Access Guide
Overview
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About
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- There are 388 bedrooms.
- There is step-free level access to some of the bedrooms.
- There are 11 bedrooms with adaptations.
- There is step-free level access to all bedrooms with adaptations.
- None of the bedrooms with adaptations have adjoining rooms.
- All bedrooms with adaptations have an ensuite with a wheel-in shower.
- Only assistance dogs are welcomed here.
- Shared facilities include: restaurants, bars, a gym, a spa, a shop and swimming pools.
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Parking and Public Transport
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- The venue has its own car park, with Blue Badge parking available.
- There is a drop-off point.
- For the latest travel options and information you can plan your travel using Google Maps (opens new tab).
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Getting In and Around
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- There is step-free access via a slight slope at the main entrance.
- There is step-free level access throughout the majority of areas.
- The following areas have stepped access: rooms 4000-4006, 4101-4106 and 4107-4112.
- The following areas have step-free access via slopes or ramps: rooms 4007-4012, the spa, the courtesy rooms and the majority of facilities within the grounds of the resort, including pool areas, the kids club, and the Star Prestige area.
- There are manual doors along circulation routes.
- Access throughout may include narrow walkways and pillars.
- The ground floor and floors 1 to 3 can be accessed via a standard lift and stairs.
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Getting Help and Assistance
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- Seating is available.
- There is not a hearing assistance system.
- You can borrow or hire the following equipment: a manual wheelchair, a medication fridge, a shower chair and a bath mat.
- There is a water bowl available for assistance dogs.
- Related Access Guides View
Toilet and Changing Facilities
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Toilet Facilities
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- There are 6 toilets with adaptations.
- The toilets with adaptations are located on floor 0, in the hotel grounds, within the Star Prestige Tower on floor 0 and within the spa.
- The transfer space varies between left and right in the toilets with adaptations.
- Female and male step-free standard toilet facilities are located on floor 0, in the hotel grounds, and within the Star Prestige Tower on floor 0.
- Shared step-free standard toilet facilities are located within the Star Camp kids club.
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Changing Facilities
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- Standard changing facilities are located in the spa.
- Parent and baby changing facilities are located in the standard toilets on floor 0 and within the Star Camp kids club.
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Washroom and Shower Facilities
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- Standard shower facilities are located poolside, next to the sports zone courts, and in the courtesy rooms.
Parking
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Car Park
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- The car park is located off Calle Av. Archipiélago.
- The car park is open air/surface.
- The car park surface consists of tarmac.
- There are 2 designated Blue Badge parking bays available.
- The Blue Badge bays are clearly marked.
- The surveyed Blue Badge parking bay dimensions are 260cm (width) x 439cm (depth).
- There is a marked zone to both sides but not at the rear.
- The width of the marked zone is 109cm.
- The nearest designated bay is 165m from the entrance.
- The most accessible route from the Blue Badge parking has stepped access.
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Charges and Restrictions
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- Parking is free for all users.
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Electric Vehicle Charging Points
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- Electric Vehicle charging points are not available.
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Drop-off Point
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- There is a designated drop-off point available.
- The designated drop-off point is located at the front of the hotel. This is designated for buses; however, other guests may also use it.
- There is a dropped kerb without tactile paving from the drop-off point.
- There is a drop-off point at the front of the hotel designated for buses; however, other guests may also use it.
Entrance
- This entrance is located at the front of the resort.
- The entrance area is clearly signed.
- There is a canopy or recess which provides weather protection at the entrance.
- There is step-free access via a slope at the entrance.
- The slope has a slight gradient.
- There are double automatic doors.
- The doors are permanently held open.
- The width of the opening is 157cm.
- The doors have a high colour contrast.
- There is a second set of double automatic doors.
- The doors open by sliding.
- The width of the opening is 157cm.
- The doors have a high colour contrast.
Lobby
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Access
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- There is step-free level access to the lobby.
- The following are located in the lobby area: reception / check-in, a luggage room, a seating area and a lounge.
