You are on Overview. Skip to the next section.

Overview

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• About View
  • There are 624 bedrooms.
  • There is step-free level access to all bedrooms.
  • There are 16 bedrooms with adaptations.
  • There is step-free level access to all bedrooms with adaptations.
  • None of the bedrooms with adaptations have adjoining rooms.
  • All bedrooms with adaptations have an ensuite with a wheel-in shower.
  • Dogs are welcomed here with prior arrangement.
  • Shared facilities include: restaurants, bars, a gym, a spa, shops and swimming pools.
  • Kids clubs are available.
• Parking and Public Transport View
  • The venue has its own car park, with Blue Badge parking available.
  • There is a drop-off point and a taxi rank.
  • For the latest travel options and information you can plan your travel using Google Maps (opens new tab).
• Getting In and Around View
  • There is step-free access via a slight slope at the main entrance.
  • The following areas have stepped access: the Eden pool, the splash pool and the children's pool.
  • The following areas have step-free access via ramps: the beach club area, all pools, kids clubs, children's playgrounds and the Nirvana Tower and all facilities within it.
  • There are no doors to open along circulation routes.
  • Access throughout may include pillars.
  • All floors in the Oasis and Nirvana Towers can be accessed via a standard lift.
• Getting Help and Assistance View
  • Seating is available.
  • There is not a hearing assistance system.
  • You can borrow or hire the following equipment: a manual wheelchair, a mobility scooter and walking aids.
  • There is a water bowl available for assistance dogs.
• Related Access Guides View
  • View information on Hard Rock Hotel Tenerife - Tenerife - Food and Drink (opens new tab).
  • View information on Hard Rock Hotel Tenerife - Tenerife - Swimming Pools, Spa and Fitness (opens new tab).

You are on Toilet and Changing Facilities. Skip to the next section.

Toilet and Changing Facilities

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• Toilet Facilities View
  • There are 6 toilets with adaptations.
  • The toilets with adaptations are located just off the main resort lobby, in the Rock Spa, overlooking the lagoon and splash pools and in the Beach Club Restaurant.
  • The transfer space varies between toilets with adaptations.
  • Female and male step-free standard toilet facilities are located just off the main resort lobby, in the Rock Spa, opposite the Lagoon pool, on level 0 opposite reception, on level 0 of the Oasis Tower opposite the Sessions Restaurant, next to the children's pool, in the Beach Club Restaurant and at the entrance to 'The 16th' Bar.
  • Female and male standard toilet facilities with stepped access are located next to the Eden pool.
• Changing Facilities View
  • Standard changing facilities are located in the Rock Spa.
  • Parent and baby changing facilities are located in the toilet with adaptations just off the main resort lobby, in the female standard toilets opposite the Lagoon pool and in the toilet with adaptations and male standard toilets in the Beach Club Restaurant.
  • The standard fitting room is located in the Rock Shop.
• Washroom and Shower Facilities View
  • Standard shower facilities are located in the Rock Spa and next to each pool.

You are on Parking. Skip to the next section.

Parking

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• Car Park View
  • The car park is located off Av. Adeje 300.
  • The car park is underground.
  • The car park surface consists of concrete.
  • The height of the restriction barrier is 190cm.
  • There are 4 designated Blue Badge parking bays available.
  • The Blue Badge bays are clearly marked.
  • The surveyed Blue Badge parking bay dimensions are 232cm (width) x 494cm (depth).
  • There are no hatched/marked zones.
  • The nearest designated bay is 18m from the car park lift.
  • The most accessible route from the Blue Badge parking has a lift.
  • Doors are held open along the most accessible route.
• Charges and Restrictions View
  • Parking is not free for all users, including Blue Badge holders.
  • Payment machines are located at the front of the car park.
  • There is not a payment machine with controls at a suitable height for a wheelchair user.
• Electric Vehicle Charging Points View
  • There are no electric vehicle charging points designated for Blue Badge holders.
  • There are 4 electric vehicle charging points.
  • The dimensions of the surveyed electric vehicle charging bay are 230cm (width) x 520cm (depth).
  • The controls are not at a suitable height for a wheelchair user.
  • The nozzle holster is not at a suitable height for a wheelchair user.
• Drop-off Point View
  • There is a designated drop-off point available.
  • The designated drop-off point is located in front of the main resort entrance.
  • There is a dropped kerb without tactile paving from the drop-off point.

You are on Lift (Parking). Skip to the next section.

Lift (Parking)

• The lift surveyed is located opposite the main reception.
• The distance from the main entrance is 32m.
• The most accessible route to the lift has step-free level access.
• There are no doors to open along the most accessible route.

