Access Guide
Area Summary
- The Towers is located to the rear of the theme park, other side of the main lake.
- For more information on Alton Towers Resort please click here (new tab).
- The following facilities are available in this area; standard toilets, baby changing facilities and a Changing Places facility.
- Rides/Attractions within this area include; Hex - The Legend of the Towers, The Alton Towers Dungeon, Hole in One Challenge, Cuckoo Cars Driving School and The Towers.
- The nearest changing places is located in The Towers area, near the front of the Dark Forest access point.
- For more information on the changing places please click here (new tab).
- The nearest accessible toilet is located in the Burger Kitchen (The Towers Area).
- The nearest standard toilets are located in The Towers area, near the front of the Dark Forest access point.
- The nearest baby change facilities are located in The Towers area, near the front of the Dark Forest access point.
- For more information on the standard toilets/baby change facilities please click here (new tab).
- The guest information point is located in No.1 Towers Street, near to the Main Resort Entrance
- For more information on the guest information point please click here (new tab).
- The medical centre is located between Towers Street and Mutiny Bay.
- For more information on the medical centre please click here (new tab).
Getting Help and Assistance
- For the theme park map please click here (new tab).
- There is a member of staff available for help and assistance.
- There is a member of staff trained in British Sign Language.
- The alternative formats documents can be provided in include: large print on request.
- There is not an assistance dog toilet or toileting area at the venue/nearby.
- Water bowls for assistance dogs are available.
- There are mobility aids available.
- The mobility aids available include wheelchairs and mobility scooters.
- To obtain mobility aids please contact a member of staff or Guest Services.
- There is a designated place of safety which can be used by people who may feel scared or at risk.
- The quiet/safe place is located in No.1 Towers Street.
- Ear defenders and RADAR keys are available from Guest Services.
- Portable hearing loops are available for use around the resort. These are available from Guest Services.
- Free WiFi is available throughout the resort.
- All staff undertake Disability Awareness and Equality Training.
Eating and Drinking (Hydration Station)
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Location and Access
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- The following information is for the food and drink kiosk.
- The food and drink kiosk is located at the front of the access point for The Towers area.
- There is step-free access to the food and drink kiosk.
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Service and Menus
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- Menu types include: picture wall menus and written wall menus.
- Menus are clearly written.
- Menus are presented in contrasting colours.
- Staff can read menus to customers if requested.
- Takeaway cups are available.
- Adapted cups are not available.
- Drinking straws are available.
- There is not a hearing assistance system .
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Service Counter(s)
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- The height of the counter is 100cm.
- There is a moveable card machine available for payment.
- The type of flooring in this area is tarmac.
Ramp(s) or Slope(s) (The Towers Area Access Point)
- There is a ramp/slope located ahead as you enter The Towers area access point.
- The gradient of the ramp/slope is steep.
Area
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Access and Circulation
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- The Towers area can be accessed via a steep slope from the main resort walkway.
- There is step-free access throughout this area.
- There is a steep slope leading to The Towers (Cuckoo Cars Driving School).
- The surface throughout consists of tarmac and block paving.
- The floor surface may be uneven in places.
- During busy periods this area can become congested.
- There are resting areas in this area.
- Seating in the resting area(s) include(s); picnic tables with fixed seating and bench seating.
- Vending machines are available in this area.
- The vending machine controls range from 90cm to 155cm.
- Freestyle drinks machines are available in this area.
- The Freestyle drinks machine controls range from 135cm to 163cm.
- The lowered controls designed for wheelchair users are at a height of 92cm.
- The Freestyle units are located in The Burger Kitchen.
- There are designated smoking areas at the front of The Towers and within the main area.
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Signage and Audio
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- Wayfinding signage is provided.
- There is background music/noise in this area.
Ramp(s) or Slope(s) (The Towers - X-Sector)
- There is a ramp/slope located between The Towers and X-Sector.
- The gradient of the ramp/slope is steep.
Changing Places (The Towers Area)
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Location and Access
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- The facility is located in The Towers area, at the front of the access point for Dark Forest.