- There is step-free level access throughout the lobby area.
- Some flooring is shiny.
- There is background noise.
- Lighting levels were uneven at the time of the survey, with pools of light and shade.
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Reception / Check-In
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- The height of the reception desk is 110cm.
- There is a lowered section at the desk.
- The height of the lowered section is 87cm.
- The reception has windows and patterned/distracting backgrounds which may affect the ability of someone to lip read.
- The payment machine is portable.
- There is not a hearing assistance system.
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Other Services
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- The Star Prestige desk was surveyed.
- The height of the desk is 77cm.
- There is not a lowered section at the desk.
- The desk has patterned/distracting backgrounds which may affect the ability of someone to lip read.
- There is not a hearing assistance system.
- The Star Prestige Lounge desk was surveyed.
- The height of the desk is 81cm.
- There is not a lowered section at the desk.
- There is not a hearing assistance system.
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Seating
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- Seating available in this area includes: chairs with armrests, chairs without armrests, armchairs and sofas.
- Furniture available in this area includes: coffee tables.
- There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
- There is space for an assistance dog to rest.
- There is a check out lounge located at the front right side of the resort, the entrance into the lounge is step-free via a steep slope.
Hotel Corridors
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Access
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- A standard lift provides step-free access to all floors. However, there are steps on the external route to rooms 4000–4006, 4101–4106 and 4107–4112.
- There is step-free level access throughout the majority of walkways.
- The following areas have stepped access: rooms 4000-4006, 4101-4106 and 4107-4112.
- The following areas have step-free access via slopes: rooms 4007-4012.
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Circulation
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- There are manual doors along circulation routes.
- Access throughout may include narrow walkways and pillars.
- There is a high colour contrast between the walls and floor along the majority of circulation routes.
- Some flooring is shiny.
- There is no (or very little) background noise.
- Wayfinding signage is provided.
- The colour, design and typeface of signage is consistent throughout.
- Seating available in the walkways includes: chairs with armrests and chairs without armrests.
- Lighting levels vary due to the size of the space.
Bedroom and Ensuite with Adaptations (Floor 1 - Room 1121)
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Bedroom Access
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- The bedroom surveyed is located on floor 1.
- The distance from the entrance is 70m.
- The most accessible route to the bedroom has a very easy slope.
- Doors are held open along the most accessible route.
- This route has narrow walkways.
- There is step-free level access into the bedroom.
- There is numbered signage on or near the door.
- Entry to the room is by a fob reader.
- The height of the key fob reader is 107cm.
- The door opens inwards and has a high colour contrast.
- The door requires effort to open.
- The width of the opening is 76cm.
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Bedroom Features
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- The bedroom has a super king bed which can be split into two singles.
- The space under the bed is 27cm from the floor.
- There is room for a wheelchair user to manoeuvre next to the bed.
- Seating available in the bedroom includes: a chair with armrests, a chair without armrests and a sofa.
- Furniture available in the bedroom includes: a table and a coffee table.
- The following is also available in this bedroom: bedside plug sockets and TV with subtitles.
- There is no emergency alarm.
- Lighting levels were uneven at the time of the survey, with pools of light and shade.
- This bedroom does not have an adjoining room.
- There is a balcony, which is accessed via a manual door.
- The width of the balcony door opening is 144cm.
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Ensuite Access
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- There is step-free level access into the ensuite.
- The width of the opening is 107cm.
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Ensuite Dimensions and Features
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- The dimensions of the ensuite are 291cm (width) x 325cm (depth).
- There is room for a wheelchair user to manoeuvre.
- There is a lateral transfer space to the right as you face the toilet, however it is obstructed.
- The lateral transfer space is 254cm (from the side of the toilet pan).
- There is a push button flush for the toilet.
- The flush is on the wall above the cistern.
- There is a horizontal grab rail on the non-transfer side.
- The horizontal grab rail has a high colour contrast.
- There is no vertical grab rail for the toilet.
