Skip to main content
The new name for DisabledGo

The WestWorks

White City Place, 195 Wood Lane, London, W12 7FQ

View Accessibility Symbols

Accessibility Symbols

For more information about what these symbols mean, view our Accessibility Symbols Guide.

Close this popup window.

Access Guide

Show Easy Read

Summary

  • The venue is in a pedestrian area.
  • Services/facilities within the venue include the office spaces for various business from the ground to the fifth floor. These spaces are leased out and are within the occupier's demise. There is underground parking, changing rooms, toilets, and showers on the basement floor.
  • Services / facilities within the grounds include the central boulevard which is located between The WestWorks and MediaWorks. There are places to eat and drink around the edge of the area, with bench seating provided. Events may take place during certain times of the year.
  • For the MediaWorks AccessAble Access Guide please click here (new tab).
  • For the Central Boulevard AccessAble Access Guide please click here (new tab).

Getting Here

  • By Road View
    • White City Place is located to the northern side of Shepherd's Bush in the London Borough of Hammersmith and Fulham. Westway (A40) is located to the north and runs parallel to White City Place. The Harlesden, White City (A40) junction on Westway (A40) onto Wood Lane (A219) is the closest main road intersection to the site. From that junction, the car park entrance, or closest bays, are reached by turning off Wood Lane onto South Africa Road and then onto Dorando Close. White City is located within the Ultra Low Emission Zone, so charges apply at all times for non-compliant vehicles.
    • Parking in the area is very limited; however, there are various means of public transport located nearby. The vehicular site entrance is located on Dorando Close, off South Africa Road. Parking is only available to staff members and vehicular registration recognition is used at the gates. Any changes to this are pre-arranged via the ‘Parkable’ app. The closest standard on-street parking bays to White City Place are located on Dorando Close. There isn’t a public car park located nearby to White City Place. The closest is at the Westfield shopping centre over 0.5 miles away. There are Blue Badge bays available.
    • For more information on London traffic please click here (opens new tab).
  • By Bus View
    • There is a bus stop within 150 metres of the venue.
    • There are 2 bus stops located along Wood Lane (A219) to the east of White City Place. Bus routes 72, 95, 220, 272, and 283 travel along Wood Lane. It is also served by the night bus route N72. All London buses have ramp access and dedicated spaces for wheelchair users.
    • For more information on TfL Buses please click here (opens new tab).
  • By Train View
  • By Underground View
    • The nearest underground station is White City.
    • The nearest step-free underground station is Hammersmith or Wood Lane.
    • White City has stepped access and is located approximately 0.3 miles from White City Place. There are Central Line services to Ealing Broadway, Epping, West Ruislip, Northolt, North Acton, Newbury Park, Hainault, and Loughton. Wood Lane is served by the Circle, and Hammersmith and City Lines. There are 15mm high steps and 95mm wide gaps from platform to train. It is approximately 0.7 miles from White City Place, with the access point on the eastern side of Wood Lane. Hammersmith is the closest step-free station to White City; however, it is approximately 2 miles away. It served by the Circle, Hammersmith and City, Piccadilly, and District Lines.
    • For more information on TfL Undergound please click here (opens new tab).
  • Useful Links View

Getting Help and Assistance

  • There is a member of staff available for help and assistance.
  • There is not a member of staff trained in British Sign Language.
  • British Sign Language interpreters cannot be provided on request.
  • There is not an assistance dog toilet or toileting area at the venue/nearby.
  • Water bowls for assistance dogs are not available.
  • There are not mobility aids available.
  • There is not a designated place of safety which can be used by people who may feel scared or at risk.

Opening Times

  • Monday 09:00 - 05:00.
  • Tuesday 09:00 - 05:00.
  • Wednesday 09:00 - 05:00.
  • Thursday 09:00 - 05:00.
  • Friday 09:00 - 05:00.
  • Saturday Closed.
  • Sunday Closed.

Location of Toilet/Changing Facilities

  • Accessible toilet facilities are located on the basement floor by the standard changing rooms and on the ground floor by reception/Cores 4, 5, and 6. From the first to the fifth floor there is an accessible toilet in each core to the sides of the building (1, 3, 4, and 6). Cores 2 and 5 have accessible and standard toilets on floors G to 2. Many of these toilets are within areas which are privately leased and only accessible via the correct key-card access.
  • Shared standard toilet facilities are located on the ground floor by reception. From the ground to the fifth floor the standard toilets are located in Core 1, 3, 4, 6, or on the ground and first floors in Cores 2 and 5..
  • Female and male standard toilet facilities are located on the basement floor within the standard changing rooms..
  • Parent and baby changing facilities are located within one of the standard shared toilets on the ground floor by reception.

On Street Parking (Dorando Close)

  • On Street Standard Parking View
    • Standard on street parking is available.
    • The on street standard parking bay(s) is/are located on Dorando Close.
    • The standard parking bays along Dorando Close have a maximum stay of 8 hours. It can be paid by phone or machine. There is a raised level crossing across Dorando Close by the second access point to White City Place. This can be used to bypass the kerb by the on-street parking, as shown in photograph 3.

