You are on Getting To The Hospital (Alexandra Hospital). Skip to the next section.

Getting To The Hospital (Alexandra Hospital)

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• By Road View
  • Leave the M42 and join the A435 south bound towards Redditch. At the roundabout take the third exit. At the next roundabout take the first exit onto Claybrook Drive. Continue to the end of the road and at the roundabout take the second exit along Washford Drive. At the mini island turn right into Hospital Drive.
  • The parking is open air with tarmac surfaces. It is both a barrier control and a 'pay and display' car park. Pay machines for the barrier control system are situated outside the Main Entrance and inside the main reception. There are several drop off spaces available for a 20 minute drop off period outside the Main Entrance. There are designated Blue Badge spaces near main visitor entrance to the car park. Please note standard parking charges apply.
• By Bus View
  • There are several bus services to the hospital, these include the 47, 48, 55, 67, 150 and the 247.
  • There is an onsite bus stop.
  • The bus stop is located to the front of the hospital site, opposite the Main Entrance. Assistance would be needed for wheelchair users due to the dropped kerbs and a road crossing to get to the Main Entrance.
  • There is a shelter with perch seating. There would be space inside for a wheelchair user.
• By Train View
  • Redditch Railway Station is located 3 miles from the Alexandra Hospital. There are regular buses running to the hospital.
• Useful Links View
  • Please see the link below for bus timetables from Worcestershire Council.
  • To view the web page described above click here (opens in new tab).
  • Please see the link below for bus timetables from Travel Line Midlands.
  • To view the web page described above click here (opens in new tab).
  • Please see the link below for National Rail timetables and information.
  • To view the web page described above click here (opens in new tab).

You are on Getting Help and Assistance (Alexandra Hospital). Skip to the next section.

Getting Help and Assistance (Alexandra Hospital)

• To see the hospital map please click here (opens new tab).
• The telephone number for the Patient Advice and Liaison Service (PALS) is 0300 123 1732.
• The email address for the Patient Advice and Liaison Service (PALS) is [email protected].
• There are not volunteers available for help and assistance at the hospital.
• A mobility scooter charging point is not available at the hospital.
• Mobility aids are available to help patients move around and include; wheelchairs.
• To obtain mobility aids please contact a member of staff.

You are on Hospital Parking (Visitors Car Park). Skip to the next section.

Hospital Parking (Visitors Car Park)

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• Parking View
  • The hospital does have a dedicated car park.
  • The car park is located in front of the main entrance.
  • The car park type is open air/surface.
  • The car park does not have a height restriction barrier.
  • The car park does have a barrier control system.
  • There is a touchscreen at the barrier.
  • The barrier controls/touchscreen can be reached from the car.
  • The car park surface is tarmac.
  • There is a/are Blue Badge parking bay(s) available.
  • The Blue Badge bay(s) is/are clearly marked.
  • There is/are 10+ designated Blue Badge parking bay(s) within the hospital car park.
  • The dimensions of the designated Blue Badge parking bay(s) surveyed are 350cm x 480cm (11ft 6in x 15ft 9in).
  • There is not a 120cm hatched zone around the Blue Badge parking bay(s).
  • Parking spaces for Blue Badge holders do not need to be booked in advance.
• Drop-off Point View
  • There is a designated drop-off point.
  • The drop-off point is located directly outside the Main Entrance.
  • There is a dropped kerb from the drop-off point.
  • The dropped kerb does not have tactile paving.
• Paying View
  • There are parking charges for the hospital car park.
  • Payment signs are provided.
  • Payment signs are clearly presented.
  • Payment signs are located at the payment machines in the car park, throughout the car park and at the payment machines in the hospital building.
  • Payment signs do make it clear if parking charges apply to Blue Badge holders.
  • Parking is not free for Blue Badge holders.
  • Payment machines are located inside the hospital building.
  • There is a payment machine at a convenient height for wheelchair users.
  • There is not a level turning space (minimum 185cm x 210cm) in front of the payment machine(s).
• Access to the Hospital View
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is/are dropped kerbs.
  • The hospital entrance is clearly visible from the car park.
  • The nearest designated Blue Badge parking bay is approximately 65m (71yd 3in) from the Main Entrance.

You are on Getting To (Garden Suite). Skip to the next section.

Getting To (Garden Suite)

• The Garden Suite is/are located on the ground floor.
• Access to the Garden Suite is via the main hospital entrance.
• Enter the hospital via the main entrance and proceed past the reception desk until you reach the main hospital corridor.
  Turn right, go through the double doors and continue down the corridor.
  The entrance to the Garden Suite is located on the left.
• There is step free access to the Garden Suite.
• The Garden Suite is approximately 135m from the main entrance.
• There are resting areas along the route.
• Wayfinding signage is provided.
• Dementia friendly signage is not provided.
• There is some flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.

