- The information in this section was taken in December 2020.
- Visiting is suspended with immediate effect and until further notice.
The only exceptional circumstances where one visitor – an immediate family member or carer –will be permitted to visit are listed below:
• The patient you wish to visit is receiving end-of-life care.
• You are the birthing partner accompanying a woman in labour.
• You are a parent or appropriate adult visiting your child.
We ask that you should only visit patients on the hospital sites in these exceptional circumstances if you are not self-isolating and are currently well.
Please contact the ward or department in advance to discuss appropriate arrangements.
- The Trust understands that this will be upsetting and are very sorry for any distress that this may cause. However, your health, safety and wellbeing, and that of patients, communities, individuals, and teams across the organisation remain our absolute priority. Please find other ways of keeping in touch with your loved ones in hospital, like phone and video calls.
- Everyone should follow the expert national guidance on social distancing and self-isolation, staying at home wherever possible, to help limit the spread of coronavirus, protect the most vulnerable people in our communities and our NHS.
- Due to ongoing building work in response to the pandemic there may be limited parking. Those attending appointments please allow time to find suitable parking.
- A member of staff is located at all main entrances to ensure people wear face coverings, hand sanitise and have their temperature checked before entering the premises.
- You will be asked to clean your hands with hand sanitiser as soon as you arrive. There are hand sanitising stations throughout the hospitals / sites.
- Signage has been introduced advising to 'keep left' in corridors.
- You will find in seating areas there is signage on which chairs to use, this is to help keep people socially distanced.
- Signs have been put up on walls and doors to remind people to maintain social distancing.
- There are protective clear screens located at desks/counters.
- Whilst WWL expects everyone to wear a face covering if they can, they do recognise that some patients may find this difficult due to health or disability. In these instances patients must be reassured and other measures considered on a case by case basis (in line with Trust Infection Control protocol), i.e. clear face shields.
- All staff will wear face masks throughout the hospitals.
- Related link Main Hospital Entrance 2.
- Coronary Care Unit is located on Level 0.
- The venue is situated outside the centre of the town.
- This venue is situated in Wigan.
- There is a bus stop within 150m (164yds) of the venue.
- The nearest mainline station is Wigan Wallgate.
- The venue does have its own car park.
- Parking is not free for all users.
- Parking is not free for Blue Badge holders.
- The car park is at the front of the venue.
- The car park type is open air/surface.
- Parking spaces for Blue Badge holders do not need to be booked in advance.
- There are 10+ designated parking bay(s) within the car park.
- The dimensions of the designated parking bay(s) are 360cm x 490cm (11ft 10in x 16ft 1in).
- The nearest designated bay is 10m (32ft 10in) from the main hospital entrance 2.
- The furthest designated bay is 35m (38yd) from the main hospital entrance 2.
- The route from the car park to the entrance is accessible to a wheelchair user with assistance.
- The car park surface is tarmac.
- There is a dropped kerb / non stepped access from the car park to the venue.
- The dropped kerb does have tactile paving.
- The patron does not have to cross a road.
- The car park does not have a height restriction barrier.
On Street Parking and Drop-off Details.
- There is not a designated drop off point.
- The Pay and Display Machines will accept 5p, 10p, 20p, 50p, £1 and £2 coins.
- For more information about car parking costs please visit the Trust’s website:
Outside Access (Main Hospital Entrance 2)
- This information is for the entrance located at the front of the hospital off Wigan Lane.
- There is not level access into the venue.
- The intercom is not in a suitable position to allow wheelchair users to gain access.
- The main doors open automatically.
- The doors are single width.
- The door opening is 114cm (3ft 9in) wide.
- The main hospital entrance 2 is located on floor level 1.
Level Change (Main Hospital Entrance 2)
- There is a ramp or slope to access this service.
- The ramp or slope is located in front of the entrance.
- The ramp or slope is easy.
- The ramp or slope is permanent.
- There is not a level landing at the top of the ramp.
Level Change (Main Hospital Corridor)
- There are various easy to moderate ramps located throughout the hospital corridors.
- The floors which are accessible by stairs are 0-1-2-3-4.
- There are 15+ steps between floors.
- The steps are clearly marked.
- The steps are deep.
- The steps do have handrails.
- The steps have a handrail on both sides.
- There is a landing.
- The lighting level is medium.
- There is a lift for public use.
- The lift is located along the main corridor.
- The lift is 110m (120yd) from main hospital entrance 2.
- The lift is a standard lift.
- The floors which are accessible by this lift are 0-1-2-3-4.
- Staff do not need to be notified for use of the lift.
- The clear door width is 115cm (3ft 9in).
- The dimensions of the lift are 150cm x 270cm (4ft 11in x 8ft 10in).
- There are not separate entry and exit doors in the lift.
- There is not a mirror to aid reversing out of the lift.
- The lift does have a visual floor indicator.
- The lift does have an audible announcer.
- The controls for the lift are not within reach for a wheelchair user.
- The controls are 120-140 cm in height.