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• Standard Lift View
  • Levels E and PB can be accessed by this lift.
  • The lift door has a low colour contrast.
  • The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
  • The weight limit for the lift is 630kg.
  • The control buttons have a low colour contrast.
  • All of the external lift controls are at a suitable height for a wheelchair user.
  • The lift door opening width is 81cm.
  • The internal dimensions of the lift are 107cm (width) x 141cm (depth).
  • The internal lift control buttons have tactile and Braille markings.
  • The control buttons have a high colour contrast.
  • All of the internal lift controls are at a suitable height for a wheelchair user.
  • Internally the lift has: a visual floor indicator and an audible announcer.
  • The lift has a separate door to exit.
  • Lighting levels were even at the time of the survey.
  • There are other lifts available at this location which are of a similar size.

You are on Entrance (Main). Skip to the next section.

Entrance (Main)

• This entrance is located at the front of the resort facing the main road.
• The entrance area is clearly signed.
• There is a canopy or recess which provides weather protection at the entrance.
• There is step-free access via a slope at the entrance.
• The slope has a slight gradient.
• There are double automatic doors.
• The doors are permanently held open.
• The width of the opening is 293cm.
• The doors have a low colour contrast.

You are on Lobby. Skip to the next section.

Lobby

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• Access View
  • There is step-free level access to the lobby.
  • The following are located in the lobby area: reception / check-in, a concierge service, shops, a seating area, bars, a toilet with adaptations and a standard toilet.
  • There is step-free level access throughout the lobby area.
  • Some flooring is shiny and patterned.
  • There is deep pile carpet in some areas.
  • There is background noise.
  • There is overhead / area signage in the lobby area.
  • The colour, design and typeface of signage is not consistent throughout.
  • Lighting levels vary due to the use of large glazed walls.
• Reception / Check-In View
  • The height of the reception desk is 117cm.
  • There is not a lowered section at the desk.
  • The reception has patterned/distracting backgrounds which may affect the ability of someone to lip read.
  • The payment machine is portable.
  • There is not a hearing assistance system.
• Other Services View
  • The Guest Services desk was surveyed.
  • The height of the desk is 76cm.
  • There is not a lowered section at the desk.
  • The desk has patterned/distracting backgrounds which may affect the ability of someone to lip read.
  • The payment machine is portable.
  • There is not a hearing assistance system.
  • The photo counter was surveyed.
  • The height of the counter is 110cm.
  • There is not a lowered section at the counter.
  • The counter has windows and patterned/distracting backgrounds which may affect the ability of someone to lip read.
  • There is not a hearing assistance system.
  • The height of the touchscreen display ranges from 125cm to 165cm from the floor.
• Seating View
  • Seating available in this area includes: chairs with armrests, chairs without armrests, sofas and stools.
  • Furniture available in this area includes: coffee tables.
  • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
  • There is space for an assistance dog to rest.

You are on Shop (Rock Shop). Skip to the next section.

Shop (Rock Shop)

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• Access to the Shop View
  • The Rock Shop is located to the right just after entering the resort.
  • The most accessible route has step-free level access.
  • There are no doors to open along the most accessible route.
  • There is step-free level access into the shop.
  • There are double automatic doors.
  • The doors are permanently held open.
  • The width of the opening is 218cm.
  • The doors have a high colour contrast.
• Shop View
  • There is step-free level access throughout all areas.
  • The majority of main aisle widths are over 180cm.
  • The majority of main product widths are between 150cm - 180cm.
  • Product displays/containers that may be more difficult for some to reach or open include: low shelving and high shelving.
  • The flooring is shiny.
  • There is background noise.
  • Seating available for customers includes: high stools.
  • Lighting levels were even at the time of the survey.
• Payment Counters and Checkouts View
  • The payment counter is located ahead after entering the shop.
  • Signage is not provided for the counter.
  • The height of the counter is 91cm.
  • There is not a lowered section at the counter.
  • The counter has patterned/distracting backgrounds which may affect the ability of someone to lip read.
  • The payment machine is portable.
  • There is not a hearing assistance system.
  • Lighting levels were even at the time of the survey.

You are on Shop (Divine Italy). Skip to the next section.

