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Outpatients Department

Kidderminster Hospital and Treatment Centre , Bewdley Road , Kidderminster , DY11 6RJ

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Access Guide

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Getting To (The Outpatients Department)

  • The Outpatients Department is/are located on level 1 of the Treatment Centre.
  • Access to The Outpatients Department is via the Treatment Centre - Main Entrance.
  • Enter via the Treatment Centre - Main Entrance and turn left at reception, follow the one-way markings past the stairs and then turn right towards lifts 1 and 2.
    Take lift 1 to level 1 and upon exiting the lift turn right, follow the walkway and the entrance to the Outpatients Department is located straight ahead.
  • There is step free access, via lift, to the Outpatients Department.
  • The Outpatients Department is approximately 17m from the Lift 1.
  • There are resting areas along the route.
  • Wayfinding signage is provided.
  • Dementia friendly signage is not provided.
  • There is some flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.
  • There is some flooring in corridors which includes patterns or colours which could be confusing or look like steps or holes to some people.

Parking (The Treatment Centre)

  • Car Park View
    • The car park is located in front of The Treatment Centre main entrance.
    • The car park is open air/surface.
    • The car park surface consists of tarmac and block paving.
    • There are 6 designated Blue Badge parking bays available.
    • The Blue Badge bays have faded markings.
    • The surveyed Blue Badge parking bay dimensions are 240cm (width) x 480cm (depth).
    • There is a marked zone to both sides but not at the rear.
    • The width of the marked zone is 90cm.
    • The nearest designated bay is 25m from the Treatment Centre - main entrance.
    • The most accessible route from the Blue Badge parking has a slight slope.
    • This route has uneven surfaces and bollards.
    • There is a dropped kerb with tactile paving from the designated Blue Badge parking.
  • Charges and Restrictions View
    • This car park is for visitors and Blue Badge holders only.
    • Parking is free for Blue Badge holders but not all users.
  • Electric Vehicle Charging Points View
    • Electric Vehicle charging points are not available.
  • Drop-off Point View
    • There is a designated drop-off point available.
    • The designated drop-off point is located in front of the Treatment Centre entrance.

Entrance (The Treatment Centre - Main Entrance)

  • This entrance is located to the right of the building.
  • The approach to the entrance has uneven surfaces and bollards.
  • The entrance area is clearly signed.
  • There is a canopy or recess which provides weather protection at the entrance.
  • There is step-free access via a very easy slope or ramp at the entrance.
  • There are double automatic doors.
  • The doors open by sliding.
  • The width of the opening is 169cm.
  • There is a small lip on the threshold of the opening.
  • The doors have a low colour contrast.
  • There is a second set of double automatic doors.
  • The doors open by sliding.
  • The width of the opening is 175cm.
  • The doors have a low colour contrast.
  • This entrance gives access to the ground floor of the main hospital.

Reception (Main Reception)

  • Location View
    • The reception is located ahead as you enter the Treatment Centre main entrance.
    • The distance from the Treatment Centre main entrance is 11m.
  • Route View
    • The most accessible route to the reception has step-free level access.
    • There are no doors to open along the most accessible route.
  • Access View
    • There is step-free level access to the reception.
    • The height of the reception desk is 86cm.
    • There is not a lowered section at the desk.
    • The reception has patterned/distracting backgrounds which may affect the ability of someone to lip read.
    • There is a clearly signed portable hearing assistance system.
    • The hearing assistance system was tested, however it was not working at the time of the survey.
    • There may be background noise in this area.
    • The flooring is shiny.
    • Lighting levels were uneven at the time of the survey, with pools of light and shade.
    • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
    • There is space for an assistance dog to rest in the seating area.
    • Seating available in this area includes: chairs with armrests, chairs without armrests and sofas.
    • Furniture available in this area includes: coffee tables.