Parking (Underground Car Park)

  • Parking View
    • The building does have its own parking facilities.
    • The car park is located underneath the WestWorks building.
    • The car park type is underground.
    • The car park does have a height restriction barrier.
    • The maximum height of the restriction barrier is 220cm (7ft 3in).
    • The car park does have a barrier control system.
    • The car park surface is concrete.
    • Clearly marked/signposted parent and child parking bays are not available.
    • The spaces within the car park are numbered and are allocated on that basis.
  • Blue Badge Parking View
    • There is a/are Blue Badge parking bay(s) available.
    • The Blue Badge bay(s) is/are clearly marked.
    • There is/are 10+ designated Blue Badge parking bay(s) within the car park.
    • The dimensions of the designated Blue Badge parking bay(s) surveyed are 240cm x 600cm (7ft 10in x 19ft 8in).
    • The marked zones around the Blue Badge parking bay(s) have not got at least the recommended width of 120cm.
    • The bays do not have hatched zones on both sides and the rear. However the spaces are larger to accommodate a 120cm wide space to one side. The hatched area to the rear appear to be painted over and so is less visible. The hatched areas are between 100cm and 110cm wide.
  • Paying View
    • Parking is only available for staff members. This is organised via the 'Parkable' App where employees add their registration number to their account. The gates at the end of Dorando Close can then be passed to reach the car park. There are attendees working by the gates in case of any issues (photographs 1-3).
  • Access from the Car Park View
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is/are slopes/ramps.
    • The entrance is not clearly visible from the car park.
    • The route from the car park to the entrance is clearly signposted.
    • The surface on the approach to the entrance is concrete.
    • There is not a road to cross between the car park and the entrance.
  • Drop-off Point(s) View
    • There is not a/are not clearly marked drop-off point(s).
  • Comments View
    • Photograph 11 shows the signage for the stairs and lift to the upper levels.
    • Photographs 12 and 13 show the bicycle storage within the basement. The door is 114cm wide and the key-card reader is 87cm high.
    • Photograph 14 shows 'The Hub'. This a breakout space which is yet to be opened. There is very steep ramp by the entrance.

Outside Access (Main Entrance)

  • Entrance View
    • This information is for the entrance located at the front of the building.
    • The entrance area/door is clearly signed.
    • This entrance is signed with 'The WestWorks'.
    • There is ramped/sloped access at this entrance.
    • There is a canopy or recess which provides weather protection at this entrance.
    • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • There is an intercom.
    • The height of the intercom is 119cm (3ft 11in).
    • A key card is required for access at this entrance.
    • The height of the key card reader is 104cm.
    • The main door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the opening is 151cm.
    • There is a second set of doors.
    • The door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the opening is 157cm.
  • Ramp/Slope View
    • The ramp/slope is located in front of the first entrance doors.
    • The gradient of the ramp/slope is slight.
  • Comments View
    • The doors have a push-button which is 104cm high. This button is used if the doors do not automatically open.
    • The slight slope in front of the entrance is shown in photograph 5.
    • There is metal grating to the right hand side of the entrance, with signage warning of a slippery surface when wet. This is shown in photograph 6.

Reception

  • Reception View
    • The reception point is located on the ground floor, directly ahead from the main entrance.
    • The reception point is approximately 25m (27yd 1ft) from the main entrance.
    • The reception area/desk is clearly visible from the entrance.
    • There is step-free access to the reception point.
    • There is a clear unobstructed route to the reception point.
    • There are windows, TVs, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
    • The counter is not placed in front of a plain background.
    • The lighting levels at the reception point are good.
    • The height of the reception counter is 97cm.
    • There is sufficient space to write or sign documents on the counter.
    • There is a lowered section of the counter.
    • The height of the lowered section at the counter is 76cm.
    • There is sufficient space to write or sign documents on the lowered section of the counter.
    • There is not a clear knee recess beneath the low/lowered section of the counter.
    • The counter is staffed.
    • There is not a bell to attract attention.
    • Clipboards can be provided to anyone who is unable to use the desk.
    • There is not a hearing assistance system at the reception point.
    • Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are not provided in the reception area.
    • Background music is played throughout this area.
    • The type of flooring in the reception area is concrete.
    • There is flooring which is shiny and could cause issues with glare or look slippery to some people.
  • Reception Seating Area View
    • There is a seating area close to the reception point.
    • Access to the seating area is unobstructed.
    • There are booths and coffee tables available.
    • There is sufficient space for a wheelchair user to use the seating area.
    • The coffee tables in the waiting area are 36cm high. There are security barriers to the west and east of the reception desk, providing access to the north and south lifts to other floors. There is a wider barrier which is 92cm wide and standard barriers which are 51cm wide. The key-card readers are on top of the barriers and are 97cm high. The barriers are shown in photographs 5-8.

Getting Around

  • Access View
    • There is step-free access throughout the building via lift(s).
  • Circulation View
    • There are doors in corridors/walkways which have to be opened manually.
    • The type of flooring in corridors/walkways is carpet, wood and concrete.
    • There is some flooring in corridors/walkways which is shiny and could cause issues with glare or look slippery to some people.
    • There is high colour contrast between the walls and floor in all areas.
    • There is a mixture of seating with and without armrests at regular intervals.
    • The lighting levels are good.
    • Access to other floors/levels is via stairs and lift.
  • Signage View
    • Wayfinding signage is not provided.
    • Dementia friendly signage is not provided.
  • Safe Place(s) View
    • There is not a designated place of safety which can be used by people with dementia, autism or learning disabilities.
  • Audio View
    • This venue does play background music in public areas.
    • Music is played throughout some areas of the building, such as the ground floor lobby.
    • There is not a hearing assistance system in the public areas of the building.
  • Comments View
    • The ground floor lobby and corridor are shown in photographs 1-5.
    • Photographs 6-10 show the corridors on upper floors, where there are single doors with key-card access to enter the private areas of the building.
    • Photographs 11-14 show the breakout area on the ground floor by the main entrance. There are coffee tables 28cm high and tables from 67cm to 72cm high. There are seats with armrests, stools, and bench seating.