Shop (Divine Italy)

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• Access to the Shop View
  • The Divine Italy Shop is located to the right after entering the resort.
  • The most accessible route has step-free level access.
  • There are no doors to open along the most accessible route.
  • There is step-free level access into the shop.
  • There is a shallow lip to pass over to gain access into the shop.
• Shop View
  • There is step-free level access throughout all areas.
  • The majority of product aisle widths are between 120cm - 150cm.
  • Product displays/containers that may be more difficult for some to reach or open include: high shelving.
  • The flooring is shiny and patterned.
  • There is background noise.
  • Seating available for customers includes: high stools.
  • Lighting levels were even at the time of the survey, with unshaded light sources.
• Payment Counters and Checkouts View
  • The payment counter is located at the rear of the shop.
  • Signage is not provided for the counter.
  • The height of the counter is 86cm.
  • There is not a lowered section at the counter.
  • The counter has patterned/distracting backgrounds which may affect the ability of someone to lip read.
  • The payment machine is portable.
  • There is not a hearing assistance system.
  • Lighting levels were even at the time of the survey.

You are on Toilet with Adaptations (Lobby - Transfer Both Sides). Skip to the next section.

Toilet with Adaptations (Lobby - Transfer Both Sides)

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• Location View
  • The toilet surveyed is located just off the lobby.
  • The distance from the main entrance is 67m.
• Route View
  • The most accessible route to the toilet has step-free level access.
  • Doors are held open along the most accessible route.
• Access View
  • There is step-free level access into the facility.
  • There is tactile and pictorial signage on or near the door.
  • The door opens by sliding and has a high colour contrast.
  • The door is easy to open.
  • The width of the opening is 83cm.
  • The door has a twist lock.
  • Internally the door has a high colour contrast.
  • There is not a grab rail on the internal door.
• Dimensions and Features View
  • The dimensions of the cubicle are 233cm (width) x 211cm (depth).
  • There is room for a wheelchair user to manoeuvre.
  • There is lateral transfer space on both sides of the toilet, however the right side is obstructed.
  • The lateral transfer space on the left is 128cm (from the side of the toilet pan).
  • The lateral transfer space on the right is 71cm (from the side of the toilet pan).
  • There is a push button flush for the toilet.
  • The flush is on the wall above the cistern.
  • There is no horizontal grab rail for the toilet.
  • There is no vertical grab rail for the toilet.
  • There are dropdown grab rails on both sides of the toilet.
  • The dropdown grab rails have a high colour contrast.
  • The toilet seat is 42cm from the floor.
  • The toilet seat has a low colour contrast.
  • The toilet roll holder cannot be reached when seated on the toilet.
  • The toilet roll holder has a high colour contrast.
  • The wash basin has a lever mixer tap.
  • The wash basin and tap cannot be reached when seated on the toilet.
  • The wash basin is 84cm from the floor.
  • There are no vertical grab rails at the wash basin.
  • There is a wall mounted soap dispenser.
  • The soap dispenser cannot be reached when seated on the toilet.
  • The soap dispenser has a high colour contrast.
  • The soap dispenser is 105cm from the floor.
  • There is not a towel dispenser.
  • There is a wall mounted hand dryer.
  • The hand dryer has a high colour contrast.
  • The hand dryer is 97cm from the floor.
  • There is no emergency alarm.
  • There is a mirror.
  • There is no shelf.
  • The cubicle has a waste bin and a pedal bin.
  • There are no coat hooks.
  • The walls and floor have a high colour contrast.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.

You are on Hotel Corridors. Skip to the next section.

Hotel Corridors

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• Access View
  • There is step-free access between floors via lift.
  • There is step-free level access throughout the majority of walkways.
• Circulation View
  • There are no doors to open along circulation routes.
  • Access throughout may include pillars.
  • The contrast between the walls and floor varies between low and high along circulation routes.
  • Some flooring is shiny and patterned.
  • There is deep pile carpet in some areas.
  • There is background noise in some areas of the venue.
  • Wayfinding signage is provided.
  • The colour, design and typeface of signage is consistent throughout.
  • Seating available in the walkways includes: chairs without armrests and stools.
  • Lighting levels vary due to the size of the space.
  • The Rock Spa and lifts on level -2 of the Nirvana Tower are accessed by a slight ramp.

You are on Lift (Oasis Tower). Skip to the next section.

Lift (Oasis Tower)

• The lift surveyed is located along the corridor after passing reception to the left.
• The distance from the main entrance is 85m.
• The most accessible route to the lift has step-free level access.
• There are no doors to open along the most accessible route.

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• Standard Lift View
  • Floors 0 to 16 can be accessed by this lift.
  • The lift door has a low colour contrast.
  • The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
  • The weight limit for the lift is 630kg.
  • The control buttons have a low colour contrast.
  • All of the external lift controls are at a suitable height for a wheelchair user.
  • The lift door opening width is 79cm.
  • The internal dimensions of the lift are 129cm (width) x 139cm (depth).
  • The internal lift control buttons have tactile markings.
  • The control buttons have a low colour contrast.
  • All of the internal lift controls are at a suitable height for a wheelchair user.
  • Internally the lift has: a visual floor indicator, an audible announcer and a mirror to aid reversing.
  • Lighting levels were even at the time of the survey.
  • There are other lifts available at this location which vary in size.

