You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• For information about assisted travel at the airport please click here (new tab).
• There is a member of staff available for help and assistance.
• There is not a member of staff trained in British Sign Language.
• There is not an assistance dog toilet or toileting area at the venue/nearby.
• Water bowls for assistance dogs are available.
• There are mobility aids available.
• The mobility aids available include wheelchairs.
• To obtain mobility aids please contact Assisted Travel Team.
• There is a portable hearing loop available, which can be used by passengers when using the airport.
  If you wish to use the portable hearing loop please either contact the airport in advance or go to the assisted travel counter in the main terminal building.
• There is a changing places facility located next to the Check-in Desks.

You are on Eating and Drinking. Skip to the next section.

Eating and Drinking

You are on Related Access Guides (World Duty Free). Skip to the next section.

Related Access Guides (World Duty Free)

• To view other AccessAble Detailed Access Guides that are related to this one please use the links below.
• For information about World Duty Free please see the link below.
• World Duty Free link (new tab) - click here

You are on Departure Lounge. Skip to the next section.

Departure Lounge

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• Access View
  • There is step-free access throughout the departure lounge.
• Circulation View
  • The type of flooring in this area is vinyl.
  • There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
  • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
  • There is good colour contrast between the walls and floor in all areas.
  • There is a mixture of seating with and without armrests at regular intervals.
  • There is designated seating available for people with reduced mobility.
  • The lighting levels are moderate to good.
• Information View
  • Departures information boards are available.
  • There are audible announcements in this area.
• Signage View
  • Wayfinding signage is provided.
  • The colour, design and typeface of signs is consistent throughout the building.
  • Dementia friendly signage is not provided.
• Audio View
  • This venue does not play background music in public areas.
  • There is not a hearing assistance system in the departure lounge.
• Comments View
  • There is a water refill station opposite the entrance to the Aspire Lounge.

You are on Shop(s) (WHSmith). Skip to the next section.

Shop(s) (WHSmith)

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• Shop Entrance View
  • To the right after you enter from World Duty Free.
  • There is step-free access at this entrance/opening.
  • There are no doors leading into the shop(s).
• Till Point(s) View
  • There is step free access to the till point(s).
  • The nearest till point is/are approximately 4m from the shop entrance.
  • The till point(s) is/are clearly signed.
  • The height of the till point is 105cm.
  • There is not a lowered section at the till point .
  • There is not a hearing assistance system at the till point(s).
  • There are not windows, TVs, glazed screens or mirrors behind the till point(s) which could adversely affect the ability of someone to lip read.
  • The till point(s) is/are not placed in front of a background which is patterned.
• Comments View
  • There is step free access throughout the shop.
  • The surface of the flooring is vinyl.
  • The majority of aisles are 100cm wide.

You are on Eating and Drinking (Nero Express). Skip to the next section.

Eating and Drinking (Nero Express)

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• Location and Access View
  • The following information is for the café.
  • The café is located to your right as you enter the departure hall.
  • There is step-free access to the café.
• Service and Menus View
  • There is a counter where food and drink can be ordered.
  • Menu types include: written wall menus.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • Staff can read menus to customers if requested.
  • The type of food served here is Hot beverages and snacks.
  • Plastic/takeaway cups are available.
  • Adapted cups are not available.
  • Adapted cutlery is not available.
  • Drinking straws are available.
  • This area does not play background music.
  • There is not a hearing assistance system .
• Service Counter(s) View
  • The height of the counter is 108cm.
  • There is a moveable card machine available for payment.
  • The type of flooring in this area is tiles.
  • The lighting levels are good.
• Tables and Seating View
  • There is ample room for a wheelchair user to manoeuvre.
  • The standard height for the underside of dining tables is 104cm.
  • All tables are permanently fixed.
  • No chairs are permanently fixed.
  • No chairs have armrests on both sides.
  • In this area there are high tables and high stools.
  • The lighting levels are good.

You are on Eating and Drinking (Starbucks). Skip to the next section.

Eating and Drinking (Starbucks)

• The following information is for the café.
• The café is located opposite the main seating area.
• There is step-free access to the café.
• Full table service is not available.
• Food and/or drinks are ordered from the service counter.
• Food and/or drinks can be brought to the table.
• The height of the service counter is medium height (87cm - 94cm) .
• There is not a lowered section of the counter.
• There is not a hearing assistance system .
• There is step-free access within the café.
• There is ample room for a wheelchair user to manoeuvre.
• This area does not play background music.
• The type of flooring in this area is vinyl and tiles.
• No tables are permanently fixed.
• Some chairs are permanently fixed.
• No chairs have armrests on both sides.
• The nearest table is approximately 1m from the entrance/opening.
• The nearest table is approximately 1m from the till/counter.
• The distance between the floor and the lowest table is 43cm.
• The distance between the floor and the highest table is 101cm.
• The standard height for tables is 71cm.
• Plastic/takeaway cups are available.
• Plastic/takeaway cutlery is available.
• Drinking straws are available.
• There are wall menus available.
• Menus are not available in Braille.
• Menus are not available in large print.
• Picture menus are not available.
• Menus are clearly written.
• Menus are presented in contrasting colours.
• The type of food served here is hot and cold meals and snacks.
• The lighting levels are moderate to good.

