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Walliams World

Alton Towers Resort, Alton, Staffordshire, ST10 4DB

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Access Guide

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Area Summary

Getting Help and Assistance

  • For the theme park map please click here (new tab).
  • There is a member of staff available for help and assistance.
  • There is a member of staff trained in British Sign Language.
  • The alternative formats documents can be provided in include: large print on request.
  • There is not an assistance dog toilet or toileting area at the venue/nearby.
  • Water bowls for assistance dogs are available.
  • There are mobility aids available.
  • The mobility aids available include wheelchairs and mobility scooters.
  • To obtain mobility aids please contact a member of staff or Guest Services.
  • There is a designated place of safety which can be used by people who may feel scared or at risk.
  • The quiet/safe place is located in No.1 Towers Street.
  • Ear defenders and RADAR keys are available from Guest Services.
  • Portable hearing loops are available for use around the resort. These are available from Guest Services.
  • Free WiFi is available throughout the resort.
  • All staff undertake Disability Awareness and Equality Training.

Ramp(s) or Slope(s) (The Towers Area Access Point)

  • There is a ramp/slope located ahead as you enter The Towers area access point.
  • The gradient of the ramp/slope is steep.


  • Access and Circulation View
    • The access point into Walliams World is located next to The Dungeons, in The Towers area.
    • There is step-free access throughout this area.
    • The surface throughout consists of block paving.
    • The floor surface may be uneven in places.
    • There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
    • During busy periods this area can become congested.
    • There are resting areas in this area.
    • Seating in the resting area(s) include(s); bench seating.
    • Vending machines are not available in this area.
    • Freestyle drinks machines are not available in this area.
  • Signage and Audio View
    • Wayfinding signage is not provided.
    • There is background music/noise in this area.

Area Access Guides