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Podiatry

York Hospital, Wigginton Road, York, YO31 8HE

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Access Guide

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Getting To The Hospital (York Hospital)

Getting Help and Assistance (York Hospital)

  • There is a Patient Advice and Liaison Service (PALS) at the hospital.
  • The Patient Advice and Liaison Service (PALS) is located on the ground floor of the hospital building.
  • The telephone number for the Patient Advice and Liaison Service (PALS) is 01904 726 262.
  • The email address for the Patient Advice and Liaison Service (PALS) is [email protected].
  • There are volunteers available for help and assistance at the hospital.
  • Volunteers can be found at the main entrance.
  • Documents are available in an alternative format and can be provided to include: Braille on request, large print on request, Makaton on request, different languages on request, voice recognition CD on request and audio on request.
  • There is not an assistance dog toilet or toileting area on the hospital site.
  • Water bowls for assistance dogs are available on request.
  • Language interpreters can be provided on request.
  • A mobility scooter charging point is not available at the hospital.
  • Mobility aids are available to help patients move around and include; wheelchairs.
  • To obtain mobility aids please contact a member of staff.
  • There is a Changing Places facility at this hospital which is located on the ground floor, to the left of the main reception.
  • To view the Changing Places Accessibility Guide please click here.
  • BSL interpreters can be provided via videolinks on local tablets.

Hospital Parking (Main Entrance Accessible Parking)

  • Parking View
    • The hospital does have a dedicated car park.
    • The car parking facilities are for Blue Badge holders and staff only.
    • The car park is located in front of the main accessible entrance.
    • The car park type is open air/surface.
    • The car park does not have a height restriction barrier.
    • The car park does not have a barrier control system.
    • The car park surface is tarmac.
    • There is a/are Blue Badge parking bay(s) available.
    • The Blue Badge bay(s) is/are clearly marked.
    • There is/are 10+ designated Blue Badge parking bay(s) within the hospital car park.
    • The dimensions of the designated Blue Badge parking bay(s) surveyed are 230cm x 470cm (7ft 7in x 15ft 5in).
    • There is a 120cm hatched zone around the Blue Badge parking bay(s).
    • Parking spaces for Blue Badge holders do not need to be booked in advance.
  • Drop-off Point View
    • There is a designated drop-off point.
    • The drop-off point is located in front of the main hospital entrance.
    • There is a dropped kerb from the drop-off point.
    • The dropped kerb does have tactile paving.
  • Paying View
    • There are not parking charges for the hospital car park.
    • Payment signs are provided.
    • Payment signs are clearly presented.
    • Payment signs are located throughout the car park.
    • Payment signs do make it clear if parking charges apply to Blue Badge holders.
    • Parking is free for Blue Badge holders.
  • Access to the Hospital View
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is/are dropped kerbs.
    • The hospital entrance is clearly visible from the car park.
    • The nearest designated Blue Badge parking bay is approximately 25m (27yd 1ft) from the main accessible entrance.

Hospital Parking (Multi-Storey Car Park)

  • Parking View
    • The hospital does have a dedicated car park.
    • The car park is located opposite the main entrances of the hospital.
    • The car park type is multi storey.
    • The car park does have a height restriction barrier.
    • The maximum height is 210cm (6ft 11in).
    • The car park does have a barrier control system.
    • There is a touchscreen at the barrier.
    • The barrier controls/touchscreen can be reached from the car.
    • The car park surface is tarmac.
    • There is not a/are not Blue Badge parking bay(s) available.
  • Drop-off Point View
    • There is not a designated drop-off point.
  • Paying View
    • There are parking charges for the hospital car park.
    • Payment signs are provided.
    • Payment signs are clearly presented.
    • Payment signs are located at the entrance to the car park, at the payment machines in the car park and throughout the car park.
    • Payment signs do make it clear if parking charges apply to Blue Badge holders.
    • Parking is free for Blue Badge holders.
    • Payment machines are located on the ground floor of the car park.
    • There is not a payment machine at a convenient height for wheelchair users.
    • To see the hospital parking charges please click here (opens new tab).
  • Access to the Hospital View
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is/are dropped kerbs.
    • The hospital entrance is clearly visible from the car park.