- The lift controls do not have Braille markings.
- The lift controls do have tactile markings.
- The lighting level in the lift is bright.
- There is a moderate ramp in the corridor leading to the lift.
Outside Access (Unit Entrance)
- This information is for the entrance located on level 0.
- There is level access into the venue.
- The main doors open towards you (pull).
- The doors are double width.
- The doors are permanently held open.
- The door opening is 155cm (5ft 1in) wide.
- There is level access to the service.
- This venue does not play background music.
- Motorised scooters are allowed in public parts of the venue.
- The type of flooring in walkways and corridors is non slip.
- Lighting levels are bright.
- There is level access to the ward.
- There are 3 bays available.
- The type of flooring is vinyl.
- There is room for a wheelchair user to manoeuvre between beds.
- All beds are adjustable.
- All beds have bedside storage.
- Lighting levels are adjustable.
- Monday 13:00 - 14:00.
- Tuesday 13:00 - 14:00.
- Wednesday 13:00 - 14:00.
- Thursday 18:00 - 20:00.
- Friday 18:00 - 20:00.
- Saturday 13:00 - 14:00.
- Sunday 13:00 - 14:00.
- Accessible toilet facilities are available.
Location and Access
- The toilet is not for the sole use of disabled people.
- There is pictorial signage on or near the toilet door.
- This accessible toilet is located in each bay.
- There is level access to this accessible toilet.
Features and Dimensions
- This is a unisex toilet.
- A key is not required for the accessible toilet.
- The door opens inwards and outwards.
- The door is locked by a twist lock.
- The door is light.
- The width of the accessible toilet door is 80cm (2ft 7in).
- The dimensions of the accessible toilet are 180cm x 200cm (5ft 11in x 6ft 7in).
- The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the right.
- There is a dropdown rail on the transfer side.
- There is a flush on the transfer side.
- The tap type is lever.
- There is a mixer tap.
- The emergency pull cord alarm is fully functional.
- Disposal facilities are available in the cubicle.
- There is not a/are not coat hook(s).
Position of Fixtures
- Wall mounted grab rails are available for the toilet.
- As you face the toilet the wall-mounted grab rails are on both sides.
- There is not a shelf within the accessible toilet.
- The height of the toilet seat above floor level is 46cm (1ft 6in).
- There is not a hand dryer.
- There is a towel dispenser.
- The towel dispenser can be reached from seated on the toilet.
- The towel dispenser is not placed higher than 100cm (3ft 3in).
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- There is a wash basin.
- The wash basin can be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm (2ft 5in).
Colour Contrast and Lighting
- The contrast between the internal door and wall is good.
- The contrast between the external door and wall is good.
- The contrast between the dropdown rail(s) and wall is good.
- The contrast between the wall-mounted grab rail(s) and wall is good.
- The contrast between the walls and floor is good.
- The lighting levels are bright.
Availability and Location of Standard Toilets
- Standard toilets are available.
Access to Standard Female and Male Toilet(s)
- The female and male toilets are located in the main corridor.
- The female and male toilets are 4m (13ft 1in) from the unit entrance.
- Inside the venue, there is level access to the female and male toilet.
- Lighting levels are bright.
- Volunteers are available for help and assistance. Volunteers are located on the desks just inside main hospital entrance 1, main hospital entrance 2 and just inside the Christopher Home Building entrance.
- Disability Awareness Training
- All Trust staff undertake disability awareness training as part of their Equality and Diversity training.
- Assistance Dogs
- Assistance dogs are welcome in the hospital and the Outpatient areas.
- However, assistance dogs are not allowed into direct multi-patient clinical areas, such as wards, due to Infection Control and also other reasons.
- Staff are usually asked to accommodate a side room or visiting area for patients that require an assistance dog or people visiting with an assistance dog.
- Patient Information
- Patient information and correspondence can be requested in large print, Braille, audio and in other languages.
- To request these documents please contact the ward / department.Mobility Aids
- Mobility aids available within the hospital include bariatric beds and wheelchairs, manual hoists, hoist slings, tri wheel walkers, walking sticks, walking frames, crutches and commodes which are all available on request.
- There is no charge for mobility aids.
- Volunteers are available for help and assistance.
- Volunteers are located at the desks just inside main hospital entrance 1, main hospital entrance 2 and just inside the Christopher Home Building entrance.
- Language Interpreters
- British Sign Language interpreters can be provided on request.
- An interpreter service is provided for patients whose first language is not English.
- Hearing Assistance
- Portable hearing loops are available on request.
- Switchboard staff are Typetalk aware.
- Children are welcome within the hospital, however, visiting with children under the age of 12 is discouraged, unless the patient is a parent, brother or sister.
- Wheelchair Assistance
- Wheelchair assistance is available on request. Wheelchair assistance can be arranged at the Volunteers Desk on arrival at the hospital. Alternatively you can contact the ward / department you are attending, prior to your visit.
- Motorised Scooters
- Motorised scooters are allowed within the hospital.