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Iberostar Selection Lanzarote Park

Avda. Archipielago 7, Yaiza, Las Palmas, Lanzarote, Spain, 35580

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Access Guide

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Overview

Toilet and Changing Facilities

  • Toilet Facilities View
    • There are 6 toilets with adaptations.
    • The toilets with adaptations are located on floor 0, in the hotel grounds, within the Star Prestige Tower on floor 0 and within the spa.
    • The transfer space varies between left and right in the toilets with adaptations.
    • Female and male step-free standard toilet facilities are located on floor 0, in the hotel grounds, and within the Star Prestige Tower on floor 0.
    • Shared step-free standard toilet facilities are located within the Star Camp kids club.
  • Changing Facilities View
    • Standard changing facilities are located in the spa.
    • Parent and baby changing facilities are located in the standard toilets on floor 0 and within the Star Camp kids club.
  • Washroom and Shower Facilities View
    • Standard shower facilities are located poolside, next to the sports zone courts, and in the courtesy rooms.

Parking

  • Car Park View
    • The car park is located off Calle Av. Archipiélago.
    • The car park is open air/surface.
    • The car park surface consists of tarmac.
    • There are 2 designated Blue Badge parking bays available.
    • The Blue Badge bays are clearly marked.
    • The surveyed Blue Badge parking bay dimensions are 260cm (width) x 439cm (depth).
    • There is a marked zone to both sides but not at the rear.
    • The width of the marked zone is 109cm.
    • The nearest designated bay is 165m from the entrance.
    • The most accessible route from the Blue Badge parking has stepped access.
  • Charges and Restrictions View
    • Parking is free for all users.
  • Electric Vehicle Charging Points View
    • Electric Vehicle charging points are not available.
  • Drop-off Point View
    • There is a designated drop-off point available.
    • The designated drop-off point is located at the front of the hotel. This is designated for buses; however, other guests may also use it.
    • There is a dropped kerb without tactile paving from the drop-off point.
    • There is a drop-off point at the front of the hotel designated for buses; however, other guests may also use it.

Entrance

  • This entrance is located at the front of the resort.
  • The entrance area is clearly signed.
  • There is a canopy or recess which provides weather protection at the entrance.
  • There is step-free access via a slope at the entrance.
  • The slope has a slight gradient.
  • There are double automatic doors.
  • The doors are permanently held open.
  • The width of the opening is 157cm.
  • The doors have a high colour contrast.
  • There is a second set of double automatic doors.
  • The doors open by sliding.
  • The width of the opening is 157cm.
  • The doors have a high colour contrast.

Lobby

  • Access View
    • There is step-free level access to the lobby.
    • The following are located in the lobby area: reception / check-in, a luggage room, a seating area and a lounge.
    • There is step-free level access throughout the lobby area.
    • Some flooring is shiny.
    • There is background noise.
    • Lighting levels were uneven at the time of the survey, with pools of light and shade.
  • Reception / Check-In View
    • The height of the reception desk is 110cm.
    • There is a lowered section at the desk.
    • The height of the lowered section is 87cm.
    • The reception has windows and patterned/distracting backgrounds which may affect the ability of someone to lip read.
    • The payment machine is portable.
    • There is not a hearing assistance system.
  • Other Services View
    • The Star Prestige desk was surveyed.
    • The height of the desk is 77cm.
    • There is not a lowered section at the desk.
    • The desk has patterned/distracting backgrounds which may affect the ability of someone to lip read.
    • There is not a hearing assistance system.
    • The Star Prestige Lounge desk was surveyed.
    • The height of the desk is 81cm.
    • There is not a lowered section at the desk.
    • There is not a hearing assistance system.
  • Seating View
    • Seating available in this area includes: chairs with armrests, chairs without armrests, armchairs and sofas.
    • Furniture available in this area includes: coffee tables.
    • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
    • There is space for an assistance dog to rest.
    • There is a check out lounge located at the front right side of the resort, the entrance into the lounge is step-free via a steep slope.