You are on Stairs (Oasis Tower). Skip to the next section.

Stairs (Oasis Tower)

• The stairs are located to the right of the Oasis Tower lifts.
• Floors 0 to 16 can be accessed by these stairs.
• There is a permanently held open door to access the stairwell.
• There is a handrail on the left going up.
• The handrail is not easy to grip.
• The handrail covers the flight of stairs throughout its length.
• The handrail does not extend horizontally beyond the first and last step.
• The steps are unmarked.
• The height of the steps is between 15cm and 18cm.
• The height of the highest step is 17cm.
• The depth of the steps is not between 30cm-45cm.
• Lighting levels were uneven at the time of the survey, with pools of light and shade.
• There is a similar staircase in the Nirvana Tower.

You are on Bedroom and Ensuite with Adaptations (Oasis Tower – 12th Floor - Room 21210). Skip to the next section.

Bedroom and Ensuite with Adaptations (Oasis Tower – 12th Floor - Room 21210)

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• Bedroom Access View
  • The bedroom surveyed is located on the 12th floor of the Oasis Tower.
  • The distance from the Oasis Tower lift is 5m.
  • The most accessible route to the bedroom has step-free level access.
  • There are no doors to open along the most accessible route.
  • There is step-free level access into the bedroom.
  • There is tactile and numbered signage on or near the door.
  • Entry to the room is by a fob reader.
  • The height of the key fob reader is 123cm.
  • The door opens inwards and has a high colour contrast.
  • The door is easy to open.
  • The width of the opening is 75cm.
• Bedroom Features View
  • The bedroom has a super king bed.
  • The top of the mattress is 50cm from the floor.
  • The space under the bed is 4cm from the floor.
  • Furniture can be moved to enable a manoeuvring space next to the bed.
  • The flooring is shiny.
  • Seating available in the bedroom includes: a chair without armrests and a sofa.
  • Furniture available in the bedroom includes: a desk.
  • The following is also available in this bedroom: bedside plug sockets and TV with subtitles.
  • There is no emergency alarm.
  • Lighting levels vary due to the use of large glazed walls.
  • This bedroom does not have an adjoining room.
  • There is a balcony, which is accessed via a manual door.
  • The width of the balcony door opening is 109cm.
• Ensuite Access View
  • There is step-free level access into the ensuite.
  • The ensuite door opens by sliding and has a low colour contrast.
  • The door is easy to open.
  • The width of the opening is 83cm.
  • Internally the door has a low colour contrast.
  • There is not a grab rail on the internal door.
• Ensuite Dimensions and Features View
  • The dimensions of the ensuite are 206cm (width) x 247cm (depth).
  • There is room for a wheelchair user to manoeuvre.
  • There is a lateral transfer space to the right as you face the toilet.
  • The lateral transfer space is 98cm (from the side of the toilet pan).
  • There is a push button flush for the toilet.
  • The flush is on the wall above the cistern.
  • There is a horizontal grab rail on the non-transfer side.
  • The horizontal grab rail has a high colour contrast.
  • There is no vertical grab rail for the toilet.
  • There is a dropdown grab rail on the transfer side.
  • The dropdown grab rail has a varying colour contrast.
  • The toilet seat is 44cm from the floor.
  • The toilet seat has a low colour contrast.
  • The toilet roll holder can be reached when seated on the toilet.
  • The toilet roll holder has a high colour contrast.
  • The toilet roll holder is 68cm from the floor.
  • The wash basin has a lever mixer tap.
  • The wash basin and tap cannot be reached when seated on the toilet.
  • The wash basin is 88cm from the floor.
  • There are no vertical grab rails at the wash basin.
  • There is a soap dispenser, however it is not wall mounted.
  • There is no emergency alarm.
  • There is a mirror.
  • There is an unobstructed shelf.
  • The shelf meets the AccessAble criteria for Stoma Friendly Toilets.
  • The cubicle has a pedal bin.
  • There are multiple coat hooks.
  • The coat hooks are 152cm from the floor.
  • The walls and floor colour contrast varies between low and high.
  • Lighting levels were even at the time of the survey, with unshaded light sources.
  • The ensuite has a wheel in shower.
  • There is room for a wheelchair user to manoeuvre in the shower.
  • There is a fixed shower head and a separate adjustable shower head.
  • The shower controls are lever mixer.
  • There is a flip-down shower seat.
  • The shower seat is 50cm from the floor.
  • There is a grab rail for the shower.
  • The grab rail for the shower has a high colour contrast.
  • There are no dropdown rails for the shower.
  • There is no emergency alarm.

