Access Guide
Getting Help and Assistance
- For information about assisted travel at the airport please click here (new tab).
- There is a member of staff available for help and assistance.
- There is not a member of staff trained in British Sign Language.
- There is not an assistance dog toilet or toileting area at the venue/nearby.
- Water bowls for assistance dogs are available.
- There are mobility aids available.
- The mobility aids available include wheelchairs.
- To obtain mobility aids please contact Assisted Travel Team.
- There is a portable hearing loop available, which can be used by passengers when using the airport.
If you wish to use the portable hearing loop please either contact the airport in advance or go to the assisted travel counter in the main terminal building. - There is a changing places facility located next to the Check-in Desks.
Related Access Guides (Security)
- To view other AccessAble Detailed Access Guides that are related to this one please use the links below.
- For information about Security please see the link below.
- Security link (new tab) - click here
Access To (Departure Lounge and World Duty Free)
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Stairs
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- Stairs can be used to access other floors.
- The stairs are located at the rear of the security area.
- The floors which are accessible by stairs are Security to World Duty Free/Departures Lounge.
- There are 15+ steps between floors.
- The height of the step(s) is/are between the recommended 15cm and 18cm.
- The going of the step(s) is/are between the recommended 30cm and 45cm.
- The steps are clearly marked.
- There is a/are handrail(s) at the step(s).
- The steps have a handrail on both sides.
- Handrails are at the recommended height (90cm-100cm).
- Handrails do cover the flight of stairs throughout its length.
- Handrails are easy to grip.
- Handrails do extend horizontally beyond the first and last steps.
- There is a landing.
- The lighting levels at the steps are moderate to good.
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Escalator(s)
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- Escalators can be used to access other floors.
- The escalator(s) is/are located at the rear of the security area.
- The escalators only go up.
- The floors which are accessible by escalator(s) are Security to World Duty Free/Departures Lounge.
- The escalator(s) steps are not clearly marked.
- The foot and head of the escalator(s) are not clearly marked.
- The lighting levels at the escalator(s) are moderate to good.
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Lift
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- There is a lift for public use.
- The lift is located at the rear of the security area.
- The lift is a standard lift.
- A member of staff does not need to be notified for use of the lift.
- The floors which are accessible by this lift are Security to World Duty Free/Departures Lounge.
- There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
- Lift doors do contrast visually with lift lobby walls.
- The external controls for the lift are within 90cm - 110cm from the floor.
- The colour contrast between the external lift controls and the control plate is poor.
- The colour contrast between the external lift control plate and the wall is poor.
- The clear door width of the lift is 80cm (2ft 7in).
- The dimensions of the lift are 110cm x 140cm (3ft 7in x 4ft 7in).
- There are no separate entry and exit doors in the lift.
- There is a mirror to aid reversing out of the lift.
- There is not a list of floor services available within the lift.
- The lift does have a visual floor indicator.
- The lift does have an audible announcer.
- The internal controls for the lift are within 90cm - 120cm from the floor.
- There is not a hearing loop system.
- The lift does have Braille markings.
- The lift does have tactile markings.
- The lighting levels in the lift are moderate to good.
World Duty Free
- World Duty Free is located to along the walkway leading from the stairs, escalators and lift from the security area.
- There is a short cut available for those with mobility issues to bypass the World Duty Free.
- There is shortcut located on the left of the walkway. A member of staff is required to escort you through the short cut.
- The type of flooring in along the route is tiles.
- There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
- There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
- The main aisle width is over 200cm.
- The majority of aisle widths are 150cm+.
- There is clear signage to the departure lounge.
- The shop does not play background music.
- The lighting levels are good.
- The tills are located at the rear of the World Duty Free.
- The till(s)/counter(s) is/are not clearly signed.
- There is step-free access to the till(s)/counter(s).
- There is a clear accessible route to the till(s)/counter(s).
- There are not windows, TVs, glazed screens or mirrors behind the till(s)/counter(s) which could adversely affect the ability of someone to lip read.
- The till(s)/counter(s) is/are not placed in front of a background which is patterned.
- The height of the till(s)/counter(s) is/are very low (75cm or lower).
- There is not a hearing assistance system at the till(s)/counter(s).
Toilet Facilities
- The nearest accessible toilets, standard toilets and baby changing facilities are located within the Departure Lounge.
Related Access Guides (Departure Lounge)
- To view other AccessAble Detailed Access Guides that are related to this one please use the links below.
- For information about the Departure Lounge please see the link below.
- Departure Lounge link (new tab) - click here