You are on Getting To The Hospital. Skip to the next section.

Getting To The Hospital

Collapse all Expand all

• By Road View
  • From the M5 J3, leave the motorway and join the A456 west bound towards Kidderminster.
    At the roundabout junction with the Ringway (the sixth after joining the A456), turn right staying with the A456 and continue towards Bewdley.
    Continue straight over at the next two roundabouts and onto Bewdley Road.
    The hospital is located just before the crossroads with the A4535.
  • The parking is open air with tarmac surfaces.
    It is pay and display with machines situated within the car park.
    There are several drop-off spaces available for 20 minute drop-offs outside the main entrances.
    There are designated Blue Badge spaces outside the main treatment centre entrance within the visitor parking area.
    Standard parking charges apply.
• By Bus View
  • There are several services including the 2, 42, 125, 291 and 292 with the majority of the stops located to the front of the hospital on Bewdley Road.
  • There is not an onsite bus stop.
• By Train View
  • Kidderminster Railway Station is located 1 mile from Kidderminster Hospital and Treatment Centre.
    There are regular buses running to the hospital.
• Useful Links View
  • Bus timetables from Worcestershire Council.
  • To view the web page described above click here (opens in new tab).
  • Bus timetables from Travel Line Midlands.
  • To view the web page described above click here (opens in new tab).
  • National Rail timetables and information.
  • To view the web page described above click here (opens in new tab).

You are on Getting Help and Assistance (Kidderminster Hospital and Treatment Centre). Skip to the next section.

Getting Help and Assistance (Kidderminster Hospital and Treatment Centre)

• There is not a Patient Advice and Liaison Service (PALS) at the hospital.
• There are not volunteers available for help and assistance at the hospital.
• Documents are available in an alternative format and can be provided to include: Braille on request, large print on request, different languages on request and audio on request.
• There is not an assistance dog toilet or toileting area on the hospital site.
• Water bowls for assistance dogs are not available.
• BSL interpreters can be provided on request.
• Language interpreters can be provided on request.
• A mobility scooter charging point is not available at the hospital.
• Mobility aids are available to help patients move around and include; wheelchairs.
• To obtain mobility aids please contact a member of staff.
• BSL interpreters and language interpreters can be arranged via a booking service.
  Please contact the trust for more information.

You are on Hospital Parking (Car Park 2 - Treatment Centre Parking). Skip to the next section.

Hospital Parking (Car Park 2 - Treatment Centre Parking)

Collapse all Expand all

• Parking View
  • The hospital does have a dedicated car park.
  • The car park is located to the right of the hospital, opposite the Treatment Centre entrance.
  • The car park type is open air/surface.
  • The car park does not have a height restriction barrier.
  • The car park does not have a barrier control system.
  • The car park surface is tarmac.
  • There is a/are Blue Badge parking bay(s) available.
  • The Blue Badge bay(s) is/are clearly marked.
  • There is/are 6 designated Blue Badge parking bay(s) within the hospital car park.
  • The dimensions of the designated Blue Badge parking bay(s) surveyed are 240cm x 500cm.
  • There is not a 120cm hatched zone around the Blue Badge parking bay(s).
  • Parking spaces for Blue Badge holders do not need to be booked in advance.
• Drop-off Point View
  • There is a designated drop-off point.
  • The drop-off point is located in front of the Treatment Centre entrance.
  • There is a dropped kerb from the drop-off point.
  • The dropped kerb does not have tactile paving.
• Paying View
  • There are not parking charges for the hospital car park.
• Access to the Hospital View
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is/are dropped kerbs.
  • The hospital entrance is clearly visible from the car park.
  • The nearest designated Blue Badge parking bay is approximately 30m (32yd 2ft) from the Treatment Centre entrance.
• Comments View
  • The car park is currently free to all users.

You are on Getting To (The Renal Dialysis Unit). Skip to the next section.

