You are on Getting To The Hospital. Skip to the next section.

Getting To The Hospital

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• By Road View
  • Whipps Cross University Hospital is located in Leytonstone in the East End of London. The main entrance to the hospital is on Whipps Cross Road (the A114) between the Whipps Cross roundabout and the Green Man roundabout. This is the best entrance for car parks 1 and 2. There is also an entrance off James Lane which is the best entrance for car parks 3 and 4.
  • The hospital has 4 main car parks: - Car Park 1 for Hospital Main Entrance, Main Building, Chest Clinic and MRI - Car Park 2 for Hospital Main Entrance, Main Building, Eye Treatment Centre and Plane Tree Centre - Car Park 3 for Maternity, Antenatal, and Outpatients - Car Park 4 for the Emergency and Urgent Care Centre (A&E) department. There are Blue Badge bays in all car parks and additional ones near Outpatients. There are also short stay drop-off/ pick-up only points near to A&E, Maternity and the Byron unit.
• By Bus View
  • Buses W12, W15, W19, 357 stop within the hospital grounds. There are stops near the Hospital Main Entrance and also near Outpatients/ Maternity. Buses 257, 56, and 230 also stop near the hospital grounds at the Whipps Cross roundabout (around 200m to the Hospital Main Entrance.).
• By Train View
  • Wood Street or Walthamstow Central stations are the nearest rail stations. Wood Street and Walthamstow Central are on the Great Anglia Train line from Liverpool Street to Chingford. From Wood Street station, take the bus 230 from Stop: D towards Wood Green Station. From Walthamstow Central, take the bus W19 from Stop: B in the Bus Station towards Ilford.
• Useful Links View
  • The TFL journey planner helps to plan a journey using public transport, cycling and walking. Filters can be used to select options such as completely step-free or maximum walking times.
  • To view the web page described above click here (opens in new tab).
  • TFL's Transport Accessibility website includes links to useful information such as maps and guides in different formats and up to date information on temporary lift and escalator closures.
  • To view the web page described above click here (opens in new tab).

You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• There is a Patient Advice and Liaison Service (PALS) at the hospital.
• The Patient Advice and Liaison Service (PALS) is located off the main corridor in the Red Zone, between junctions 4 and 5.
• The telephone number for the Patient Advice and Liaison Service (PALS) is 020 8535 6438.
• The email address for the Patient Advice and Liaison Service (PALS) is [email protected].
• There are volunteers available for help and assistance at the hospital.
• Volunteers can be found at the Hospital Main Entrance Reception, at the Volunteer Hub in Junction 4 and the Outpatients Building.
• Documents are available in an alternative format and can be provided to include: Braille on request, large print on request and different languages on request.
• There is not an assistance dog toilet or toileting area on the hospital site.
• BSL interpreters can be provided on request.
• Language interpreters can be provided on request.
• A mobility scooter charging point is not available at the hospital.
• Mobility aids are available to help patients move around and include; wheelchairs and walking frames.
• To obtain mobility aids please contact Hospital Main Building Reception.
• The hospital volunteers operate a buggy service to drive patients with mobility difficulties between the Hospital Main Building, Outpatients and other buildings in the hospital site.
  The buggy can carry patients and their folded wheelchair or other mobility aids.
  Staff at any department or reception can contact the volunteer service.
  Porters can also be called to assist patients who are unable to transfer out of their own wheelchair or who require a hospital wheelchair.

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• Useful Links View
  • Patient Advice and Liaison Service (PALS) link (new tab) - click here.
  • Patients with Learning Disabilities Support link (new tab) - click here.
  • Interpreting Services link (new tab) - click here.

You are on Hospital Parking (Car Park 4). Skip to the next section.

Hospital Parking (Car Park 4)

