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Hospital Cashier

Kidderminster Hospital and Treatment Centre, Bewdley Road , Kidderminster, DY11 6RJ

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Access Guide

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Getting To The Hospital

  • By Road View
    • From the M5 J3, leave the motorway and join the A456 west bound towards Kidderminster.
      At the roundabout junction with the Ringway (the sixth after joining the A456), turn right staying with the A456 and continue towards Bewdley.
      Continue straight over at the next two roundabouts and onto Bewdley Road.
      The hospital is located just before the crossroads with the A4535.
    • The parking is open air with tarmac surfaces.
      It is pay and display with machines situated within the car park.
      There are several drop-off spaces available for 20 minute drop-offs outside the main entrances.
      There are designated Blue Badge spaces outside the main treatment centre entrance within the visitor parking area.
      Standard parking charges apply.
  • By Bus View
    • There are several services including the 2, 42, 125, 291 and 292 with the majority of the stops located to the front of the hospital on Bewdley Road.
    • There is not an onsite bus stop.
  • By Train View
    • Kidderminster Railway Station is located 1 mile from Kidderminster Hospital and Treatment Centre.
      There are regular buses running to the hospital.
  • Useful Links View

Getting Help and Assistance (Kidderminster Hospital and Treatment Centre)

  • There is not a Patient Advice and Liaison Service (PALS) at the hospital.
  • There are not volunteers available for help and assistance at the hospital.
  • Documents are available in an alternative format and can be provided to include: Braille on request, large print on request, different languages on request and audio on request.
  • There is not an assistance dog toilet or toileting area on the hospital site.
  • Water bowls for assistance dogs are not available.
  • BSL interpreters can be provided on request.
  • Language interpreters can be provided on request.
  • A mobility scooter charging point is not available at the hospital.
  • Mobility aids are available to help patients move around and include; wheelchairs.
  • To obtain mobility aids please contact a member of staff.
  • BSL interpreters and language interpreters can be arranged via a booking service.
    Please contact the trust for more information.

Hospital Parking (Car Park 2 - Treatment Centre Parking)

  • Parking View
    • The hospital does have a dedicated car park.
    • The car park is located to the right of the hospital, opposite the Treatment Centre entrance.
    • The car park type is open air/surface.
    • The car park does not have a height restriction barrier.
    • The car park does not have a barrier control system.
    • The car park surface is tarmac.
    • There is a/are Blue Badge parking bay(s) available.
    • The Blue Badge bay(s) is/are clearly marked.
    • There is/are 6 designated Blue Badge parking bay(s) within the hospital car park.
    • The dimensions of the designated Blue Badge parking bay(s) surveyed are 240cm x 500cm.
    • There is not a 120cm hatched zone around the Blue Badge parking bay(s).
    • Parking spaces for Blue Badge holders do not need to be booked in advance.
  • Drop-off Point View
    • There is a designated drop-off point.
    • The drop-off point is located in front of the Treatment Centre entrance.
    • There is a dropped kerb from the drop-off point.
    • The dropped kerb does not have tactile paving.
  • Paying View
    • There are not parking charges for the hospital car park.
  • Access to the Hospital View
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is/are dropped kerbs.
    • The hospital entrance is clearly visible from the car park.
    • The nearest designated Blue Badge parking bay is approximately 30m (32yd 2ft) from the Treatment Centre entrance.
  • Comments View
    • The car park is currently free to all users.

Getting To (The Hospital Cashier)

  • The Hospital Cashier is/are located on the left hand side of the Treatment Centre lobby.
  • Access to the Hospital Cashier is via the Treatment Centre entrance.
  • Enter via the Treatment Centre entrance, take a left at the main reception desk and follow the one-way system.
    The Hospital Cashier will be located on your left, past the Oral Maxillofacial and Orthodontic Department.
  • There is step free access to the Hospital Cashier.
  • The Hospital Cashier is approximately 38m from the Treatment Centre entrance.
  • There are resting areas along the route.
  • Wayfinding signage is not provided.
  • Dementia friendly signage is not provided.
  • There is some flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.
  • There is some flooring in corridors which includes patterns or colours which could be confusing or look like steps or holes to some people.

Outside Access (Treatment Centre Entrance)

  • Entrance Details View
    • This information is for the entrance located to the right of the building, opposite the car park.
    • The entrance area/door is clearly signed.
    • There is step free access at this entrance.
    • There is a canopy or recess which provides weather protection at this entrance.
    • There are bollards outside this entrance.
    • The minimum width between the bollards/wall is 156cm.
    • The bollard(s) does/do not have a good colour contrast to prevent them being hazardous to visually impaired people.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
    • There is not a bell/buzzer.
    • There is not an intercom.
    • There is a hand sanitiser.
    • The height of the hand sanitiser is 103cm (3ft 5in).
    • There is not a door release button when exiting.
    • Standard manual wheelchairs are available for people to borrow at this entrance.
    • The main door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 172cm.
    • There is a second set of doors.
    • The door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 162cm.