Getting To (The Renal Dialysis Unit)

• The Renal Dialysis Unit is/are located on level 1 of the Treatment Centre.
• Access to the Renal Dialysis Unit is via the Treatment Centre entrance.
• Enter via the Treatment Centre entrance and go straight ahead.
  As you reach the Treatment Centre reception area turn left and go across the main lobby to the lifts in the far right hand corner, marked Lifts 1 and 2.
  Take lift 1 to level 1. Upon exiting the lift turn left past the Imaging (X-ray Department) and go down the corridor to the set of double doors
  . Go through these doors and straight down the corridor to another set of double doors.
  Once through the second set of doors you will see the Renal Dialysis Unit entrance straight ahead.
• There is step free access, via lift, to the Renal Dialysis Unit.
• The Renal Dialysis Unit is approximately 65m from the Lifts 1 and 2.
• There is a/are manual, double door(s) which may be difficult to open between the lifts and the department/service.
• There are resting areas along the route.
• Wayfinding signage is provided.
• Dementia friendly signage is not provided.
• There is some flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.
• There is some flooring in corridors which includes patterns or colours which could be confusing or look like steps or holes to some people.

You are on Outside Access (Treatment Centre Entrance). Skip to the next section.

Outside Access (Treatment Centre Entrance)

Collapse all Expand all

• Entrance Details View
  • This information is for the entrance located to the right of the building, opposite the car park.
  • The entrance area/door is clearly signed.
  • There is step free access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • There are bollards outside this entrance.
  • The minimum width between the bollards/wall is 156cm.
  • The bollard(s) does/do not have a good colour contrast to prevent them being hazardous to visually impaired people.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
  • There is not a bell/buzzer.
  • There is not an intercom.
  • There is a hand sanitiser.
  • The height of the hand sanitiser is 103cm (3ft 5in).
  • There is not a door release button when exiting.
  • Standard manual wheelchairs are available for people to borrow at this entrance.
  • The main door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 172cm.
  • There is a second set of doors.
  • The door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 162cm.

You are on Reception (Treatment Centre Reception). Skip to the next section.

Reception (Treatment Centre Reception)

Collapse all Expand all

• Reception View
  • The reception point is located directly ahead as you enter through the Treatment Centre entrance.
  • The reception point is approximately 10m (10yd 2ft) from the Treatment Centre entrance.
  • The reception area/desk is clearly visible from the entrance.
  • There is step free access to the reception point.
  • There is a clear unobstructed route to the reception point.
  • There are windows, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
  • The reception counter is not placed in front of a background which is patterned.
  • The lighting levels at the reception point are moderate to good.
  • The height of the reception counter is medium height (77cm - 109cm) .
  • There is not sufficient space to write or sign documents on the counter.
  • There is not a low section of the counter (76cm or below) available.
  • The counter is staffed.
  • There is a hearing assistance system.
  • The type of system is a portable loop.
  • The hearing assistance system is signed.
  • Staff are trained to use the hearing assistance system.
  • The hearing assistance system was tested by an AccessAble surveyor.
  • The hearing assistance system was tested on 28/04/2021.
  • The hearing assistance system was working at the time of testing.
  • Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are provided in the reception area.
• Reception Waiting Area View
  • There is a waiting area close to the reception point.
  • Access to the waiting area is unobstructed.
  • The type of flooring is tiles and stone.
  • There is sufficient space for a wheelchair user to use the waiting area.
  • There is a mixture of seating with and without armrests.
  • No tables are permanently fixed.
  • The waiting room / area does not have background music playing.
  • There is not a red flashing fire alarm beacon within the waiting room / area.
  • There is not a television.
  • Vending machines are not available.
  • A water dispenser is not available.
  • There is not a play area or toys/books for a child to play with.
  • There is space for an assistance dog to rest within the seating area.
  • Lighting levels are good.

You are on Other Floors (Treatment Centre). Skip to the next section.

Other Floors (Treatment Centre)

Collapse all Expand all

• Stairs View
  • Signs indicating the location of the stairs are not clearly visible from the entrance.
  • The floors which are accessible by stairs are G, 1, 2.
  • There are 15+ steps between floors.
  • The height of the step(s) is/are between the recommended 15cm and 18cm.
  • The depth of the step(s) is/are not between the recommended 30cm and 45cm.
  • The steps are not clearly marked.
  • The steps do have handrails.
  • The steps have a handrail on both sides.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.
  • There is a landing.
  • Clear signs indicating the facilities on each floor of the building are provided on landings.
  • The lighting levels are moderate to good.