Hotel Corridors

  • Access View
    • A standard lift provides step-free access to all floors. However, there are steps on the external route to rooms 4000–4006, 4101–4106 and 4107–4112.
    • There is step-free level access throughout the majority of walkways.
    • The following areas have stepped access: rooms 4000-4006, 4101-4106 and 4107-4112.
    • The following areas have step-free access via slopes: rooms 4007-4012.
  • Circulation View
    • There are manual doors along circulation routes.
    • Access throughout may include narrow walkways and pillars.
    • There is a high colour contrast between the walls and floor along the majority of circulation routes.
    • Some flooring is shiny.
    • There is no (or very little) background noise.
    • Wayfinding signage is provided.
    • The colour, design and typeface of signage is consistent throughout.
    • Seating available in the walkways includes: chairs with armrests and chairs without armrests.
    • Lighting levels vary due to the size of the space.

Bedroom and Ensuite with Adaptations (Floor 1 - Room 1121)

  • Bedroom Access View
    • The bedroom surveyed is located on floor 1.
    • The distance from the entrance is 70m.
    • The most accessible route to the bedroom has a very easy slope.
    • Doors are held open along the most accessible route.
    • This route has narrow walkways.
    • There is step-free level access into the bedroom.
    • There is numbered signage on or near the door.
    • Entry to the room is by a fob reader.
    • The height of the key fob reader is 107cm.
    • The door opens inwards and has a high colour contrast.
    • The door requires effort to open.
    • The width of the opening is 76cm.
  • Bedroom Features View
    • The bedroom has a super king bed which can be split into two singles.
    • The space under the bed is 27cm from the floor.
    • There is room for a wheelchair user to manoeuvre next to the bed.
    • Seating available in the bedroom includes: a chair with armrests, a chair without armrests and a sofa.
    • Furniture available in the bedroom includes: a table and a coffee table.
    • The following is also available in this bedroom: bedside plug sockets and TV with subtitles.
    • There is no emergency alarm.
    • Lighting levels were uneven at the time of the survey, with pools of light and shade.
    • This bedroom does not have an adjoining room.
    • There is a balcony, which is accessed via a manual door.
    • The width of the balcony door opening is 144cm.
  • Ensuite Access View
    • There is step-free level access into the ensuite.
    • The width of the opening is 107cm.
  • Ensuite Dimensions and Features View
    • The dimensions of the ensuite are 291cm (width) x 325cm (depth).
    • There is room for a wheelchair user to manoeuvre.
    • There is a lateral transfer space to the right as you face the toilet, however it is obstructed.
    • The lateral transfer space is 254cm (from the side of the toilet pan).
    • There is a push button flush for the toilet.
    • The flush is on the wall above the cistern.
    • There is a horizontal grab rail on the non-transfer side.
    • The horizontal grab rail has a high colour contrast.
    • There is no vertical grab rail for the toilet.
    • There is a dropdown grab rail on the transfer side.
    • The dropdown grab rail has a high colour contrast.
    • The toilet seat is 41cm from the floor.
    • The toilet seat has a low colour contrast.
    • The toilet roll holder can be reached when seated on the toilet.
    • The toilet roll holder has a high colour contrast.
    • The toilet roll holder is 70cm from the floor.
    • The wash basin has a lever mixer tap.
    • The wash basin and tap cannot be reached when seated on the toilet.
    • The wash basin is 77cm from the floor.
    • There are no vertical grab rails at the wash basin.
    • There is a wall mounted soap dispenser.
    • The soap dispenser cannot be reached when seated on the toilet.
    • The soap dispenser has a high colour contrast.
    • The soap dispenser is 116cm from the floor.
    • There is no emergency alarm.
    • There is a long mirror.
    • There is no shelf.
    • The cubicle has a pedal bin.
    • There are multiple coat hooks.
    • The coat hooks are 160cm from the floor.
    • The walls and floor have a low colour contrast.
    • Lighting levels were uneven at the time of the survey, with pools of light and shade.
    • The ensuite has a wheel in shower.
    • There is not room for a wheelchair user to manoeuvre in the shower.
    • There is a fixed shower head and a separate detachable shower head.
    • The shower controls are lever mixer.
    • There is a shower seat.
    • The shower seat is 50cm from the floor.
    • There is a grab rail for the shower.
    • The grab rail for the shower has a high colour contrast.
    • There are no dropdown rails for the shower.
    • There is no emergency alarm.