You are on Eating and Drinking (Artisan Bar & Restaurant). Skip to the next section.

Eating and Drinking (Artisan Bar & Restaurant)

• The following information is for the restaurant/bar.
• The restaurant/bar is located opposite the doors to the departure gates.
• There is step-free access to the restaurant/bar.
• Full table service is available.
• Food and/or drinks can be ordered from the service counter.
• The height of the service counter is very high (111cm+) .
• There is not a lowered section of the counter.
• There is not a hearing assistance system .
• There is step-free access within the bar.
• There is ample room for a wheelchair user to manoeuvre.
• This area does not play background music.
• The type of flooring in this area is vinyl and tiles.
• Some tables are permanently fixed.
• Some chairs are permanently fixed.
• Some chairs have armrests on both sides.
• The nearest table is approximately 1m from the entrance/opening.
• The nearest table is approximately 2m from the till/counter.
• The distance between the floor and the lowest table is 45cm.
• The distance between the floor and the highest table is 115cm.
• The standard height for tables is 74cm.
• Plastic/takeaway cups are available.
• Plastic/takeaway cutlery is available.
• Drinking straws are available.
• There are hand held menus, menu boards/signs and wall menus available.
• Menus are not available in Braille.
• Menus are not available in large print.
• Picture menus are not available.
• Menus are clearly written.
• Menus are presented in contrasting colours.
• The type of food served here is hot and cold meals and snacks.
• The lighting levels are moderate to good.

You are on Eating and Drinking (La Piazza). Skip to the next section.

Eating and Drinking (La Piazza)

• The restaurant is located at the rear of the departure lounge, to the right of the doors to the departure gates.
• There is step-free access to the restaurant.
• Full table service is not available.
• Food and/or drinks are ordered from the service counter.
• Food and/or drinks can be brought to the table.
• The height of the service counter is medium height (87cm - 94cm) .
• There is not a lowered section of the counter.
• There is a counter/tray rail at a height of 85cm to allow a disabled person to manoeuvre a tray.
• The height of the tray counter/rail is 77cm.
• There is not a hearing assistance system .
• There is step-free access within the restaurant.
• There is ample room for a wheelchair user to manoeuvre.
• This area does not play background music.
• The type of flooring in this area is vinyl and tiles.
• Some tables are permanently fixed.
• Some chairs are permanently fixed.
• Some chairs have armrests on both sides.
• The nearest table is approximately 1m from the entrance/opening.
• The nearest table is approximately 2m from the till/counter.
• The distance between the floor and the lowest table is 43cm.
• The distance between the floor and the highest table is 100cm.
• The standard height for tables is 73cm.
• Plastic/takeaway cups are available.
• Plastic/takeaway cutlery is available.
• Drinking straws are available.
• There are hand held menus and wall menus available.
• Menus are not available in Braille.
• Menus are not available in large print.
• Picture menus are not available.
• Menus are clearly written.
• Menus are presented in contrasting colours.
• The type of food served here is hot and cold meals and snacks.
• The lighting levels are moderate to good.

You are on Related Access Guides (Aspire Lounge). Skip to the next section.

Related Access Guides (Aspire Lounge)

• To view other AccessAble Detailed Access Guides that are related to this one please use the links below.
• For information about the Aspire Lounge please see the links below.
• Aspire Lounge link (new tab) - click here

You are on Accessible Toilet(s) (Left Hand Transfer). Skip to the next section.

Accessible Toilet(s) (Left Hand Transfer)

• There is an/are accessible toilet(s) available.