You are on Entrance (Nirvana Tower). Skip to the next section.

Entrance (Nirvana Tower)

• This entrance is located externally on level 0 of the resort.
• The entrance area is clearly signed.
• There is a canopy or recess which provides weather protection at the entrance.
• There is step-free level access at the entrance.
• There are double manual doors.
• The doors are permanently held open.
• The width of the opening is 136cm.
• The doors have a low colour contrast.

You are on Lift (Nirvana Tower). Skip to the next section.

Lift (Nirvana Tower)

• The lift surveyed is located on level -1 to the left immediately after you enter the Nirvana Tower.
• The distance from the Nirvana Tower entrance is 11m.
• The most accessible route to the lift has step-free level access.
• There are no doors to open along the most accessible route.

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• Standard Lift View
  • Floors -2 to 15 can be accessed by this lift.
  • The lift door has a low colour contrast.
  • The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
  • The weight limit for the lift is 450kg.
  • The control buttons have a low colour contrast.
  • All of the external lift controls are at a suitable height for a wheelchair user.
  • The lift door opening width is 80cm.
  • The internal dimensions of the lift are 81cm (width) x 134cm (depth).
  • The internal lift control buttons have tactile and Braille markings.
  • The control buttons have a low colour contrast.
  • All of the internal lift controls are at a suitable height for a wheelchair user.
  • Internally the lift has: a visual floor indicator, an audible announcer and a mirror to aid reversing.
  • The lift has a separate door to exit.
  • Lighting levels were even at the time of the survey.
  • There are other lifts available at this location which are of a similar size.

You are on Lift (Nirvana Tower Panoramic Lift to 'The 16th' Bar). Skip to the next section.

Lift (Nirvana Tower Panoramic Lift to 'The 16th' Bar)

• The lift surveyed is located to the left after entering the Nirvana Tower.
• The distance from the Nirvana Tower entrance is 6m.
• The most accessible route to the lift has step-free level access.
• There are no doors to open along the most accessible route.

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• Standard Lift View
  • Floors -2 to 16 can be accessed by this lift.
  • The lift door has a low colour contrast.
  • The lift does not have a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
  • The external lift control buttons have tactile markings.
  • The control buttons have a low colour contrast.
  • All of the external lift controls are at a suitable height for a wheelchair user.
  • The lift door opening width is 91cm.
  • The internal dimensions of the lift are 158cm (width) x 139cm (depth).
  • The internal lift control buttons have tactile and Braille markings.
  • The control buttons have a low colour contrast.
  • All of the internal lift controls are at a suitable height for a wheelchair user.
  • Internally the lift has: a list of floor services/facilities, a visual floor indicator and an audible announcer.
  • Lighting levels vary due to the use of large glazed walls.
  • There are other lifts available at this location which are of a similar size.

You are on Reception (Royalty Rooms - 13th Floor - Nirvana Tower). Skip to the next section.

Reception (Royalty Rooms - 13th Floor - Nirvana Tower)

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• Location View
  • The reception is located on the 13th floor of the Nirvana Tower.
  • The distance from the lift is 7m.
• Route View
  • The most accessible route to the reception has a very easy ramp.
  • Doors are held open along the most accessible route.
• Access View
  • There is step-free level access to the reception.
  • The height of the reception desk is 74cm.
  • There is not a hearing assistance system.
  • There is no (or very little) background noise in this area.
  • Some flooring is patterned.
  • The flooring consists of deep pile carpet.
  • Lighting levels vary due to the use of large glazed walls.
  • There is some room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
  • There is space for an assistance dog to rest in the seating area.
  • Seating available in this area includes: chairs with armrests, chairs without armrests, armchairs and sofas.
  • Furniture available in this area includes: coffee tables and desks.

You are on Lift (to The Beach Club). Skip to the next section.

Lift (to The Beach Club)

• The lift surveyed is located externally on level -2 at the end of the walkway to The Beach Club.
• The distance from the Nirvana Tower lift is 146m.
• The most accessible route to the lift has slight ramps.
• Doors are held open along the most accessible route.