Eating and Drinking (Butterscotch)

  • Location and Access View
    • The following information is for the café.
    • The café is located on the ground floor by the main entrance.
    • There is step-free access to the café.
  • Service and Menus View
    • Tables cannot be booked in advance.
    • There is a counter where food and drink can be ordered.
    • Staff can bring food and/or drinks to tables.
    • There are no menus available. Staff can assist with going through the options available on the day.
    • The type of food served here is sweet and savoury snacks and lunches.
    • Takeaway cups are available.
    • Adapted cups are not available.
    • Adapted cutlery is not available.
    • Drinking straws are available.
    • This area does play background music.
    • Background music is played at all times.
    • There is not a hearing assistance system .
    • The music in the area comes from the sound system in the lobby, next to the café. There may be substantial background noise in area as it is by the main entrance and reception.
  • Service Counter(s) View
    • The height of the counter is 86cm.
    • There is a moveable card machine available for payment.
    • The lighting levels are varied.
  • Tables and Seating View
    • There is ample room for a wheelchair user to manoeuvre.
    • The majority of tables are accessible to wheelchair users.
    • The height between the floor and the underside of the lowest dining table is 68cm.
    • The distance between the floor and the underside of the highest dining table is 73cm.
    • The surface height of the lowest table is 27cm.
    • The surface height of the highest table is 106cm.
    • Some tables are permanently fixed.
    • No chairs are permanently fixed.
    • Some chairs have armrests on both sides.
    • In this area there are coffee tables, high tables, bench seats, stools and high stools.
    • The type of flooring in this area is concrete.
    • There is flooring which is shiny and could cause issues with glare or look slippery to some people.
    • The lighting levels are varied.

Event Room(s) / Space(s) (The Studio/Studio Foyer)

  • Access to the Room View
    • The room surveyed was The Studio.
    • The Studio is located on the ground floor opposite the Butterscotch café and close to the main entrance.
    • There is not wayfinding signage for the room.
    • There is not clear signage for the room(s) (on or near the door).
    • Staff can provide assistance getting to the room(s)/space(s).
    • The corridor/walkway leading to the room(s)/space(s) is sufficiently wide enough (150cm+) to allow wheelchair users to pass.
    • There is step-free access.
    • The door(s) open(s) towards you (pull).
    • The door(s) is/are single width.
    • The door(s) is/are heavy.
    • The width of the door opening is 80cm.
    • The colour contrast between the external door and wall is low.
    • The colour contrast between the internal door and wall is low.
  • Room Details View
    • There is not a hearing assistance system available for the room.
    • There is sufficient space for a wheelchair user to turn within the room.
    • There are no potential trip hazards within the room.
    • The colour contrast between the walls and floor is low.
    • The lighting levels are adjustable.
    • Photograph 1 shows the entrance via the breakout area near the main entrance. Photograph 7 shows the folding doors diving the studio from the studio foyer. Photograph 8 shows the alternate entrance via the studio foyer which opens inwards and is 100cm wide. Photographs 11 shows the door from the studio foyer to the accessible and standard shared toilets. It is 84cm wide.
  • Comments View
    • The carpeted studio can be set up in different formats.
    • The stage at the front, shown in photographs 2 and 3, has 2 steps which are 15cm high. One step is clearly marked and is 31cm deep.
    • There is a fixed lectern which is 105cm high shown in photograph 6.
    • There is a counter in the foyer which is 85cm wide and is shown in photograph 9.
    • There are chairs with armrests and beanbags available.

Entrance (Central Courtyard)

  • Entrance View
    • This information is for the entrance located on the ground floor, to the left of the reception desk.
    • The entrance area/door is not clearly signed.
    • There is step-free access at this entrance.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • There is not a bell/buzzer.
    • There is not an intercom.
    • The main door(s) open(s) towards you (pull).
    • The door(s) is/are single width with a locked extension leaf.
    • The door(s) may be difficult to open.
    • The width of the opening is 110cm.
  • Comments View
    • Photograph 1 shows the door from the ground floor.
    • There is a similar door on the first floor, to access the upper level of the courtyard as shown in photographs 2 and 3.
    • There is a dark mat at the entrance.
    • The single door opens away from you from the first floor reception lift lobby.

Outdoor Seating

  • The outdoor seating is located centrally to the building, to the rear of reception on the ground floor.
  • There is step-free access to the outdoor seating.
  • The distance between the floor and the underside of the lowest dining table is 71cm.
  • The distance between the floor and the underside of the highest dining table is 73cm.
  • There are also high tables, high stools and picnic benches.
  • The surface height of the highest table is 90cm.
  • No chairs are permanently fixed.
  • No tables are permanently fixed.
  • Some chairs have armrests on both sides.
  • The type of flooring in this area is concrete tiles and block paving.
  • Comments View
    • Photographs 1-7 show the ground floor courtyard and photographs 8-10 show the first floor courtyard.
    • The ground floor courtyard has concrete pavers, some of which are narrowed by vegetation. The gaps between pavers are filled in parts, with gaps and gravel in between some sections.
    • The first floor is block paved and has step-free access via the reception lift on the first floor.

Step(s) (Courtyard - Ground to First Floor)

  • There is a/are step(s) located within the courtyard, linking the ground with the first floor.
  • The step(s) is/are used to access The upper level of the courtyard on the first floor.
  • There is/are 15+ step(s).
  • The step(s) is/are not clearly marked.
  • The height of the step(s) is/are between 15cm and 18cm.
  • The height of the step(s) is/are 16cm.
  • The depth of the step(s) is/are not between 30cm and 45cm.
  • The depth of the steps are 27cm.
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides of the step(s).
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.
  • There are metal ridges approximately 4cm from the edge of the step to add grip.