You are on Outside Access (Main Entrance). Skip to the next section.

Outside Access (Main Entrance)

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• Entrance Details View
  • This information is for the entrance located at the front of the hospital to the left of the main entrance sign.
  • The entrance area/door is clearly signed.
  • There is step free access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
  • There is not a bell/buzzer.
  • There is not an intercom.
  • There is a hand sanitiser.
  • The height of the hand sanitiser is 106cm (3ft 6in).
  • There is not a door release button when exiting.
  • Standard manual wheelchairs are available for people to borrow at this entrance.
  • The main door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 155cm.
  • There is a small lip on the threshold of the entrance, with a height of 1.5cm or below.
  • There is a second set of doors.
  • The door(s) open(s) by sliding.
  • The door(s) is/are double width.
  • The door(s) is/are permanently held open.
  • The width of the door opening is 192cm.
• Comments View
  • There is a third set of double entrance doors door which open automatically and are 185cm wide.

You are on Outside Access (Main Hospital Exit). Skip to the next section.

Outside Access (Main Hospital Exit)

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• Entrance Details View
  • This information is for the entrance located at the front of the hospital to the right of the Main Entrance.
  • The entrance area/door is clearly signed.
  • There is step free access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • The entrance door(s) does/do contrast visually with its immediate surroundings.
  • There is not a bell/buzzer.
  • There is not an intercom.
  • There is not a hand sanitiser.
  • There is not a door release button when exiting.
  • The main door(s) open(s) by sliding.
  • The door(s) is/are single width.
  • The width of the door opening is 145cm.
  • There is a small lip on the threshold of the entrance, with a height of 1.5cm or below.
  • There is a second set of doors.
  • The door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 192cm.

You are on Opening Times (Garden Suite). Skip to the next section.

Opening Times (Garden Suite)

• Monday 09:00 - 17:00.
• Tuesday 09:00 - 17:00.
• Wednesday 09:00 - 17:00.
• Thursday 09:00 - 17:00.
• Friday 09:00 - 17:00.
• Saturday Closed.
• Sunday Closed.

You are on Department / Service (Garden Suite). Skip to the next section.

Department / Service (Garden Suite)

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• Department / Service Access View
  • The Garden Suite is located on the ground floor of the hospital.
  • There is a/are door(s) leading into the department/service.
  • The door(s) open(s) towards you (pull).
  • The door(s) is/are double width but one door is locked.
  • The door(s) may be difficult to open.
  • The width of the door opening is 80cm.
  • There is a bell/buzzer.
  • The height of the bell/buzzer is 153cm (5ft).
  • There is an intercom.
  • The height of the intercom is 153cm (5ft).
  • There is a hand sanitiser.
  • The height of the hand sanitiser is 122cm (4ft).
  • There is a door release button when exiting.
  • The height of the door release button is 128cm (4ft 2in).
  • There is level access throughout the department/service.
  • Staff can provide assistance with using any manual doors within the department/service.
  • There is clear signage on the department/service.
  • The type of flooring is vinyl/laminate.
  • There is some flooring in the department/service which is shiny and could cause issues with glare or look slippery to some people.
  • The department/service does not play background music.
  • The lighting levels are good.
• Department / Service Facilities View
  • This department/service has; a main reception, a waiting room/area, treatment rooms, accessible toilet facilities for everyone and standard toilet facilities.
  • There are 4 consultation/treatment rooms in this department/service.
  • A hearing assistance system is not available in the department/service.
  • A mobile hoist is not available on the department/service.
  • There are accessible toilet facilities within the department/service.
  • There are standard toilet facilities within this department/service.

You are on Reception (Garden Suite). Skip to the next section.

Reception (Garden Suite)

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• Reception View
  • The reception point is located in the centre of the department.
  • The reception point is approximately 7m (7yd 1ft) from the Garden Suite entrance.
  • The reception area/desk is clearly visible from the entrance.
  • There is step free access to the reception point.
  • There is a clear unobstructed route to the reception point.
  • There are no windows, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
  • The reception counter is not placed in front of a background which is patterned.
  • The lighting levels at the reception point are good.
  • The height of the reception counter is medium height (77cm - 109cm).
  • There is not sufficient space to write or sign documents on the counter.
  • There is a low section of the counter (76cm or below) available.
  • There is sufficient space to write or sign documents on the low section of the counter.
  • The counter is staffed.
  • There is not a bell to attract attention.
  • There is not a hearing assistance system.
• Reception Waiting Area View
  • There is not a waiting area close to the reception point.

You are on Waiting Room / Area (Garden Suite). Skip to the next section.