You are on Lift (Lift 1). Skip to the next section.

Lift (Lift 1)

• There is a lift for public use.
• The lift is located in the main Treatment Centre lobby.
• The lift is approximately 44m (48yd 4in) from the Treatment Centre entrance.
• The lift is a standard lift.
• Staff do not need to be notified for use of the lift.
• The floors which are accessible by this lift are G, 1 ,2.
• Clear signs indicating the facilities on each floor are provided on lift lobby landings.
• There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
• Lift doors do contrast visually with lift lobby walls.
• The external controls for the lift are within 90cm - 110cm from the floor.
• The colour contrast between the external lift controls and the control plate is good.
• The colour contrast between the external lift control plate and the wall is poor.
• The clear door width is 130cm.
• The dimensions of the lift are 143cm x 236cm.
• There are separate entry and exit doors in the lift.
• There is a mirror to aid reversing out of the lift.
• There is a list of floor services available within the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The internal controls for the lift are within 90cm - 120cm from the floor.
• There is not a hearing assistance system.
• The lift does not have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is moderate to good.

You are on Lift (Lift 2). Skip to the next section.

Lift (Lift 2)

• There is a lift for public use.
• The lift is located in the main Treatment Centre lobby.
• Signs indicating the location of this lift are not clearly visible from the entrance.
• The lift is approximately 41m (44yd 2ft) from the Treatment Centre entrance.
• The lift is a standard lift.
• Staff do not need to be notified for use of the lift.
• The floors which are accessible by this lift are G, 1 ,2.
• Clear signs indicating the facilities on each floor are provided on lift lobby landings.
• There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
• Lift doors do contrast visually with lift lobby walls.
• The external controls for the lift are within 90cm - 110cm from the floor.
• The colour contrast between the external lift controls and the control plate is good.
• The colour contrast between the external lift control plate and the wall is poor.
• The clear door width is 130cm.
• The dimensions of the lift are 148cm x 150cm.
• There are not separate entry and exit doors in the lift.
• There is not a mirror to aid reversing out of the lift.
• There is a list of floor services available within the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The internal controls for the lift are within 90cm - 120cm from the floor.
• There is not a hearing assistance system.
• The lift does not have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is moderate to good.

You are on Entrance (Eye Centre/Ophthalmology Department/Cardio-Pulmonary Department/Urology and Pre-assessment Unit). Skip to the next section.

Entrance (Eye Centre/Ophthalmology Department/Cardio-Pulmonary Department/Urology and Pre-assessment Unit)

Collapse all Expand all

• Entrance Details View
  • This information is for the entrance located level 1 of the treatment centre.
  • The entrance area/door is clearly signed with the name of the service/department.
  • There is step free access at this entrance.
  • There is not a bell/buzzer.
  • There is not an intercom.
  • There is not a hand sanitiser.
  • There is not a door release button when exiting.
  • The main door(s) open(s) both ways.
  • The door(s) is/are double width.
  • The door(s) may be difficult to open.
  • The width of the door opening is 166cm.

You are on Department / Service (Renal Dialysis Unit). Skip to the next section.

Department / Service (Renal Dialysis Unit)

Collapse all Expand all

• Department / Service Access View
  • The Renal Dialysis Unit is located on level 1 of the Treatment Centre.
  • There is a/are door(s) leading into the department/service.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are double width.
  • The door(s) is/are easy to open.
  • The width of the door opening is 168cm.
  • There is a bell/buzzer.
  • The height of the bell/buzzer is 142cm (4ft 8in).
  • There is not an intercom.
  • There is a hand sanitiser.
  • The height of the hand sanitiser is 87cm (2ft 10in).
  • There is a door release button when exiting.
  • The height of the door release button is 107cm (3ft 6in).
  • There is level access throughout the department/service.
  • Staff can provide assistance with using any manual doors within the department/service.
  • There is clear signage on the department/service.
  • The type of flooring is vinyl/laminate.
  • There is flooring in the department/service which is shiny and could cause issues with glare or look slippery to some people.
  • The department/service does not play background music.
  • The lighting levels are low to moderate.
• Department / Service Facilities View
  • This department/service has; accessible toilet facilities for everyone.
  • A hearing assistance system is not available in the department/service.
  • A mobile hoist is not available on the department/service.
  • There are accessible toilet facilities within the department/service.
  • There are not standard toilet facilities within this department/service.
• Comments View
  • This unit is a satellite unit for Russell's Hall patients.
    