- There is a dropdown grab rail on the transfer side.
- The dropdown grab rail has a high colour contrast.
- The toilet seat is 41cm from the floor.
- The toilet seat has a low colour contrast.
- The toilet roll holder can be reached when seated on the toilet.
- The toilet roll holder has a high colour contrast.
- The toilet roll holder is 70cm from the floor.
- The wash basin has a lever mixer tap.
- The wash basin and tap cannot be reached when seated on the toilet.
- The wash basin is 77cm from the floor.
- There are no vertical grab rails at the wash basin.
- There is a wall mounted soap dispenser.
- The soap dispenser cannot be reached when seated on the toilet.
- The soap dispenser has a high colour contrast.
- The soap dispenser is 116cm from the floor.
- There is no emergency alarm.
- There is a long mirror.
- There is no shelf.
- The cubicle has a pedal bin.
- There are multiple coat hooks.
- The coat hooks are 160cm from the floor.
- The walls and floor have a low colour contrast.
- Lighting levels were uneven at the time of the survey, with pools of light and shade.
- The ensuite has a wheel in shower.
- There is not room for a wheelchair user to manoeuvre in the shower.
- There is a fixed shower head and a separate detachable shower head.
- The shower controls are lever mixer.
- There is a shower seat.
- The shower seat is 50cm from the floor.
- There is a grab rail for the shower.
- The grab rail for the shower has a high colour contrast.
- There are no dropdown rails for the shower.
- There is no emergency alarm.
Lift (Rooms)
- The lift surveyed is located down the corridor to the right as you enter the resort.
- The distance from the entrance is 35m.
- The most accessible route to the lift has step-free level access.
- Doors are held open along the most accessible route.
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Standard Lift
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- Floors 0, 1, 2 and 3 can be accessed by this lift.
- The lift door has a high colour contrast.
- The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
- The weight limit for the lift is 630kg.
- The control buttons have a high colour contrast.
- All of the external lift controls are at a suitable height for a wheelchair user.
- The lift door opening width is 81cm.
- The internal dimensions of the lift are 107cm (width) x 138cm (depth).
- The internal lift control buttons have tactile and Braille markings.
- The control buttons have a varying colour contrast.
- Some of the internal lift controls are at a suitable height for a wheelchair user.
- Internally the lift has: a list of floor services/facilities, a visual floor indicator and a mirror to aid reversing.
- Lighting levels were uneven at the time of the survey, with pools of light and shade.
- There are other lifts available at this location which are of a similar size.
Stairs (Rooms)
- The stairs are located down the corridor to the right as you enter the resort.
- Floors 0, 1, 2 and 3 can be accessed by these stairs.
- There are handrails on both sides, which are within reach.
- The handrails are easy to grip.
- The handrails cover the flight of stairs throughout its length.
- The handrails do not extend horizontally beyond the first and last step.
- The steps are unmarked.
- The height of the steps is between 15cm and 18cm.
- The height of the highest step is 18cm.
- The depth of the steps is between 30cm-45cm.
- Lighting levels were uneven at the time of the survey, with pools of light and shade.
Lift (Grounds)
- The lift surveyed is located to the left as you enter the resort.
- The distance from the entrance is 15m.
- The most accessible route to the lift has step-free level access.
- There are no doors to open along the most accessible route.
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Standard Lift
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- Floors 0 and 1 can be accessed by this lift.
- The lift door has a high colour contrast.
- The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
- The weight limit for the lift is 630kg.
- The external lift control buttons have tactile markings.
- The control buttons have a high colour contrast.
- All of the external lift controls are at a suitable height for a wheelchair user.
- The lift door opening width is 80cm.
- The internal dimensions of the lift are 106cm (width) x 139cm (depth).
- The internal lift control buttons have tactile and Braille markings.
- The control buttons have a high colour contrast.
- Some of the internal lift controls are at a suitable height for a wheelchair user.