Toilet with Adaptations (Ground Floor Reception - Right Hand Transfer)

  • There is an/are accessible toilet(s) available.
  • Location and Access View
    • This accessible toilet is located on the ground floor, to the left from the reception desk.
    • This accessible toilet is approximately 35m (38yd 10in) from the main entrance.
    • There is step-free access into the accessible toilet.
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • There is pictorial signage on or near the toilet door.
    • The contrast between the external door and wall is low.
    • The door opens outwards.
    • The door is easy to open.
    • The door is locked by a lever twist.
    • The width of the accessible toilet opening is 100cm (3ft 3in).
    • The contrast between the internal door and wall is low.
    • The door has a horizontal grab rail.
    • The contrast between the horizontal grab rail and internal door is high.
  • Dimensions and Features View
    • The dimensions of the accessible toilet are 162cm x 220cm (5ft 4in x 7ft 3in).
    • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 97cm (3ft 2in).
    • The transfer space is obstructed by a sanitary bin.
    • There is a flush, however it is not on the transfer side (on top of the cistern).
    • There is not a spatula type lever flush.
    • There is a push button flush.
    • There is a dropdown rail on the transfer side.
    • The contrast between the dropdown rail(s) and wall is high.
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
    • There is a vertical wall-mounted grab rail on the transfer side.
    • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • The contrast between the wall-mounted grab rail(s) and wall is high.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • The toilet does not have a backrest or a cistern.
    • The toilet seat colour contrast is low.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • The height of the toilet roll holder is 90cm (2ft 11in).
    • The contrast between the toilet roll holder and the wall is high.
    • The lighting levels are good.
    • The contrast between the walls and floor is high.
  • Additional Fixtures and Fittings View
    • There is an emergency alarm.
    • The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • There is not a red flashing fire alarm beacon within the toilet.
    • Disposal facilities are available in the toilet.
    • There is a/are sanitary and general waste (with no lid) disposal units.
    • There is a/are coat hook(s).
    • The height of the coat hook is 140cm from the floor.
    • There is a mirror.
    • The mirror is not placed at a lower level or at an angle for ease of use.
    • There is not a shelf within the accessible toilet.
    • There is a wash basin.
    • The wash basin and tap(s) can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
    • The height of the wash basin is 74cm (2ft 5in).
    • There are vertical wall-mounted grab rails on both sides of the wash basin.
    • The contrast between the wash basin wall-mounted grab rail(s) and wall is high.
    • The wash basin tap type is sensor.
    • There is a wall fixed soap dispenser.
    • The soap dispenser can be reached from seated on the toilet.
    • The height of the soap dispenser is 109cm.
    • There is a towel dispenser.
    • The towel dispenser cannot be reached from seated on the toilet.
    • The towel dispenser is not placed higher than 100cm (3ft 3in).
    • The height of the towel dispenser is 87cm (2ft 10in).
    • The contrast between the towel dispenser and the wall is high.
    • There is not a hand dryer.
  • Comments View
    • The toilet is accessed via a single door from the main corridor which is 110cm wide (photographs 1 and 2).

Standard Toilet(s)

  • Standard toilet facilities are available.
  • Toilet Facilities View
    • The shared toilet is located on the ground floor, to the left of the reception.
    • There is step-free access into the toilet(s).
    • The standard toilet(s) is/are approximately 35m from the main entrance.
    • The colour contrast between the external toilet door(s) and wall(s) is low.
    • There is pictorial signage on or near the toilet door.
    • An ambulant toilet cubicle is not available.
    • The height of the wash basin(s) is 78cm.
    • The wash basin(s) tap type is sensor.
    • Lighting levels are good.
    • The cubicle doors are 62cm wide. There are 7 shared toilets, one with a baby changing table (photographs 1-6).
  • Baby Changing Facilities View
    • Baby change facilities are available in the shared toilets.
    • There is a flip down baby change table available.
    • The height of the baby change table is 95cm.
  • Toilet Facilities 2 View
    • The female and male toilets are located in the changing rooms on the basement floor.
    • There is step-free access to the toilet(s).
    • The standard toilet(s) is/are approximately 50m from the reception lift.
    • The colour contrast between the external toilet door(s) and wall(s) is low.
    • There is pictorial signage on or near the toilet door.
    • An ambulant toilet cubicle is not available.
    • The height of the wash basin(s) is 78cm.
    • The wash basin(s) tap type is sensor.
    • Lighting levels are good.
    • The door to the cubicle is 84cm wide. There are identical toilets in the male changing room (photographs 7-10).
  • Comments View
    • There are shared standard cubicles in Core 1, 3, 4, and 6 from the ground to fifth floors and on the ground and first floors in Cores 2 and 5.
    • The shared toilets have sinks 78cm high and have ambulant toilets. The ambulant toilets have horizontal grab rails on both sides and a vertical rail on the right (photographs 11-15).

Other Floors (Reception)

  • Stairs View
    • Stairs can be used to access other floors.
    • The stairs are for public use.
    • The stairs are located by reception on the ground floor.
    • The stairs are approximately 20m from the main entrance.
    • Signs indicating the location of the stairs are not available from the entrance.
    • There are manual, single doors which may be difficult to open to enter and exit the stairwell on the basement floor.
    • The floors which are accessible by stairs are B, G, 1.
    • There are 15+ steps between floors.
    • The height of the step(s) is/are between the recommended 15cm and 18cm.
    • The depth of the step(s) is/are not between the recommended 30cm and 45cm.
    • The depth of the steps are 29cm.
    • The steps are not clearly marked.
    • There is a/are handrail(s) at the step(s).
    • The steps have a handrail on both sides.
    • Handrails are at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do extend horizontally beyond the first and last steps.
    • There is a landing.
    • Clear signs indicating the facilities on each floor are provided on landings.
    • The lighting levels at the steps are good.
    • There are metal ridges 4cm from the edge of the steps to improve grip.

