of the wash basin(s) is 78cm.
  • The wash basin(s) tap type is sensor.
  • Lighting levels are good.
  • The lighting is permanent.
  • There is not a hand sanitiser.

You are on Parent and Baby Room (Baby Changing and Family Room). Skip to the next section.

Parent and Baby Room (Baby Changing and Family Room)

• The parent and baby room is located to the right, as you enter.
• The parent and baby room is approximately 26m from the entrance.
• There is step-free access into the parent and baby room.
• There is written text signage on or near the parent and baby room door.
• The signage says 'Baby Changing & Family Room'.
• The door(s) open(s) away from you (push).
• The door(s) is/are single width.
• The door(s) may be difficult to open.
• The width of the door opening is 86cm.
• The contrast between the external door(s) and wall(s) is fair.
• The contrast between the internal door(s) and wall(s) is fair.
• The baby changing table is not set against the wall, permanently fixed at 75cm from the floor.
• The baby changing table is not height adjustable.
• The height of the baby changing table once extended is 100cm.
• There are disposal facilities in the parent and baby room.
• There is a wash basin in the parent and baby room.
• The height of the wash basin is 80cm.
• The wash basin tap type is sensor.
• There is/are not chair(s) in the parent and baby room.
• There is a toilet in the parent and baby room.
• There is not a red flashing fire alarm beacon within the room.
• The lighting levels are good.
• The lighting is activated by a sensor.
• There is a hand sanitiser.
• The height of the hand sanitiser is 112cm.
• There is a children's toilet and a sink.
  The sink is 69cm high.
  There are three similar 'Parent and Baby' rooms on the corridor.

You are on Standard Shower (Male). Skip to the next section.

Standard Shower (Male)

• The shower facilities are located within the male standard toilets.
• The shower facilities are approximately 34m from the entrance.
• There is step-free access to the shower facilities.
• There is pictorial and written text signage on or near the shower door.
• The signage says 'Shower'.
• The door(s) open(s) towards you (pull).
• The door(s) is/are single width.
• The door(s) is/are easy to open.
• The width of the door opening is 76cm.
• The contrast between the external door(s) and wall(s) is fair.
• The contrast between the internal door(s) and wall(s) is fair.
• The lighting levels are moderate to good.
• The lighting is activated by a sensor.

You are on Standard Shower (Female). Skip to the next section.

Standard Shower (Female)

• The shower facilities are located within the female toilets.
• The shower facilities are approximately 34m from the entrance.
• There is step-free access to the shower facilities.
• There is pictorial and written text signage on or near the shower door.
• The signage says 'Shower'.
• The door(s) open(s) away from you (push).
• The door(s) is/are single width.
• The door(s) is/are easy to open.
• The width of the door opening is 76cm.
• The contrast between the external door(s) and wall(s) is fair.
• The contrast between the internal door(s) and wall(s) is fair.
• The lighting levels are good.
• The lighting is activated by a sensor.

You are on Emergency Evacuation Procedure. Skip to the next section.

Emergency Evacuation Procedure

• There are audio and visual alarms for emergencies.
• Fire wardens/marshals are available on site.
• There is an external emergency meeting point.
• The external emergency meeting point is located The 'Fire Assembly Point' is located on the left of the car park.
  The area is identified by a green 'Fire Assembly Point' sign.