You are on Overview. Skip to the next section.

Overview

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• About View
  • There are 458 bedrooms.
  • There is step-free level access to all bedrooms.
  • There are 14 bedrooms with adaptations.
  • There is step-free level access to all bedrooms with adaptations.
  • None of the bedrooms with adaptations have adjoining rooms.
  • All bedrooms with adaptations have an ensuite with a wheel-in shower.
  • Only assistance dogs are welcomed here.
  • Shared facilities include: restaurants, bars, a gym, a spa, a games room, shops and swimming pools.
  • A hair salon is also available.
• Parking and Public Transport View
  • The venue has its own car park, with Blue Badge parking available.
  • There is a drop-off point.
  • For the latest travel options and information you can plan your travel using Google Maps (opens new tab).
• Getting In and Around View
  • There is step-free level access at the most accessible entrance.
  • There is step-free level access throughout the majority of areas.
  • The following areas have stepped access: access to the playground, minigolf, sports courts, and the rooftop pool area.
  • The following areas have step-free access via slopes or ramps: Bar Palmera, the lobby lounge, the splash pools and the main pool area.
  • There are no doors to open along circulation routes.
  • Levels -2 to 6 can be accessed via a standard lift and stairs.
• Getting Help and Assistance View
  • Seating is available.
  • There is not a hearing assistance system.
  • You can borrow or hire the following equipment: a manual wheelchair, an electric wheelchair and a mobility scooter.
  • View more information on borrowing or hiring equipment (opens new tab).
  • There is not a water bowl available for assistance dogs.
• Related Access Guides View
  • View information on GF Gran Costa Adeje - Tenerife - Food and Drink (opens new tab).
  • View information on GF Gran Costa Adeje - Tenerife - Swimming Pools and Fitness (opens new tab).

You are on Toilet and Changing Facilities. Skip to the next section.

Toilet and Changing Facilities

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• Toilet Facilities View
  • There are 5 toilets with adaptations.
  • The toilets with adaptations are located on level -2 to the rear of the lobby, on the -1 corridor and on level 0 to either side of the pools.
  • The transfer space varies between toilets with adaptations.
  • Toilet with adaptations on level -1 and level 0 has no transfer space.
  • Female and male step-free standard toilet facilities are located on level -2 to the rear of the lobby, on the -1 corridor, level 0 to either side of the pools and on level 6.
• Changing Facilities View
  • Standard changing facilities are located beside the children's pool on level 0.
  • Parent and baby changing facilities are located within the female toilets on level -2 and in the toilets with adaptations on levels -1 and 0.
• Washroom and Shower Facilities View
  • Standard shower facilities are located to the rear of the pool in the standard male and female toilets on level 0 and in the level 6 rooftop standard toilets.

You are on Parking. Skip to the next section.

Parking

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• Car Park View
  • The car park is located to the right and left of the main entrance.
  • The car park is open air/surface.
  • The car park surface consists of block paving.
  • There are 4 designated Blue Badge parking bays available.
  • The Blue Badge bays are signposted but have no markings.
  • The most accessible route from the Blue Badge parking has a slight ramp.
• Charges and Restrictions View
  • Parking is free for all users.
• Electric Vehicle Charging Points View
  • There are no electric vehicle charging points designated for Blue Badge holders.
  • There are 2 electric vehicle charging points.
  • The dimensions of the surveyed electric vehicle charging bay are 314cm (width) x 474cm (depth).
  • The controls are not at a suitable height for a wheelchair user.
  • The nozzle holster is not at a suitable height for a wheelchair user.
  • An online account is required to use the charging point.
  • Payment can be made via an app.
• Drop-off Point View
  • There is a designated drop-off point available.
  • The designated drop-off point is located at the front of the building.
  • There is a dropped kerb without tactile paving from the drop-off point.

You are on Entrance (Main). Skip to the next section.

Entrance (Main)

• This entrance is located at the front of the hotel, giving access to level -2.
• The entrance area is not clearly signed.
• There is a canopy or recess which provides weather protection at the entrance.
• There is step-free level access at the entrance.
• There is a key fob/card reader at a height of 122cm.
• There is an intercom at a height of 155cm.
• There are double automatic doors.
• The doors open by sliding.
• The width of the opening is 183cm.
• The doors have a low colour contrast.