Other Floors (Core 4 Staircase)

  • Stairs View
    • Stairs can be used to access other floors.
    • The stairs are for public use.
    • The stairs are located within Core 4, to the north-eastern side of the building.
    • Signs indicating the location of the stairs are not available from the entrance.
    • There are manual, single doors which may be difficult to open to enter and exit the stairwell on all floors.
    • The floors which are accessible by stairs are B, G, 1, 2, 3, 4, 5.
    • There are 15+ steps between floors.
    • The height of the step(s) is/are between the recommended 15cm and 18cm.
    • The height of the step(s) is/are 17cm.
    • The depth of the step(s) is/are not between the recommended 30cm and 45cm.
    • The depth of the steps are 27cm.
    • The steps are clearly marked.
    • There is a/are handrail(s) at the step(s).
    • The steps have a handrail on both sides.
    • Handrails are not at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do extend horizontally beyond the first and last steps.
    • There is a landing.
    • Clear signs indicating the facilities on each floor are not provided on landings.
    • The lighting levels at the steps are good.
  • Comments View
    • There is a refuge point by the staircase with an intercom at a height of 98cm. It has a hearing loop.
    • There are similar staircases in Core 1, 2, 3, 5, and 6. These are mostly within privately leased parts of the building.

Lift (Reception)

  • There is a lift for public use.
  • The lift is located close to the reception on the ground floor.
  • The lift is approximately 20m (21yd 2ft) from the main entrance.
  • The lift is a standard lift.
  • A member of staff does not need to be notified for use of the lift.
  • The floors which are accessible by this lift are B, G, 1.
  • There are manual, single doors which may be difficult to open to access the lift lobby on the basement floor.
  • Clear signs indicating the facilities on each floor are provided on lift lobby landings.
  • There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
  • Lift doors do contrast visually with lift lobby walls.
  • The external controls for the lift are within 90cm - 110cm from the floor.
  • The colour contrast between the external lift controls and the control plate is medium.
  • The colour contrast between the external lift control plate and the wall is High.
  • The clear door width is 110cm (3ft 7in).
  • The dimensions of the lift are 157cm x 140cm (5ft 2in x 4ft 7in).
  • There are separate entry and exit doors in the lift.
  • There is not a list of floor services available within the lift.
  • The lift does have a visual floor indicator.
  • The lift does not have an audible announcer.
  • The internal controls for the lift are within 90cm - 120cm from the floor.
  • There is a hearing loop system.
  • The lift does have Braille markings.
  • The lift does have tactile markings.
  • The lighting levels in the lift are good.
  • Comments View
    • The lift has a weight limit of 1025kg.
    • The single manual door on the basement floor is 93cm wide. It has an intercom and key-card reader which are 118cm high. The push-button into the car park is 117cm high.
    • There is a refuge point on the first floor with an intercom 87cm high.

Ramp(s) or Slope(s) (Basement Access to Reception Lift/Staircase)

  • There is a ramp/slope located on the basement level, within the underground car park.
  • The ramp/slope is used to access the reception lift and staircase, or the underground car park/ changing rooms.
  • The gradient of the ramp/slope is slight.
  • The ramp/slope is permanent.
  • There is a level landing at the top of the ramp/slope.
  • There is a/are handrail(s) at the ramp.
  • The handrail(s) is/are on both sides of the ramp.
  • The lighting levels at the ramp/slope are good.

Lift (Northern Lift)

  • There is a lift for public use.
  • The lift is located to the north, to the left from reception desk on the ground floor.
  • Signs indicating the location of the lift are not available from the entrance.
  • The lift is approximately 70m (76yd 1ft) from the main entrance.
  • The lift is a standard lift.
  • A member of staff does not need to be notified for use of the lift.
  • The floors which are accessible by this lift are B, G, 1, 2, 3, 4, 5.
  • Clear signs indicating the facilities on each floor are provided on lift lobby landings.
  • There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
  • Lift doors do contrast visually with lift lobby walls.
  • The external controls for the lift are within 90cm - 110cm from the floor.
  • The colour contrast between the external lift controls and the control plate is high.
  • The colour contrast between the external lift control plate and the wall is High.
  • The clear door width is 108cm (3ft 7in).
  • The dimensions of the lift are 191cm x 150cm (6ft 3in x 4ft 11in).
  • There are not separate entry and exit doors in the lift.
  • There is a mirror to aid reversing out of the lift.
  • There is not a list of floor services available within the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The internal controls for the lift are within 90cm - 120cm from the floor.
  • There is not a hearing loop system.
  • The lift does not have Braille markings.
  • The lift does not have tactile markings.
  • The lighting levels in the lift are good.
  • Comments View
    • The lifts are controlled by the panel outside the lift, with no internal controls to select floors. Users select the floor and wait to be told which lift (A-D) they shall use.
    • There is a wheelchair symbol to the bottom of the panel. Pressing this means there is an audible announcer as well as the visual floor indicator. It directs the user to the location of the lift.
    • There are identical lifts (A-D) on the southern side of the building, to the right of reception.

