You are on Getting To The Hospital. Skip to the next section.

Getting To The Hospital

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• By Road View
  • From the M5 J3, leave the motorway and join the A456 west bound towards Kidderminster.
    At the roundabout junction with the Ringway (the sixth after joining the A456), turn right staying with the A456 and continue towards Bewdley.
    Continue straight over at the next two roundabouts and onto Bewdley Road.
    The hospital is located just before the crossroads with the A4535.
  • The parking is open air with tarmac surfaces.
    It is pay and display with machines situated within the car park.
    There are several drop-off spaces available for 20 minute drop-offs outside the main entrances.
    There are designated Blue Badge spaces outside the main treatment centre entrance within the visitor parking area.
    Standard parking charges apply.
• By Bus View
  • There are several services including the 2, 42, 125, 291 and 292 with the majority of the stops located to the front of the hospital on Bewdley Road.
  • There is not an onsite bus stop.
• By Train View
  • Kidderminster Railway Station is located 1 mile from Kidderminster Hospital and Treatment Centre.
    There are regular buses running to the hospital.
• Useful Links View
  • Bus timetables from Worcestershire Council.
  • To view the web page described above click here (opens in new tab).
  • Bus timetables from Travel Line Midlands.
  • To view the web page described above click here (opens in new tab).
  • National Rail timetables and information.
  • To view the web page described above click here (opens in new tab).

You are on Getting Help and Assistance (Kidderminster Hospital and Treatment Centre). Skip to the next section.

Getting Help and Assistance (Kidderminster Hospital and Treatment Centre)

• There is not a Patient Advice and Liaison Service (PALS) at the hospital.
• There are not volunteers available for help and assistance at the hospital.
• Documents are available in an alternative format and can be provided to include: Braille on request, large print on request, different languages on request and audio on request.
• There is not an assistance dog toilet or toileting area on the hospital site.
• Water bowls for assistance dogs are not available.
• BSL interpreters can be provided on request.
• Language interpreters can be provided on request.
• A mobility scooter charging point is not available at the hospital.
• Mobility aids are available to help patients move around and include; wheelchairs.
• To obtain mobility aids please contact a member of staff.
• BSL interpreters and language interpreters can be arranged via a booking service.
  Please contact the trust for more information.

You are on Hospital Parking (Car Park 2 - Treatment Centre Parking). Skip to the next section.

Hospital Parking (Car Park 2 - Treatment Centre Parking)

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• Parking View
  • The hospital does have a dedicated car park.
  • The car park is located to the right of the hospital, opposite the Treatment Centre entrance.
  • The car park type is open air/surface.
  • The car park does not have a height restriction barrier.
  • The car park does not have a barrier control system.
  • The car park surface is tarmac.
  • There is a/are Blue Badge parking bay(s) available.
  • The Blue Badge bay(s) is/are clearly marked.
  • There is/are 6 designated Blue Badge parking bay(s) within the hospital car park.
  • The dimensions of the designated Blue Badge parking bay(s) surveyed are 240cm x 500cm.
  • There is not a 120cm hatched zone around the Blue Badge parking bay(s).
  • Parking spaces for Blue Badge holders do not need to be booked in advance.
• Drop-off Point View
  • There is a designated drop-off point.
  • The drop-off point is located in front of the Treatment Centre entrance.
  • There is a dropped kerb from the drop-off point.
  • The dropped kerb does not have tactile paving.
• Paying View
  • There are not parking charges for the hospital car park.
• Access to the Hospital View
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is/are dropped kerbs.
  • The hospital entrance is clearly visible from the car park.
  • The nearest designated Blue Badge parking bay is approximately 30m (32yd 2ft) from the Treatment Centre entrance.
• Comments View
  • The car park is currently free to all users.

You are on Getting To (Ward 1). Skip to the next section.

Getting To (Ward 1)

• Ward 1 is/are located on level 2 of the Treatment Centre.
• Access to Ward 1 is via the Treatment Centre entrance.
• Enter via the Treatment Centre entrance, turn left at the reception desk and follow the one-way markings past the stairs.
  Turn right towards lifts 1 and 2 and take lift 1 to level 2.
  Upon exiting, turn left and then left again and Ward 1 is located on the right.
• There is step free access, via lift, to Ward 1.
• Ward 1 is approximately 13m from the lifts 1 and 2.
• There are resting areas along the route.
• Wayfinding signage is provided.
• Dementia friendly signage is not provided.
• There is some flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.
• There is some flooring in corridors which includes patterns or colours which could be confusing or look like steps or holes to some people.