  • A wheelchair user would be treated at Russell's Hall.

You are on Accessible Toilet(s) (Transfer Both Sides). Skip to the next section.

Accessible Toilet(s) (Transfer Both Sides)

• There is an/are accessible toilet(s) available.

Collapse all Expand all

• Location and Access View
  • This accessible toilet is located down the corridor from the entrance and to the right.
  • This accessible toilet is approximately 25m from the unit entrance.
  • There is step-free access into the accessible toilet.
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • The width of the accessible toilet opening is 84cm (2ft 9in).
• Toilet Features View
  • The dimensions of the accessible toilet are 260cm x 205cm (8ft 6in x 6ft 9in).
  • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
  • The height of the light switch/pull cord is 132cm from floor level.
  • The lighting levels are good.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on both sides.
  • The lateral transfer space on the left is 104cm.
  • The lateral transfer space on the right is 115cm.
  • There is a flush, however it is not on the transfer side (on top of the cistern).
  • There is not a spatula type lever flush.
  • There is a push button flush.
  • There are dropdown rails on both sides of the toilet.
  • The contrast between the dropdown rail(s) and wall is fair.
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • The contrast between the walls and floor is good.
  • There is an emergency alarm.
  • The emergency alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • There is not a red flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are sanitary, general waste (with lid) and pedal bin disposal units.
  • There is a/are coat hook(s).
  • There are coat hooks in the toilet at 121cm and 165cm from the floor.
• Additional Fixtures View
  • There is a mirror.
  • The mirror is placed at a lower level or at an angle for ease of use.
  • There is a shelf within the accessible toilet.
  • The shelf does not have the minimum dimensions of 12.5cm x 40cm.
  • The shelf is at a height of 80cm.
  • The shelf is not located where it is reachable.
  • The toilet does not have a backrest or a cistern.
  • There is a lid attached to the toilet seat.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • The toilet seat colour contrast is poor.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 87cm (2ft 10in).
  • The contrast between the toilet roll holder and the wall is good.
  • There is a wash basin.
  • The wash basin and tap(s) cannot be reached from seated on the toilet.
  • The wash basin is placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 79cm (2ft 7in).
  • There are vertical wall-mounted grab rails on both sides of the wash basin.
  • The contrast between the wash basin wall-mounted grab rail(s) and wall is good.
  • The wash basin tap type is lever mixer.
  • There is a wall fixed soap dispenser.
  • The soap dispenser cannot be reached from seated on the toilet.
  • The height of the soap dispenser is 114cm.
  • There is a towel dispenser.
  • The towel dispenser cannot be reached from seated on the toilet.
  • The towel dispenser is placed higher than 100cm (3ft 3in).
  • The height of the towel dispenser is 114cm (3ft 9in).
  • The contrast between the towel dispenser and the wall is fair.
  • There is not a hand dryer.
• Comments View
  • At the time of survey this toilet was awaiting repair. It can be used however it has no door.
  • There is a screen in place for privacy.
  • There is also an accessible toilet located to the right hand side of the Unit entrance.

You are on Location of Toilet/Changing Facilities. Skip to the next section.

Location of Toilet/Changing Facilities

• Accessible toilet facilities are located on the ground floor opposite the Treatment Centre reception desk, and to the left as you enter the C Block entrance.
• Female and male standard toilet facilities are located on the ground floor opposite the Treatment Centre reception desk, and to the left as you enter the C Block entrance.
• Parent and baby changing facilities are located inside the accessible toilet located on the ground floor, opposite the Treatment Centre reception desk.

You are on Related Access Guides. Skip to the next section.

Related Access Guides

• To view other Detailed Access Guides that are related to this one please use the links below.
• Kidderminster Hospital and Treatment Centre link (new tab) - click here.