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Esso Petrol Station - M6 - Tebay Services - Northbound - Westmorland Family

M6 - Tebay Services - Northbound - Westmorland Family, M6 Junction 38/39, Orton, Penrith, Cumbria, CA10 3SB

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Access Guide

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Petrol Station Summary

  • This petrol station is open 24 hours.
  • There is a member of staff available for help and assistance.
  • There is not a member of staff trained in British Sign Language.
  • British Sign Language interpreters cannot be provided on request.
  • Water bowls for assistance dogs are available.
  • There is not a portable hearing assistance system.
  • Payment at the petrol station during the day can be made in the shop.
  • Payment at the petrol station during the night can be made at an out of hours counter.
  • The out of hours night counter is used 11:00 to 07:00.
  • For the M6 - Tebay Services - Northbound - Westmoreland AccessAble Access Guide please click here (new tab).

Getting Here

  • The services is located on the M6 Northbound between Junctions 38 and 39.
  • There is signage along the motorway indicating the distance to the services.
  • There is car parking available with 10 Blue Badge parking space, parent child spaces and electric charging points.
  • There is overflow parking on the road leading to the hotel.
  • There is coach parking available at the rear of the main car park.

Parking (Changing Place and Petrol Station)

  • Parking View
    • The car park is located at the rear of the petrol station to the right of the changing place.
    • The car park type is open air/surface.
    • The car park does not have a height restriction barrier.
    • The car park surface is tarmac.
    • There is not lighting in the car park.
    • Clearly marked/signposted parent and child parking bays are not available.
    • All parking spaces are provided on a first come first served basis.
  • Blue Badge Parking View
    • There is a/are Blue Badge parking bay(s) available.
    • There is not signage available to direct users to the Blue Badge parking bays.
    • There is/are 1 designated Blue Badge parking bay(s) within the car park.
    • The Blue Badge bay(s) is/are clearly marked.
    • The dimensions of the designated Blue Badge parking bay(s) surveyed are 225cm x 440cm.
    • The Blue Badge parking bays have a marked zone to both sides and rear.
    • The marked zones around the Blue Badge parking bay(s) have at least the recommended width of 120cm.
  • Access from the Car Park View
    • Pedestrian walkways are available in the car park.
    • The surface on the pedestrian walkways is tarmac.
    • The nearest designated Blue Badge parking bay is approximately 15m from the Changing Places entrance.
    • There are slopes/ramps from the Blue Badge bay(s) to the building.
    • The entrance is clearly visible from the Blue Badge parking bay(s).

Petrol Station Forecourt

  • Staff are able to provide assistance at the pumps.
  • Customers can either go into the shop or signal for assistance from the pump.
  • It is not possible to pay at the pump.
  • The height of the fuel pump nozzle slot is 100cm.

Outside Access (Front Entrance)

  • Entrance View
    • This information is for the entrance located at the front of the building.
    • The entrance area/door is not clearly signed.
    • There is stepped access at this entrance.
    • There is a canopy or recess which provides weather protection at this entrance.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • The main door(s) open(s) automatically.
    • The door(s) is/are single width.
    • The width of the door opening is 80cm.
  • Step(s) View
    • The step(s) is/are located in front of the entrance.
    • There is/are 2 step(s).
    • The step(s) is/are not clearly marked.
    • The height of the step(s) is/are not between 15cm and 18cm.
    • The height of the step(s) is/are 21cm.
    • There is not a/are not handrail(s) at the step(s).
    • The bottom step from the forecourt is clearly marked.
      The second step at the threshold is not marked.

Outside Access (Side Entrance)

  • Entrance View
    • This information is for the entrance located at the side of the building.
    • The entrance area/door is not clearly signed.
    • There is ramped/sloped access at this entrance.
    • There is not a canopy or recess which provides weather protection at this entrance.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • The main door(s) open(s) automatically (away from you).
    • The main automatic door(s) is/are push pad or push button activated.
    • The push pad or push button is 95cm from floor level.
    • The door(s) is/are single width.
    • The width of the door opening is 90cm.
  • Ramp/Slope View
    • The ramp/slope is located to the left as you face the entrance.
    • The gradient of the ramp/slope is slight.
    • The ramp/slope is permanent.
    • There is not a level landing at the top of the ramp/slope.
    • There is a/are handrail(s) at the ramp.
    • The handrail(s) is/are on the right going up the ramp.

Shop

  • Circulation View
    • The majority of aisle widths are not 150cm+.
    • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
    • There is high colour contrast between the walls and floor in all areas.
    • The lighting levels are moderate to good.
  • Till(s) View
    • The till(s) is/are located at the rear of the shop.
    • There is step-free access to the till(s).
    • There is a clear unobstructed route to the till(s).
    • The till(s) is/are not clearly signed.
    • There are no windows, TVs, glazed screens or mirrors at/behind the till(s).
    • The till(s) is not/are not placed in front of a plain background.
    • The lighting levels at the till(s) are moderate to good.
    • The chip & pin card machines are accessible from the till(s).
    • There is not a cashback option at the till(s).
    • The height of the till(s) is/are 110cm.
    • There is not a lowered section at the till(s).
    • There is not a hearing assistance system at the till(s).

Counter (Night Payment Counter)

  • Counter View
    • The counter is located at the front left side of the shop.
    • The counter is approximately 10m from the fuel pumps.
    • There is stepped access to the counter.
    • There is a clear unobstructed route to the counter.
    • The counter is clearly signed.
    • There are windows, TVs, glazed screens or mirrors at/behind the counter.
    • The counter is placed in front of a plain background.
    • The lighting levels at the counter are varied.
    • The height of the counter is 116cm.
    • There is sufficient space to write or sign documents on the counter.
    • There is not a lowered section of the counter.
    • The counter is staffed.
    • There is not a bell to attract attention.
    • There is not a hearing assistance system at the counter.
    • There is a clearly marked single step up to the counter from the forecourt which is 9cm high.