- Internally the lift has: a list of floor services/facilities, a visual floor indicator, an audible announcer and a mirror to aid reversing.
- The lift has a separate door to exit.
- Lighting levels were uneven at the time of the survey, with pools of light and shade.
Stairs (Grounds)
- The stairs are located straight ahead as you enter the resort.
- Floors 0 and 1 can be accessed by these stairs.
- There are handrails on both sides and also a central handrail.
- The handrails are easy to grip.
- The handrails cover the flight of stairs throughout its length.
- The handrails extend horizontally beyond the first and last step.
- The steps are unmarked.
- The height of the steps is between 15cm and 18cm.
- The height of the highest step is 18cm.
- The depth of the steps is between 30cm-45cm.
- Lighting levels were uneven at the time of the survey, with pools of light and shade.
Toilet with Adaptations (Floor 0 - Right Hand Transfer)
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Location
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- The toilet surveyed is located to the right as you exit the grounds lift on floor 0.
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Route
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- The most accessible route to the toilet has step-free level access.
- There are no doors to open along the most accessible route.
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Access
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- There is step-free level access into the facility.
- There is pictorial signage on or near the door.
- The door opens outwards and has a low colour contrast.
- The door is easy to open.
- The width of the opening is 77cm.
- The door has a twist lock.
- Internally the door has a low colour contrast.
- There is not a grab rail on the internal door.
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Dimensions and Features
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- The dimensions of the cubicle are 171cm (width) x 211cm (depth).
- There is room for a wheelchair user to manoeuvre.
- There is a lateral transfer space to the right as you face the toilet.
- The lateral transfer space is 74cm (from the side of the toilet pan).
- There is a push button flush for the toilet.
- The flush is on the wall above the cistern.
- There is no horizontal grab rail for the toilet.
- There is no vertical grab rail for the toilet.
- There is a dropdown grab rail on the right as you face the toilet.
- The dropdown grab rail has a high colour contrast.
- The toilet seat is 41cm from the floor.
- The toilet seat has a low colour contrast.
- The toilet roll holder is located on the dropdown rail.
- The wash basin has a lever mixer tap.
- The wash basin and tap cannot be reached when seated on the toilet.
- The wash basin is 87cm from the floor.
- There are no vertical grab rails at the wash basin.
- There is a wall mounted soap dispenser.
- The soap dispenser cannot be reached when seated on the toilet.
- The soap dispenser has a high colour contrast.
- The soap dispenser is 117cm from the floor.
- There is not a towel dispenser.
- There is a wall mounted hand dryer.
- The hand dryer has a low colour contrast.
- The hand dryer is 113cm from the floor.
- There is no emergency alarm.
- There is a mirror.
- There is no shelf.
- The cubicle has a pedal bin.
- There is one coat hook.
- The coat hook is 120cm from the floor.
- The walls and floor have a low colour contrast.
- Lighting levels were uneven at the time of the survey, with pools of light and shade.
Grounds
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About
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- The following is available in this area: a playground, sports courts, walkways, grounds, swimming pools and bars.
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Getting Around
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- There are surfaced footpaths throughout.
- Surfaced footpaths consist of: block paving and paving slabs.
- The majority of the surfaced footpaths are wide enough for wheelchair users.
- Some footpaths have sections with potential obstacles such as: uneven surfaces, narrow gaps and gates.
- There is wayfinding signage in this area.
- There are not any seats situated along the paths for people to rest.
- There is step-free level access throughout the majority of areas.
- The following areas have stepped access: the sports zone.
- The following areas have step-free access via slopes or ramps: the majority of facilities within the grounds of the resort, including pool areas, the kids club, and the Star Prestige area.
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Playground
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- Some of the play equipment is within easy reach for seated and standing users and users of different heights.
- The following play experiences are available: swinging, sliding, climbing, balancing and viewing.
- Routes around the play equipment are not firm and even.
- The majority of routes around the play equipment are at least 150cm wide.