Getting To (Podiatry)

  • Podiatry is/are located on the first floor.
  • Access to Podiatry is via the main accessible entrance.
  • Enter via the main accessible entrance at the front of the hospital.
    Proceed towards the reception desk.
    Head around to the right of reception to Junction 3.
    At Junction 3 cross the main hospital corridor and take the right set of double doors to enter the lift lobby.
    Take the lift to the first floor, and on exiting, turn right where the Podiatry Department is located.
  • There is step free access, via lift, to Podiatry.
  • Podiatry is approximately 5m from the first floor lift.
  • There is a/are manual, double door(s) which may be difficult to open between the lift and the department/service.
  • There are resting areas along the route.
  • Wayfinding signage is provided.
  • Dementia friendly signage is not provided.
  • There is some flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.
  • Comments View
    • Podiatry shares a reception and waiting room with the Diabetes and Endocrinology Department.

Outside Access (Main Hospital Entrance - Revolving)

  • Entrance Details View
    • This information is for the entrance located at the front of the hospital.
    • The entrance area/door is clearly signed.
    • There is ramped/sloped access at this entrance.
    • There is a canopy or recess which provides weather protection at this entrance.
    • The entrance door(s) does/do contrast visually with its immediate surroundings.
    • There is not a bell/buzzer.
    • There is not an intercom.
    • There is a hand sanitiser.
    • The height of the hand sanitiser is 128cm (4ft 2in).
    • There is not a door release button when exiting.
    • The main door(s) open(s) automatically (by revolving).
    • The door(s) is/are single width.
    • The width of the door opening is 140cm.
    • There is a small lip on the threshold of the entrance, with a height of 1.5cm or below.
    • There is a second set of doors.
    • The door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The door(s) is/are permanently held open.
    • The width of the door opening is 187cm.
  • Ramp/Slope Details View
    • The ramp/slope is located directly in front of the entrance.
    • The ramp/slope gradient is slight.
  • Comments View
    • There is a mask dispenser next to the hand sanitiser at a height of 112cm.
    • There is a slow down button to the right of the revolving door at a height of 85cm.
    • There is an emergency stop button to the right of the revolving door at a height of 121cm.

Outside Access (Main Hospital Accessible Entrance)

  • Entrance Details View
    • This information is for the entrance located at the front of the hospital.
    • The entrance area/door is clearly signed.
    • There is ramped/sloped access at this entrance.
    • There is a canopy or recess which provides weather protection at this entrance.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • There is not a bell/buzzer.
    • There is not an intercom.
    • There is a hand sanitiser.
    • The height of the hand sanitiser is 128cm (4ft 2in).
    • There is not a door release button when exiting.
    • The main door(s) open(s) automatically (towards you).
    • The automatic door(s) is/are push pad activated.
    • The door(s) is/are single width.
    • The width of the door opening is 110cm.
    • There is a small lip on the threshold of the entrance, with a height of 1.5cm or below.
    • There is a second set of doors.
    • The door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 187cm.
  • Ramp/Slope Details View
    • The ramp/slope is located directly in front of the entrance.
    • The ramp/slope gradient is slight.
  • Comments View
    • There is a mask dispenser next to the hand sanitiser at a height of 112cm.
    • The entrance push button is at a height of 85cm.

Outside Access (Main Hospital Entrance - Exit Only Revolving)

  • Entrance Details View
    • This information is for the entrance located at the front of the hospital.
    • The entrance area/door is clearly signed.
    • There is ramped/sloped access at this entrance.
    • There is a canopy or recess which provides weather protection at this entrance.
    • The entrance door(s) does/do contrast visually with its immediate surroundings.
    • There is not a bell/buzzer.
    • There is not an intercom.
    • There is a hand sanitiser.
    • The height of the hand sanitiser is 120cm (3ft 11in).
    • There is not a door release button when exiting.
    • The main door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The door(s) is/are permanently held open.
    • The width of the door opening is 174cm.
    • There is a second set of doors.
    • The door(s) open(s) automatically (by revolving).
    • The door(s) is/are single width.
    • The width of the door opening is 142cm.
    • There is a small lip on the threshold of the entrance, with a height of 1.5cm or below.
  • Ramp/Slope Details View
    • The ramp/slope is located ahead as you exit the revolving door.
    • The ramp/slope gradient is slight.
  • Comments View
    • There is a slow down button at a height of 85cm.
    • There is an emergency stop button at a height of 121cm.