You are on Lobby. Skip to the next section.

Lobby

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• Access View
  • There is step-free level access to the lobby.
  • The following are located in the lobby area: reception / check-in, an excursions service, a luggage room, shops, a seating area and a bar.
  • There is step-free level access throughout the majority of the lobby area.
  • The following areas have step-free access via ramps: the lounge area.
  • Some flooring is shiny and patterned.
  • There is background noise.
  • There is wayfinding and overhead / area signage in the lobby area.
  • The colour, design and typeface of signage is not consistent throughout.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade.
• Reception / Check-In View
  • The height of the reception desk is 110cm.
  • There is not a lowered section at the desk.
  • The reception has windows and patterned/distracting backgrounds which may affect the ability of someone to lip read.
  • The payment machine is portable.
  • There is not a hearing assistance system.
• Seating View
  • Seating available in this area includes: chairs with armrests, armchairs, sofas and stools.
  • Furniture available in this area includes: tables, coffee tables and desks.
  • The surface height of the tables/desks is not suitable for wheelchair users.
  • The clear height under the tables/desks is not suitable for wheelchair users.
  • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
  • There is space for an assistance dog to rest.

You are on Shop (Bazar Costa Adeje). Skip to the next section.

Shop (Bazar Costa Adeje)

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• Access to the Shop View
  • Bazar Costa Adeje is located in the lobby on level -2.
  • The most accessible route has step-free level access.
  • There are no doors to open along the most accessible route.
  • There is step-free level access into the shop.
  • There are double manual doors.
  • The doors are permanently held open.
  • The width of the opening is 143cm.
  • The doors have a low colour contrast.
• Shop View
  • There is step-free level access throughout all areas.
  • The majority of main aisle widths are between 120cm - 150cm.
  • The majority of product aisle widths are between 120cm - 150cm.
  • Some aisles did have obstructions at the time of the survey, these included: product displays.
  • Product displays/containers that may be more difficult for some to reach or open include: low shelving and high shelving.
  • The flooring is shiny.
  • There is background noise.
  • Lighting levels were even at the time of the survey, with unshaded light sources.
• Payment Counters and Checkouts View
  • The payment counter is located to the right when entering.
  • Signage is not provided for the counter.
  • The height of the counter is 96cm.
  • There is not a lowered section at the counter.
  • The counter has patterned/distracting backgrounds which may affect the ability of someone to lip read.
  • The payment machine is portable.
  • There is not a hearing assistance system.
  • Lighting levels were even at the time of the survey, with unshaded light sources.

You are on Shop (Clothing and Accessories). Skip to the next section.

Shop (Clothing and Accessories)

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• Access to the Shop View
  • The shop is located in the lobby on level -2.
  • The most accessible route has step-free level access.
  • There are no doors to open along the most accessible route.
  • There is step-free level access into the shop.
  • There are double manual doors.
  • The doors open away from you.
  • The doors require effort to open.
  • The width of the opening is 146cm.
  • The doors have a low colour contrast.
• Shop View
  • There is step-free level access throughout all areas.
  • The majority of main aisle widths are under 120cm.
  • The majority of product aisle widths are under 120cm.
  • Aisles did have obstructions at the time of the survey, these included: product displays.
  • Product displays/containers that may be more difficult for some to reach or open include: low shelving and high shelving.
  • The flooring is shiny.
  • There is background noise.
  • Lighting levels were even at the time of the survey, with unshaded light sources.
• Payment Counters and Checkouts View
  • The payment counter is located ahead when entering the shop.
  • Signage is not provided for the counter.
  • The height of the counter is 100cm.
  • There is not a lowered section at the counter.
  • The counter has patterned/distracting backgrounds which may affect the ability of someone to lip read.
  • The payment machine is at a fixed height.
  • There is not a hearing assistance system.
  • Lighting levels were even at the time of the survey, with unshaded light sources.

You are on Kids Club - Teens Den. Skip to the next section.