Toilet with Adaptations (Grounds – Between Main and Kids Pool - Right Hand Transfer)
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Location
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- The toilet surveyed is located at the rear of the resort grounds, between the main and kids pools.
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Route
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- The most accessible route to the toilet has step-free level access.
- There are no doors to open along the most accessible route.
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Access
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- There is step-free level access into the facility.
- There is pictorial signage on or near the door.
- The door opens outwards and has a low colour contrast.
- The door is easy to open.
- The width of the opening is 79cm.
- The door has a twist lock.
- Internally the door has a low colour contrast.
- There is not a grab rail on the internal door.
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Dimensions and Features
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- The dimensions of the cubicle are 193cm (width) x 198cm (depth).
- There is room for a wheelchair user to manoeuvre.
- There is a lateral transfer space to the right as you face the toilet.
- The lateral transfer space is 124cm (from the side of the toilet pan).
- There is a push button flush for the toilet.
- The flush is on the wall above the cistern.
- There is no horizontal grab rail for the toilet.
- There is no vertical grab rail for the toilet.
- There is a dropdown grab rail on the transfer side.
- The dropdown grab rail has a high colour contrast.
- The toilet seat is 41cm from the floor.
- The toilet seat has a low colour contrast.
- The toilet roll holder is located on the dropdown rail.
- The wash basin has a lever mixer tap.
- The wash basin and tap cannot be reached when seated on the toilet.
- The wash basin is 80cm from the floor.
- There are no vertical grab rails at the wash basin.
- There is a wall mounted soap dispenser.
- The soap dispenser cannot be reached when seated on the toilet.
- The soap dispenser has a high colour contrast.
- The soap dispenser is 137cm from the floor.
- There is not a towel dispenser.
- There is not a hand dryer.
- There is no emergency alarm.
- There is a mirror.
- There is no shelf.
- The cubicle has a pedal bin.
- There is one coat hook.
- The coat hook is 141cm from the floor.
- The walls and floor have a low colour contrast.
- Lighting levels were uneven at the time of the survey, with pools of light and shade.
Toilet with Adaptations (Female - Star Prestige Tower - No Transfer Space)
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Location
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- The toilet surveyed is located within the Star Prestige Tower, on floor 0.
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Route
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- The most accessible route to the toilet has step-free level access.
- There are no doors to open along the most accessible route.
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Access
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- There is step-free level access into the facility.
- There is pictorial signage on or near the door.
- The door opens by sliding and has a low colour contrast.
- The door requires effort to open.
- The width of the opening is 76cm.
- There is a second door.
- The door opens outwards and has a low colour contrast.
- The door is easy to open.
- The width of the opening is 77cm.
- The door has a twist lock.
- Internally the door has a low colour contrast.
- There is not a grab rail on the internal door.
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Dimensions and Features
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- The dimensions of the cubicle are 141cm (width) x 213cm (depth).
- There is not room for a wheelchair user to manoeuvre.
- There is not a lateral transfer space next to the toilet.
- There is a push button flush for the toilet.
- The flush is on the wall above the cistern.
- There is no horizontal grab rail for the toilet.
- There is no vertical grab rail for the toilet.
- There is a dropdown grab rail on the left as you face the toilet.
- The dropdown grab rail has a high colour contrast.
- The toilet seat is 41cm from the floor.
- The toilet seat has a low colour contrast.
- The toilet roll holder is located on the dropdown rail.
- The wash basin has a lever mixer tap.
- The wash basin and tap cannot be reached when seated on the toilet.
- The wash basin is 86cm from the floor.
- There are no vertical grab rails at the wash basin.
- There is a wall mounted soap dispenser.
- The soap dispenser cannot be reached when seated on the toilet.
- The soap dispenser has a high colour contrast.
- The soap dispenser is 122cm from the floor.
- There is not a towel dispenser.
- There is a wall mounted hand dryer.
- The hand dryer has a high colour contrast.
- The hand dryer is 137cm from the floor.
- There is no emergency alarm.