Lift (Firefighting Lift Core 4)

  • There is a lift for public use.
  • The lift is located by the staircase in Core 4, to the north-east side of the building.
  • Signs indicating the location of the lift are not available from the entrance.
  • The lift is a standard lift.
  • A member of staff does not need to be notified for use of the lift.
  • The floors which are accessible by this lift are B, G, 1, 2, 3, 4, 5.
  • There are manual, single doors which may be difficult to open to access the lift lobby on all floors.
  • Clear signs indicating the facilities on each floor are not provided on lift lobby landings.
  • There is not a clear level manoeuvring space of 150cm × 150cm in front of the lift.
  • Lift doors do contrast visually with lift lobby walls.
  • The external controls for the lift are within 90cm - 110cm from the floor.
  • The colour contrast between the external lift controls and the control plate is low.
  • The colour contrast between the external lift control plate and the wall is High.
  • The clear door width is 80cm (2ft 7in).
  • The dimensions of the lift are 107cm x 140cm (3ft 6in x 4ft 7in).
  • There are not separate entry and exit doors in the lift.
  • There is a mirror to aid reversing out of the lift.
  • There is not a list of floor services available within the lift.
  • The lift does not have a visual floor indicator.
  • The lift does have an audible announcer.
  • The internal controls for the lift are within 90cm - 120cm from the floor.
  • There is not a hearing loop system.
  • The lift does have Braille markings.
  • The lift does have tactile markings.
  • The lighting levels in the lift are good.
  • Comments View
    • The lift has a weight limit of 630kg.
    • There is a refuge point by the staircase with an intercom 98cm high. It has a hearing loop.
    • There are similar lifts in Cores 2 and 6.

Eating and Drinking (Staff Refreshment Area)

  • Location and Access View
    • The following information is for the lounge.
    • The lounge is located on the first floor, next to the northern lifts.
    • There is step-free access to the lounge.
    • For access there are double manual doors which are permanently held open.
    • The width of the door opening is 169cm.
  • Self-Service Counter(s) View
    • The height of the counter is 86cm.
    • The type of flooring in this area is laminate.
    • There is a coffee machine with controls up to 150cm high.
  • Tables and Seating View
    • There is ample room for a wheelchair user to manoeuvre.
    • There are some tables which are accessible to wheelchair users.
    • The standard height for the underside of dining tables is 72cm.
    • No tables are permanently fixed.
    • No chairs are permanently fixed.
    • Some chairs have armrests on both sides.
    • The type of flooring in this area is carpet.
    • The lighting levels are good.

Event Room(s) / Space(s) (Café)

  • Access to the Room View
    • The room surveyed was the Café.
    • The Café is located on first floor by the reception lift.
    • There is wayfinding signage for the room.
    • There is not clear signage for the room(s) (on or near the door).
    • Staff can provide assistance getting to the room(s)/space(s).
    • The corridor/walkway leading to the room(s)/space(s) is sufficiently wide enough (150cm+) to allow wheelchair users to pass.
    • There is step-free access.
    • The door(s) open(s) away from you (push).
    • The door(s) is/are single width.
    • The door(s) is/are heavy.
    • The width of the door opening is 90cm.
    • The colour contrast between the external door and wall is low.
    • The colour contrast between the internal door and wall is low.
  • Room Details View
    • There is not a hearing assistance system available for the room.
    • There is sufficient space for a wheelchair user to turn within the room.
    • There are no potential trip hazards within the room.
    • The colour contrast between the walls and floor is good.
    • The lighting levels are good.
    • The room has a counter which is 85cm high. There are tables which are 68cm to 72cm from the underside to the floor. There is a height adjustable TV within the room. There is a refuge point within the room, shown in photograph 6.

Entrance (Standard Changing Room and Accessible Toilet/Shower)

  • Entrance View
    • This information is for the entrance located on the basement floor, opposite the basement entrance from the reception lift.
    • The entrance area/door is clearly signed.
    • This entrance is signed with 'Changing Rooms'.
    • There is ramped/sloped or stepped access at this entrance.
    • The entrance door(s) does/do contrast visually with its immediate surroundings.
    • A key card is required for access at this entrance.
    • The height of the key card reader is 120cm.
    • The main door(s) open(s) away from you (push).
    • The door(s) is/are single width.
    • The door(s) may be difficult to open.
    • The width of the opening is 80cm.
  • Ramp/Slope View
    • The ramp/slope is located to the right of the entrance door.
    • The gradient of the ramp/slope is steep.
    • The ramp/slope is permanent.
    • There is not a level landing at the top of the ramp/slope.
    • There is a/are handrail(s) at the ramp.
    • The handrail(s) is/are on both sides of the ramp.
    • The width of the ramp/slope is 141cm (4ft 8in).
    • The ramp does not have resting areas.
    • The lighting levels at the ramp/slope are good.
    • The ramp/slope does bypass the step(s).
  • Step(s) View
    • The step(s) is/are located to the left of the entrance.
    • There is/are 2 step(s).
    • The step(s) is/are clearly marked.
    • The height of the step(s) is/are between 15cm and 18cm.
    • The height of the step(s) is/are 16cm.
    • The depth of the step(s) is/are not between 30cm and 45cm.
    • The depth of the steps are 25cm.
    • There is a/are handrail(s) at the step(s).
    • The handrail(s) is/are on both sides of the step(s).
    • Handrails are at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do not extend horizontally beyond the first and last steps.
    • The lighting levels at the step(s) are good.
  • Comments View
    • There is a push-button at a height of 120cm to exit.