Lift (Rooms)

  • The lift surveyed is located down the corridor to the right as you enter the resort.
  • The distance from the entrance is 35m.
  • The most accessible route to the lift has step-free level access.
  • Doors are held open along the most accessible route.
  • Standard Lift View
    • Floors 0, 1, 2 and 3 can be accessed by this lift.
    • The lift door has a high colour contrast.
    • The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
    • The weight limit for the lift is 630kg.
    • The control buttons have a high colour contrast.
    • All of the external lift controls are at a suitable height for a wheelchair user.
    • The lift door opening width is 81cm.
    • The internal dimensions of the lift are 107cm (width) x 138cm (depth).
    • The internal lift control buttons have tactile and Braille markings.
    • The control buttons have a varying colour contrast.
    • Some of the internal lift controls are at a suitable height for a wheelchair user.
    • Internally the lift has: a list of floor services/facilities, a visual floor indicator and a mirror to aid reversing.
    • Lighting levels were uneven at the time of the survey, with pools of light and shade.
    • There are other lifts available at this location which are of a similar size.

Stairs (Rooms)

  • The stairs are located down the corridor to the right as you enter the resort.
  • Floors 0, 1, 2 and 3 can be accessed by these stairs.
  • There are handrails on both sides, which are within reach.
  • The handrails are easy to grip.
  • The handrails cover the flight of stairs throughout its length.
  • The handrails do not extend horizontally beyond the first and last step.
  • The steps are unmarked.
  • The height of the steps is between 15cm and 18cm.
  • The height of the highest step is 18cm.
  • The depth of the steps is between 30cm-45cm.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade.

Lift (Grounds)

  • The lift surveyed is located to the left as you enter the resort.
  • The distance from the entrance is 15m.
  • The most accessible route to the lift has step-free level access.
  • There are no doors to open along the most accessible route.
  • Standard Lift View
    • Floors 0 and 1 can be accessed by this lift.
    • The lift door has a high colour contrast.
    • The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
    • The weight limit for the lift is 630kg.
    • The external lift control buttons have tactile markings.
    • The control buttons have a high colour contrast.
    • All of the external lift controls are at a suitable height for a wheelchair user.
    • The lift door opening width is 80cm.
    • The internal dimensions of the lift are 106cm (width) x 139cm (depth).
    • The internal lift control buttons have tactile and Braille markings.
    • The control buttons have a high colour contrast.
    • Some of the internal lift controls are at a suitable height for a wheelchair user.
    • Internally the lift has: a list of floor services/facilities, a visual floor indicator, an audible announcer and a mirror to aid reversing.
    • The lift has a separate door to exit.
    • Lighting levels were uneven at the time of the survey, with pools of light and shade.

Stairs (Grounds)

  • The stairs are located straight ahead as you enter the resort.
  • Floors 0 and 1 can be accessed by these stairs.
  • There are handrails on both sides and also a central handrail.
  • The handrails are easy to grip.
  • The handrails cover the flight of stairs throughout its length.
  • The handrails extend horizontally beyond the first and last step.
  • The steps are unmarked.
  • The height of the steps is between 15cm and 18cm.
  • The height of the highest step is 18cm.
  • The depth of the steps is between 30cm-45cm.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade.

