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Border Control

George Best Belfast City Airport, Airport Road, Belfast, BT3 9JH

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Access Guide

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Getting Help and Assistance

  • For information about assisted travel at the airport please click here (new tab).
  • There is a member of staff available for help and assistance.
  • There is not a member of staff trained in British Sign Language.
  • There is not an assistance dog toilet or toileting area at the venue/nearby.
  • Water bowls for assistance dogs are available.
  • There are mobility aids available.
  • The mobility aids available include wheelchairs.
  • To obtain mobility aids please contact Assisted Travel Team.
  • There is a portable hearing loop available, which can be used by passengers when using the airport.
    If you wish to use the portable hearing loop please either contact the airport in advance or go to the assisted travel counter in the main terminal building.
  • There is a changing places facility located next to the Check-in Desks.

Related Access Guides (Arrivals Gates)

International Arrivals Gate 7 stepped access to Border Control

  • There is stepped access from International Arrivals Gate 7 to Border Control.
  • The first set of steps has 15+ steps with handrails on both side.
  • The handrails extend horizontally at the bottom and top of the steps.
  • The steps are clearly marked.
  • There is a short walkway leading to the second set of steps.
  • There is clear signage along the walkway.
  • There is bench seating available.
  • The second set of steps leads down to Border Control.
  • There are 15+ steps with handrails on both sides.
  • The handrails extend horizontally at the bottom and top of the steps.
  • The steps are clearly marked.
  • There are double width doors leading into Border Control.
  • The doors open towards you (pull).
  • The door opening is 170cm wide.

Outside Access (International Arrivals Ambulift to Border Control)

  • The entrance area/door is not clearly signed.
  • There is ramped/sloped access at this entrance.
  • There is not a canopy or recess which provides weather protection at this entrance.
  • The entrance door(s) does/do contrast visually with its immediate surroundings.
  • The main door(s) open(s) towards you (pull).
  • The door(s) is/are double width.
  • The width of the door opening is 170cm.
  • There is a second set of doors.
  • The door(s) open(s) towards you (pull).
  • The door(s) is/are double width.
  • The width of the door opening is 170cm.
  • The ramp/slope is located in front of the entrance.
  • The gradient of the ramp/slope is slight.
  • The ramp/slope is permanent.
  • There is a level landing at the top of the ramp/slope.
  • There is a/are handrail(s) at the ramp.
  • The handrail(s) is/are on both sides.

Border Control

  • There is clear signage to the border control desk(s).
  • There is step free access to the border control desk(s).
  • There is step free access to border control desk(s) 1, 2 and 3.
  • The height of the border control desk(s) is/are very high (111cm+).
  • The border control desk(s) does/do not have a lowered section.
  • There is not a hearing assistance system at the border control desk(s).
  • There is not a designated lane available for passengers with reduced mobility.
  • There is not a designated border control desk for passengers with reduced mobility.
  • There is not clear signage to the E Gate(s).
  • There is seating available at border control.
  • There is a mixture of seating with and without armrests.
  • There is not designated seating available for people with reduced mobility.
  • The type of flooring in this area is vinyl.
  • Passengers who require assistance can avoid the queuing system and be taken directly to the border control desks.

Entrance (Border Control to Baggage Reclaim)

  • Entrance View
    • This information is for the entrance located just beyond the Border Control desk.
    • The entrance area/door is clearly signed.
    • There is step-free access at this entrance.
    • The entrance door(s) does/do contrast visually with its immediate surroundings.
    • The main door(s) open(s) towards you (pull).
    • The door(s) is/are double width.
    • The door(s) is/are heavy.
    • The width of the door opening is 170cm.

Accessible Toilet(s) (Border Control - Left Hand Transfer)

  • There is an/are accessible toilet(s) available.
  • The nearest accessible toilet(s) is/are located to the left as you enter the border control hall.
  • Location and Access View
    • This accessible toilet is approximately 10m (10yd 2ft) from the border control entrance.
    • There is step-free access into the accessible toilet.
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • There is pictorial signage on or near the toilet door.
    • The contrast between the external door and wall is good.
    • The door opens outwards.
    • The door is easy to open.
    • The door is locked by a locking handle.
    • The width of the accessible toilet opening is 86cm (2ft 10in).
    • The contrast between the internal door and wall is good.
    • The door has a horizontal grab rail.
    • The contrast between the horizontal grab rail and internal door is poor.
  • Toilet Features View
    • The dimensions of the accessible toilet are 170cm x 250cm (5ft 7in x 8ft 2in).
    • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
    • The lighting levels are good.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 103cm (3ft 5in).
    • There is a flush on the transfer side.
    • There is a spatula type lever flush.
    • There is a dropdown rail on the transfer side.
    • The contrast between the dropdown rail(s) and wall is good.
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
    • There is a vertical wall-mounted grab rail on the transfer side.
    • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • The contrast between the walls and floor is good.
    • There is an emergency alarm.
    • The emergency pull cord alarm is fully functional.
    • There is not a red flashing fire alarm beacon within the toilet.
    • Disposal facilities are available in the toilet.
    • There is a/are general waste (with lid) disposal units.
    • There is not a/are not coat hook(s).
  • Additional Fixtures View
    • There is a mirror.
    • The mirror is not placed at a lower level or at an angle for ease of use.
    • There is a shelf within the accessible toilet.
    • The shelf has the minimum dimensions of 12.5cm x 40cm.
    • The shelf is at a height of 85cm.
    • The shelf is located where it is reachable.
    • The toilet has a cistern.
    • The height of the toilet seat above floor level is 49cm (1ft 7in).
    • The toilet seat colour contrast is good.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • The height of the toilet roll holder is 90cm (2ft 11in).
    • The contrast between the toilet roll holder and the wall is poor.
    • There is a wash basin.
    • The wash basin and tap(s) can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
    • The height of the wash basin is 74cm (2ft 5in).
    • There are vertical wall-mounted grab rails on both sides of the wash basin.
    • The contrast between the wash basin wall-mounted grab rail(s) and wall is good.
    • The wash basin tap type is lever mixer.
    • There is a wall fixed soap dispenser.
    • The soap dispenser can be reached from seated on the toilet.
    • The height of the soap dispenser is 86cm.
    • There is not a towel dispenser.
    • There is a hand dryer.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • The height of the hand dryer is 95cm (3ft 1in).
    • The contrast between the hand dryer and the wall is good.
  • Baby Changing Facilities View
    • Baby changing facilities are located within the accessible toilet.
    • There is a flip down baby change table available.
    • The height of the baby change table is 85cm.

Standard Toilet(s) (Border Control)

  • Standard toilet facilities are available.
  • Toilet Facilities View
    • The female and male toilets are located to the left of the border control hall.
    • There is step-free access into the toilet(s).
    • The colour contrast between the external toilet door(s) and wall(s) is good.
    • There is pictorial signage on or near the toilet door.
    • An ambulant toilet cubicle is not available.