Toilet with Adaptations (Basement - Right Hand Transfer)

  • There is an/are accessible toilet(s) available.
  • Location and Access View
    • This accessible toilet is located on the basement floor, by the standard changing rooms.
    • This accessible toilet is approximately 5m (5yd 1ft) from the changing rooms entrance.
    • There is step-free access into the accessible toilet.
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • There is pictorial signage on or near the toilet door.
    • The contrast between the external door and wall is low.
    • The door opens outwards.
    • The door may be difficult to open.
    • The door is locked by a lever twist.
    • The width of the accessible toilet opening is 71cm (2ft 4in).
    • The contrast between the internal door and wall is high.
    • The door has a horizontal grab rail.
    • The contrast between the horizontal grab rail and internal door is high.
  • Dimensions and Features View
    • The dimensions of the accessible toilet are 151cm x 210cm (4ft 11in x 6ft 11in).
    • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 87cm (2ft 10in).
    • The transfer space is obstructed by a sanitary bin.
    • There is a flush, however it is not on the transfer side (on top of the cistern).
    • There is not a spatula type lever flush.
    • There is a push button flush.
    • There is a dropdown rail on the transfer side.
    • The contrast between the dropdown rail(s) and wall is high.
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
    • There is a vertical wall-mounted grab rail on the transfer side.
    • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • The contrast between the wall-mounted grab rail(s) and wall is high.
    • The height of the toilet seat above floor level is 47cm (1ft 7in).
    • The toilet has a backrest.
    • There is a lid attached to the toilet seat.
    • The toilet seat colour contrast is low.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • The height of the toilet roll holder is 92cm (3ft).
    • The contrast between the toilet roll holder and the wall is high.
    • The lighting levels are good.
    • The contrast between the walls and floor is high.
  • Additional Fixtures and Fittings View
    • There is an emergency alarm.
    • The emergency pull cord alarm is fully functional.
    • There is not a red flashing fire alarm beacon within the toilet.
    • Disposal facilities are available in the toilet.
    • There is a/are sanitary and general waste (with no lid) disposal units.
    • There is a/are coat hook(s).
    • The height of the coat hook is 139cm from the floor.
    • There is a mirror.
    • The mirror is not placed at a lower level or at an angle for ease of use.
    • There is not a shelf within the accessible toilet.
    • There is a wash basin.
    • The wash basin and tap(s) cannot be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
    • The height of the wash basin is 74cm (2ft 5in).
    • There are vertical wall-mounted grab rails on both sides of the wash basin.
    • The contrast between the wash basin wall-mounted grab rail(s) and wall is high.
    • The wash basin tap type is sensor.
    • There is a wall fixed soap dispenser.
    • The soap dispenser can be reached from seated on the toilet.
    • The height of the soap dispenser is 109cm.
    • There is a towel dispenser.
    • The towel dispenser cannot be reached from seated on the toilet.
    • The towel dispenser is not placed higher than 100cm (3ft 3in).
    • The height of the towel dispenser is 87cm (2ft 10in).
    • The contrast between the towel dispenser and the wall is high.
    • There is not a hand dryer.

Toilet with Adaptations (Basement - Left Hand Transfer with Shower)

  • There is an/are accessible toilet(s) available.
  • Location and Access View
    • This accessible toilet is located on the basement floor, by the standard changing rooms.
    • This accessible toilet is approximately 5m (5yd 1ft) from the changing room entrance.
    • There is step-free access into the accessible toilet.
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • There is pictorial signage on or near the toilet door.
    • The contrast between the external door and wall is low.
    • The door opens outwards.
    • The door may be difficult to open.
    • The door is locked by a lever twist.
    • The width of the accessible toilet opening is 72cm (2ft 4in).
    • The contrast between the internal door and wall is high.
    • The door has a horizontal grab rail.
    • The contrast between the horizontal grab rail and internal door is high.
  • Dimensions and Features View
    • The dimensions of the accessible toilet are 243cm x 272cm (7ft 12in x 8ft 11in).
    • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 172cm (5ft 8in).
    • The transfer space is obstructed by a sanitary bin and a waste disposal bin.
    • There is a flush, however it is not on the transfer side (on top of the cistern).
    • There is not a spatula type lever flush.
    • There is a push button flush.
    • There is a dropdown rail on the transfer side.
    • The contrast between the dropdown rail(s) and wall is medium.
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
    • There is a vertical wall-mounted grab rail on the transfer side.
    • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • The contrast between the wall-mounted grab rail(s) and wall is high.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • The toilet has a backrest.
    • There is a lid attached to the toilet seat.
    • The toilet seat colour contrast is low.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • The height of the toilet roll holder is 92cm (3ft).
    • The contrast between the toilet roll holder and the wall is high.
    • The lighting levels are good.
    • The contrast between the walls and floor is high.
  • Additional Fixtures and Fittings View
    • There is an emergency alarm.
    • The emergency pull cord alarm is fully functional.
    • There is a red flashing fire alarm beacon within the toilet.
    • Disposal facilities are available in the toilet.
    • There is a/are sanitary and general waste (with no lid) disposal units.
    • There is a/are coat hook(s).
    • The height of the coat hook is 140cm from the floor.
    • There is a mirror.
    • The mirror is not placed at a lower level or at an angle for ease of use.
    • There is not a shelf within the accessible toilet.
    • There is a wash basin.
    • The wash basin and tap(s) can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
    • The height of the wash basin is 74cm (2ft 5in).
    • There are vertical wall-mounted grab rails on both sides of the wash basin.
    • The contrast between the wash basin wall-mounted grab rail(s) and wall is high.
    • The wash basin tap type is sensor.
    • There is not a wall fixed soap dispenser.
    • There is a handheld soap dispenser available.
    • The soap dispenser can be reached from seated on the toilet.
    • The height of the soap dispenser is 108cm.
    • There is a towel dispenser.
    • The towel dispenser cannot be reached from seated on the toilet.
    • The towel dispenser is not placed higher than 100cm (3ft 3in).
    • The height of the towel dispenser is 87cm (2ft 10in).
    • The contrast between the towel dispenser and the wall is high.
    • There is not a hand dryer.
  • Accessible Shower View
    • The shower does not have an unobstructed minimum 150cm x 150cm turning space.
    • There is a shower unit with a detachable shower head.
    • The shower head is height adjustable.
    • The adjustable shower head can be placed between 105cm and 185cm when mounted.
    • There is a flip-down/tip-up seat for the shower.
    • The seat/chair is not height adjustable.
    • The height of the flip-down/tip-up or fixed seat is 48cm (1ft 7in).
    • Horizontal and/or dropdown rails are available on both sides of the shower seat.
    • The colour contrast between the shower rails and wall is high.
    • There is a vertical grab rail for the shower.
    • The colour contrast between the vertical grab rail(s) for the shower and wall is high.
    • There is an emergency alarm for the shower.
  • Comments View
    • The emergency pull cord alarm in the shower was tied up out of reach.
    • The shower controls are 85cm high.