Outside Access (Main Entrance Accessible Exit)

  • Entrance Details View
    • This information is for the entrance located at the front of the hospital.
    • The entrance area/door is clearly signed.
    • There is ramped/sloped access at this entrance.
    • There is a canopy or recess which provides weather protection at this entrance.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • There is not a bell/buzzer.
    • There is not an intercom.
    • There is a hand sanitiser.
    • The height of the hand sanitiser is 120cm (3ft 11in).
    • There is a door release button when exiting.
    • The height of the door release button is 95cm (3ft 1in).
    • The main door(s) open(s) automatically.
    • The automatic door(s) is/are push pad activated.
    • The door(s) is/are double width.
    • The door(s) is/are permanently held open.
    • The width of the door opening is 174cm.
    • There is a second set of doors.
    • The door(s) open(s) automatically (away from you).
    • The automatic door(s) is/are push pad activated.
    • The door(s) is/are single width.
    • The width of the door opening is 110cm.
    • There is a small lip on the threshold of the entrance, with a height of 1.5cm or below.
  • Ramp/Slope Details View
    • The ramp/slope is located ahead as you exit the second door.
    • The ramp/slope gradient is slight.

Other Floors (Junction 3)

  • Stairs View
    • Signs indicating the location of the stairs are clearly visible from the entrance.
    • There are manual, single doors which are easy to open to enter and exit the stairwell on all floors.
    • The floors which are accessible by stairs are G, 1, 2, 3.
    • There are 15+ steps between floors.
    • The height of the step(s) is/are between the recommended 15cm and 18cm.
    • The depth of the step(s) is/are between the recommended 30cm and 45cm.
    • The steps are not clearly marked.
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • Handrails are at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do extend horizontally beyond the first and last steps.
    • There is a landing.
    • Clear signs indicating the facilities on each floor of the building are provided on landings.
    • The lighting levels are moderate to good.

Lift (Junction 3 - Lift PL1)

  • There is a lift for public use.
  • The lift is located at Junction 3 of the main hospital corridor.
  • Signs indicating the location of this lift are clearly visible from the entrance.
  • The lift is approximately 40m (43yd 2ft) from the main accessible entrance.
  • The lift is a standard lift.
  • Staff do not need to be notified for use of the lift.
  • The floors which are accessible by this lift are G, 1, 2.
  • There are manual, double doors which may be difficult to open to access the lift lobby on the ground floor.
  • Clear signs indicating the facilities on each floor are provided on lift lobby landings.
  • There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
  • Lift doors do contrast visually with lift lobby walls.
  • The external controls for the lift are within 90cm - 110cm from the floor.
  • The colour contrast between the external lift controls and the control plate is good.
  • The colour contrast between the external lift control plate and the wall is good.
  • The clear door width is 130cm.
  • The dimensions of the lift are 170cm x 260cm.
  • There are not separate entry and exit doors in the lift.
  • There is a mirror to aid reversing out of the lift.
  • There is not a list of floor services available within the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The internal controls for the lift are within 90cm - 120cm from the floor.
  • There is a hearing assistance system.
  • The lift does have Braille markings.
  • The lift does have tactile markings.
  • The lighting level in the lift is moderate to good.

Opening Times (Podiatry)

  • Monday 09:00 - 17:00.
  • Tuesday 09:00 - 17:00.
  • Wednesday 09:00 - 17:00.
  • Thursday 09:00 - 17:00.
  • Friday 09:00 - 17:00.
  • Saturday Closed.
  • Sunday Closed.