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• Standard Lift View
  • The lift door has a high colour contrast.
  • The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
  • The weight limit for the lift is 1600kg.
  • The control buttons have a low colour contrast.
  • All of the external lift controls are at a suitable height for a wheelchair user.
  • The lift door opening width is 180cm.
  • The internal dimensions of the lift are 203cm (width) x 170cm (depth).
  • The internal lift control buttons have tactile and Braille markings.
  • The control buttons have a low colour contrast.
  • All of the internal lift controls are at a suitable height for a wheelchair user.
  • Internally the lift has: a visual floor indicator and an audible announcer.
  • The lift has a separate door to exit.
  • Lighting levels were even at the time of the survey.

You are on Grounds. Skip to the next section.

Grounds

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• About View
  • The following is available in this area: a playground, a grassed play area, sports courts, walkways, grounds, swimming pools, restaurants and bars.
  • Additional facilities in this area include: kids clubs.
• Getting Around View
  • There are surfaced footpaths throughout.
  • Surfaced footpaths consist of: paving slabs and boardwalk.
  • The majority of the surfaced footpaths are not wide enough for wheelchair users.
  • Some footpaths have sections with potential obstacles such as: gates and overgrowing vegetation.
  • There is wayfinding signage in this area.
  • There are not any seats situated along the paths for people to rest.
  • There is not step-free level access throughout.
  • The following areas have stepped access: the Eden Pool, Splash Pool and Children's Pool.
  • The following areas have step-free access via ramps: the kids clubs, sports facilities, minigolf, The Beach Club and all facilities within the Nirvana Tower.
• Playground View
  • The play equipment is within easy reach for seated and standing users and users of different heights.
  • The following play experiences are available: swinging, sliding, rocking, climbing, balancing, crawling and social play (e.g. water or sand pits, talk tubes, hopscotch, roundabouts, see-saws).
  • Routes around the play equipment are firm and even.
  • Routes around the play equipment are at least 150cm wide.
  • Level 1 of the resort is reached via steps or a series of slight and steep ramps.
  • Level -1 and -2 are reached by a combination of slight ramps and the use of the Nirvana Tower lift, or via steps.

You are on Toilet with Adaptations (Beach Club Restaurant - Left Hand Transfer). Skip to the next section.

Toilet with Adaptations (Beach Club Restaurant - Left Hand Transfer)

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• Location View
  • The toilet surveyed is located at the far end of the Beach Club Restaurant seating area.
  • The distance from the Beach Club Restaurant entrance is 35m.
• Route View
  • The most accessible route to the toilet has step-free level access.
  • There are no doors to open along the most accessible route.
  • This route has narrow walkways.
• Access View
  • There is step-free level access into the facility.
  • There is tactile and pictorial signage on or near the door.
  • The door opens by sliding and has a low colour contrast.
  • The door is easy to open.
  • The width of the opening is 75cm.
  • The door has a twist lock.
  • Internally the door has a low colour contrast.
  • There is not a grab rail on the internal door.
• Dimensions and Features View
  • The dimensions of the cubicle are 197cm (width) x 209cm (depth).
  • There is room for a wheelchair user to manoeuvre.
  • There is a lateral transfer space to the left as you face the toilet, however it is obstructed.
  • The lateral transfer space is 98cm (from the side of the toilet pan).
  • There is a push button flush for the toilet.
  • The flush is on the wall above the cistern.
  • There is no horizontal grab rail for the toilet.
  • There is no vertical grab rail for the toilet.
  • There are dropdown grab rails on both sides of the toilet.
  • The dropdown grab rails have a medium colour contrast.
  • The toilet seat is 47cm from the floor.
  • The toilet seat has a low colour contrast.
  • The toilet roll holder can be reached when seated on the toilet.
  • The toilet roll holder has a medium colour contrast.
  • The wash basin has a lever mixer tap.
  • The wash basin and tap cannot be reached when seated on the toilet.
  • The wash basin is 82cm from the floor.
  • There are no vertical grab rails at the wash basin.
  • There is a wall mounted soap dispenser.
  • The soap dispenser cannot be reached when seated on the toilet.
  • The soap dispenser has a medium colour contrast.
  • The soap dispenser is 105cm from the floor.
  • There is not a towel dispenser.
  • There is a wall mounted hand dryer.
  • The hand dryer has a medium colour contrast.
  • The hand dryer is 89cm from the floor.
  • There is no emergency alarm.
  • There is a mirror which is angled for ease of use.
  • There is no shelf.
  • The cubicle has a sanitary bin and a pedal bin.
  • There are no coat hooks.
  • The height of the baby change facility when in use is 79cm.
  • The walls and floor have a low colour contrast.
  • Lighting levels were even at the time of the survey.

You are on Toilet with Adaptations (Splash Pool Bar - Transfer Both Sides). Skip to the next section.