Lift (Lift 1)

  • The lift surveyed is located in the main Treatment Centre lobby.
  • The distance from the Treatment Centre main entrance is 42m.
  • The most accessible route to the lift has step-free level access.
  • There are no doors to open along the most accessible route.
  • Standard Lift View
    • Floors G, 1 and 2 can be accessed by this lift.
    • The lift door has a medium colour contrast.
    • The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
    • The weight limit for the lift is 1600kg.
    • The external lift control buttons have tactile markings.
    • The control buttons have a high colour contrast.
    • All of the external lift controls are at a suitable height for a wheelchair user.
    • The lift door opening width is 129cm.
    • The internal dimensions of the lift are 140cm (width) x 234cm (depth).
    • The internal lift control buttons have tactile markings.
    • The control buttons have a high colour contrast.
    • All of the internal lift controls are at a suitable height for a wheelchair user.
    • Internally the lift has: a list of floor services/facilities, a visual floor indicator, an audible announcer and a mirror to aid reversing.
    • The lift has a separate door to exit.
    • Lighting levels were uneven at the time of the survey, with pools of light and shade.

Opening Times (Outpatients Department)

  • Monday 08:00 - 18:00.
  • Tuesday 08:00 - 18:00.
  • Wednesday 08:00 - 18:00.
  • Thursday 08:00 - 18:00.
  • Friday 08:00 - 18:00.
  • Saturday Closed.
  • Sunday Closed.

Department / Service (Outpatients)

  • Department / Service Access View
    • The Outpatients Department is located on the left-hand side of the first floor of the Treatment Centre.
    • There is not a/are not door(s) leading into the department/service.
    • There is a hand sanitiser.
    • The height of the hand sanitiser is 114cm (3ft 9in).
    • There is level access throughout the department/service.
    • There is clear signage on the department/service.
    • The type of flooring is vinyl/laminate and wood.
    • There is some flooring in the department/service which is shiny and could cause issues with glare or look slippery to some people.
    • There is some flooring in the department/service which includes patterns or colours which could be confusing or look like steps or holes to some people.
    • The department/service does not play background music.
    • The lighting levels are good.
  • Department / Service Facilities View
    • This department/service has; consultation rooms, standard toilet facilities, treatment rooms, a waiting room/area and sub receptions.
    • There are 6 consultation/treatment rooms in this department/service.
    • A hearing assistance system is available.
    • The type of system is a portable loop.
    • Staff are trained to use the system.
    • The hearing assistance system was tested by an AccessAble surveyor.
    • The hearing assistance system was tested on 04/05/2021.
    • The hearing assistance system was working at the time of testing.
    • A mobile hoist is not available on the department/service.
    • There are not accessible toilet facilities within the department/service.
    • Accessible toilet facilities are located on the ground floor, within the Treatment Centre lobby.
    • There are standard toilet facilities within this department/service.
  • Comments View
    • The hearing loop is kept in the main office and is available on request.

Reception (Outpatients)

  • Reception View
    • The reception point is located on level 1 of the Treatment Centre.
    • The reception point is approximately 17m (18yd 1ft) from the lifts 1 and 2.
    • The reception area/desk is clearly visible from the entrance.
    • There is step free access to the reception point.
    • There is not a clear unobstructed route to the reception point.
    • There are no windows, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
    • The reception counter is not placed in front of a background which is patterned.
    • The lighting levels at the reception point are moderate to good.
    • The height of the reception counter is medium height (77cm - 109cm) .
    • There is sufficient space to write or sign documents on the counter.
    • There is not a low section of the counter (76cm or below) available.
    • The counter is staffed.
    • There is not a bell to attract attention.
  • Reception Waiting Area View
    • There is a waiting area close to the reception point.
    • Access to the waiting area is unobstructed.
    • The type of flooring is vinyl/laminate.
    • There is sufficient space for a wheelchair user to use the waiting area.
    • There is a mixture of seating with and without armrests.
    • All tables are permanently fixed.
    • The waiting room / area does not have background music playing.
    • There is not a red flashing fire alarm beacon within the waiting room / area.
    • There is a television.
    • Subtitles are available.
    • Vending machines are not available.
    • A water dispenser is not available.
    • There is not a play area or toys/books for a child to play with.
    • There is space for an assistance dog to rest within the seating area.
    • Lighting levels are moderate to good.
  • Comments View
    • There are 3 identical reception desks numbered 1, 2 and 3.