You are on Outside Access (Treatment Centre Entrance). Skip to the next section.

Outside Access (Treatment Centre Entrance)

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• Entrance Details View
  • This information is for the entrance located to the right of the building, opposite the car park.
  • The entrance area/door is clearly signed.
  • There is step free access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • There are bollards outside this entrance.
  • The minimum width between the bollards/wall is 156cm.
  • The bollard(s) does/do not have a good colour contrast to prevent them being hazardous to visually impaired people.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
  • There is not a bell/buzzer.
  • There is not an intercom.
  • There is a hand sanitiser.
  • The height of the hand sanitiser is 103cm (3ft 5in).
  • There is not a door release button when exiting.
  • Standard manual wheelchairs are available for people to borrow at this entrance.
  • The main door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 172cm.
  • There is a second set of doors.
  • The door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 162cm.

You are on Reception (Treatment Centre Reception). Skip to the next section.

Reception (Treatment Centre Reception)

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• Reception View
  • The reception point is located directly ahead as you enter through the Treatment Centre entrance.
  • The reception point is approximately 10m (10yd 2ft) from the Treatment Centre entrance.
  • The reception area/desk is clearly visible from the entrance.
  • There is step free access to the reception point.
  • There is a clear unobstructed route to the reception point.
  • There are windows, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
  • The reception counter is not placed in front of a background which is patterned.
  • The lighting levels at the reception point are moderate to good.
  • The height of the reception counter is medium height (77cm - 109cm) .
  • There is not sufficient space to write or sign documents on the counter.
  • There is not a low section of the counter (76cm or below) available.
  • The counter is staffed.
  • There is a hearing assistance system.
  • The type of system is a portable loop.
  • The hearing assistance system is signed.
  • Staff are trained to use the hearing assistance system.
  • The hearing assistance system was tested by an AccessAble surveyor.
  • The hearing assistance system was tested on 28/04/2021.
  • The hearing assistance system was working at the time of testing.
  • Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are provided in the reception area.
• Reception Waiting Area View
  • There is a waiting area close to the reception point.
  • Access to the waiting area is unobstructed.
  • The type of flooring is tiles and stone.
  • There is sufficient space for a wheelchair user to use the waiting area.
  • There is a mixture of seating with and without armrests.
  • No tables are permanently fixed.
  • The waiting room / area does not have background music playing.
  • There is not a red flashing fire alarm beacon within the waiting room / area.
  • There is not a television.
  • Vending machines are not available.
  • A water dispenser is not available.
  • There is not a play area or toys/books for a child to play with.
  • There is space for an assistance dog to rest within the seating area.
  • Lighting levels are good.

You are on Other Floors (Treatment Centre). Skip to the next section.

Other Floors (Treatment Centre)

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• Stairs View
  • Signs indicating the location of the stairs are not clearly visible from the entrance.
  • The floors which are accessible by stairs are G, 1, 2.
  • There are 15+ steps between floors.
  • The height of the step(s) is/are between the recommended 15cm and 18cm.
  • The depth of the step(s) is/are not between the recommended 30cm and 45cm.
  • The steps are not clearly marked.
  • The steps do have handrails.
  • The steps have a handrail on both sides.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.
  • There is a landing.
  • Clear signs indicating the facilities on each floor of the building are provided on landings.
  • The lighting levels are moderate to good.

You are on Lift (Lift 1). Skip to the next section.

