You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• To book and obtain special assistance and for information please click here (new tab).
• There is a member of staff available for help and assistance.
• There is not a member of staff trained in British Sign Language.
• There is not a member of staff trained in Irish Sign Language.
• The alternative formats documents can be provided in include; Braille.
• There is an assistance dog toilet or toileting area at the venue/nearby.
• The assistance dog toilet or toileting area is located landside or airside as directed by the Special Assistance Team.
• Water bowls for assistance dogs are available.
• There are mobility aids available.
• The mobility aids available include mobile hoists, ceiling track hoists, wheelchairs, shower chairs and hoist slings.
• To obtain mobility aids please contact the Special Assistance team in the Check-in Hall.
• There is a designated place of safety which can be used by people with dementia, autism or learning disabilities.
• The place of safety is located in the International Departures corridor.
• For information about the Belfast International Airport Special Assistance Services please click here (opens in new tab).

You are on International Arrivals and Border Control. Skip to the next section.

International Arrivals and Border Control

• For more information about International Arrivals and Border Control please click here (opens in new tab).

You are on Access To (International Baggage Reclaim). Skip to the next section.

Access To (International Baggage Reclaim)

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• Stairs View
  • Stairs can be used to access other floors.
  • The stairs are for public use.
  • The stairs are located just beyond border control.
  • The floors which are accessible by stairs are 1 (Border Control) and 0 (International Baggage Reclaim).
  • There are 15+ steps between floors.
  • The height of the step(s) is/are between the recommended 15cm and 18cm.
  • The going of the step(s) is/are between the recommended 30cm and 45cm.
  • The steps are clearly marked.
  • There is a/are handrail(s) at the step(s).
  • The steps have a handrail on both sides.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do extend horizontally beyond the first and last steps.
  • There is a landing.
  • The lighting levels at the steps are good.
• Escalator(s) View
  • Escalators can be used to access other floors.
  • The escalator(s) is/are located just beyond border control.
  • The escalators only go down.
  • The floors which are accessible by escalator(s) are 1 (Border Control) and 0 (International Baggage Reclaim).
  • The escalator(s) steps are not clearly marked.
  • The foot and head of the escalator(s) are not clearly marked.
  • The lighting levels at the escalator(s) are good.
• Lift View
  • There is a lift for public use.
  • The lift is located at the rear of border control.
  • The lift is a standard lift.
  • A member of staff does not need to be notified for use of the lift.
  • The floors which are accessible by this lift are 1 (Border Control) and 0 (International Baggage Reclaim).
  • There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
  • Lift doors do contrast visually with lift lobby walls.
  • The external controls for the lift are not within 90cm - 110cm from the floor.
  • The colour contrast between the external lift controls and the control plate is poor.
  • The colour contrast between the external lift control plate and the wall is poor.
  • The clear door width of the lift is 80cm (2ft 7in).
  • The dimensions of the lift are 110cm x 140cm (3ft 7in x 4ft 7in).
  • There are no separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • The lift does not have a visual floor indicator.
  • The lift does not have an audible announcer.
  • The internal controls for the lift are within 90cm - 120cm from the floor.
  • There is not a hearing loop system.
  • The lift does not have Braille markings.
  • The lift does have tactile markings.
  • The lighting levels in the lift are good.

You are on Entrance (Arrivals - Channel Islands, Isle of Mann and Republic of Ireland). Skip to the next section.

Entrance (Arrivals - Channel Islands, Isle of Mann and Republic of Ireland)

• This entrance is located to the side of International Baggage Reclaim.
• There is step-free level access at the entrance.
• The entrance area is clearly signed.
• There is a canopy or recess which provides weather protection at this entrance.
• There are no help points available.
• There are double manual doors which open towards you.
• The width of the opening is 159cm.
• The doors have a medium colour contrast.

You are on Baggage Claim (International Baggage Claim). Skip to the next section.

Baggage Claim (International Baggage Claim)

• There are 2 (tracks 4 and 5) baggage carousels.
• The baggage carousels are clearly signed.
• The type of flooring in this area is tiles.
• There is seating available in the baggage claim area.
• There is a mixture of seating with and without armrests.
• There is a member of staff available to assist with retrieving baggage from the carousels.
• Luggage trolleys are available to the side of the baggage claim area. There is an induction loop hearing assistance system to the area which is signed on the pillars.