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• Parking View
  • The hospital does have a dedicated car park.
  • The car park is located off Back Road, in front of the Emergency and Urgent Care Centre.
  • The car park type is open air/surface.
  • The car park does not have a height restriction barrier.
  • The car park does not have a barrier control system.
  • The car park surface is tarmac.
  • There is a/are clearly marked/signposted Blue Badge parking bay(s) available.
  • The Blue Badge bay(s) is/are clearly marked.
  • There is/are 4 designated Blue Badge parking bay(s) within the hospital car park.
  • The dimensions of the designated Blue Badge parking bay(s) surveyed are 360cm x 600cm.
  • There is a 120cm hatched zone around the Blue Badge parking bay(s).
  • The dimensions of other designated Blue Badge parking bay(s) vary in size.
  • Parking spaces for Blue Badge holders do not need to be booked in advance.
• Drop-off Point View
  • There is a designated drop-off point.
  • The drop-off point is located opposite the car park entrance.
  • There is not a dropped kerb from the drop-off point.
• Paying View
  • There are parking charges for the hospital car park.
  • Payment signs are provided.
  • Payment signs are clearly presented.
  • Payment signs are located at the payment machines in the car park.
  • Payment signs do make it clear if parking charges apply to Blue Badge holders.
  • Parking is free for Blue Badge holders.
  • Payment machines are located in the centre of the car park.
  • There is not a payment machine at a convenient height for wheelchair users.
  • There is not a level turning space (minimum 185cm x 210cm) in front of the payment machine(s).
• Access to the Hospital View
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is/are uneven surfaces.
  • The hospital entrance is clearly visible from the car park.
  • The nearest designated Blue Badge parking bay is approximately 50m (54yd 2ft) from the Emergency and Urgent Care Centre Entrance.
• Comments View
  • Parking for Blue Badge holders is only free in designated bays.
  • Parking can also be paid by phone (020 3046 0010) or using the RingGo app, location 16373.
  • At the time of our visit (June 2017) the machines had not been updated to take the new £1 coin.
  • There is a wide tarmac path from the car park towards the building, including a crossing point with dropped kerbs and tactile paving.

You are on Getting To (GP X-Ray from Car Park 4). Skip to the next section.

Getting To (GP X-Ray from Car Park 4)

• GP X-ray is/are located on Bridge Road.
• Access to GP X-ray is via the Bridge Road which links Hospital Road near Outpatients with Back Road, near the Emergency and Urgent Care Centre.
• From Car Park 4, head towards the entrance of the Emergency and Urgent Care Centre. Cross over Back Road to the left - there is a pedestrian crossing with dropped kerbs in this location. After the crossing, turn right then follow the pavement round to the left into Bridge Road. Bridge Road is closed to public vehicles but there may be an occasional service vehicle. Cross over Bridge Road at a second pedestrian crossing. Turn left and head down Bridge Road, passing under the bridge of the main hospital building. The canopy at the entrance to GP X-ray will be on the right.
• There is ramped/sloped access to GP X-ray.
• GP X-ray is approximately 100m from the Car Park 4.
• Wayfinding signage is not provided.

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• Comments View
  • Patients can also be dropped off on Hospital Road, at the other end of Bridge Road.
  • There are also Blue Badge bays on Hospital Road, outside the Outpatients Building.

You are on Opening Times (GP X-ray). Skip to the next section.

Opening Times (GP X-ray)

• Monday 09:00 - 16:30.
• Tuesday 09:00 - 16:30.
• Wednesday 09:00 - 16:30.
• Thursday 09:00 - 16:30.
• Friday 09:00 - 16:30.
• Saturday Closed.
• Sunday Closed.

You are on Outside Access (GP X-ray). Skip to the next section.

Outside Access (GP X-ray)

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• Entrance Details View
  • This information is for the entrance located on Bridge Road, the road linking Hospital Road and Back Road.
  • The entrance area/door is clearly signed.
  • There is step free access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • There is not a bell/buzzer.
  • There is not an intercom.
  • There is a hand sanitiser.
  • The height of the hand sanitiser is 115cm (3ft 9in).
  • There is a door release button when exiting.
  • The height of the door release button is 110cm (3ft 7in).
  • The main door(s) open(s) automatically (towards you).
  • The door(s) is/are single width.
  • The door(s) is/are heavy.
  • The width of the door opening is 82cm.
  • There is a small lip on the threshold of the entrance, with a height of 1.5cm or below.
• Comments View
  • There are long slopes on Bridge Road leading to the entrance from both directions.

You are on Reception. Skip to the next section.

Reception

• The desk/counter is 4m (4yd 1ft) from the GP X-Ray entrance.
• There is level access to the desk/counter from the entrance.
• The desk/counter is high (110cm+).
• The desk/counter does not have a low (76cm or lower) section.
• The desk/counter is staffed.
• The lighting levels are medium.
• There is not a hearing assistance system.
• There is sufficient space to write or sign documents on the desk/counter.