Lift (Lift 1)

• There is a lift for public use.
• The lift is located in the main Treatment Centre lobby.
• The lift is approximately 44m (48yd 4in) from the Treatment Centre entrance.
• The lift is a standard lift.
• Staff do not need to be notified for use of the lift.
• The floors which are accessible by this lift are G, 1 ,2.
• Clear signs indicating the facilities on each floor are provided on lift lobby landings.
• There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
• Lift doors do contrast visually with lift lobby walls.
• The external controls for the lift are within 90cm - 110cm from the floor.
• The colour contrast between the external lift controls and the control plate is good.
• The colour contrast between the external lift control plate and the wall is poor.
• The clear door width is 130cm.
• The dimensions of the lift are 143cm x 236cm.
• There are separate entry and exit doors in the lift.
• There is a mirror to aid reversing out of the lift.
• There is a list of floor services available within the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The internal controls for the lift are within 90cm - 120cm from the floor.
• There is not a hearing assistance system.
• The lift does not have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is moderate to good.

You are on Lift (Lift 2). Skip to the next section.

Lift (Lift 2)

• There is a lift for public use.
• The lift is located in the main Treatment Centre lobby.
• Signs indicating the location of this lift are not clearly visible from the entrance.
• The lift is approximately 41m (44yd 2ft) from the Treatment Centre entrance.
• The lift is a standard lift.
• Staff do not need to be notified for use of the lift.
• The floors which are accessible by this lift are G, 1 ,2.
• Clear signs indicating the facilities on each floor are provided on lift lobby landings.
• There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
• Lift doors do contrast visually with lift lobby walls.
• The external controls for the lift are within 90cm - 110cm from the floor.
• The colour contrast between the external lift controls and the control plate is good.
• The colour contrast between the external lift control plate and the wall is poor.
• The clear door width is 130cm.
• The dimensions of the lift are 148cm x 150cm.
• There are not separate entry and exit doors in the lift.
• There is not a mirror to aid reversing out of the lift.
• There is a list of floor services available within the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The internal controls for the lift are within 90cm - 120cm from the floor.
• There is not a hearing assistance system.
• The lift does not have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is moderate to good.

You are on Ward (Ward 1). Skip to the next section.

Ward (Ward 1)

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• Ward Information View
  • This is a/an day surgery ward.
  • This is a shared ward.
  • There is/are 1 bay(s) available.
  • There is/are 16 side room(s) available.
  • There is/are 20 bed(s) on this ward in total.
• Ward Access View
  • There is a/are door(s) leading into the ward.
  • The door(s) open(s) towards you (pull).
  • The door(s) is/are double width.
  • The door(s) may be difficult to open.
  • The width of the door opening is 174cm (5ft 9in).
  • There is a bell/buzzer.
  • The height of the bell/buzzer is 137cm (4ft 6in).
  • There is an intercom.
  • The height of the intercom is 137cm (4ft 6in).
  • There is a hand sanitiser.
  • The height of the hand sanitiser is 117cm (3ft 10in).
  • There is a door release button when exiting.
  • The height of the door release button is 104cm (3ft 5in).
  • There is level access throughout the ward.
  • There is clear signage on the ward.
  • The type of flooring is wood.
  • There is flooring on the ward which is shiny and could cause issues with glare or look slippery to some people.
  • The lighting levels are good.
• Reception/Nurses' Station View
  • There is not a hearing assistance system available at the desk.
• Relatives' Room View
  • There is not a relatives' room for the ward.
• Example Side Room View
  • There are multiple side rooms available with accessible ensuites.
  • The side room surveyed does have an accessible ensuite.
  • The width of the door opening into the side room is over 75cm.
  • The side room surveyed does not have a ceiling track hoist.
  • There is room for a wheelchair user to manoeuvre around the bed.
  • Bedside storage is not available.
  • The colour contrast between the walls and the floor in the side room is good.
  • The lighting levels in the side room are good.
  • The width of the door opening into the ensuite is over 75cm.
  • There is a clear unobstructed turning space within the ensuite.
  • The fixtures/facilities available in the ensuite include; a shower, a toilet and a wash basin.
  • The colour contrast between the walls and the floor in the ensuite is good.
  • The lighting levels in the ensuite are good.
• Ward Features and Patient Facilities View
  • A hearing assistance system is not available on the ward.
  • The ward does not play background music.
  • There is a chair with armrests on both sides.
  • A mobile hoist is available on the ward.
  • There are washroom facilities for patients on the ward.
  • There are toilet facilities for patients on the ward.
• Visitor Facilities View
  • There are no accessible toilet facilities on the ward for visitors.
  • Accessible toilet facilities for visitors are located on the ground floor, in the Treatment Centre lobby.
  • There are no standard toilet facilities on the ward for visitors.
  • Standard toilet facilities for visitors are located on the ground floor, in the Treatment Centre lobby.
• Visiting Times View
  • There are no set visiting times, please contact the ward in advance.