You are on Counter (Baggage Enquiries). Skip to the next section.

Counter (Baggage Enquiries)

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• Counter View
  • The counter is located beyond the Baggage Reclaim Area.
  • The counter is clearly visible from the entrance.
  • There is step-free access to the counter.
  • There is a clear unobstructed route to the counter.
  • There are no windows, TVs, glazed screens or mirrors behind the counter which could adversely affect the ability of someone to lip read.
  • The counter is not placed in front of a background which is patterned.
  • The lighting levels at the counter are good.
  • The height of the counter is high (110cm+).
  • There is sufficient space to write or sign documents on the counter.
  • There is not a lowered section of the counter.
  • The counter is staffed.
  • There is not a hearing assistance system at the counter.
  • Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are provided near the counter.
  • The type of flooring in this area is tiles.
• Waiting Area View
  • There is a waiting area close to the counter.
  • Access to the waiting area is unobstructed.
  • There are seats with armrests on both sides.
  • There is sufficient space for a wheelchair user to use the waiting area.
• Comments View
  • When the desk is unstaffed please telephone 07977 421787 for service and assistance.

You are on Accessible Toilet(s) (with Accessible Shower - Right Hand Transfer). Skip to the next section.

Accessible Toilet(s) (with Accessible Shower - Right Hand Transfer)

• There is an/are accessible toilet(s) for public use.

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• Location and Access View
  • This accessible toilet is located to the left as you enter the International Baggage Reclaim Area.
  • There is step-free access into the accessible toilet.
• Features and Dimensions View
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • There is tactile and pictorial signage on or near the toilet door.
  • The door opens outwards.
  • The door is light.
  • The door is locked by a lever twist.
  • The width of the accessible toilet door is 78cm (2ft 7in).
  • The door has a horizontal grab rail.
  • The dimensions of the accessible toilet are 388cm x 265cm (12ft 9in x 8ft 8in).
  • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
  • The toilet has a non-slip floor.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 225cm (7ft 5in).
  • There is a flush on the transfer side.
  • There is a spatula type lever flush.
  • There is a dropdown rail on the transfer side.
  • There is an emergency alarm.
  • The emergency pull cord alarm is fully functional.
  • There is not a flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are general waste (with no lid) disposal units.
  • There is a/are coat hook(s).
  • The height of the coat hook is 171cm from the floor.
• Position of Fixtures View
  • There is not a/are not wall-mounted grab rail(s) available.
  • There is a mirror.
  • The mirror is not placed at a lower level or at an angle for ease of use.
  • There is not a shelf next to the toilet.
  • The toilet has a cistern.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 80cm (2ft 7in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 74cm (2ft 5in).
  • There are vertical wall-mounted grab rails on both sides of the wash basin.
  • The wash basin tap type is lever.
  • There is a mixer tap.
  • Taps have clear markings to indicate hot and cold settings.
  • There is a soap dispenser.
  • The soap dispenser cannot be reached from seated on the toilet.
  • The height of the soap dispenser is 93cm.
  • There is not a towel dispenser.
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • The height of the hand dryer is 80cm (2ft 7in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is fair.
  • The contrast between the internal door and wall is fair.
  • The contrast between the dropdown rail(s) and wall is fair.
  • The contrast between the wall-mounted grab rail(s) and wall is fair.
  • The toilet seat colour contrast is poor.
  • The contrast between the walls and floor is poor.
  • The lighting levels are moderate to good.
• Baby Changing Facilities View
  • Baby changing facilities are located within the accessible toilet.
  • The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
  • The baby change table is not height adjustable.
  • The height of the baby change table once extended is 84cm (2ft 9in).
• Comments View
  • There is an accessible shower facility in this room.

You are on Accessible Shower (Accessible Toilet). Skip to the next section.

Accessible Shower (Accessible Toilet)

• Accessible shower facilities are available.
• The accessible shower(s) surveyed is/are located in the accessible toilet.
• The facilities available in the accessible shower(s) include; an adjustable shower head, handrails and a flip-down seat.
• The height of the seat is 48cm (1ft 7in).
• There is level access to the services from the accessible shower facilities.

You are on Accessible Toilet(s) (Family Rooms - Right Hand Transfer). Skip to the next section.

Accessible Toilet(s) (Family Rooms - Right Hand Transfer)

• There is an/are accessible toilet(s) for public use.