Waiting Room / Area (Garden Suite)

• There is a waiting room / area.
• The waiting room / area is approximately 12m from the Garden Suite entrance.
• There is level access into the waiting room / area.
• There is a/are door(s) into the waiting room / area.
• The door(s) open(s) away from you (push).
• The door(s) is/are double width.
• The door(s) is/are permanently held open.
• The width of the door opening is 158cm (5ft 2in).
• The type of flooring is vinyl/laminate.
• There is not a space for a wheelchair user to wait within the seating area.
• No chairs are permanently fixed.
• All chairs have armrests.
• No tables are permanently fixed.
• The tables do contrast visually with the floor.
• There is ample room for a wheelchair user to manoeuvre.
• Announcements are in person.
• The waiting room / area does not have background music playing.
• There is not a red flashing fire alarm beacon within the waiting room / area.
• There is not a television.
• Vending machines are not available.
• A water dispenser is not available.
• There is not a play area or toys/books for a child to play with.
• There is space for an assistance dog to rest within the seating area.
• Lighting levels are good.

You are on Consultation / Treatment Room (Bay 1). Skip to the next section.

Consultation / Treatment Room (Bay 1)

• There is / are 2 consultation / treatment room(s) available.
• The name / number of the room surveyed was; Bay 1.
• There is level access to the consultation / treatment room.
• There is a/are door(s) into the consultation / treatment room.
• The door(s) open(s) away from you (push).
• The door(s) is/are double width.
• The door(s) is/are permanently held open.
• The width of the door opening is 160cm (5ft 3in).
• The type of flooring is vinyl/laminate.
• There is room for a wheelchair user to manoeuvre.
• There is not a bed / couch.
• There is a chair.
• No chairs are permanently fixed.
• The chair(s) is/are height adjustable.
• All chairs have armrests available.
• Some tables are permanently fixed.
• There is not a hearing assistance system.
• The room does not have background music playing.
• There is not a red flashing fire alarm beacon within the room.
• Lighting levels are good.

You are on Consultation / Treatment Room (Bay 2). Skip to the next section.

Consultation / Treatment Room (Bay 2)

• There is / are 2 consultation / treatment room(s) available.
• The name / number of the room surveyed was; Bay 2.
• There is level access to the consultation / treatment room.
• There is a/are door(s) into the consultation / treatment room.
• The door(s) open(s) away from you (push).
• The door(s) is/are double width.
• The door(s) is/are easy to open.
• The width of the door opening is 160cm (5ft 3in).
• The type of flooring is vinyl/laminate.
• There is room for a wheelchair user to manoeuvre.
• There is not a bed / couch.
• There is a chair.
• No chairs are permanently fixed.
• The chair(s) is/are height adjustable.
• All chairs have armrests available.
• Some tables are permanently fixed.
• There is not a hearing assistance system.
• The room does not have background music playing.
• There is not a red flashing fire alarm beacon within the room.
• Lighting levels are good.

You are on Consultation / Treatment Room (Treatment Room). Skip to the next section.

Consultation / Treatment Room (Treatment Room)

• There is / are 2 Treatment Rooms consultation / treatment room(s) available.
• There is level access to the consultation / treatment room.
• There is a/are door(s) into the consultation / treatment room.
• The door(s) open(s) away from you (push).
• The door(s) is/are single width with a locked extension leaf.
• The door(s) may be difficult to open.
• The width of the door opening is 80cm (2ft 7in).
• The type of flooring is vinyl/laminate.
• There is room for a wheelchair user to manoeuvre.
• There is a bed / couch.
• The bed / couch is adjustable.
• There is not a chair.
• Some tables are permanently fixed.
• There is not a hearing assistance system.
• The room does not have background music playing.
• There is not a red flashing fire alarm beacon within the room.
• Lighting levels are good.

You are on Consultation / Treatment Room (SR3). Skip to the next section.

Consultation / Treatment Room (SR3)

• There is / are 2 consultation / treatment room(s) available.
• The name / number of the room surveyed was; SR3.
• There is level access to the consultation / treatment room.
• There is a/are door(s) into the consultation / treatment room.
• The door(s) open(s) away from you (push).
• The door(s) is/are single width with a locked extension leaf.
• The door(s) is/are permanently held open.
• The width of the door opening is 80cm (2ft 7in).
• The type of flooring is vinyl/laminate.
• There is room for a wheelchair user to manoeuvre.
• There is not a bed / couch.
• There is a chair.
• No chairs are permanently fixed.
• The chair(s) is/are height adjustable.
• All chairs have armrests available.
• Some tables are permanently fixed.
• There is not a hearing assistance system.
• The room does not have background music playing.
• There is not a red flashing fire alarm beacon within the room.
• Lighting levels are good.

You are on Accessible Toilet(s) (Left Hand Transfer). Skip to the next section.

Accessible Toilet(s) (Left Hand Transfer)

• There is an/are accessible toilet(s) available.