Toilet with Adaptations (Splash Pool Bar - Transfer Both Sides)

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• Location View
  • The toilet surveyed is located to the right of the Splash Pool Bar counter.
  • The distance from the main entrance is 106m.
• Route View
  • The most accessible route to the toilet has step-free level access.
  • Doors are held open along the most accessible route.
  • This route has narrow walkways.
• Access View
  • There is step-free level access into the facility.
  • There is tactile and pictorial signage on or near the door.
  • The door opens outwards and has a high colour contrast.
  • The door is easy to open.
  • The width of the opening is 67cm.
  • The door has a twist lock.
  • Internally the door has a high colour contrast.
  • There is not a grab rail on the internal door.
• Dimensions and Features View
  • The dimensions of the cubicle are 187cm (width) x 313cm (depth).
  • There is room for a wheelchair user to manoeuvre.
  • There is lateral transfer space on both sides of the toilet, however the left side is obstructed.
  • The lateral transfer space on the left is 88cm (from the side of the toilet pan).
  • The lateral transfer space on the right is 108cm (from the side of the toilet pan).
  • There is a push button flush for the toilet.
  • The flush is on the wall above the cistern.
  • There is no horizontal grab rail for the toilet.
  • There is no vertical grab rail for the toilet.
  • There are dropdown grab rails on both sides of the toilet.
  • The dropdown grab rails have a high colour contrast.
  • The toilet seat is 47cm from the floor.
  • The toilet seat has a low colour contrast.
  • The toilet roll holder is located on the dropdown rail.
  • The wash basin has a lever mixer tap.
  • The wash basin and tap cannot be reached when seated on the toilet.
  • The wash basin is 88cm from the floor.
  • There are no vertical grab rails at the wash basin.
  • There is a wall mounted soap dispenser.
  • The soap dispenser cannot be reached when seated on the toilet.
  • The soap dispenser has a high colour contrast.
  • The soap dispenser is 89cm from the floor.
  • There is not a towel dispenser.
  • There is a wall mounted hand dryer.
  • The hand dryer has a high colour contrast.
  • The hand dryer is 94cm from the floor.
  • There is no emergency alarm.
  • There is a mirror.
  • There is no shelf.
  • The cubicle has a waste bin and a sanitary bin.
  • There are no coat hooks.
  • The height of the baby change facility when in use is 78cm.
  • The walls and floor have a high colour contrast.
  • Lighting levels were even at the time of the survey, with unshaded light sources.

You are on Toilet with Adaptations (Lagoon Pool - Male - Transfer Both Sides). Skip to the next section.

Toilet with Adaptations (Lagoon Pool - Male - Transfer Both Sides)

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• Location View
  • The toilet surveyed is located overlooking the Lagoon pool.
  • The distance from the Beach Club lift is 96m.
• Route View
  • The most accessible route to the toilet has a slight ramp.
  • There are no doors to open along the most accessible route.
• Access View
  • There is step-free level access into the facility.
  • There is tactile and pictorial signage on or near the door.
  • The door opens by sliding and has a high colour contrast.
  • The door is easy to open.
  • The width of the opening is 77cm.
  • The door has a twist lock.
  • Internally the door has a high colour contrast.
  • There is not a grab rail on the internal door.
• Dimensions and Features View
  • The dimensions of the cubicle are 234cm (width) x 207cm (depth).
  • There is room for a wheelchair user to manoeuvre.
  • There is lateral transfer space on both sides of the toilet, however the right side is obstructed.
  • The lateral transfer space on the left is 116cm (from the side of the toilet pan).
  • The lateral transfer space on the right is 83cm (from the side of the toilet pan).
  • There is a push button flush for the toilet.
  • The flush is on the wall above the cistern.
  • There is no horizontal grab rail for the toilet.
  • There is no vertical grab rail for the toilet.
  • There are dropdown grab rails on both sides of the toilet.
  • The dropdown grab rails have a low colour contrast.
  • The toilet seat is 48cm from the floor.
  • The toilet seat has a low colour contrast.
  • The toilet roll holder cannot be reached when seated on the toilet.
  • The toilet roll holder has a low colour contrast.
  • The wash basin has a lever mixer tap.
  • The wash basin and tap cannot be reached when seated on the toilet.
  • The wash basin is 81cm from the floor.
  • There are no vertical grab rails at the wash basin.
  • There is a wall mounted soap dispenser.
  • The soap dispenser cannot be reached when seated on the toilet.
  • The soap dispenser has a low colour contrast.
  • The soap dispenser is 98cm from the floor.
  • There is not a towel dispenser.
  • There is a wall mounted hand dryer.
  • The hand dryer has a low colour contrast.
  • The hand dryer is 94cm from the floor.
  • There is no emergency alarm.
  • There is a mirror which is angled for ease of use.
  • There is no shelf.
  • The cubicle has a pedal bin.
  • There are no coat hooks.
  • The walls and floor have a high colour contrast.
  • Lighting levels were low at the time of the survey.
  • A similar female toilet is also available.