Toilet with Adaptations (First Floor Core 4 - Left Hand Transfer)

  • There is an/are accessible toilet(s) available.
  • Location and Access View
    • This accessible toilet is located within Core 4 on the first floor. This to the north-east side of the building.
    • This accessible toilet is approximately 40m (43yd 2ft) from the Northern lifts.
    • There is step-free access into the accessible toilet.
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • There is pictorial signage on or near the toilet door.
    • The contrast between the external door and wall is low.
    • The door opens outwards.
    • The door is easy to open.
    • The door is locked by a lever twist.
    • The width of the accessible toilet opening is 77cm (2ft 6in).
    • The contrast between the internal door and wall is low.
    • The door has a horizontal grab rail.
    • The contrast between the horizontal grab rail and internal door is high.
  • Dimensions and Features View
    • The dimensions of the accessible toilet are 150cm x 220cm (4ft 11in x 7ft 3in).
    • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 85cm (2ft 9in).
    • The transfer space is obstructed by a sanitary bin and a waste disposal bin.
    • There is a flush, however it is not on the transfer side (on top of the cistern).
    • There is not a spatula type lever flush.
    • There is a push button flush.
    • There is a dropdown rail on the transfer side.
    • The contrast between the dropdown rail(s) and wall is high.
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
    • There is a vertical wall-mounted grab rail on the transfer side.
    • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • The contrast between the wall-mounted grab rail(s) and wall is high.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • The toilet has a backrest.
    • The toilet seat colour contrast is low.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • The height of the toilet roll holder is 92cm (3ft).
    • The contrast between the toilet roll holder and the wall is high.
    • The lighting levels are good.
    • The contrast between the walls and floor is high.
  • Additional Fixtures and Fittings View
    • There is an emergency alarm.
    • The emergency pull cord alarm is fully functional.
    • There is a red flashing fire alarm beacon within the toilet.
    • Disposal facilities are available in the toilet.
    • There is a/are sanitary and general waste (with no lid) disposal units.
    • There is not a/are not coat hook(s).
    • There is a mirror.
    • The mirror is not placed at a lower level or at an angle for ease of use.
    • There is not a shelf within the accessible toilet.
    • There is a wash basin.
    • The wash basin and tap(s) can be reached from seated on the toilet.
    • The wash basin is placed higher than 74cm (2ft 5in).
    • The height of the wash basin is 75cm (2ft 6in).
    • There are vertical wall-mounted grab rails on both sides of the wash basin.
    • The contrast between the wash basin wall-mounted grab rail(s) and wall is high.
    • The wash basin tap type is push.
    • There is a wall fixed soap dispenser.
    • The soap dispenser cannot be reached from seated on the toilet.
    • The height of the soap dispenser is 108cm.
    • There is a towel dispenser.
    • The towel dispenser cannot be reached from seated on the toilet.
    • The towel dispenser is not placed higher than 100cm (3ft 3in).
    • The height of the towel dispenser is 89cm (2ft 11in).
    • The contrast between the towel dispenser and the wall is high.
    • There is not a hand dryer.
  • Comments View
    • From the first to the fifth floor there is an accessible toilet in cores 1, 3, 4, and 6. Cores 2 and 5 have accessible and standard toilets on floors G to 2. These toilets are similar/identical to the one surveyed.
    • Many of these toilets are within areas which are privately leased and only accessible via the correct key-card access.

Standard Changing Room (Male and Female)

  • There is a/are standard changing room(s) available.
  • The standard changing room(s) surveyed is/are located on basement floor.
  • The standard changing room(s) is/are approximately 2m (2yd 7in) from the changing room entrance.
  • There is level access to the standard changing room(s).
  • Comments View
    • The benches within the changing room are 46cm high.
    • There is an intercom/help point which is 100cm high shown in photograph 6.
    • There is a counter with hair dryers that is 91cm high.
    • There are various standard showers and toilets.
    • The male and female changing rooms are identical.
    • Staff can pay for a Laundry service, with the locker placed outside the changing rooms entrance.
    • This is shown in photograph 7.

Standard Shower

  • The shower facilities are located in the male and female changing rooms on the basement floor.
  • The shower facilities are approximately 20m from the changing rooms entrance.
  • There is step-free access to the shower facilities.
  • There is no signage on or near the shower door.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are single width.
  • The width of the door opening is 59cm.
  • The contrast between the external door(s) and wall(s) is low.
  • The contrast between the internal door(s) and wall(s) is low.
  • The lighting levels are good.
  • The lighting is activated by a sensor.
  • There are identical showers in both the male and female changing rooms.