Consultation / Treatment Room (Consulting Room 14)

  • There is / are 6 consultation / treatment room(s) available.
  • The name / number of the room surveyed was; Consulting Room 14.
  • There is level access to the consultation / treatment room.
  • There is a/are door(s) into the consultation / treatment room.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are single width.
  • The door(s) may be difficult to open.
  • The width of the door opening is 86cm (2ft 10in).
  • The type of flooring is vinyl/laminate.
  • There is room for a wheelchair user to manoeuvre.
  • There is a bed / couch.
  • The bed / couch is adjustable.
  • A hoist is not available.
  • There is not a chair.
  • All tables are permanently fixed.
  • The room does not have background music playing.
  • There is not a red flashing fire alarm beacon within the room.
  • Lighting levels are good.

Consultation / Treatment Room (Consulting Room 15)

  • The name / number of the room surveyed was; Consulting Room 15.
  • There is level access to the consultation / treatment room.
  • Level access is by lift.
  • There is a/are door(s) into the consultation / treatment room.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are single width.
  • The door(s) may be difficult to open.
  • The width of the door opening is 86cm (2ft 10in).
  • The type of flooring is vinyl/laminate.
  • There is room for a wheelchair user to manoeuvre.
  • There is a bed / couch.
  • The bed / couch is adjustable.
  • A hoist is not available.
  • There is a chair.
  • No chairs are permanently fixed.
  • The chair(s) is not/are not height adjustable.
  • All chairs have armrests available.
  • All tables are permanently fixed.
  • The room does not have background music playing.
  • There is not a red flashing fire alarm beacon within the room.
  • Lighting levels are moderate to good.

Toilet with Adaptations

  • There is not an/are not accessible toilet(s) available.

Standard Toilet(s)

  • Standard toilet facilities are available.
  • Toilet Facilities View
    • The male toilet is located to the rear of the Outpatients Department.
    • There is step-free access into the toilet(s).
    • The standard toilet(s) is/are approximately 31m from the lifts 1 and 2.
    • There is pictorial and written text signage on or near the toilet door.
    • The visual contrast between the external toilet door(s) and wall(s) is low.
    • The colour contrast between the internal toilet door(s) and wall(s) is high.
    • The colour contrast between the walls and floor is low.
    • Toilet seats do not have a high visual contrast.
    • An ambulant toilet cubicle is not available.
    • The height of the wash basin(s) is 78cm.
    • The wash basin(s) tap type is lever mixer.
    • There is a wall fixed soap dispenser.
    • The wall fixed soap dispenser is located above each wash basin.
    • Lighting levels are good.
  • Toilet Facilities 2 View
    • The female toilet is located to the rear of the Outpatients Department.
    • There is step-free access into the toilet(s).
    • The standard toilet(s) is/are approximately 31m from the lifts 1 and 2.
    • There is pictorial and written text signage on or near the toilet door.
    • The visual contrast between the external toilet door(s) and wall(s) is low.
    • The visual contrast between the internal toilet door(s) and wall(s) is high.
    • The visual contrast between the walls and floor is low.
    • Toilet seats do not have a high visual contrast.
    • An ambulant toilet cubicle is not available.
    • The height of the wash basin(s) is 80cm.
    • The wash basin(s) tap type is lever mixer.
    • There is a wall fixed soap dispenser.
    • The wall fixed soap dispenser is located above each wash basin.
    • Lighting levels are good.

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