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• Location and Access View
  • This accessible toilet is located to the left as you enter the International Baggage Reclaim Area.
  • There is step-free access into the accessible toilet.
• Features and Dimensions View
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • There is tactile and pictorial signage on or near the toilet door.
  • The door opens outwards.
  • The door is light.
  • The door is locked by a lever twist.
  • The width of the accessible toilet door is 78cm (2ft 7in).
  • The door has a horizontal grab rail.
  • The dimensions of the accessible toilet are 152cm x 221cm (4ft 12in x 7ft 3in).
  • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
  • The toilet has not got a non-slip floor.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 82cm (2ft 8in).
  • The transfer space is obstructed by a bin.
  • There is a flush, however it is not on the transfer side.
  • There is not a spatula type lever flush.
  • There is a dropdown rail on the transfer side.
  • There is an emergency alarm.
  • The emergency pull cord alarm is not fully functional.
  • The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • There is not a flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are general waste (with no lid) disposal units.
  • There is not a/are not coat hook(s).
• Position of Fixtures View
  • There is not a/are not wall-mounted grab rail(s) available.
  • There is a mirror.
  • The mirror is not placed at a lower level or at an angle for ease of use.
  • There is not a shelf next to the toilet.
  • The toilet has a backrest.
  • The height of the toilet seat above floor level is 41cm (1ft 4in).
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 81cm (2ft 8in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 75cm (2ft 6in).
  • There are vertical wall-mounted grab rails on both sides of the wash basin.
  • The wash basin tap type is lever.
  • There is a mixer tap.
  • Taps have clear markings to indicate hot and cold settings.
  • There is a soap dispenser.
  • The soap dispenser can be reached from seated on the toilet.
  • The height of the soap dispenser is 103cm.
  • There is not a towel dispenser.
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • The height of the hand dryer is 80cm (2ft 7in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is fair.
  • The contrast between the internal door and wall is fair.
  • The contrast between the dropdown rail(s) and wall is fair.
  • The contrast between the wall-mounted grab rail(s) and wall is fair.
  • The toilet seat colour contrast is poor.
  • The contrast between the walls and floor is good.
  • The lighting levels are good.
• Baby Changing Facilities View
  • Baby changing facilities are located within the accessible toilet.
  • The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
  • The baby change table is not height adjustable.
  • The height of the baby change table once extended is 100cm (3ft 3in).
• Comments View
  • There is an additional accessible toilet next door with the transfer space on the left.

You are on Accessible Toilet(s) (next to the Standard Toilets - Left Hand Transfer). Skip to the next section.

Accessible Toilet(s) (next to the Standard Toilets - Left Hand Transfer)

• There is an/are accessible toilet(s) for public use.

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• Location and Access View
  • This accessible toilet is located next to the female standard toilet facilities, to the right before the exit.
  • There is step-free access into the accessible toilet.
• Features and Dimensions View
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • There is tactile, pictorial and 'Not All Disabilities Are Visible' signage on or near the toilet door.
  • The door opens outwards.
  • The door is light.
  • The door is locked by a locking handle.
  • The width of the accessible toilet door is 83cm (2ft 9in).
  • The door has a horizontal grab rail.
  • The dimensions of the accessible toilet are 152cm x 226cm (4ft 12in x 7ft 5in).
  • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
  • The toilet has not got a non-slip floor.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 85cm (2ft 9in).
  • The transfer space is obstructed by a sanitary bin.
  • There is a flush, however it is not on the transfer side.
  • There is not a spatula type lever flush.
  • There is a dropdown rail on the transfer side.
  • There is an emergency alarm.
  • The emergency pull cord alarm is fully functional.
  • There is not a flashing fire alarm beacon within the toilet.
  • Disposal facilities are not available in the toilet.
  • There is a/are female sanitary disposal units.
  • There is a/are coat hook(s).
  • The height of the coat hook is 171cm from the floor.
• Position of Fixtures View
  • There is not a/are not wall-mounted grab rail(s) available.
  • There is a mirror.
  • The mirror is not placed at a lower level or at an angle for ease of use.
  • There is not a shelf next to the toilet.
  • The toilet has a backrest.
  • The height of the toilet seat above floor level is 52cm (1ft 8in).
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 81cm (2ft 8in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 74cm (2ft 5in).
  • There are vertical wall-mounted grab rails on both sides of the wash basin.
  • The wash basin tap type is lever.
  • There is a mixer tap.
  • Taps have clear markings to indicate hot and cold settings.
  • There is a soap dispenser.
  • The soap dispenser cannot be reached from seated on the toilet.
  • The height of the soap dispenser is 101cm.
  • There is not a towel dispenser.
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • The height of the hand dryer is 91cm (2ft 12in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is fair.
  • The contrast between the internal door and wall is poor.
  • The contrast between the dropdown rail(s) and wall is fair.
  • The contrast between the wall-mounted grab rail(s) and wall is fair.
  • The toilet seat colour contrast is poor.
  • The contrast between the walls and floor is fair.
  • The lighting levels are moderate to good.
• Comments View
  • There is an additional accessible toilet opposite the male standard toilets with transfer space on the right.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