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• Location and Access View
  • There is step-free access into the accessible toilet.
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • There is Braille, tactile, pictorial and written text signage on or near the toilet door.
  • The contrast between the external door and wall is good.
  • The door opens outwards.
  • The door is easy to open.
  • The door is locked by a locking handle.
  • The width of the accessible toilet opening is 87cm (2ft 10in).
  • The contrast between the internal door and wall is good.
  • The door has a horizontal grab rail.
  • The contrast between the horizontal grab rail and internal door is good.
• Toilet Features View
  • The dimensions of the accessible toilet are 170cm x 270cm (5ft 7in x 8ft 10in).
  • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
  • The lighting levels are moderate to good.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 96cm (3ft 2in).
  • The transfer space is obstructed by a waste disposal bin.
  • There is a flush on the transfer side.
  • There is a spatula type lever flush.
  • There is a dropdown rail on the transfer side.
  • The contrast between the dropdown rail(s) and wall is poor.
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • The contrast between the walls and floor is good.
  • There is an emergency alarm.
  • The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • There is not a red flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are nappy/incontinence items bin disposal units.
  • There is a/are coat hook(s).
  • The height of the coat hook is 165cm from the floor.
• Additional Fixtures View
  • There is a mirror.
  • The mirror is not placed at a lower level or at an angle for ease of use.
  • The toilet has a cistern.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • The toilet seat colour contrast is good.
  • There is a toilet roll holder.
  • The toilet roll holder is on the dropdown rail.
  • The toilet roll holder can be reached from seated on the toilet.
  • There is a wash basin.
  • The wash basin and tap(s) can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • There are vertical wall-mounted grab rails on both sides of the wash basin.
  • The contrast between the wash basin wall-mounted grab rail(s) and wall is good.
  • The wash basin tap type is lever mixer.
  • There is a wall fixed soap dispenser.
  • The soap dispenser can be reached from seated on the toilet.
  • The height of the soap dispenser is 90cm.
  • There is not a towel dispenser.
  • There is a hand dryer.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • The contrast between the hand dryer and the wall is good.
• Comments View
  • The toilet roll holder is on the dropdown rail.

You are on Accessible Toilet(s) (with baby changing - Left Hand Transfer). Skip to the next section.

Accessible Toilet(s) (with baby changing - Left Hand Transfer)

• There is an/are accessible toilet(s) available.

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• Location and Access View
  • There is step-free access into the accessible toilet.
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • There is Braille, tactile and pictorial signage on or near the toilet door.
  • The contrast between the external door and wall is good.
  • The door opens outwards.
  • The door is easy to open.
  • The door is locked by a locking handle.
  • The width of the accessible toilet opening is 87cm (2ft 10in).
  • The contrast between the internal door and wall is good.
  • The door has a horizontal grab rail.
  • The contrast between the horizontal grab rail and internal door is good.
• Toilet Features View
  • The dimensions of the accessible toilet are 260cm x 250cm (8ft 6in x 8ft 2in).
  • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
  • The lighting levels are moderate to good.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 200cm (6ft 7in).
  • There is a flush on the transfer side.
  • There is a spatula type lever flush.
  • There is a dropdown rail on the transfer side.
  • The contrast between the dropdown rail(s) and wall is poor.
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • The contrast between the walls and floor is good.
  • There is an emergency alarm.
  • The emergency pull cord alarm is fully functional.
  • There is not a red flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are sanitary and nappy/incontinence items bin disposal units.
  • There is a/are coat hook(s).
  • The height of the coat hook is 170cm from the floor.
• Additional Fixtures View
  • There is a mirror.
  • The mirror is not placed at a lower level or at an angle for ease of use.
  • The toilet has a cistern.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • The toilet seat colour contrast is poor.
  • There is a toilet roll holder.
  • The toilet roll holder is on the dropdown rail.
  • The toilet roll holder can be reached from seated on the toilet.
  • There is a wash basin.
  • The wash basin and tap(s) cannot be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • There are vertical wall-mounted grab rails on both sides of the wash basin.
  • The contrast between the wash basin wall-mounted grab rail(s) and wall is good.
  • The wash basin tap type is lever mixer.
  • There is a wall fixed soap dispenser.
  • The soap dispenser cannot be reached from seated on the toilet.
  • The height of the soap dispenser is 87cm.
  • There is not a towel dispenser.
  • There is a hand dryer.
  • The hand dryer can be reached from seated on the toilet.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • The contrast between the hand dryer and the wall is good.
• Comments View
  • The toilet roll holder is on the dropdown rail.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

• Standard toilet facilities are available.

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• Toilet Facilities View
  • There is step-free access into the toilet(s).
  • The colour contrast between the external toilet door(s) and wall(s) is good.
  • There is Braille, tactile and pictorial signage on or near the toilet door.
  • An ambulant toilet cubicle is available.
  • There are additional ambulant cubicles with differing rail configurations.
  • The height of the wash basin(s) is 73cm.
  • The height of the lowered wash basin is 68cm.
  • The wash basin(s) tap type is sensor.
  • Lighting levels are moderate to good.

You are on Parent and Baby Room. Skip to the next section.