Kids Club - Teens Den

• The room is located to the rear left of the lobby on level -2.
• The distance from the main entrance is 35m.
• The most accessible route to the room has step-free level access.
• There are no doors to open along the most accessible route.
• There is pictorial and written text signage on or near the door.
• There is step-free level access into the room.
• There are double manual doors.
• The doors open away from you.
• The doors require effort to open.
• One of the doors was locked at the time of the survey.
• The locked door can be opened on request.
• The width of the opening is 93cm.
• There is a small lip on the threshold of the opening.
• The doors have a low colour contrast.
• There is step-free level access throughout.
• There is room for a wheelchair user to manoeuvre.
• There is space for an assistance dog to rest.
• The flooring is patterned.
• The walls and floor colour contrast varies between low and high.
• Seating available in this room includes: chairs without armrests, benches and stools.
• Some seating is fixed.
• Furniture available in this room includes: tables.
• The tables are fixed.
• The surface height of the tables/desks is suitable for wheelchair users.
• The clear height under the tables/desks is suitable for wheelchair users.
• There is not a hearing assistance system.
• Additional facilities/services include: a television and a play area.
• There may be background noise in this room.
• Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.

You are on Kids Club - Children's Play Area. Skip to the next section.

Kids Club - Children's Play Area

• The children's play area is located to the rear left of the lobby on level -2.
• There is step-free level access to this area.
• There is pictorial and written text signage on or near the entrance.
• There is a single manual door.
• The door opens away from you.
• The door is easy to open.
• The width of the opening is 97cm.
• There is a small lip on the threshold of the opening.
• The door has a low colour contrast.
• The doors are permanently held open.
• One of the doors was locked at the time of the survey.
• The width of the opening is 93cm.
• There is a small lip on the threshold of the opening.
• The doors have a low colour contrast.
• Services and facilities in this area include: a play area, crafts area, a television, games, a playhouse, and standard children's toilet.
• There is step-free level access throughout the majority of areas.
• There is stepped access to the play stage.
• There is step-free access by slope to the playhouse.
• There are no doors along circulation routes in this area.
• Access throughout may include narrow walkways and moveable physical obstructions.
• There is room for a wheelchair user to manoeuvre.
• The flooring is patterned.
• The walls and floor colour contrast varies between low and high.
• Some of the walls have a reflective finish.
• Seating available in this area includes: chairs without armrests, benches and stools.
• Some seating is fixed.
• Furniture available in this area includes: tables.
• The surface height of the tables/desks is not suitable for wheelchair users.
• The clear height under the tables/desks is not suitable for wheelchair users.
• There is not a hearing assistance system.
• There may be background noise in this area.
• Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.

You are on Toilet with Adaptations (Level -2 - Left Hand Transfer). Skip to the next section.

Toilet with Adaptations (Level -2 - Left Hand Transfer)

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• Location View
  • The toilet surveyed is located on level -2, next to the main lift bank.
  • The distance from the main entrance is 60m.
• Route View
  • The most accessible route to the toilet has step-free level access.
  • There are no doors to open along the most accessible route.
• Access View
  • There is step-free level access into the facility.
  • There is pictorial signage on or near the door.
  • The door opens outwards and has a high colour contrast.
  • The door is easy to open.
  • The width of the opening is 74cm.
  • The door has a twist lock.
  • Internally the door has a medium colour contrast.
  • There is not a grab rail on the internal door.
• Dimensions and Features View
  • The dimensions of the cubicle are 171cm (width) x 304cm (depth).
  • There is room for a wheelchair user to manoeuvre.
  • There is a lateral transfer space to the left as you face the toilet.
  • The lateral transfer space is 106cm (from the side of the toilet pan).
  • There is a push button flush for the toilet.
  • The flush is on the wall above the cistern.
  • There is no horizontal grab rail for the toilet.
  • There is no vertical grab rail for the toilet.
  • There are dropdown grab rails on both sides of the toilet.
  • The dropdown grab rails have a high colour contrast.
  • The toilet seat is 44cm from the floor.
  • The toilet seat has a low colour contrast.
  • The toilet roll holder is located on the dropdown rail.
  • The wash basin has a lever mixer tap.
  • The wash basin and tap cannot be reached when seated on the toilet.
  • The wash basin is 85cm from the floor.
  • There are no vertical grab rails at the wash basin.
  • There is a wall mounted soap dispenser.
  • The soap dispenser cannot be reached when seated on the toilet.
  • The soap dispenser has a high colour contrast.
  • The soap dispenser is 122cm from the floor.
  • There is a wall mounted towel dispenser.
  • The towel dispenser cannot be reached when seated on the toilet.
  • The towel dispenser has a high colour contrast.
  • The towel dispenser is 116cm from the floor.
  • There is not a hand dryer.
  • There is no emergency alarm.
  • There is a mirror.
  • There is no shelf.
  • The cubicle has a pedal bin.
  • There are no coat hooks.
  • The walls and floor have a low colour contrast.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.

