You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• To book and obtain special assistance and for information please click here (new tab).
• There is a member of staff available for help and assistance.
• There is not a member of staff trained in British Sign Language.
• There is not a member of staff trained in Irish Sign Language.
• The alternative formats documents can be provided in include; Braille.
• There is an assistance dog toilet or toileting area at the venue/nearby.
• The assistance dog toilet or toileting area is located landside or airside as directed by the Special Assistance Team.
• Water bowls for assistance dogs are available.
• There are mobility aids available.
• The mobility aids available include mobile hoists, ceiling track hoists, wheelchairs, shower chairs and hoist slings.
• To obtain mobility aids please contact the Special Assistance team in the Check-in Hall.
• There is a designated place of safety which can be used by people with dementia, autism or learning disabilities.
• The place of safety is located in the International Departures corridor.
• For information about the Belfast International Airport Special Assistance Services please click here (opens in new tab).

You are on Ambulift(s). Skip to the next section.

Ambulift(s)

• The clear door width of the lift entrance is 100cm.
• The dimensions of the lift are 203cm x 100cm (6ft 8in x 3ft 3in).
• There are separate entry and exit doors in the lift.
• There is seating available in the Ambulift.
• The seats do not have armrests.
• There is a designated space available for wheelchair users.
• There are 4 wheelchair spaces.

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• Comments View
  • There are 3 Ambulifts that may be used.
  • The information above describes the smallest Ambulift.
  • The largest has a 230cm wide x 120 deep lift, with 120cm wide entry gate. There are 3 drop down seats without armrests and space for up to 9 wheelchairs.

You are on Aircraft to Domestic Arrivals. Skip to the next section.

Aircraft to Domestic Arrivals

• Exit from the aircraft is either by mobile steps or Ambulift.
• There is step free-access from the aircraft to the arrival gates.
• There is slight ramped access to the gates.
• A member of the special assistance team can provide assistance for passengers with restricted mobility from the aircraft.
• Where aircrafts are parked at a distance from the arrival gate, transfer may be made by minibus with a steep ramp access at the rear. The ramp is 80cm wide.
• Pedestrian passengers should follow the directions of ground staff and follow the marked footpaths to the terminal building.

You are on Outside Access (Arrival Gate by Gate 10). Skip to the next section.

Outside Access (Arrival Gate by Gate 10)

• This information is for the entrance located near Departure Gate 10.
• The entrance area/door is clearly signed.
• There is ramped/sloped access at this entrance.
• There is not a canopy or recess which provides weather protection at this entrance.
• The entrance door(s) does/do contrast visually with its immediate surroundings.
• The main door(s) open(s) towards you (pull).
• The door(s) is/are single width.
• The door(s) is/are permanently held open.
• The width of the door opening is 88cm.
• There is a small lip on the threshold of the entrance, with a height of 2cm or below.
• There is a member of staff available for assistance at this entrance.
• The ramp/slope is located on the path leading to the entrance.
• The gradient of the ramp/slope is slight.
• The ramp/slope is permanent.
• There is a level landing at the top of the ramp/slope.
• There is a/are handrail(s) at the ramp.
• The handrail(s) is/are on both sides.

You are on Ramp(s) or Slope(s) (Arrivals Gate by Gate 10 - Internal Corridor). Skip to the next section.

Ramp(s) or Slope(s) (Arrivals Gate by Gate 10 - Internal Corridor)

• There is a ramp/slope located between the arrivals gate and the non-return doors at the Domestic Baggage Claim Hall.
• The gradient of the ramp/slope is slight.
• The ramp/slope is permanent.
• There is a level landing at the top of the ramp/slope.
• There is a/are handrail(s) at the ramp.
• The handrail(s) is/are on both sides.
• The lighting levels at the ramp/slope are moderate to good.

You are on Entrance (Domestic Baggage Claim by Gate 10 - Non-Return). Skip to the next section.

Entrance (Domestic Baggage Claim by Gate 10 - Non-Return)

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• Entrance View
  • This information is for the entrance located in the corridor from the single door entrance by gate 10.
  • The entrance area/door is clearly signed.
  • There is ramped/sloped access at this entrance.
  • The entrance door(s) does/do contrast visually with its immediate surroundings.
  • The main door(s) open(s) automatically (away from you).
  • The door(s) is/are double width.
  • The width of the door opening is 98cm.
  • There is a second set of doors.
  • The door(s) open(s) automatically (away from you).
  • The door(s) is/are double width.
  • The width of the door opening is 98cm.
  • There is a member of staff available for assistance at this entrance.

You are on Outside Access (Arrival Gate by Gate 16). Skip to the next section.

