Access Guide
Petrol Station Summary
- This petrol station is open 24 hours.
- There is a member of staff available for help and assistance.
- Water bowls for assistance dogs are available.
- There is not a portable hearing assistance system.
- Payment at the petrol station during the day can be made in the shop.
- Payment at the petrol station during the night can be made in the shop.
- For the M5 - Gloucester Services - Northbound - Westmorland Family AccessAble Access Guide please click here (new tab).
Getting Here
- The northbound services are located directly off the M5 between junctions 11A and 12.
- There is signage along the motorway indicating the distance to the services.
- For more information on travelling by road please click here (opens new tab)
- The main car park has 14 Blue Badge parking bays, 8 parent and child parking bays, 4 electric charging points and a number of standard parking bays.
- Additional parking is available outside the petrol station.
- Coach parking is to the left of the main car park, and sign posted off the services slip road.
Parking
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Parking
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- The car park is located on the left-hand side of the forecourt.
- The car park type is open air/surface.
- The car park does not have a height restriction barrier.
- The car park surface is concrete.
- There is lighting in the car park.
- Clearly marked/signposted parent and child parking bays are not available.
- All parking spaces are provided on a first come first served basis.
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Blue Badge Parking
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- There is not a/are not Blue Badge parking bay(s) available.
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Paying
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- Parking charges apply after a limited time.
- Free parking for all users is limited to 3 hours.
- Payment signs are not provided.
- To see the parking charges please click here (opens new tab).
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Access from the Car Park
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- Pedestrian walkways are not available in the car park.
- The surface on the pedestrian walkways is concrete.
Petrol Station Forecourt
- Staff are able to provide assistance at the pumps.
- Customers can sound their horn or flash their headlights to notify staff if assistance is needed.
- It is not possible to pay at the pump.
- The height of the fuel pump nozzle slot is 70cm.
- There are not lowered pay at pump screens available.
Outside Access
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Entrance
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- This information is for the entrance located in front of the shop.
- The entrance area/door is not clearly signed.
- There is ramped/sloped access at this entrance.
- There is a canopy or recess which provides weather protection at this entrance.
- The entrance door(s) does not/do not contrast visually with its immediate surroundings.
- The main door(s) open(s) automatically.
- The door(s) is/are single width.
- The width of the door opening is 100cm.
- There is a small lip on the threshold of this entrance, with a height of 2cm or below.
- There are bollards at this entrance.
- The minimum width between the bollards is 112cm.
- The height of the bollard(s) is 102cm.
- The bollards do contrast visually with the paving.
- There is a/are hand sanitiser(s) in this area.
- The height of the hand sanitiser(s) is/are 96cm.
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Ramp/Slope
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- The ramp/slope is located in front of the entrance.
- The gradient of the ramp/slope is slight.
Shop
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Circulation
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- The majority of aisle widths are 150cm+.
- There is good colour contrast between the walls and floor in the majority of walkways.
- The lighting levels are moderate to good.
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Till(s)
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- The till(s) is/are located to the right, as you enter.
- There is step-free access to the till(s).
- There is a clear unobstructed route to the till(s).
- The till(s) is/are clearly signed.
- There are no windows, TVs, glazed screens or mirrors at/behind the till(s).
- The till(s) is not/are not placed in front of a plain background.
- The lighting levels at the till(s) are moderate to good.
- The chip & pin card machines are accessible from the till(s).
- There is not a cashback option at the till(s).
- The height of the till(s) is/are 85cm.
- There is not a lowered section at the till(s).
- There is not a hearing assistance system at the till(s).
Eating / Drinking
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Service and Menus
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- There is a counter where food and drink can be ordered.
- Orders are placed at the service counter, and a member of staff will advise you when your order is ready.
- Menu types include; written wall menus.
- Menus are clearly written.
- Menus are presented in contrasting colours.
- Staff can read menus to customers if requested.
- The type of food served here is pies, sausage rolls and baps.
- Plastic/takeaway cups are available.
- Adapted cups are not available.
- Adapted cutlery is not available.
- Drinking straws are not available.
- There is not a hearing assistance system .
- There is a portable card machine available for payment.
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Self-Service Touchscreens
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- Self-service touchscreens are not available for ordering.
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Service Counter
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- The height of the counter is 85cm.
- There is a lowered section of the counter.
- The height of the lowered section at the counter is 70cm.
- There is not a clear knee recess beneath the lowered section of the counter.
- There are no windows, TVs, glazed screens or mirrors at/behind the counter.
- The counter is not placed in front of a plain background.
- There is a moveable card machine available for payment.
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Seating Area
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- There is step-free access throughout.
- There is sufficient space for a wheelchair user to use the seating area.