You are on Lift (Main - Level -2 to Level 5). Skip to the next section.

Lift (Main - Level -2 to Level 5)

• The lift surveyed is located to the rear of lobby on level -2.
• The distance from the main entrance is 50m.
• The most accessible route to the lift has step-free level access.
• There are no doors to open along the most accessible route.

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• Standard Lift View
  • Levels -2, -1, 0, 1, 2, 3, 4 and 5 can be accessed by this lift.
  • The lift door has a high colour contrast.
  • The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
  • The weight limit for the lift is 1250kg.
  • The control buttons have a low colour contrast.
  • Some of the external lift controls are at a suitable height for a wheelchair user.
  • The lift door opening width is 80cm.
  • The internal dimensions of the lift are 119cm (width) x 225cm (depth).
  • The internal lift control buttons have tactile and Braille markings.
  • The control buttons have a low colour contrast.
  • Some of the internal lift controls are at a suitable height for a wheelchair user.
  • Internally the lift has: a list of floor services/facilities, a visual floor indicator, an audible announcer and a mirror to aid reversing.
  • Lighting levels were even at the time of the survey, with unshaded light sources.
  • There are other lifts available at this location which are of a similar size.
  • There is a similar lift on the opposite side of the lobby.

You are on Stairs (Main - Level -2 to Level 0). Skip to the next section.

Stairs (Main - Level -2 to Level 0)

• The stairs are located to the rear of the lobby on level -2.
• Levels -2,-1 and 0 can be accessed by these stairs.
• There are handrails on both sides.
• The handrails are easy to grip.
• The handrails cover the flight of stairs throughout its length.
• The handrails do not extend horizontally beyond the first and last step.
• The steps are unmarked.
• The height of the steps is between 15cm and 18cm.
• The height of the highest step is 15cm.
• The depth of the steps is between 30cm-45cm.
• Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.

You are on Toilet with Adaptations (Level 0 - La Finca Restaurant - Right Hand Transfer). Skip to the next section.

Toilet with Adaptations (Level 0 - La Finca Restaurant - Right Hand Transfer)

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• Location View
  • The toilet surveyed is located on level 0, outside La Finca Restaurant.
  • The distance from the lift is 8m.
• Route View
  • The most accessible route to the toilet has step-free level access.
  • There are no doors to open along the most accessible route.
• Access View
  • There is step-free level access into the facility.
  • There is pictorial signage on or near the door.
  • The door opens outwards and has a high colour contrast.
  • The door is easy to open.
  • The width of the opening is 76cm.
  • The door has a twist lock.
  • Internally the door has a medium colour contrast.
  • There is not a grab rail on the internal door.
• Dimensions and Features View
  • The dimensions of the cubicle are 189cm (width) x 250cm (depth).
  • There is room for a wheelchair user to manoeuvre.
  • There is a lateral transfer space to the right as you face the toilet, however it is obstructed.
  • The lateral transfer space is 130cm (from the side of the toilet pan).
  • There is a push button flush for the toilet.
  • The flush is on the wall above the cistern.
  • There is a horizontal grab rail on the non-transfer side.
  • The horizontal grab rail has a high colour contrast.
  • There is a vertical grab rail on the non-transfer side.
  • The vertical grab rail has a high colour contrast.
  • There is a dropdown grab rail on the transfer side.
  • The dropdown grab rail has a high colour contrast.
  • The toilet seat is 44cm from the floor.
  • The toilet seat has a low colour contrast.
  • The toilet roll holder is located on the dropdown rail.
  • The wash basin has a lever mixer tap.
  • The wash basin and tap cannot be reached when seated on the toilet.
  • The wash basin is 85cm from the floor.
  • There are no vertical grab rails at the wash basin.
  • There is a wall mounted soap dispenser.
  • The soap dispenser cannot be reached when seated on the toilet.
  • The soap dispenser has a high colour contrast.
  • The soap dispenser is 123cm from the floor.
  • There is a wall mounted towel dispenser.
  • The towel dispenser cannot be reached when seated on the toilet.
  • The towel dispenser has a high colour contrast.
  • The towel dispenser is 117cm from the floor.
  • There is not a hand dryer.
  • There is no emergency alarm.
  • There is a mirror.
  • There is no shelf.
  • The cubicle has a pedal bin.
  • There are no coat hooks.
  • The height of the baby change facility when in use is 118cm.
  • The walls and floor have a low colour contrast.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.

