You are on Getting To The Hospital (Alexandra Hospital). Skip to the next section.

Getting To The Hospital (Alexandra Hospital)

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• By Road View
  • Leave the M42 and join the A435 south bound towards Redditch. At the roundabout take the third exit. At the next roundabout take the first exit onto Claybrook Drive. Continue to the end of the road and at the roundabout take the second exit along Washford Drive. At the mini island turn right into Hospital Drive.
  • The parking is open air with tarmac surfaces. It is both a barrier control and a 'pay and display' car park. Pay machines for the barrier control system are situated outside the Main Entrance and inside the main reception. There are several drop off spaces available for a 20 minute drop off period outside the Main Entrance. There are designated Blue Badge spaces near main visitor entrance to the car park. Please note standard parking charges apply.
• By Bus View
  • There are several bus services to the hospital, these include the 47, 48, 55, 67, 150 and the 247.
  • There is an onsite bus stop.
  • The bus stop is located to the front of the hospital site, opposite the Main Entrance. Assistance would be needed for wheelchair users due to the dropped kerbs and a road crossing to get to the Main Entrance.
  • There is a shelter with perch seating. There would be space inside for a wheelchair user.
• By Train View
  • Redditch Railway Station is located 3 miles from the Alexandra Hospital. There are regular buses running to the hospital.
• Useful Links View
  • Please see the link below for bus timetables from Worcestershire Council.
  • To view the web page described above click here (opens in new tab).
  • Please see the link below for bus timetables from Travel Line Midlands.
  • To view the web page described above click here (opens in new tab).
  • Please see the link below for National Rail timetables and information.
  • To view the web page described above click here (opens in new tab).

You are on Getting Help and Assistance (Alexandra Hospital). Skip to the next section.

Getting Help and Assistance (Alexandra Hospital)

• To see the hospital map please click here (opens new tab).
• The telephone number for the Patient Advice and Liaison Service (PALS) is 0300 123 1732.
• The email address for the Patient Advice and Liaison Service (PALS) is [email protected].
• There are not volunteers available for help and assistance at the hospital.
• A mobility scooter charging point is not available at the hospital.
• Mobility aids are available to help patients move around and include; wheelchairs.
• To obtain mobility aids please contact a member of staff.

You are on Hospital Parking (Visitors Car Park). Skip to the next section.

Hospital Parking (Visitors Car Park)

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• Parking View
  • The hospital does have a dedicated car park.
  • The car park is located in front of the main entrance.
  • The car park type is open air/surface.
  • The car park does not have a height restriction barrier.
  • The car park does have a barrier control system.
  • There is a touchscreen at the barrier.
  • The barrier controls/touchscreen can be reached from the car.
  • The car park surface is tarmac.
  • There is a/are Blue Badge parking bay(s) available.
  • The Blue Badge bay(s) is/are clearly marked.
  • There is/are 10+ designated Blue Badge parking bay(s) within the hospital car park.
  • The dimensions of the designated Blue Badge parking bay(s) surveyed are 350cm x 480cm (11ft 6in x 15ft 9in).
  • There is not a 120cm hatched zone around the Blue Badge parking bay(s).
  • Parking spaces for Blue Badge holders do not need to be booked in advance.
• Drop-off Point View
  • There is a designated drop-off point.
  • The drop-off point is located directly outside the Main Entrance.
  • There is a dropped kerb from the drop-off point.
  • The dropped kerb does not have tactile paving.
• Paying View
  • There are parking charges for the hospital car park.
  • Payment signs are provided.
  • Payment signs are clearly presented.
  • Payment signs are located at the payment machines in the car park, throughout the car park and at the payment machines in the hospital building.
  • Payment signs do make it clear if parking charges apply to Blue Badge holders.
  • Parking is not free for Blue Badge holders.
  • Payment machines are located inside the hospital building.
  • There is a payment machine at a convenient height for wheelchair users.
  • There is not a level turning space (minimum 185cm x 210cm) in front of the payment machine(s).
• Access to the Hospital View
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is/are dropped kerbs.
  • The hospital entrance is clearly visible from the car park.
  • The nearest designated Blue Badge parking bay is approximately 65m (71yd 3in) from the Main Entrance.

You are on Hospital Parking (Accident and Emergency Department Drop-Off Only). Skip to the next section.

Hospital Parking (Accident and Emergency Department Drop-Off Only)

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• Drop-off Point View
  • There is a designated drop-off point.
  • The drop-off point is located directly in front of the Accident and Emergency Department entrance.
  • There is a dropped kerb from the drop-off point.
  • The dropped kerb does not have tactile paving.
• Comments View
  • There is no waiting in this area as it is used by the Ambulance Service.

You are on Opening Times (Accident and Emergency Department). Skip to the next section.

Opening Times (Accident and Emergency Department)

• This service is open 24 hours.

You are on Outside Access (Accident and Emergency Department). Skip to the next section.

Outside Access (Accident and Emergency Department)

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• Entrance Details View
  • This information is for the entrance located to the left of the Main Entrance.
  • The entrance area/door is clearly signed.
  • There is step free access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • The entrance door(s) does/do contrast visually with its immediate surroundings.
  • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
  • There is not a bell/buzzer.
  • There is not an intercom.
  • There is not a hand sanitiser.
  • There is not a door release button when exiting.
  • Standard manual wheelchairs are available for people to borrow at this entrance.
  • The main door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 128cm.
  • There is a small lip on the threshold of the entrance, with a height of 1.5cm or below.
  • There is a second set of doors.
  • The door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 132cm.

You are on Department / Service (Accident and Emergency Department). Skip to the next section.