Toilet with Adaptations (Floor 0 - Right Hand Transfer)

  • Location View
    • The toilet surveyed is located to the right as you exit the grounds lift on floor 0.
  • Route View
    • The most accessible route to the toilet has step-free level access.
    • There are no doors to open along the most accessible route.
  • Access View
    • There is step-free level access into the facility.
    • There is pictorial signage on or near the door.
    • The door opens outwards and has a low colour contrast.
    • The door is easy to open.
    • The width of the opening is 77cm.
    • The door has a twist lock.
    • Internally the door has a low colour contrast.
    • There is not a grab rail on the internal door.
  • Dimensions and Features View
    • The dimensions of the cubicle are 171cm (width) x 211cm (depth).
    • There is room for a wheelchair user to manoeuvre.
    • There is a lateral transfer space to the right as you face the toilet.
    • The lateral transfer space is 74cm (from the side of the toilet pan).
    • There is a push button flush for the toilet.
    • The flush is on the wall above the cistern.
    • There is no horizontal grab rail for the toilet.
    • There is no vertical grab rail for the toilet.
    • There is a dropdown grab rail on the right as you face the toilet.
    • The dropdown grab rail has a high colour contrast.
    • The toilet seat is 41cm from the floor.
    • The toilet seat has a low colour contrast.
    • The toilet roll holder is located on the dropdown rail.
    • The wash basin has a lever mixer tap.
    • The wash basin and tap cannot be reached when seated on the toilet.
    • The wash basin is 87cm from the floor.
    • There are no vertical grab rails at the wash basin.
    • There is a wall mounted soap dispenser.
    • The soap dispenser cannot be reached when seated on the toilet.
    • The soap dispenser has a high colour contrast.
    • The soap dispenser is 117cm from the floor.
    • There is not a towel dispenser.
    • There is a wall mounted hand dryer.
    • The hand dryer has a low colour contrast.
    • The hand dryer is 113cm from the floor.
    • There is no emergency alarm.
    • There is a mirror.
    • There is no shelf.
    • The cubicle has a pedal bin.
    • There is one coat hook.
    • The coat hook is 120cm from the floor.
    • The walls and floor have a low colour contrast.
    • Lighting levels were uneven at the time of the survey, with pools of light and shade.

Grounds

  • About View
    • The following is available in this area: a playground, sports courts, walkways, grounds, swimming pools and bars.
  • Getting Around View
    • There are surfaced footpaths throughout.
    • Surfaced footpaths consist of: block paving and paving slabs.
    • The majority of the surfaced footpaths are wide enough for wheelchair users.
    • Some footpaths have sections with potential obstacles such as: uneven surfaces, narrow gaps and gates.
    • There is wayfinding signage in this area.
    • There are not any seats situated along the paths for people to rest.
    • There is step-free level access throughout the majority of areas.
    • The following areas have stepped access: the sports zone.
    • The following areas have step-free access via slopes or ramps: the majority of facilities within the grounds of the resort, including pool areas, the kids club, and the Star Prestige area.
  • Playground View
    • Some of the play equipment is within easy reach for seated and standing users and users of different heights.
    • The following play experiences are available: swinging, sliding, climbing, balancing and viewing.
    • Routes around the play equipment are not firm and even.
    • The majority of routes around the play equipment are at least 150cm wide.

