Access Guide
Summary
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Getting Help and Assistance
View
- The Quick Kitchen is open daily from 06:00 - 22:00.
- There is a member of staff available for help and assistance.
- British Sign Language interpreters cannot be provided on request.
- Water bowls for assistance dogs are available on request from the main building.
- There is a hearing assistance system.
- The type of system is a portable loop (on request only).
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Access
View
- The Quick Kitchen is located to the right, as you enter the services.
- There is step-free access to the Quick Kitchen.
- The entrance area is clearly signed.
- For the M5 - Gloucester Services - Northbound - Westmorland Family AccessAble Access Guide please click here (new tab).
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Toilet Facilities
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- The Changing Places facility is located to the right, as you enter.
- Accessible toilet facilities are located to the right, as you enter the services.
- For detailed information about the toilet facilities please click here (new tab).
Eating / Drinking
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Service and Menus
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- There is a counter where food and drink can be ordered.
- Orders are placed at the service counter, and a member of staff will advise you when your order is ready.
- Staff can bring food and/or drinks to tables.
- Menu types include; menu boards.
- Menus are clearly written.
- Menus are presented in contrasting colours.
- Staff can read menus to customers if requested.
- The type of food served here is stews, pies, soups, sandwiches, salads and cakes.
- Takeaway cups are available.
- Adapted cups are not available.
- Adapted cutlery is not available.
- Drinking straws are available.
- There is a hearing assistance system.
- The system is a portable loop (on request only).
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Self-Service Touchscreens
View
- Self-service touchscreens are not available for ordering.
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Service Counter
View
- The height of the counter is 85cm.
- There is a lowered section of the counter.
- The height of the lowered section at the counter is 75cm.
- There is not a clear knee recess beneath the lowered section of the counter.
- There are windows, TVs, glazed screens or mirrors at/behind the counter.
- The counter is not placed in front of a plain background.
- There is a moveable card machine available for payment.
- The lighting levels are moderate to good.