Outside Access (Arrival Gate by Gate 16)

• This information is for the entrance located near Departure Gate 16.
• The entrance area/door is clearly signed.
• There is ramped/sloped access at this entrance.
• There is not a canopy or recess which provides weather protection at this entrance.
• There is a dark mat or floor marking at this entrance that might be perceived as a hole.
• The entrance door(s) does/do contrast visually with its immediate surroundings.
• The main door(s) open(s) towards you (pull).
• The door(s) is/are double width.
• The width of the door opening is 156cm.
• There is a small lip on the threshold of the entrance, with a height of 2cm or below.
• There is a member of staff available for assistance at this entrance.
• The ramp/slope is located in front of the entrance.
• The gradient of the ramp/slope is slight.
• The ramp/slope is permanent.
• There is not a level landing at the top of the ramp/slope.
• There is a/are handrail(s) at the ramp.
• The handrail(s) is/are on the right going up.

You are on Outside Access (Arrival Gate by Gate 17). Skip to the next section.

Outside Access (Arrival Gate by Gate 17)

• This information is for the entrance located near departure gate 17.
• The entrance area/door is clearly signed.
• There is ramped/sloped access at this entrance.
• There is not a canopy or recess which provides weather protection at this entrance.
• There is a dark mat or floor marking at this entrance that might be perceived as a hole.
• The entrance door(s) does/do contrast visually with its immediate surroundings.
• There is not a bell/buzzer.
• There is not an intercom.
• The main door(s) open(s) towards you (pull).
• The door(s) is/are double width.
• The door(s) is/are permanently held open.
• The width of the door opening is 158cm.
• There is a small lip on the threshold of the entrance, with a height of 2cm or below.
• The ramp/slope is located in front of the entrance.
• The gradient of the ramp/slope is slight.
• The ramp/slope is permanent.
• There is a/are handrail(s) at the ramp.
• The handrail(s) is/are on the left going up.

You are on Entrance (Non-Return Doors by Gates 16 and 17). Skip to the next section.

Entrance (Non-Return Doors by Gates 16 and 17)

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• Entrance View
  • This information is for the entrance located in the corridor from the double door entrances by Gates 16 and 17.
  • The entrance area/door is clearly signed.
  • There is ramped/sloped or stepped access at this entrance.
  • The entrance door(s) does/do contrast visually with its immediate surroundings.
  • The main door(s) open(s) automatically (away from you).
  • The door(s) is/are double width.
  • The width of the door opening is 98cm.
  • There is a second set of doors.
  • The door(s) open(s) automatically (away from you).
  • The door(s) is/are double width.
  • The width of the door opening is 98cm.
• Ramp/Slope View
  • The ramp/slope is located to the left after the entrance.
  • The gradient of the ramp/slope is slight.

You are on Level Change (Baggage Reclaim Entrance from Gates 16 and 17). Skip to the next section.

Level Change (Baggage Reclaim Entrance from Gates 16 and 17)

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• Ramp / Slope View
  • There is a ramp/slope located to the right after the Baggage Reclaim area entrance from Gates 16 and 17.
  • The ramp/slope is used to access the Baggage Reclaim area.
  • The gradient of the ramp/slope is slight.
  • The ramp/slope is permanent.
  • There is a level landing at the top of the ramp/slope.
  • There is a/are handrail(s) at the ramp.
  • The handrail(s) is/are on both sides.
  • The lighting levels at the ramp/slope are moderate to good.
  • The ramp/slope does bypass the step(s).
• Step(s) View
  • There is a/are step(s) located after the Baggage Reclaim area entrance from Gates 16 and 17.
  • The step(s) is/are used to access the Baggage Reclaim area.
  • There is/are 9 step(s).
  • The step(s) is/are clearly marked.
  • The height of the step(s) is/are between 15cm and 18cm.
  • The height of the step(s) is/are 17cm.
  • The going of the step(s) is/are between the recommended 30cm and 45cm.
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do extend horizontally beyond the first and last steps.
  • The lighting levels at the step(s) are moderate to good.

You are on Baggage Claim (Domestic). Skip to the next section.

Baggage Claim (Domestic)

• There are 3 baggage carousels.
• The baggage carousels are clearly signed.
• The type of flooring in this area is tiles.
• There is seating available in the baggage claim area.
• There is a mixture of seating with and without armrests.
• There is a member of staff available to assist with retrieving baggage from the carousels.
• There is additional seating in the Arrivals Hall adjacent with step-free access through to the Baggage Reclaim area.
  The Outsized Baggage Collection Area is located next to Track 2. Doors open automatically and are held open for items to be collected. There is no counter in this area.

You are on Outsized Baggage Collection. Skip to the next section.

Outsized Baggage Collection

• Outsized baggage, pushchairs, wheelchairs and sports equipment is collected from the Outsized Baggage Collection Area next to Track 2 in the Domestic Baggage Claim area off the Arrivals Hall.
• The double doors are remotely activated and are automatic (opening towards you). The opening width is 172cm.
• They are only opened when there is baggage available to collect. The doors are held open until the room has been cleared.

You are on Accessible Toilet(s) (Left Hand Transfer). Skip to the next section.