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• Comments View
  • This is a walk-in clinic.
  • Patients may receive a letter asking them to attend, but there is no appointment system.
  • The clinic only has facilities for ambulant patients.
  • Patients who are wheelchair users can be seen in the X-ray facility within the Urgent Care Centre.

You are on Waiting Room / Area (Reception). Skip to the next section.

Waiting Room / Area (Reception)

• There is a waiting room / area.
• The waiting room / area is approximately 1m from the GP X-ray entrance.
• There is level access into the waiting room / area.
• There is not a/are not door(s) into the waiting room / area.
• The type of flooring is vinyl/laminate.
• There is not a space for a wheelchair user to wait within the seating area.
• No chairs are permanently fixed.
• Chairs with armrests are not available.
• Announcements are in person.
• The waiting room / area does have background music playing.
• There is not a flashing fire alarm beacon within the waiting room / area.
• There is a television.
• Subtitles are available.
• Vending machines are not available.
• A water dispenser is available.
• There is not a play area or toys/books for a child to play with.
• There is space for an assistance dog to rest within the seating area.
• Lighting levels are medium.

You are on Inside Access. Skip to the next section.

Inside Access

• There is level access to the service(s).
• There is not a hearing assistance system.
• This venue does play background music.
• Music is played in the reception waiting area.
• Motorised scooters are welcomed in public parts of the venue.
• Wayfinding signage is available.
• The type of flooring in walkways and corridors is vinyl/laminate.
• The lighting levels are medium.

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• Comments View
  • Corridors are narrow, especially when there are patients waiting in the corridors.
  • There would be insufficient space and no turning space for motorised scooters or large wheelchairs.

You are on Standard Changing Room. Skip to the next section.

Standard Changing Room

• There is a/are standard changing room(s) available.
• The standard changing room(s) surveyed is/are located in waiting room areas 1 and 2.
• The standard changing room(s) is/are approximately 20m (21yd 2ft) from the GP X-ray entrance.
• The standard changing room(s) is/are approximately 3m (3yd 10in) from the X-ray Room 1.
• The standard changing room(s) is/are approximately 15m (16yd 1ft) from the reception desk.
• There is level access to the standard changing room(s).

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• Comments View
  • There are no changing rooms large enough for wheelchair users.

You are on Waiting Room / Area (Waiting Areas - X-ray Rooms). Skip to the next section.

Waiting Room / Area (Waiting Areas - X-ray Rooms)

• There is a waiting room / area.
• The waiting room / area is approximately 25m from the GP X-ray entrance.
• There is level access into the waiting room / area.
• There is not a/are not door(s) into the waiting room / area.
• The type of flooring is vinyl/laminate.
• There is not a space for a wheelchair user to wait within the seating area.
• No chairs are permanently fixed.
• Some chairs with armrests are available.
• Announcements are in person.
• The waiting room / area does not have background music playing.
• There is not a flashing fire alarm beacon within the waiting room / area.
• There is not a television.
• Vending machines are not available.
• A water dispenser is not available.
• There is not a play area or toys/books for a child to play with.
• There is space for an assistance dog to rest within the seating area.
• Lighting levels are medium.

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• Comments View
  • There are waiting areas along the corridors leading to the X-ray rooms.

You are on Consultation / Treatment Room (X-ray Room 1). Skip to the next section.

Consultation / Treatment Room (X-ray Room 1)

• There is / are 3 consultation / treatment room(s) available.
• The name / number of the room surveyed was; 1.
• There is level access to the consultation / treatment room.
• There is a/are door(s) into the consultation / treatment room.
• The door(s) open(s) away from you (push).
• The door(s) is/are single width with a locked extension leaf.
• The door(s) is/are heavy.
• The width of the door opening is 80cm (2ft 7in).
• The type of flooring is vinyl/laminate.
• There is room for a wheelchair user to manoeuvre.
• There is a bed / couch.
• The bed / couch is adjustable.
• A hoist is not available.
• There is sufficient space next to the bed/couch for a mobile hoist to operate.
• There is a chair.
• No chairs are permanently fixed.
• The chair(s) is not/are not adjustable.
• There are no chairs with armrests available.
• The room does not have background music playing.
• There is not a flashing fire alarm beacon within the room.
• Lighting levels are medium.

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• Comments View
  • X-rays performed here are normally done while standing up, though the bed is used on occasion.

You are on Consultation / Treatment Room (X-ray Room 2). Skip to the next section.