You are on Lift (Level 0 to Level 6). Skip to the next section.

Lift (Level 0 to Level 6)

• The lift surveyed is located on level, to the rear of the pools.
• The distance from the main lifts is 50m.
• The most accessible route to the lift has step-free level access.
• There are no doors to open along the most accessible route.

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• Standard Lift View
  • Levels 0, 1, 2, 3, 4, 5 and 6 can be accessed by this lift.
  • The lift door has a high colour contrast.
  • The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
  • The weight limit for the lift is 1250kg.
  • The control buttons have a low colour contrast.
  • All of the external lift controls are at a suitable height for a wheelchair user.
  • The lift door opening width is 80cm.
  • The internal dimensions of the lift are 118cm (width) x 225cm (depth).
  • The internal lift control buttons have tactile and Braille markings.
  • The control buttons have a low colour contrast.
  • Some of the internal lift controls are at a suitable height for a wheelchair user.
  • Internally the lift has: a list of floor services/facilities and a visual floor indicator.
  • Lighting levels were even at the time of the survey, with unshaded light sources.

You are on Stairs (Level 0 to 6). Skip to the next section.

Stairs (Level 0 to 6)

• The stairs are located to the rear of level 0.
• Levels 0, 1, 2, 3, 4, 5 and 6 can be accessed by these stairs.
• There are handrails on both sides.
• The handrails are easy to grip.
• The handrails cover the flight of stairs throughout its length.
• The handrails do not extend horizontally beyond the first and last step.
• The steps are unmarked.
• The height of the steps is between 15cm and 18cm.
• The height of the highest step is 15cm.
• The depth of the steps is between 30cm-45cm.
• Lighting levels were uneven at the time of the survey, with pools of light and shade.
• A similar set of stairs for levels 0 to 5 are also available.

You are on Hotel Corridors. Skip to the next section.

Hotel Corridors

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• Access View
  • There is step-free access between floors via lift.
  • Access to the balcony pool viewing area on level 1 is via 3 steps.
• Circulation View
  • There are no doors to open along circulation routes.
  • There is a high colour contrast between the walls and floor along the majority of circulation routes.
  • Some flooring is shiny and patterned.
  • There may be background noise.
  • Wayfinding signage is provided.
  • The colour, design and typeface of signage is consistent throughout.
  • Seating available in the walkways includes: benches.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.

You are on Bedroom and Ensuite with Adaptations (Level 1 - Room 114). Skip to the next section.

Bedroom and Ensuite with Adaptations (Level 1 - Room 114)