Accessible Toilet(s) (Left Hand Transfer)

• There is an/are accessible toilet(s) for public use.

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• Location and Access View
  • This accessible toilet is located next to Track 3 in the Domestic Baggage Reclaim Area.
  • There is step-free access into the accessible toilet.
• Features and Dimensions View
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • There is tactile, pictorial, written text and 'Not All Disabilities Are Visible' signage on or near the toilet door.
  • The door opens outwards.
  • The door is heavy.
  • The door is locked by a lever twist.
  • The width of the accessible toilet door is 80cm (2ft 7in).
  • The door has a horizontal grab rail.
  • The dimensions of the accessible toilet are 163cm x 220cm (5ft 4in x 7ft 3in).
  • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
  • The toilet has not got a non-slip floor.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 76cm (2ft 6in).
  • The transfer space is obstructed by a waste disposal bin.
  • There is a flush, however it is not on the transfer side.
  • There is not a spatula type lever flush.
  • There is a dropdown rail on the transfer side.
  • There is an emergency alarm.
  • The emergency pull cord alarm is not fully functional.
  • The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • There is not a flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are female sanitary and general waste (with no lid) disposal units.
  • There is a/are coat hook(s).
  • The height of the coat hook is 171cm from the floor.
• Position of Fixtures View
  • There is not a/are not wall-mounted grab rail(s) available.
  • There is a mirror.
  • The mirror is placed at a lower level or at an angle for ease of use.
  • There is not a shelf next to the toilet.
  • The toilet has a backrest.
  • The height of the toilet seat above floor level is 46cm (1ft 6in).
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 62cm (2ft).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 71cm (2ft 4in).
  • There are vertical wall-mounted grab rails on both sides of the wash basin.
  • The wash basin tap type is lever.
  • There is a mixer tap.
  • Taps have clear markings to indicate hot and cold settings.
  • There is a soap dispenser.
  • The soap dispenser cannot be reached from seated on the toilet.
  • The height of the soap dispenser is 99cm.
  • There is not a towel dispenser.
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • The height of the hand dryer is 80cm (2ft 7in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is poor.
  • The contrast between the internal door and wall is poor.
  • The contrast between the dropdown rail(s) and wall is fair.
  • The contrast between the wall-mounted grab rail(s) and wall is fair.
  • The toilet seat colour contrast is poor.
  • The contrast between the walls and floor is good.
  • The lighting levels are good.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

• Standard toilet facilities are available.
• The female toilet facilities that were surveyed are located next to Track 3 in the Domestic Baggage Reclaim Area.
• There is step-free access into the female toilet(s).
• There is tactile and pictorial signage on or near the toilet door.
• An ambulant toilet with wall-mounted grab rails is available.
• There is a horizontal grab rail to the left of the seat.
• There is a lowered wash basin.
• The height of the lowered wash basin is 74cm.
• The wash basin(s) tap type is sensor.
• There is not a flashing fire alarm beacon within the toilets.
• Lighting levels are good.

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• Access to Standard Male Toilet(s) View
  • The male toilet facilities that were surveyed are located next to Track 3 in the Domestic Baggage Reclaim Area.
  • There is step-free access into the male toilet(s).
  • There is tactile and pictorial signage on or near the toilet door.
  • There is a lowered urinal.
  • The height of the lowered urinal is 50cm.
  • There are vertical wall-mounted grab rails on both sides of the lowered urinal.
  • The lowered urinal does contrast visually with the wall.
  • There is sufficient space for a wheelchair in front of the lowered urinal (90cm x 140cm).
  • An ambulant toilet with wall-mounted grab rails is available.
  • There is a horizontal grab rail to the right of the seat and vertical one to the left.
  • There is a lowered wash basin.
  • The height of the lowered wash basin is 74cm.
  • The wash basin(s) tap type is sensor.
  • There is not a flashing fire alarm beacon within the toilets.
  • Lighting levels are good.

You are on Parent and Baby Room. Skip to the next section.

Parent and Baby Room

• There is a parent and baby room for public use.
• The parent and baby room is located next to Track 3 in the Domestic Baggage Reclaim Area.
• There is step-free access into the parent and baby room.
• Staff do not need to be notified for use of the room.
• There is tactile and pictorial signage on or near the parent and baby room door.
• The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
• The baby change table is not height adjustable.
• The height of the baby change table once extended is 103cm (3ft 5in).
• There are disposal facilities in the parent and baby room.
• There is a wash basin in the parent and baby room.
• The height of the wash basin is 90cm.
• The wash basin tap type is lever.
• There is/are not chair(s) in the parent and baby room.
• There is not a toilet in the parent and baby room.
• There is not a flashing fire alarm beacon within the room.
• The lighting levels are good.

You are on Arrivals Hall. Skip to the next section.

Arrivals Hall

• For information about the Arrivals Hall please click here (opens in new tab).