Toilet with Adaptations (Grounds – Between Main and Kids Pool - Right Hand Transfer)

  • Location View
    • The toilet surveyed is located at the rear of the resort grounds, between the main and kids pools.
  • Route View
    • The most accessible route to the toilet has step-free level access.
    • There are no doors to open along the most accessible route.
  • Access View
    • There is step-free level access into the facility.
    • There is pictorial signage on or near the door.
    • The door opens outwards and has a low colour contrast.
    • The door is easy to open.
    • The width of the opening is 79cm.
    • The door has a twist lock.
    • Internally the door has a low colour contrast.
    • There is not a grab rail on the internal door.
  • Dimensions and Features View
    • The dimensions of the cubicle are 193cm (width) x 198cm (depth).
    • There is room for a wheelchair user to manoeuvre.
    • There is a lateral transfer space to the right as you face the toilet.
    • The lateral transfer space is 124cm (from the side of the toilet pan).
    • There is a push button flush for the toilet.
    • The flush is on the wall above the cistern.
    • There is no horizontal grab rail for the toilet.
    • There is no vertical grab rail for the toilet.
    • There is a dropdown grab rail on the transfer side.
    • The dropdown grab rail has a high colour contrast.
    • The toilet seat is 41cm from the floor.
    • The toilet seat has a low colour contrast.
    • The toilet roll holder is located on the dropdown rail.
    • The wash basin has a lever mixer tap.
    • The wash basin and tap cannot be reached when seated on the toilet.
    • The wash basin is 80cm from the floor.
    • There are no vertical grab rails at the wash basin.
    • There is a wall mounted soap dispenser.
    • The soap dispenser cannot be reached when seated on the toilet.
    • The soap dispenser has a high colour contrast.
    • The soap dispenser is 137cm from the floor.
    • There is not a towel dispenser.
    • There is not a hand dryer.
    • There is no emergency alarm.
    • There is a mirror.
    • There is no shelf.
    • The cubicle has a pedal bin.
    • There is one coat hook.
    • The coat hook is 141cm from the floor.
    • The walls and floor have a low colour contrast.
    • Lighting levels were uneven at the time of the survey, with pools of light and shade.

Toilet with Adaptations (Female - Star Prestige Tower - No Transfer Space)

  • Location View
    • The toilet surveyed is located within the Star Prestige Tower, on floor 0.
  • Route View
    • The most accessible route to the toilet has step-free level access.
    • There are no doors to open along the most accessible route.
  • Access View
    • There is step-free level access into the facility.
    • There is pictorial signage on or near the door.
    • The door opens by sliding and has a low colour contrast.
    • The door requires effort to open.
    • The width of the opening is 76cm.
    • There is a second door.
    • The door opens outwards and has a low colour contrast.
    • The door is easy to open.
    • The width of the opening is 77cm.
    • The door has a twist lock.
    • Internally the door has a low colour contrast.
    • There is not a grab rail on the internal door.
  • Dimensions and Features View
    • The dimensions of the cubicle are 141cm (width) x 213cm (depth).
    • There is not room for a wheelchair user to manoeuvre.
    • There is not a lateral transfer space next to the toilet.
    • There is a push button flush for the toilet.
    • The flush is on the wall above the cistern.
    • There is no horizontal grab rail for the toilet.
    • There is no vertical grab rail for the toilet.
    • There is a dropdown grab rail on the left as you face the toilet.
    • The dropdown grab rail has a high colour contrast.
    • The toilet seat is 41cm from the floor.
    • The toilet seat has a low colour contrast.
    • The toilet roll holder is located on the dropdown rail.
    • The wash basin has a lever mixer tap.
    • The wash basin and tap cannot be reached when seated on the toilet.
    • The wash basin is 86cm from the floor.
    • There are no vertical grab rails at the wash basin.
    • There is a wall mounted soap dispenser.
    • The soap dispenser cannot be reached when seated on the toilet.
    • The soap dispenser has a high colour contrast.
    • The soap dispenser is 122cm from the floor.
    • There is not a towel dispenser.
    • There is a wall mounted hand dryer.
    • The hand dryer has a high colour contrast.
    • The hand dryer is 137cm from the floor.
    • There is no emergency alarm.
    • There is a mirror.
    • There is no shelf.
    • The cubicle has a pedal bin.
    • There are multiple coat hooks.
    • The coat hooks are 130cm and 134cm from the floor.
    • The walls and floor have a low colour contrast.
    • Lighting levels were uneven at the time of the survey, with pools of light and shade.