You are on Washroom (Ensuite Room 13). Skip to the next section.

Washroom (Ensuite Room 13)

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• Washroom Details View
  • The washroom surveyed has a wheel in shower, a toilet and a wash basin.
  • There is/are 16 washroom(s) of this type in the ward.
  • The washroom surveyed is located in Room 13.
  • There is step free access to the washroom surveyed once inside the ward.
  • This washroom is shared.
  • There is pictorial, written or text and dementia friendly signage on or near the washroom door.
  • The washroom door(s) open(s) outwards.
  • The door(s) is/are locked by a twist lock.
  • The door is easy to open.
  • The width of the door opening is 86cm (2ft 10in).
  • The dimensions of the washroom are 128cm x 199cm (4ft 2in x 6ft 6in).
  • The washroom does not have an unobstructed minimum turning space of 150cm x 150cm.
  • There is an emergency pull cord alarm.
  • The emergency pull cord alarm is tied up and out of reach (higher than 10cm (4") from floor).
  • There is not a red flashing fire alarm beacon within the washroom.
  • There is not a coat hook in the washroom.
  • There is a mirror.
  • There is not a tall mirror, with suitable specifications, for ease of use.
  • There is a wash basin.
  • The wash basin cannot be reached from seated on the toilet.
  • The height of the wash basin is 79cm.
  • As you face the wash basin the wall-mounted grab rails are on the left.
  • The tap type is lever. It is a mixer tap.
  • There is a soap dispenser.
  • The soap dispenser cannot be reached from seated on the toilet.
  • The height of the soap dispenser is 123cm.
  • There is a towel dispenser.
  • The towel dispenser cannot be reached from seated on the toilet.
  • The height of the towel dispenser is 122cm.
  • There is not a hand dryer.
  • Disposal facilities are available.
  • The washroom has a non-slip floor.
• Toilet Details View
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 164cm.
  • There is a flush, however it is not on the transfer side.
  • There is a dropdown rail on the transfer side.
  • As you face the toilet the wall-mounted grab rails are on both sides.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The height of the toilet roll holder is 103cm.
  • There is not a colostomy changing shelf for standing users next to the toilet.
• Shower Details View
  • There is a wheel in shower.
  • The shower does have an unobstructed minimum turning space of 150cm x 150cm.
  • The shower head is height adjustable.
  • The shower control type is lever.
  • There is a flip-down/tip-up seat for the shower.
  • The height of the flip-down/tip-up or fixed seat is 43cm (1ft 5in).
  • There are wall-mounted grab rails available for the shower.
• Bath Details View
  • There is not a bath.
• Colour Contrast and Lighting View
  • The colour contrast between the external washroom door and wall is good.
  • The colour contrast between the internal washroom door and wall is good.
  • The colour contrast between the dropdown rail(s) and wall is good.
  • The colour contrast between the wall-mounted grab rails to the left of the toilet and wall is good.
  • The colour contrast between the wall-mounted grab rails to the right of the toilet and wall is good.
  • The toilet seat colour contrast is poor.
  • The colour contrast between the shower wall-mounted grab rails and wall is good.
  • The colour contrast between the washroom floor and walls is good.
  • Lighting levels are good.

You are on Location of Toilet/Changing Facilities. Skip to the next section.

Location of Toilet/Changing Facilities

• Accessible toilet facilities are located on the ground floor opposite the Treatment Centre reception desk, and to the left as you enter the C Block entrance.
• Female and male standard toilet facilities are located on the ground floor opposite the Treatment Centre reception desk, and to the left as you enter the C Block entrance.
• Parent and baby changing facilities are located inside the accessible toilet located on the ground floor, opposite the Treatment Centre reception desk.

You are on Related Access Guides. Skip to the next section.

Related Access Guides

• Kidderminster Hospital and Treatment Centre link (new tab) - click here.