Parent and Baby Room

• There is a parent and baby room for public use.
• There is step-free access into the parent and baby room.
• There is pictorial signage on or near the parent and baby room door.
• The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
• The baby change table is not height adjustable.
• The height of the baby change table once extended is 85cm (2ft 9in).
• There are disposal facilities in the parent and baby room.
• There is a wash basin in the parent and baby room.
• The height of the wash basin is 72cm.
• The wash basin tap type is sensor.
• There is a/are chair(s) in the parent and baby room.
• There is a chair with armrests on both sides.
• There is not a toilet in the parent and baby room.
• There is not a flashing fire alarm beacon within the room.
• The lighting levels are moderate to good.

You are on Accessible Toilet(s) (next to La Piazza - Right Transfer). Skip to the next section.

Accessible Toilet(s) (next to La Piazza - Right Transfer)

• There is an/are accessible toilet(s) available.

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• Location and Access View
  • This accessible toilet is located next to La Piazza.
  • There is step-free access into the accessible toilet.
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • There is pictorial and written text signage on or near the toilet door.
  • The contrast between the external door and wall is good.
  • The door opens outwards.
  • The door is easy to open.
  • The door is locked by a locking handle.
  • The width of the accessible toilet opening is 95cm (3ft 1in).
  • The contrast between the internal door and wall is good.
  • The door has a horizontal grab rail.
  • The contrast between the horizontal grab rail and internal door is good.
• Toilet Features View
  • The dimensions of the accessible toilet are 155cm x 215cm (5ft 1in x 7ft 1in).
  • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
  • The lighting levels are moderate to good.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 85cm (2ft 9in).
  • The transfer space is obstructed by a waste disposal bin.
  • There is a flush on the transfer side.
  • There is a spatula type lever flush.
  • There is a dropdown rail on the transfer side.
  • The contrast between the dropdown rail(s) and wall is good.
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • The contrast between the walls and floor is good.
  • There is an emergency alarm.
  • The emergency pull cord alarm is fully functional.
  • There is not a red flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are sanitary, nappy/incontinence items bin and general waste (with no lid) disposal units.
  • There is a/are coat hook(s).
  • The height of the coat hook is 155cm from the floor.
• Additional Fixtures View
  • There is a mirror.
  • The mirror is not placed at a lower level or at an angle for ease of use.
  • The toilet has a cistern.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • The toilet seat colour contrast is good.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • The contrast between the toilet roll holder and the wall is poor.
  • There is a wash basin.
  • The wash basin and tap(s) can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • There are vertical wall-mounted grab rails on both sides of the wash basin.
  • The contrast between the wash basin wall-mounted grab rail(s) and wall is good.
  • The wash basin tap type is lever mixer.
  • There is a wall fixed soap dispenser.
  • The soap dispenser can be reached from seated on the toilet.
  • The height of the soap dispenser is 89cm.
  • There is not a towel dispenser.
  • There is a hand dryer.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • The contrast between the hand dryer and the wall is good.

You are on Standard Toilet(s) (next to La Piazza). Skip to the next section.

Standard Toilet(s) (next to La Piazza)

• Standard toilet facilities are available.

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• Toilet Facilities View
  • The female and male toilets are located next to La Piazza.
  • There is step-free access into the toilet(s).
  • There is pictorial signage on or near the toilet door.
  • An ambulant toilet cubicle is available.
  • There are additional ambulant cubicles with differing rail configurations.
  • The height of the wash basin(s) is 78cm.
  • The height of the lowered wash basin is 72cm.
  • The wash basin(s) tap type is sensor.
  • Lighting levels are moderate to good.
• Toilet Facilities 2 View
  • An ambulant toilet cubicle is available.
  • There are horizontal wall mounted rails available on both sides of the toilet.

You are on Parent and Baby Room (next to La Piazza). Skip to the next section.

Parent and Baby Room (next to La Piazza)

• There is a parent and baby room for public use.
• The parent and baby room is located next to La Piazza.
• There is step-free access into the parent and baby room.
• Staff do not need to be notified for use of the room.
• There is pictorial signage on or near the parent and baby room door.
• The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
• The baby change table is not height adjustable.
• The height of the baby change table once extended is 82cm (2ft 8in).
• There are disposal facilities in the parent and baby room.
• There is a wash basin in the parent and baby room.
• The height of the wash basin is 90cm.
• The wash basin tap type is lever.
• There is a/are chair(s) in the parent and baby room.
• There is a chair with armrests on both sides.
• There is not a toilet in the parent and baby room.
• There is not a flashing fire alarm beacon within the room.
• The lighting levels are moderate to good.

You are on Related Access Guides (Departure Gates). Skip to the next section.

Related Access Guides (Departure Gates)

• To view other AccessAble Detailed Access Guides that are related to this one please use the links below.
• For information about the Departure Gates please see the links below.
• Departure Gates 1-3 link (new tab) - click here
• Departure Gate 4 link (new tab) - click here
• Departure Gates 5-10 link (new tab) - click here