Department / Service (Accident and Emergency Department)

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• Department / Service Access View
  • Accident and Emergency Department entrance is located to the left of the Main Entrance.
  • There is level access throughout the department/service.
  • There is clear signage on the department/service.
  • The type of flooring is vinyl/laminate.
  • There is some flooring in the department/service which is shiny and could cause issues with glare or look slippery to some people.
  • The department/service does play background music.
  • The lighting levels are moderate to good.
• Department / Service Facilities View
  • This department/service has; a main reception, a waiting room/area, consultation rooms, treatment rooms, ambulant toilet facilities for everyone and standard toilet facilities.
  • A hearing assistance system is available.
  • A mobile hoist is available from another department/service.
  • There are not accessible toilet facilities within the department/service.
  • Accessible toilet facilities are located on the ground floor of the main hospital building.
  • There are standard toilet facilities within this department/service.

You are on Reception (Accident and Emergency Department Reception). Skip to the next section.

Reception (Accident and Emergency Department Reception)

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• Reception View
  • The reception point is located in front and to the left as you enter the Accident and Emergency Department.
  • The reception point is approximately 5m (5yd 1ft) from the Accident and Emergency Department entrance.
  • The reception area/desk is clearly visible from the entrance.
  • There is step free access to the reception point.
  • There is a clear unobstructed route to the reception point.
  • There are windows, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
  • The reception counter is not placed in front of a background which is patterned.
  • The lighting levels at the reception point are moderate to good.
  • The height of the reception counter is medium height (77cm - 109cm).
  • There is sufficient space to write or sign documents on the counter.
  • There is not a low section of the counter (76cm or below) available.
  • The counter is staffed.
  • There is not a bell to attract attention.
  • There is a hearing assistance system.
  • The type of system is a portable loop.
  • The hearing assistance system is signed.
  • Staff are trained to use the hearing assistance system.
  • The hearing assistance system was tested by an AccessAble surveyor.
  • The hearing assistance system was tested on 17/01/2024.
  • The hearing assistance system was working at the time of testing.
  • Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are not provided in the reception area.
• Reception Waiting Area View
  • There is a waiting area close to the reception point.
  • Access to the waiting area is unobstructed.
  • The type of flooring is vinyl/laminate.
  • There is sufficient space for a wheelchair user to use the waiting area.
  • The seats do not have armrests.
  • No tables are permanently fixed.
  • The waiting room / area does not have background music playing.
  • There is a red flashing fire alarm beacon within the waiting room / area.
  • There is a television.
  • Subtitles are available.
  • Vending machines are available.
  • A water dispenser is available.
  • There is not a play area or toys/books for a child to play with.
  • There is space for an assistance dog to rest within the seating area.
  • Lighting levels are moderate to good.

You are on Standard Toilet(s) (Accident and Emergency Department Entrance). Skip to the next section.

Standard Toilet(s) (Accident and Emergency Department Entrance)

• Standard toilet facilities are available.

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• Toilet Facilities View
  • The shared toilet is located in between the first and second set of entrance doors.
  • There is step-free access into the toilet(s).
  • The standard toilet(s) is/are approximately 4m from the Accident and Emergency Department first set of doors.
  • There is pictorial and written text signage on or near the toilet door.
  • The colour contrast between the external toilet door(s) and wall(s) is good.
  • The colour contrast between the internal toilet door(s) and wall(s) is good.
  • The colour contrast between the walls and floor is fair.
  • The toilet seats have a good colour contrast.
  • An ambulant toilet cubicle is not available.
  • The height of the wash basin(s) is 87cm.
  • The wash basin(s) tap type is lever mixer.
  • There is a wall fixed soap dispenser.
  • The wall fixed soap dispenser is located above and to the right of the wash basin.
  • Lighting levels are moderate to good.
• Toilet Facilities 2 View
  • The shared toilet is located in between the first and second set of entrance doors.
  • There is step-free access into the toilet(s).
  • The standard toilet(s) is/are approximately 2m from the Accident and Emergency Department first set of doors.
  • There is pictorial and written text signage on or near the toilet door.
  • The colour contrast between the external toilet door(s) and wall(s) is good.
  • The colour contrast between the internal toilet door(s) and wall(s) is good.
  • The colour contrast between the walls and floor is fair.
  • The toilet seats have a good colour contrast.
  • An ambulant toilet cubicle is available.
  • There is a/are horizontal wall mounted rail(s) on the right as you face the toilet.
  • The colour contrast of the horizontal wall mounted grab rail(s) in the ambulant cubicle(s) is fair.
  • The ambulant toilet does not have vertical wall mounted grab rails.
  • There is a/are dropdown rail(s) on the left as you face the ambulant toilet(s).
  • The colour contrast of the dropdown rail(s) in the ambulant cubicle(s) is fair.
  • The height of the wash basin(s) is 80cm.
  • The wash basin(s) tap type is lever mixer.
  • There is a wall fixed soap dispenser.
  • The wall fixed soap dispenser is located above and to the left of the wash basin.
  • Lighting levels are moderate to good.

You are on Location of Toilet/Changing Facilities (Alexandra Hospital). Skip to the next section.

Location of Toilet/Changing Facilities (Alexandra Hospital)

• Accessible toilet facilities are located on the ground floor Main Entrance corridor and the first floor main corridor.
• Shared standard toilet facilities are located on the first floor corridor outside the Restaurant.
• Female and male standard toilet facilities are located just inside the Main Entrance on the ground floor.
• Parent and baby changing facilities are located in the accessible toilets located on the ground floor Main Entrance corridor and the first floor accessible toilet.

You are on Related Access Guides. Skip to the next section.

Related Access Guides

• To view other Detailed Access Guides that are related to this one please use the links below.
• Alexandra Hospital Main Building Guide link (new tab) - click here.