Consultation / Treatment Room (X-ray Room 2)

• There is / are 3 consultation / treatment room(s) available.
• The name / number of the room surveyed was; 2.
• There is level access to the consultation / treatment room.
• There is a/are door(s) into the consultation / treatment room.
• The door(s) open(s) away from you (push).
• The door(s) is/are double width.
• The door(s) is/are heavy.
• The width of the door opening is 115cm (3ft 9in).
• The type of flooring is vinyl/laminate.
• There is room for a wheelchair user to manoeuvre.
• There is a bed / couch.
• The bed / couch is adjustable.
• A hoist is not available.
• There is sufficient space next to the bed/couch for a mobile hoist to operate.
• There is a chair.
• No chairs are permanently fixed.
• The chair(s) is not/are not adjustable.
• There are no chairs with armrests available.
• The room does not have background music playing.
• Lighting levels are medium.

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• Comments View
  • X-rays performed in Room 2 are normally done while the patient is lying down.
  • In rooms 1 and 3 patients tend to be standing up for X-rays.

You are on Accessible Toilet. Skip to the next section.

Accessible Toilet

• Accessible toilet facilities are available.

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• Location and Access View
  • The toilet is not for the sole use of disabled people.
  • There is pictorial signage on or near the toilet door.
  • This accessible toilet is located past reception and to the left, then on the left of the corridor.
  • This accessible toilet is approximately 15m (16yd 1ft) from the main entrance.
  • There is level access to this accessible toilet.
• Features and Dimensions View
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • The door opens inwards.
  • The door is locked by a locking handle.
  • The door is heavy.
  • The width of the accessible toilet door is 86cm (2ft 10in).
  • The dimensions of the accessible toilet are 175cm x 410cm (5ft 9in x 13ft 5in).
  • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 150cm (4ft 11in).
  • The lateral transfer space was obstructed at the time of the survey.
  • There is a dropdown rail on the transfer side.
  • There is a flush, however it is not on the transfer side.
  • There is a spatula type lever flush.
  • The tap type is lever.
  • There is a mixer tap.
  • There is an emergency alarm.
  • The emergency pull cord alarm is fully functional.
  • Disposal facilities are available in the cubicle.
  • There is a/are general domestic waste and clinical waste disposal units.
  • There is not a flashing fire alarm beacon within the cubicle.
  • There is a/are coat hook(s).
  • The height of the coat hook is 150cm from the floor.
• Position of Fixtures View
  • Wall mounted grab rails are available for the toilet.
  • As you face the toilet the wall-mounted grab rails are on the right.
  • There is a shelf within the accessible toilet.
  • The shelf is higher than 95cm (3ft 1in).
  • There is a mirror.
  • Mirrors are not placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 49cm (1ft 7in).
  • There is not a hand dryer.
  • There is a towel dispenser.
  • The towel dispenser cannot be reached from seated on the toilet.
  • The towel dispenser is placed higher than 100cm (3ft 3in).
  • The height of the towel dispenser is 106cm (3ft 6in).
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a soap dispenser.
  • The soap dispenser cannot be reached from seated on the toilet.
  • The height of the soap dispenser is 105cm.
  • There is a wash basin.
  • The wash basin cannot be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
• Colour Contrast and Lighting View
  • There is a high colour contrast between the internal door and wall.
  • The contrast between the external door and wall is good.
  • There is a good colour contrast between the dropdown rail(s) and wall.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • The toilet seat colour contrast is good.
  • The contrast between the walls and floor is good.
  • The lighting levels are bright.
• Baby Changing Facilities View
  • Baby changing facilities are available within this accessible toilet.
  • The height of the baby change table once extended is 66cm (2ft 2in).

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

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• Availability and Location of Standard Toilets View
  • Standard toilet facilities are available.
• Access to Standard Female and Male Toilet(s) View
  • The female and male toilet facilities that were surveyed are located off the corridor to the left of the reception.
  • The female and male toilets are approximately 10m (10yd 2ft) from the GP X-ray entrance.
  • Inside the venue, there is level access to the female and male toilets.
  • An ambulant toilet with wall mounted grab rails is not available.
  • Lighting levels are medium.

You are on Related Access Guides. Skip to the next section.

Related Access Guides

• To view other access guides that are related to this one please use the links below.
• Main Building and Hospital Main Entrance link (new tab) - click here.
• Hospital Parking link (new tab) - click here.