- The facility is in addition to standard and accessible toilets.
- The facility is not located close to other managed facilities (e.g. reception or service counter).
- There is level access into the facility.
- The facility surveyed is for the sole use of disabled people.
- The colour contrast between the external door and wall is high.
- The colour contrast between the internal door and wall is low.
- You do need a key for the facility.
- The key is a radar key.
- The key can be obtained from a member of staff or Guest Services.
- There is a sign at the entrance to the Changing Places facility indicating the location of the nearest toilets and baby changing facilities.
- The door opens outwards.
- The door is easy to open.
- The door is locked by a locking handle.
- The door does not have a horizontal grab rail.
- The width of the door is 86cm (2ft 10in).
- The dimensions of the facility are 188cm x 500cm.
- The ceiling height is at a minimum of 2.4m.
- There is a clear 200cm x 180cm manoeuvring space in the facility.
- The facility has a non-slip floor.
- The colour contrast between the walls and floor is high.
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Toilet Details
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- The facility toilet has a transfer space on both sides.
- The transfer space on the right as you face the toilet is 74cm.
- The transfer space on the left as you face the toilet is 75cm.
- Dropdown rails are provided.
- As you face the toilet the dropdown rail(s) is/are on both sides.
- The colour contrast between the dropdown rail(s) and wall is high.
- As you face the toilet there are vertical grab rails on both sides.
- The colour contrast between the wall-mounted grab rails to the left of the toilet and wall is high.
- The colour contrast between the wall-mounted grab rails to the right of the toilet and wall is high.
- The height of the toilet seat above floor level is 48cm (1ft 7in).
- There is a spatula flush.
- There is a toilet roll holder.
- The toilet has a cistern.
- The toilet seat colour contrast is high.
- There is an emergency alarm for the toilet.
- The emergency pull cord alarm is within reach and fully functional.
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Changing Bench and Hoist Details
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- The facility changing bench is wall mounted.
- The facility changing bench height is adjustable.
- The length of the facility changing bench is 180cm (5ft 11in).
- The facility hoist is powered overhead.
- The overhead hoist covers all areas in the cubicle.
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Other Facilities
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- A privacy screen is available.
- The type of wash basin is fixed.
- The height of the wash basin is 73cm.
- The wash basin tap type is lever.
- There is a mixer tap.
- Wall mounted grab rails are available at the wash basin.
- As you face the wash basin, the wall mounted grab rails are on both sides.
- The colour contrast between the wash basin grab rail(s) and wall is high.
- There is a soap dispenser.
- The soap dispenser is at the recommended height of 80cm-100cm.
- Wide tear off paper roll is available.
- The wide paper roll dispenser is not at the recommended height of 80cm-100cm.
- The height of the wide paper roll dispenser is 109cm.
- There is a hand dryer.
- The hand dryer is at the recommended height of 80cm-100cm.
- There is not a towel dispenser.
- There is a mirror.
- The mirror is placed at a lower level or at an angle for ease of use.
- There is a/are female sanitary and non-infectious waste disposal units.
- There is not a coat hook.
- There is not a flashing fire alarm beacon within the toilet.
- The lighting levels are good.
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Comments
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- There is a slight slope leading to the Changing Places facility.
Standard Toilet(s) (The Towers Area)
- Standard toilet facilities are available.
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Toilet Facilities
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- The female and male toilets are located in The Towers area, at the front of the Dark Forest access point.
- There is step-free access into the toilet(s).
- The colour contrast between the external toilet door(s) and wall(s) is high.
- There is pictorial and written text signage on or near the toilet door.
- An ambulant toilet cubicle is not available.
- The height of the wash basin(s) is 86cm.
- The wash basin(s) tap type is push.
- Lighting levels are good.
- There are two separate external entrances into both the male and the female toilets.
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Baby Changing Facilities
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- Baby change facilities are available in both the female and male toilets.
- There is a fixed baby change table available.
- The height of the baby change table is 100cm.