- The majority of tables are accessible to wheelchair users.
- In this area there are tables and chairs without armrests available.
- Chairs are not permanently fixed to the floor.
- Tables are not permanently fixed to the floor.
- The standard height for the underside of tables is 78cm.
- The lighting levels are moderate to good.
Accessible Toilet (Left Transfer)
- Accessible toilet facilities are available.
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Location and Access
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- This accessible toilet is located to the left of the service counters.
- This accessible toilet is approximately 17m from the entrance.
- There is step-free access into the accessible toilet.
- This is a shared toilet.
- A key is not required for the accessible toilet.
- There is pictorial and written text signage on or near the toilet door.
- The signage says 'Accessible Toilet - Not every disability is visible'.
- The contrast between the external door(s) and wall(s) is fair.
- The door(s) open(s) outwards.
- The door(s) is/are easy to open.
- The door is locked by a locking handle.
- The width of the accessible toilet opening is 85cm.
- The contrast between the internal door(s) and wall(s) is fair.
- The door has a horizontal grab rail.
- The contrast between the horizontal grab rail and internal door(s) is good.
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Toilet Features
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- The dimensions of the accessible toilet are 218cm x 235cm.
- The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
- The lighting levels are good.
- The lighting is activated by a sensor.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the left.
- The lateral transfer space is 145cm.
- The transfer space is obstructed by a waste disposal bin.
- There is a flush, however it is not on the transfer side.
- There is not a spatula type lever flush.
- There is a lever flush.
- There is a dropdown rail on the transfer side.
- The contrast between the dropdown rail(s) and wall is good.
- There is a/are wall-mounted grab rail(s) available.
- As you face the toilet the wall-mounted grab rail(s) is/are on the right.
- There is not a vertical wall-mounted grab rail on the transfer side.
- There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
- The contrast between the wall-mounted grab rail(s) to the right of the toilet and wall is good.
- The contrast between the walls and floor is fair.
- There is an emergency pull cord alarm.
- The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
- There is not a red flashing fire alarm beacon within the toilet.
- Disposal facilities are available in the toilet.
- There is a/are nappy/incontinence items bin disposal units.
- There is a/are coat hook(s).
- The height of the coat hook is 175cm from the floor.
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Additional Fixtures
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- There is a mirror.
- The mirror is not placed at a lower level or at an angle for ease of use.
- There is not a colostomy bag shelf next to the toilet.
- The toilet has a cistern.
- The height of the toilet seat above floor level is 48cm.
- The toilet seat contrast is good.
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- The contrast between the toilet roll holder and the wall is good.
- There is a wash basin.
- The wash basin and tap(s) can be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm (2ft 5in).
- There are no vertical wall-mounted grab rails at the wash basin.
- The wash basin tap type is lever mixer.
- There is a wall fixed soap dispenser.
- The wall fixed soap dispenser cannot be reached from seated on the toilet.
- The height of the wall fixed soap dispenser is 93cm.
- There is not a towel dispenser.
- There is a hand dryer.
- The hand dryer is not placed higher than 100cm (3ft 3in).
- The contrast between the hand dryer and the wall is fair.
- There is not a hand sanitiser.
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Accessible Shower
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- The shower does have an unobstructed minimum 150cm x 150cm turning space.
- There is a shower unit with a detachable shower head.
- The shower head is height adjustable.
- The adjustable shower head can be placed between 105cm and 185cm when mounted.
- There is a flip-down/tip-up seat for the shower.
- The height of the flip-down/tip-up or fixed seat is 51cm.
- Horizontal and/or dropdown rails are available on both sides of the shower seat.
- The contrast between the shower rails and wall is good.
- There is not a vertical grab rail for the shower.
- There is not an emergency pull cord alarm for the shower.
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Baby Changing Facilities
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- Baby changing facilities are located within the accessible toilet.
- There is a flip down baby changing table available.
- The height of the baby changing table is 80cm.
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Comments
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- The adjustable shower head can be placed between 125cm - 185cm.
Standard Toilet(s)
- Standard toilet facilities are available.
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Toilet Facilities
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- The female and male toilets are located to the left of the food counter.
- There is step-free access into the toilet(s).
- The toilet(s) is/are approximately 16m from the entrance.
- There is pictorial and written text signage on or near the toilet entrance.
- The contrast between the external toilet door(s) and wall(s) is fair.
- The contrast between the internal toilet door(s) and wall(s) is fair.
- An ambulant toilet cubicle is not available.
- The height of the wash basin(s) is 79cm.
- The wash basin(s) tap type is sensor.
- Lighting levels are good.
- The lighting is activated by a sensor.
- There is not a hand sanitiser.