Access Guide
Summary
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Getting Help and Assistance
View
- The Farmshop is open 07:00 to 22:45.
- There is not a member of staff available for help and assistance.
- British Sign Language interpreters cannot be provided on request.
- Water bowls for assistance dogs are available on request from the main building.
- There is not a hearing assistance system.
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Access
View
- The Farmshop is located to the right after you enter the services from the side entrance.
- There is step-free access to the Farmshop.
- The entrance area is clearly signed.
- There are security barriers at the entrance area.
- The minimum width between the security barriers is 110cm.
- For the M6 - Tebay Services - Northbound - Westmoreland AccessAble Access Guide please click here (new tab).
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Toilet Facilities
View
- The Changing Places facility is located outside the service station, behind the petrol station.
- For detailed information about the Changing Places facility please click here (new tab).
- Accessible toilet facilities are located to the left after you enter the services from the side entrance.
- For detailed information about the toilet facilities please click here (new tab).
Shop
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Circulation
View
- The majority of aisle widths are 150cm+.
- There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
- There is high colour contrast between the walls and floor in all areas.
- The lighting levels are moderate to good.
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Till(s)
View
- The till(s) is/are located to the right after you enter the shop.
- There is step-free access to the till(s).
- There is a clear unobstructed route to the till(s).
- The till(s) is/are not clearly signed.
- There are no windows, TVs, glazed screens or mirrors at/behind the till(s).
- The till(s) is/are placed in front of a plain background.
- The lighting levels at the till(s) are moderate to good.
- The chip & pin card machines are accessible from the till(s).
- There is not a cashback option at the till(s).
- The height of the till(s) is/are 90cm.
- There is not a lowered section at the till(s).
- There is not a hearing assistance system at the till(s).
Counter (Butchers' Counter)
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Counter
View
- The counter is located at the rear of the shop.
- The counter is approximately 35m (38yd 10in) from the side entrance of the services.
- Clear signage for the counter is not visible from the entrance.
- There is step-free access to the counter.
- There is a clear unobstructed route to the counter.
- There are windows, TVs, glazed screens or mirrors behind the counter which could adversely affect the ability of someone to lip read.
- The counter is not placed in front of a plain background.
- The lighting levels at the counter are moderate to good.
- The height of the counter is 123cm.
- There is not sufficient space to write or sign documents on the counter.
- There is a lowered section of the counter.
- The height of the lowered section at the counter is 90cm.
- There is sufficient space to write or sign documents on the lowered section of the counter.
- There is not a clear knee recess beneath the low/lowered section of the counter.
- The counter is staffed.
- There is not a hearing assistance system at the counter.
- The type of flooring in this area is concrete.
Counter (Deli)
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Counter
View
- The counter is located at the rear of the Farmshop.
- The counter is approximately 34m (37yd 7in) from the side entrance of the services.
- Clear signage for the counter is not visible from the entrance.
- There is step-free access to the counter.
- There is a clear unobstructed route to the counter.
- There are windows, TVs, glazed screens or mirrors behind the counter which could adversely affect the ability of someone to lip read.
- The counter is not placed in front of a plain background.
- The lighting levels at the counter are moderate to good.
- The height of the counter is 114cm.
- There is sufficient space to write or sign documents on the counter.
- There is not a lowered section of the counter.
- The counter is staffed.
- There is not a hearing assistance system at the counter.
- The type of flooring in this area is concrete.
Counter (Gelato/Patisserie)
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Counter
View
- The counter is located on the right side of the Farmshop just after the tills.
- The counter is approximately 13m from the side entrance of the services.
- The counter is clearly visible from the entrance.
- There is step-free access to the counter.
- There is a clear unobstructed route to the counter.
- The counter is clearly signed.
- There are windows, TVs, glazed screens or mirrors at/behind the counter.
- The counter is not placed in front of a plain background.
- The lighting levels at the counter are moderate to good.
- The height of the counter is 120cm.
- There is sufficient space to write or sign documents on the counter.
- There is a lowered section of the counter.
- The height of the lowered section at the counter is 90cm.
- There is sufficient space to write or sign documents on the lowered section of the counter.
- There is not a clear knee recess beneath the lowered section of the counter.
- The counter is staffed.
- There is not a hearing assistance system at the counter.