You are on Toilet with Adaptations (Rock Spa - Right Hand Transfer). Skip to the next section.

Toilet with Adaptations (Rock Spa - Right Hand Transfer)

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• Location View
  • The toilet surveyed is located along the corridor after entering the spa.
  • The distance from the spa entrance is 29m.
• Route View
  • The most accessible route to the toilet has step-free level access.
  • There are no doors to open along the most accessible route.
• Access View
  • There is step-free level access into the facility.
  • There is tactile and pictorial signage on or near the door.
  • The door opens by sliding and has a medium colour contrast.
  • The door is easy to open.
  • The width of the opening is 86cm.
  • The door has a twist lock.
  • Internally the door has a high colour contrast.
  • There is not a grab rail on the internal door.
• Dimensions and Features View
  • The dimensions of the cubicle are 172cm (width) x 432cm (depth).
  • There is room for a wheelchair user to manoeuvre.
  • There is a lateral transfer space to the right as you face the toilet, however it is obstructed.
  • The lateral transfer space is 101cm (from the side of the toilet pan).
  • There is a push button flush for the toilet.
  • The flush is on the wall above the cistern.
  • There is a horizontal grab rail on the non-transfer side.
  • The horizontal grab rail has a low colour contrast.
  • There is no vertical grab rail for the toilet.
  • There is a dropdown grab rail on the transfer side.
  • The dropdown grab rail has a low colour contrast.
  • The toilet seat is 47cm from the floor.
  • The toilet seat has a low colour contrast.
  • The toilet roll holder is located on the dropdown rail.
  • The wash basin has a lever mixer tap.
  • The wash basin and tap cannot be reached when seated on the toilet.
  • The wash basin is 87cm from the floor.
  • There are no vertical grab rails at the wash basin.
  • There is a soap dispenser, however it is not wall mounted.
  • There is not a towel dispenser.
  • There is a wall mounted hand dryer.
  • The hand dryer has a low colour contrast.
  • The hand dryer is 135cm from the floor.
  • There is no emergency alarm.
  • There is a mirror.
  • There is no shelf.
  • The cubicle has a waste bin and a sanitary bin.
  • There are no coat hooks.
  • The walls and floor have a low colour contrast.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.

You are on Teen Spirit Kids Club. Skip to the next section.

Teen Spirit Kids Club

• The kids club is located on level 1, beyond the splash and children's pools.
• There is step-free access via ramp to this area.
• The ramp gradient varies between slight and steep.
• There are level resting areas along the ramp.
• The ramp is between 75cm and 150cm wide.
• There is a handrail that switches sides.
• The handrail is intermittent.
• There is written text signage on or near the entrance.
• There are double manual doors.
• The doors are permanently held open.
• One of the doors was locked at the time of the survey.
• The width of the opening is 86cm.
• The doors have a high colour contrast.
• Facilities in this area include: a stage, video game consoles, fuss ball table, and a pool table.
• There is step-free level access throughout the majority of areas.
• There is stepped access to the stage.
• There are no doors along circulation routes in this area.
• Access throughout may include pillars.
• There is room for a wheelchair user to manoeuvre.
• Some flooring is shiny.
• The walls and floor colour contrast varies between low and high.
• Some of the walls have a reflective finish.
• Seating available in this area includes: chairs with armrests and chairs without armrests.
• Furniture available in this area includes: tables.
• The surface height of the tables/desks is suitable for wheelchair users.
• The clear height under the tables/desks is suitable for wheelchair users.
• There is not a hearing assistance system.
• There is background noise in this area.
• Lighting levels vary due to the use of large glazed walls.

You are on Access to Public Beach. Skip to the next section.

Access to Public Beach

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• Access Point View
  • This access point is located in the Beach Club area.
  • The access point is not clearly signed.
  • There is step-free access via a slope.
  • The slope has a steep gradient.
  • There is a double gate at this access point.
  • There is a key fob/card reader at a height of 122cm.
  • The gates open away from you.
  • The gates require effort to open.
  • One of the gates was locked at the time of the survey.
  • The width of the opening is 128cm.
  • The gates have a low colour contrast.
  • There is one step as you enter.
  • There are no handrails for the step.
  • The step is unmarked.
  • The height of the step is not between 15cm and 18cm.
  • The height of the step is 10cm.