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• Location and Access View
  • This accessible toilet is located in the Garden Suite corridor, opposite reception.
  • This accessible toilet is approximately 10m from the Garden Suite entrance.
  • There is step-free access into the accessible toilet.
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • There is written text signage on or near the toilet door.
  • The contrast between the external door and wall is good.
  • The door opens inwards.
  • The door may be difficult to open.
  • The door is locked by a lever twist.
  • The width of the accessible toilet opening is 88cm (2ft 11in).
  • The contrast between the internal door and wall is good.
  • The door does not have a horizontal grab rail.
• Toilet Features View
  • The dimensions of the accessible toilet are 280cm x 358cm (9ft 2in x 11ft 9in).
  • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
  • The lighting levels are good.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 208cm.
  • There is a flush on the transfer side.
  • There is not a spatula type lever flush.
  • There is a lever flush.
  • There are dropdown rails on both sides of the toilet.
  • The contrast between the dropdown rail(s) and wall is good.
  • There is not a/are not wall-mounted grab rail(s) available.
  • The contrast between the walls and floor is good.
  • There is an emergency alarm.
  • The emergency alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • There is not a red flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are nappy/incontinence items bin and pedal bin disposal units.
  • There is not a/are not coat hook(s).
• Additional Fixtures View
  • There is not a mirror.
  • There is not a shelf within the accessible toilet.
  • The toilet has a wall which acts as a backrest.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • The toilet seat colour contrast is good.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 96cm (3ft 2in).
  • The contrast between the toilet roll holder and the wall is fair.
  • There is a wash basin.
  • The wash basin and tap(s) cannot be reached from seated on the toilet.
  • The wash basin is placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 80cm (2ft 7in).
  • There are vertical wall-mounted grab rails on both sides of the wash basin.
  • The contrast between the wash basin wall-mounted grab rail(s) and wall is good.
  • The wash basin tap type is lever mixer.
  • There is a wall fixed soap dispenser.
  • The soap dispenser cannot be reached from seated on the toilet.
  • The height of the soap dispenser is 118cm.
  • There is a towel dispenser.
  • The towel dispenser cannot be reached from seated on the toilet.
  • The towel dispenser is placed higher than 100cm (3ft 3in).
  • The height of the towel dispenser is 160cm (5ft 3in).
  • The contrast between the towel dispenser and the wall is good.
  • There is not a hand dryer.
• Accessible Shower View
  • The shower does have an unobstructed minimum 150cm x 150cm turning space.
  • There is a shower unit with a detachable shower head.
  • The shower head is height adjustable.
  • The adjustable shower head can be placed between 105cm and 185cm when mounted.
  • There is no seat for the shower.
  • There is a vertical grab rail for the shower.
  • The colour contrast between the vertical grab rail(s) for the shower and wall is good.
  • There is not an emergency alarm for the shower.

You are on Standard Toilet(s) (Garden Suite). Skip to the next section.

Standard Toilet(s) (Garden Suite)

• Standard toilet facilities are available.

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• Toilet Facilities View
  • The shared toilet is located in the Garden Suite corridor.
  • There is step-free access into the toilet(s).
  • The standard toilet(s) is/are approximately 15m from the Garden Suite entrance.
  • There is written text signage on or near the toilet door.
  • The colour contrast between the external toilet door(s) and wall(s) is good.
  • The colour contrast between the internal toilet door(s) and wall(s) is good.
  • The colour contrast between the walls and floor is good.
  • The toilet seats have a good colour contrast.
  • An ambulant toilet cubicle is available.
  • There is a/are vertical wall mounted rail(s) on the right as you face the toilet.
  • The colour contrast of the vertical wall mounted grab rails in the ambulant cubicle(s) is good.
  • The height of the wash basin(s) is 79cm.
  • The wash basin(s) tap type is lever mixer.
  • There is a wall fixed soap dispenser.
  • The wall fixed soap dispenser is located above and to the right of the basin.
  • Lighting levels are good.
  • There is a shower in this room, however, at the time of surveying, the shower was not operating.

You are on Location of Toilet/Changing Facilities (Alexandra Hospital). Skip to the next section.

Location of Toilet/Changing Facilities (Alexandra Hospital)

• Accessible toilet facilities are located on the ground floor Main Entrance corridor and the first floor main corridor.
• Shared standard toilet facilities are located on the first floor corridor outside the Restaurant.
• Female and male standard toilet facilities are located just inside the Main Entrance on the ground floor.
• Parent and baby changing facilities are located in the accessible toilets located on the ground floor Main Entrance corridor and the first floor accessible toilet.

You are on Related Access Guides. Skip to the next section.

Related Access Guides

• To view other Detailed Access Guides that are related to this one please use the links below.
• Alexandra Hospital Main Building Guide link (new tab) - click here.