- There is a mirror.
- There is no shelf.
- The cubicle has a pedal bin.
- There are multiple coat hooks.
- The coat hooks are 130cm and 134cm from the floor.
- The walls and floor have a low colour contrast.
- Lighting levels were uneven at the time of the survey, with pools of light and shade.
Toilet with Adaptations (Shared - Star Prestige - Left Hand Transfer)
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Location
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- The toilet surveyed is located to the rear right side of the resort grounds, within the Star Prestige area.
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Route
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- The most accessible route to the toilet has a very easy slope.
- There are no doors to open along the most accessible route.
- This route has narrow walkways.
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Access
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- There is step-free level access into the facility.
- There is pictorial signage on or near the door.
- The door opens outwards and has a low colour contrast.
- The door is easy to open.
- The width of the opening is 87cm.
- The door has a twist lock.
- Internally the door has a low colour contrast.
- There is not a grab rail on the internal door.
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Dimensions and Features
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- The dimensions of the cubicle are 161cm (width) x 223cm (depth).
- There is room for a wheelchair user to manoeuvre.
- There is a lateral transfer space to the left as you face the toilet.
- The lateral transfer space is 147cm (from the side of the toilet pan).
- There is a push button flush for the toilet.
- The flush is on the wall above the cistern.
- There is no horizontal grab rail for the toilet.
- There is no vertical grab rail for the toilet.
- There is a dropdown grab rail on the transfer side.
- The dropdown grab rail has a high colour contrast.
- The toilet seat is 41cm from the floor.
- The toilet seat has a low colour contrast.
- The toilet roll holder is located on the dropdown rail.
- The wash basin has a lever mixer tap.
- The wash basin and tap cannot be reached when seated on the toilet.
- The wash basin is 86cm from the floor.
- There are no vertical grab rails at the wash basin.
- There is a soap dispenser, however it is not wall mounted.
- There is not a towel dispenser.
- There is a wall mounted hand dryer.
- The hand dryer has a high colour contrast.
- The hand dryer is 111cm from the floor.
- There is no emergency alarm.
- There is a mirror.
- There is no shelf.
- The cubicle has a pedal bin.
- There is one coat hook.
- The coat hook is 142cm from the floor.
- The walls and floor have a low colour contrast.
- Lighting levels were uneven at the time of the survey, with pools of light and shade.
Access Point - Resort to Promenade and Beach
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Access Point
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- This access point is located to the rear left side of the infinity pool.
- The access point is clearly signed.
- There is step-free access via ramp.
- The ramp gradient varies between slight and steep.
- There are level resting areas along the ramp.
- The ramp is over 150cm wide.
- There are handrails on both sides.
- There is a double gate at this access point.
- There is a key fob/card reader at a height of 142cm.
- The gates open towards you.
- The gates are easy to open.
- One of the gates was locked at the time of the survey.
- The width of the opening is 104cm.
- The gates have a low colour contrast.
Star Camp Kids Club
- The Star Camp kids club is located in the shopping strip at the front left side of the resort.
- There is step-free access via a very easy slope to this area.
- There is pictorial and written text signage on or near the entrance.
- There are double manual doors.
- The doors are permanently held open.
- One of the doors was locked at the time of the survey.
- The width of the opening is 68cm.
- The doors have a low colour contrast.
- There is step-free level access throughout all areas.
- There are no doors along circulation routes in this area.
- Access throughout may include pillars.
- There is room for a wheelchair user to manoeuvre.
- Some flooring is shiny and patterned.
- The walls and floor have a high colour contrast.
- Seating available in this area includes: chairs with armrests, chairs without armrests and sofas.
- Furniture available in this area includes: tables.
- The surface height of some of the tables/desks is suitable for wheelchair users.
- The clear height under the tables/desks is not suitable for wheelchair users.
- There is not a hearing assistance system.
- There may be background noise in this area.
- Lighting levels were uneven at the time of the survey, with pools of light and shade.