Reception

  • Reception View
    • The reception point is located straight ahead on entering the department.
    • The reception point is approximately 8m (8yd 2ft) from the department entrance.
    • The reception area/desk is clearly visible from the entrance.
    • There is step free access to the reception point.
    • There is a clear unobstructed route to the reception point.
    • There are windows, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
    • The reception counter is not placed in front of a background which is patterned.
    • The lighting levels at the reception point are good.
    • The height of the reception counter is medium height (77cm - 109cm) .
    • There is not sufficient space to write or sign documents on the counter.
    • There is a low section of the counter (76cm or below) available.
    • There is not sufficient space to write or sign documents on the low section of the counter.
    • The counter is staffed.
    • There is a hearing assistance system.
    • The type of system is a fixed loop.
    • The hearing assistance system is signed.
    • Staff are trained to use the hearing assistance system.
    • The hearing assistance system was tested by an AccessAble surveyor.
    • The hearing assistance system was tested on 25/01/2022.
    • The hearing assistance system was working at the time of testing.
    • Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are provided in the reception area.
  • Reception Waiting Area View
    • There is a waiting area close to the reception point.
    • Access to the waiting area is unobstructed.
    • The type of flooring is carpet and vinyl/laminate.
    • There is sufficient space for a wheelchair user to use the waiting area.
    • There is a mixture of seating with and without armrests.
    • The waiting room / area does not have background music playing.
    • There is not a red flashing fire alarm beacon within the waiting room / area.
    • There is not a television.
    • Vending machines are not available.
    • A water dispenser is not available.
    • There is not a play area or toys/books for a child to play with.
    • There is not space for an assistance dog to rest within the seating area.
    • Lighting levels are good.

Department / Service (Podiatry)

  • Department / Service Access View
    • Podiatry is located on the first floor.
    • There is a/are door(s) leading into the department/service.
    • The door(s) open(s) towards you (pull).
    • The door(s) is/are double width.
    • The door(s) may be difficult to open.
    • The width of the door opening is 140cm .
    • There is a bell/buzzer.
    • The height of the bell/buzzer is 132cm (4ft 4in).
    • There is not an intercom.
    • There is a hand sanitiser.
    • The height of the hand sanitiser is 140cm (4ft 7in).
    • There is not a door release button when exiting.
    • There is level access throughout the department/service.
    • There is clear signage on the department/service.
    • The type of flooring is carpet and vinyl/laminate.
    • There is some flooring in the department/service which includes patterns or colours which could be confusing or look like steps or holes to some people.
    • The department/service does not play background music.
    • The lighting levels are good.
  • Department / Service Facilities View
    • This department/service has; a waiting room/area, a main reception and consultation rooms.
    • There are 2 consultation/treatment rooms in this department/service.
    • A hearing assistance system is available.
    • The type of system is a fixed loop.
    • Staff are trained to use the system.
    • The hearing assistance system was tested by an AccessAble surveyor.
    • The hearing assistance system was tested on 25/01/2022.
    • The hearing assistance system was working at the time of testing.
    • A mobile hoist is not available on the department/service.
    • There are accessible toilet facilities within the department/service.
    • There are standard toilet facilities within this department/service.

Accessible Toilet(s) (Right Transfer)

  • There is an/are accessible toilet(s) available.
  • Location and Access View
    • This accessible toilet is located in the reception area.
    • This accessible toilet is approximately 20m from the lift.
    • There is step-free access into the accessible toilet.
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • There is pictorial signage on or near the toilet door.
    • The contrast between the external door and wall is good.
    • The door opens outwards.
    • The door may be difficult to open.
    • The door is locked by a locking handle.
    • The width of the accessible toilet opening is 90cm.
    • The contrast between the internal door and wall is good.
    • The door has a horizontal grab rail.
    • The contrast between the horizontal grab rail and internal door is fair.
  • Toilet Features View
    • The dimensions of the accessible toilet are 160cm x 263cm.
    • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
    • The height of the light switch/pull cord is 95cm from floor level.
    • The lighting levels are good.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 95cm.
    • The transfer space is obstructed by a sanitary bin and a waste disposal bin.
    • There is a flush on the transfer side.
    • There is not a spatula type lever flush.
    • There is a lever flush.
    • There is a dropdown rail on the transfer side.
    • The contrast between the dropdown rail(s) and wall is good.
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
    • There is a vertical wall-mounted grab rail on the transfer side.
    • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • The contrast between the walls and floor is good.
    • There is an emergency alarm.
    • There is a push button alarm in the toilet.
    • There is not a red flashing fire alarm beacon within the toilet.
    • Disposal facilities are available in the toilet.
    • There is a/are sanitary, nappy/incontinence items bin and pedal bin disposal units.
    • There is a/are coat hook(s).
    • There are coat hooks in the toilet at 120cm and 175cm from the floor.
  • Additional Fixtures View
    • There is a mirror.
    • The mirror is not placed at a lower level or at an angle for ease of use.
    • There is a shelf within the accessible toilet.
    • The shelf does not have the minimum dimensions of 12.5cm x 40cm.
    • The shelf is at a height of 85cm.
    • The shelf is not located where it is reachable.
    • The toilet has a backrest.
    • The height of the toilet seat above floor level is 47cm (1ft 7in).
    • The toilet seat colour contrast is good.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • The height of the toilet roll holder is 90cm (2ft 11in).
    • The contrast between the toilet roll holder and the wall is fair.
    • There is a wash basin.
    • The wash basin and tap(s) can be reached from seated on the toilet.
    • The wash basin is placed higher than 74cm (2ft 5in).
    • The height of the wash basin is 78cm (2ft 7in).
    • There is a vertical wall-mounted grab rail on the right hand side of the wash basin.
    • The contrast between the wash basin wall-mounted grab rail(s) and wall is good.
    • The wash basin tap type is lever mixer.
    • There is a wall fixed soap dispenser.
    • The soap dispenser cannot be reached from seated on the toilet.
    • The height of the soap dispenser is 90cm.
    • There is a towel dispenser.
    • The towel dispenser cannot be reached from seated on the toilet.
    • The towel dispenser is placed higher than 100cm (3ft 3in).
    • The height of the towel dispenser is 104cm (3ft 5in).
    • The contrast between the towel dispenser and the wall is fair.
    • There is not a hand dryer.