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• Bedroom Access View
  • The bedroom surveyed is located on level 1.
  • The distance from the lift is 43m.
  • The most accessible route to the bedroom has step-free level access.
  • Doors are held open along the most accessible route.
  • There is step-free level access into the bedroom.
  • There is numbered signage on or near the door.
  • Entry to the room is by a key card reader.
  • The height of the key card reader is 112cm.
  • The door opens inwards and has a low colour contrast.
  • The door is easy to open.
  • The width of the opening is 76cm.
• Bedroom Features View
  • The bedroom has a double bed.
  • The top of the mattress is 57cm from the floor.
  • The space under the bed is 25cm from the floor.
  • There is not room for a wheelchair user to manoeuvre next to the bed.
  • The flooring is shiny and patterned.
  • Seating available in the bedroom includes: a chair without armrests and a sofa.
  • Furniture available in the bedroom includes: a desk, a table and a wardrobe for a seated user.
  • The following is also available in this bedroom: bedside plug sockets, a medication fridge and TV with subtitles.
  • There is no emergency alarm.
  • Lighting levels were even at the time of the survey, with unshaded light sources.
  • This bedroom does not have an adjoining room.
  • There is a balcony, which is accessed via a manual door.
  • The width of the balcony door opening is 119cm.
• Ensuite Access View
  • There is step-free level access into the ensuite.
  • The ensuite door opens outwards and has a high colour contrast.
  • The door is easy to open.
  • The width of the opening is 80cm.
  • Internally the door has a high colour contrast.
  • There is not a grab rail on the internal door.
• Ensuite Dimensions and Features View
  • The dimensions of the ensuite are 213cm (width) x 378cm (depth).
  • There is room for a wheelchair user to manoeuvre.
  • There is a lateral transfer space to the right as you face the toilet, however it is obstructed.
  • The lateral transfer space is 104cm (from the side of the toilet pan).
  • There is a push button flush for the toilet.
  • The flush is on top of the cistern.
  • There is no horizontal grab rail for the toilet.
  • There is no vertical grab rail for the toilet.
  • There are dropdown grab rails on both sides of the toilet.
  • The dropdown grab rails have a high colour contrast.
  • The toilet seat is 45cm from the floor.
  • The toilet seat has a low colour contrast.
  • The toilet roll holder can be reached when seated on the toilet.
  • The toilet roll holder has a high colour contrast.
  • The toilet roll holder is 62cm from the floor.
  • The wash basin has a lever mixer tap.
  • The wash basin and tap cannot be reached when seated on the toilet.
  • The wash basin is 84cm from the floor.
  • There are no vertical grab rails at the wash basin.
  • There is a soap dispenser, however it is not wall mounted.
  • There is no emergency alarm.
  • There is a mirror.
  • There is no shelf.
  • The cubicle has a waste bin and a pedal bin.
  • There are multiple coat hooks.
  • The coat hooks are 122cm from the floor.
  • The walls and floor colour contrast varies between low and high.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.
  • The ensuite has a wheel in shower.
  • There is not room for a wheelchair user to manoeuvre in the shower.
  • There is a fixed shower head and a separate adjustable shower head.
  • The shower controls are twist turn mixer.
  • There is a flip-down shower seat.
  • The shower seat is 47cm from the floor.
  • There are grab rails for the shower.
  • The grab rails for the shower have a high colour contrast.
  • There are no dropdown rails for the shower.
  • There is a pull cord emergency alarm for the shower, however it is not within 10cm from the floor.

You are on Grounds. Skip to the next section.

Grounds

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• About View
  • The following is available in this area: a playground, sports courts, walkways, grounds, swimming pools, restaurants, bars and a golf course.
• Getting Around View
  • There are surfaced footpaths throughout.
  • Surfaced footpaths consist of: block paving and paving slabs.
  • The majority of the surfaced footpaths are wide enough for wheelchair users.
  • Some footpaths have sections with potential obstacles such as: uneven surfaces and bins.
  • There is wayfinding signage in this area.
  • There are some seats situated along the paths for people to rest.
  • There is not step-free level access throughout.
  • The following areas have stepped access: the squash court, minigolf course and playground.
  • The following areas have step-free access via ramps: access to the pool and spa, walkways, the children's pool area, the playground and minigolf.
• Playground View
  • The playground is accessed via a gate.
  • The width of the opening is 98cm.
  • Some of the play equipment is within easy reach for seated and standing users and users of different heights.
  • The following play experiences are available: swinging, sliding, rocking, climbing, viewing and social play (e.g. water or sand pits, talk tubes, hopscotch, roundabouts, see-saws).
  • Routes around the play equipment are not firm and even.
  • The majority of routes around the play equipment are at least 150cm wide.