Reception (Treatment Centre Reception)

  • Reception View
    • The reception point is located directly ahead as you enter through the Treatment Centre entrance.
    • The reception point is approximately 10m (10yd 2ft) from the Treatment Centre entrance.
    • The reception area/desk is clearly visible from the entrance.
    • There is step free access to the reception point.
    • There is a clear unobstructed route to the reception point.
    • There are windows, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
    • The reception counter is not placed in front of a background which is patterned.
    • The lighting levels at the reception point are moderate to good.
    • The height of the reception counter is medium height (77cm - 109cm) .
    • There is not sufficient space to write or sign documents on the counter.
    • There is not a low section of the counter (76cm or below) available.
    • The counter is staffed.
    • There is a hearing assistance system.
    • The type of system is a portable loop.
    • The hearing assistance system is signed.
    • Staff are trained to use the hearing assistance system.
    • The hearing assistance system was tested by an AccessAble surveyor.
    • The hearing assistance system was tested on 28/04/2021.
    • The hearing assistance system was working at the time of testing.
    • Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are provided in the reception area.
  • Reception Waiting Area View
    • There is a waiting area close to the reception point.
    • Access to the waiting area is unobstructed.
    • The type of flooring is tiles and stone.
    • There is sufficient space for a wheelchair user to use the waiting area.
    • There is a mixture of seating with and without armrests.
    • No tables are permanently fixed.
    • The waiting room / area does not have background music playing.
    • There is not a red flashing fire alarm beacon within the waiting room / area.
    • There is not a television.
    • Vending machines are not available.
    • A water dispenser is not available.
    • There is not a play area or toys/books for a child to play with.
    • There is space for an assistance dog to rest within the seating area.
    • Lighting levels are good.

Opening Times (Hospital Cashier)

  • Monday 10:00 - 14:30.
  • Tuesday 10:00 - 14:30.
  • Wednesday 10:00 - 14:30.
  • Thursday 10:00 - 14:30.
  • Friday 10:00 - 14:00.
  • Saturday Closed.
  • Sunday Closed.

Department / Service (Hospital Cashier)

  • Department / Service Access View
    • Hospital Cashier is located on the ground floor, in the Treatment Centre lobby.
    • There is not a/are not door(s) leading into the department/service.
    • There is not a bell/buzzer.
    • There is not an intercom.
    • There is not a hand sanitiser.
    • There is level access throughout the department/service.
    • There is clear signage on the department/service.
    • The type of flooring is tiles and concrete.
    • There is some flooring in the department/service which is shiny and could cause issues with glare or look slippery to some people.
    • There is some flooring in the department/service which includes patterns or colours which could be confusing or look like steps or holes to some people.
    • The department/service does not play background music.
    • The lighting levels are low to moderate.
  • Department / Service Facilities View
    • This department/service has; a main reception.
    • A hearing assistance system is not available in the department/service.
    • There are not accessible toilet facilities within the department/service.
    • Accessible toilet facilities are located on the ground floor opposite reception.
    • There are not standard toilet facilities within this department/service.
    • Standard toilet facilities are located on the ground floor opposite reception.

Counter (Hospital Cashier)

  • The Hospital Cashier is located on the ground floor, in the Treatment Centre lobby.
  • The counter is approximately 38m (41yd 1ft) from the Treatment Centre entrance.
  • Clear signage for the counter is not visible from the entrance.
  • There is step free access to the counter.
  • There is a clear unobstructed route to the counter.
  • There are windows, glazed screens or mirrors behind the counter which could adversely affect the ability of someone to lip read.
  • The lighting levels at the counter are moderate to good.
  • The height of the counter is medium height (77cm - 109cm).
  • There is sufficient space to write or sign documents on the counter.
  • There is not a low section of the counter (76cm or below) available.
  • There is sufficient space to write or sign documents on the low section of the counter.
  • The counter is staffed.
  • There is not a bell to attract attention.
  • There is not a hearing assistance system.

Location of Toilet/Changing Facilities

  • Accessible toilet facilities are located on the ground floor opposite the Treatment Centre reception desk, and to the left as you enter the C Block entrance.
  • Female and male standard toilet facilities are located on the ground floor opposite the Treatment Centre reception desk, and to the left as you enter the C Block entrance.
  • Parent and baby changing facilities are located inside the accessible toilet located on the ground floor, opposite the Treatment Centre reception desk.

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