• Standard toilet facilities are available.
• The female toilet facilities that were surveyed are located directly opposite as you enter the Baggage Reclaim Area.
• There is step-free access into the female toilet(s).
• There is tactile and pictorial signage on or near the toilet door.
• An ambulant toilet with wall-mounted grab rails is available.
• There is a horizontal grab rail to the right of the seat and vertical one to the left.
• There is a lowered wash basin.
• The height of the lowered wash basin is 73cm.
• There are no vertical wall-mounted grab rails at the lowered wash basin.
• The wash basin(s) tap type is sensor.
• There is not a flashing fire alarm beacon within the toilets.
• Lighting levels are good.

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• Access to Standard Male Toilet(s) View
  • The male toilet facilities that were surveyed are located directly opposite as you enter the Baggage Reclaim Area.
  • There is step-free access into the male toilet(s).
  • There is tactile and pictorial signage on or near the toilet door.
  • There is a lowered urinal.
  • The height of the lowered urinal is 53cm.
  • There are vertical wall-mounted grab rails on both sides of the lowered urinal.
  • The lowered urinal does contrast visually with the wall.
  • There is sufficient space for a wheelchair in front of the lowered urinal (90cm x 140cm).
  • An ambulant toilet with wall-mounted grab rails is available.
  • There is a horizontal grab rail to the left of the seat and vertical one to the right.
  • There is a lowered wash basin.
  • The height of the lowered wash basin is 74cm.
  • There are no vertical wall-mounted grab rails at the lowered wash basin.
  • The wash basin(s) tap type is sensor.
  • There is not a flashing fire alarm beacon within the toilets.
  • Lighting levels are good.

You are on Parent and Baby Room (Family Rooms). Skip to the next section.

Parent and Baby Room (Family Rooms)

• There is a parent and baby room for public use.
• The parent and baby room is located to the left as you enter the International Baggage Reclaim Area.
• There is step-free access into the parent and baby room.
• Staff do not need to be notified for use of the room.
• There is pictorial signage on or near the parent and baby room door.
• The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
• The baby change table is not height adjustable.
• The height of the baby change table once extended is 100cm (3ft 3in).
• There are disposal facilities in the parent and baby room.
• There is not a wash basin in the parent and baby room.
• There is/are not chair(s) in the parent and baby room.
• There is a toilet in the parent and baby room.
• There is a flashing fire alarm beacon within the room.
• The lighting levels are good.

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• Comments View
  • There are 2 similar family rooms here.

You are on Exit to the Arrivals Hall. Skip to the next section.

Exit to the Arrivals Hall

• From the Baggage Reclaim exit through the exit on the left. Follow the corridor round to the right and down the ramp. Continue along the corridor, turn left and exit in to the Arrivals Hall.
• There is no return through these doors.

You are on Ramp(s) or Slope(s) (International Baggage Reclaim). Skip to the next section.

Ramp(s) or Slope(s) (International Baggage Reclaim)

• There is a ramp/slope located in the corridor from the International Baggage Reclaim.
• The ramp/slope is used to access the Arrivals Hall.
• The gradient of the ramp/slope is slight.
• The ramp/slope is permanent.
• There is a level landing at the top of the ramp/slope.
• There is a/are handrail(s) at the ramp.
• The handrail(s) is/are in the centre.
• The lighting levels at the ramp/slope are good.

You are on Arrivals Hall. Skip to the next section.

Arrivals Hall

• For information about the Arrivals Hall please click here (opens in new tab).