Standard Toilet(s)

  • Standard toilet facilities are available.
  • Toilet Facilities View
    • The female toilet is located in the reception area.
    • There is step-free access into the toilet(s).
    • The standard toilet(s) is/are approximately 22m from the lift.
    • There is pictorial signage on or near the toilet door.
    • The colour contrast between the external toilet door(s) and wall(s) is good.
    • The colour contrast between the internal toilet door(s) and wall(s) is good.
    • The colour contrast between the walls and floor is good.
    • The toilet seats have a good colour contrast.
    • An ambulant toilet cubicle is available.
    • There is a/are horizontal wall mounted rail(s) on the right as you face the toilet.
    • The colour contrast of the horizontal wall mounted grab rail(s) in the ambulant cubicle(s) is good.
    • There are vertical wall mounted rails on both sides of the toilet.
    • The colour contrast of the vertical wall mounted grab rails in the ambulant cubicle(s) is good.
    • There is a/are dropdown rail(s) on the left as you face the ambulant toilet(s).
    • The colour contrast of the dropdown rail(s) in the ambulant cubicle(s) is good.
    • The height of the wash basin(s) is 77cm.
    • The wash basin(s) tap type is lever mixer.
    • There is a wall fixed soap dispenser.
    • The wall fixed soap dispenser is located to the left of the wash basin.
    • Lighting levels are good.
  • Toilet Facilities 2 View
    • The male toilet is located in the reception area.
    • There is step-free access into the toilet(s).
    • The standard toilet(s) is/are approximately 22m from the lift.
    • There is pictorial signage on or near the toilet door.
    • The colour contrast between the external toilet door(s) and wall(s) is good.
    • The colour contrast between the internal toilet door(s) and wall(s) is good.
    • The colour contrast between the walls and floor is good.
    • The toilet seats have a good colour contrast.
    • An ambulant toilet cubicle is not available.
    • The height of the wash basin(s) is 85cm.
    • The wash basin(s) tap type is lever mixer.
    • There is a wall fixed soap dispenser.
    • The wall fixed soap dispenser is located above the wash basin.
    • Lighting levels are good.

Location of Toilet/Changing Facilities (York Hospital)

  • Changing Places facilities are located on the ground floor, to the left of the main hospital entrances, next to the outpatients waiting area.
  • Accessible toilet facilities are located on the ground floor, to the right of the main hospital entrances, opposite the York Wheels office and within Ellerby's Restaurant on the ground floor of the hospital.
  • Female and male standard toilet facilities are located on the ground floor, to the left of the main hospital entrances, next to the outpatients waiting area, within Ellerby's Restaurant on the ground floor, on the third floor outside Ward 35 and outside the maternity entrance on the ground floor.
  • Parent and baby changing facilities are located on the ground floor, to the left of the main hospital entrances, next to the outpatients waiting area, within the Changing Place and also within Ellerby's Restaurant on the ground floor of the hospital.

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