Toilet with Adaptations (Right Hand Transfer)

  • Accessible toilet facilities are available.
  • Location and Access View
    • This accessible toilet is located at the rear of the petrol station shop.
    • This accessible toilet is approximately 10m from the side entrance of the petrol station.
    • There is step-free access into the accessible toilet.
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • There is pictorial and written text signage on or near the toilet door.
    • The signage says 'Toilet'.
    • The contrast between the external door(s) and wall(s) is high.
    • The door(s) open(s) outwards.
    • The door(s) is/are easy to open.
    • The door is locked by a twist lock.
    • The width of the accessible toilet opening is 87cm.
    • The contrast between the internal door(s) and wall(s) is high.
    • The door has a horizontal grab rail.
    • The contrast between the horizontal grab rail and internal door(s) is high.
  • Toilet Features View
    • The dimensions of the accessible toilet are 155cm x 180cm.
    • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
    • The lighting levels are moderate to good.
    • The lighting is permanent.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 80cm.
    • The transfer space is obstructed by a waste disposal bin.
    • There is a flush on the transfer side.
    • There is a spatula type lever flush.
    • There is a dropdown rail on the transfer side.
    • The contrast between the dropdown rail(s) and wall is low.
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
    • There is a vertical wall-mounted grab rail on the transfer side.
    • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • The contrast between the wall-mounted grab rail(s) and wall is low.
    • The contrast between the walls and floor is high.
    • There is an emergency pull cord alarm.
    • The emergency pull cord alarm is fully functional.
    • There is not a red flashing fire alarm beacon within the toilet.
    • Disposal facilities are available in the toilet.
    • There is a/are sanitary and nappy/incontinence items bin disposal units.
    • There is a/are coat hook(s).
    • The height of the coat hook is 160cm from the floor.
  • Additional Fixtures View
    • There is a mirror.
    • The mirror is not placed at a lower level or at an angle for ease of use.
    • There is not a colostomy bag shelf next to the toilet.
    • The toilet has a backrest and a cistern.
    • The height of the toilet seat above floor level is 41cm.
    • The toilet seat contrast is low.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • The height of the toilet roll holder is 100cm.
    • The contrast between the toilet roll holder and the wall is high.
    • There is a wash basin.
    • The wash basin and tap(s) can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
    • The height of the wash basin is 74cm.
    • There is a vertical wall-mounted grab rail on the right hand side of the wash basin.
    • The contrast between the wash basin wall-mounted grab rail(s) and wall is low.
    • The wash basin tap type is push.
    • There is a wall fixed soap dispenser.
    • The wall fixed soap dispenser cannot be reached from seated on the toilet.
    • The height of the wall fixed soap dispenser is 90cm.
    • There is not a towel dispenser.
    • There is a hand dryer.
    • The hand dryer is placed higher than 100cm (3ft 3in).
    • The height of the hand dryer is 103cm.
    • The contrast between the hand dryer and the wall is poor.
    • There is not a hand sanitiser.
  • Baby Changing Facilities View
    • Baby changing facilities are located within the accessible toilet.
    • There is a flip down baby changing table available.
    • The height of the baby changing table is 86cm.

Accessible Shower

  • Location and Access View
    • This accessible shower is located at the rear of the petrol station shop.
    • This accessible shower is approximately 10m from the side entrance of the petrol station.
    • There is step-free access to the accessible shower.
    • A key is required for the accessible shower.
    • The key is a radar key.
    • The key can be obtained from a member of staff.
    • There is pictorial and written text signage on or near the shower door.
    • The signage says 'Accessible shower'.
    • The door(s) open(s) towards you (pull).
    • The door(s) is/are single width.
    • The door(s) may be difficult to open.
    • The width of the door opening is 87cm.
    • The contrast between the external door(s) and wall(s) is low.
    • The contrast between the internal door(s) and wall(s) is medium.
    • The lighting levels are good.
    • The lighting is permanent .
  • Accessible Shower View
    • The shower does have an unobstructed minimum 150cm x 150cm turning space.
    • There is a shower unit with a detachable shower head.
    • The shower head is height adjustable.
    • The adjustable shower head can be placed between 105cm and 185cm when mounted.
    • There is a flip-down/tip-up seat for the shower.
    • The seat/chair is not height adjustable.
    • The height of the flip-down/tip-up or fixed seat is 51cm.
    • Horizontal and/or dropdown rails are available on both sides of the shower seat.
    • The contrast between the shower rails and wall is medium.
    • There is a vertical grab rail for the shower.
    • The contrast between the vertical grab rail(s) for the shower and wall is medium.
    • There is an emergency pull cord alarm for the shower.
  • Comments View
    • There is an easy slope in the doorway.

Standard Toilet(s)

  • Standard toilet facilities are available.
  • Toilet Facilities View
    • The male toilet is located at the rear of the petrol station shop.
    • There is step-free access into the toilet(s).
    • The toilet(s) is/are approximately 10m from the side entrance of the petrol station.
    • There is pictorial and written text signage on or near the toilet entrance.
    • The contrast between the external toilet door(s) and wall(s) is high.
    • The contrast between the internal toilet door(s) and wall(s) is high.
    • An ambulant toilet cubicle is not available.
    • The height of the wash basin(s) is 80cm.
    • The wash basin(s) tap type is sensor.
    • Lighting levels are moderate to good.
    • The lighting is permanent.
    • The toilet with adaptations is also signed for use as a standard female toilet.