Toilet with Adaptations (Shared - Star Prestige - Left Hand Transfer)

  • Location View
    • The toilet surveyed is located to the rear right side of the resort grounds, within the Star Prestige area.
  • Route View
    • The most accessible route to the toilet has a very easy slope.
    • There are no doors to open along the most accessible route.
    • This route has narrow walkways.
  • Access View
    • There is step-free level access into the facility.
    • There is pictorial signage on or near the door.
    • The door opens outwards and has a low colour contrast.
    • The door is easy to open.
    • The width of the opening is 87cm.
    • The door has a twist lock.
    • Internally the door has a low colour contrast.
    • There is not a grab rail on the internal door.
  • Dimensions and Features View
    • The dimensions of the cubicle are 161cm (width) x 223cm (depth).
    • There is room for a wheelchair user to manoeuvre.
    • There is a lateral transfer space to the left as you face the toilet.
    • The lateral transfer space is 147cm (from the side of the toilet pan).
    • There is a push button flush for the toilet.
    • The flush is on the wall above the cistern.
    • There is no horizontal grab rail for the toilet.
    • There is no vertical grab rail for the toilet.
    • There is a dropdown grab rail on the transfer side.
    • The dropdown grab rail has a high colour contrast.
    • The toilet seat is 41cm from the floor.
    • The toilet seat has a low colour contrast.
    • The toilet roll holder is located on the dropdown rail.
    • The wash basin has a lever mixer tap.
    • The wash basin and tap cannot be reached when seated on the toilet.
    • The wash basin is 86cm from the floor.
    • There are no vertical grab rails at the wash basin.
    • There is a soap dispenser, however it is not wall mounted.
    • There is not a towel dispenser.
    • There is a wall mounted hand dryer.
    • The hand dryer has a high colour contrast.
    • The hand dryer is 111cm from the floor.
    • There is no emergency alarm.
    • There is a mirror.
    • There is no shelf.
    • The cubicle has a pedal bin.
    • There is one coat hook.
    • The coat hook is 142cm from the floor.
    • The walls and floor have a low colour contrast.
    • Lighting levels were uneven at the time of the survey, with pools of light and shade.

Access Point - Resort to Promenade and Beach

  • Access Point View
    • This access point is located to the rear left side of the infinity pool.
    • The access point is clearly signed.
    • There is step-free access via ramp.
    • The ramp gradient varies between slight and steep.
    • There are level resting areas along the ramp.
    • The ramp is over 150cm wide.
    • There are handrails on both sides.
    • There is a double gate at this access point.
    • There is a key fob/card reader at a height of 142cm.
    • The gates open towards you.
    • The gates are easy to open.
    • One of the gates was locked at the time of the survey.
    • The width of the opening is 104cm.
    • The gates have a low colour contrast.

Star Camp Kids Club

  • The Star Camp kids club is located in the shopping strip at the front left side of the resort.
  • There is step-free access via a very easy slope to this area.
  • There is pictorial and written text signage on or near the entrance.
  • There are double manual doors.
  • The doors are permanently held open.
  • One of the doors was locked at the time of the survey.
  • The width of the opening is 68cm.
  • The doors have a low colour contrast.
  • There is step-free level access throughout all areas.
  • There are no doors along circulation routes in this area.
  • Access throughout may include pillars.
  • There is room for a wheelchair user to manoeuvre.
  • Some flooring is shiny and patterned.
  • The walls and floor have a high colour contrast.
  • Seating available in this area includes: chairs with armrests, chairs without armrests and sofas.
  • Furniture available in this area includes: tables.
  • The surface height of some of the tables/desks is suitable for wheelchair users.
  • The clear height under the tables/desks is not suitable for wheelchair users.
  • There is not a hearing assistance system.
  • There may be background noise in this area.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade.