You are on Overview. Skip to the next section.

Overview

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• About View
  • There are 284 bedrooms.
  • There is step-free level access to all bedrooms.
  • There are 9 bedrooms with adaptations.
  • There is step-free level access to all bedrooms with adaptations.
  • None of the bedrooms with adaptations have adjoining rooms.
  • All bedrooms with adaptations have an ensuite with a wheel-in shower.
  • Dogs are welcomed here with prior arrangement.
  • Shared facilities include: restaurants, bars, cafés, a gym, a spa, a games room, a shop, swimming pools and a nightclub.
• Parking and Public Transport View
  • The venue has its own car park, with Blue Badge parking available.
  • For the latest travel options and information you can plan your travel using Google Maps (opens new tab).
• Getting In and Around View
  • There is step-free level access at the most accessible entrance.
  • The most accessible entrance is also the main entrance.
  • There is step-free level access throughout the majority of areas.
  • The following areas have step-free access via ramps: the additional seating in the lobby.
  • Doors are held open along circulation routes.
  • Ground to eighth floor can be accessed via a standard lift and stairs.
• Getting Help and Assistance View
  • Seating is available.
  • There is not a hearing assistance system.
  • You can borrow or hire the following equipment: mobility scooter charging facilities.
  • There is a water bowl available for assistance dogs.
  • There is not a designated assistance dog spending area.
• Related Access Guides View
  • View information on Tivoli La Caleta Tenerife Resort - Food and Drink (opens new tab) .
  • View information on Tivoli La Caleta Tenerife Resort - Swimming Pools, Spa and Fitness (opens new tab) .

You are on Toilet and Changing Facilities. Skip to the next section.

Toilet and Changing Facilities

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• Toilet Facilities View
  • There are 8 toilets with adaptations.
  • The toilets with adaptations are located on level 1 off the lobby next to El Classico Sports, on level 0 outside Gusto Restaurant, in the grounds next to the Guilty Pool Bar, in the grounds next to the adult pool, in the SEEN Beach Club and in the gym.
  • The transfer space varies between left and right in the toilets with adaptations.
  • Female and male step-free standard toilet facilities are located on level 1 off the lobby next to El Classico Sports, on level 0 outside Gusto Restaurant, in the grounds next to the Guilty Pool Bar, in the grounds next to the adult pool, in the SEEN Beach Club and in the gym.
  • Female and male standard toilet facilities with stepped access are located next to the freshwater pool.
• Changing Facilities View
  • Standard changing facilities are located within the gym and spa.
  • Parent and baby changing facilities are located within the toilet with adaptions next to Guilty Pool Bar, SEEN Beach Club and the adult pool.

You are on Parking. Skip to the next section.

Parking

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• Car Park View
  • The car park is located on levels 0 and -1.
  • The car park is underground.
  • The car park surface consists of concrete.
  • The height of the restriction barrier is 220cm.
  • There are 2 designated Blue Badge parking bays available.
  • The Blue Badge bays are clearly marked.
  • The surveyed Blue Badge parking bay dimensions are 440cm (width) x 460cm (depth).
  • There are no hatched/marked zones.
  • The nearest designated bay is 14m from the parking lift.
  • The most accessible route from the Blue Badge parking has step-free level access.
  • There are manual doors along the most accessible route.
• Charges and Restrictions View
  • Parking is not free for all users, including Blue Badge holders.
  • Payment machines are located close to the Blue Badge parking bays.
  • There is not a payment machine with controls at a suitable height for a wheelchair user.
• Electric Vehicle Charging Points View
  • There are no electric vehicle charging points designated for Blue Badge holders.
  • There are 8 electric vehicle charging points.
  • The dimensions of the surveyed electric vehicle charging bay are 260cm (width) x 500cm (depth).
  • The controls are not at a suitable height for a wheelchair user.
  • The nozzle holster is at a suitable height for a wheelchair user.
  • You do not need an online account to use the charging point.
  • Payment can be made with a credit/debit card (contactless) and via an app.
• Drop-off Point View
  • There is not a designated drop-off point available.

You are on Lift (Parking). Skip to the next section.

Lift (Parking)

• The lift surveyed is located in the check-in area.
• The distance from the main entrance is 35m.
• The most accessible route to the lift has step-free level access.
• There are no doors to open along the most accessible route.

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• Standard Lift View
  • Levels -1, 0 and 1 can be accessed by this lift.
  • The lift door has a high colour contrast.
  • The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
  • The weight limit for the lift is 450kg.
  • The external lift control buttons have Braille markings.
  • The control buttons have a medium colour contrast.
  • All of the external lift controls are at a suitable height for a wheelchair user.
  • The lift door opening width is 90cm.
  • The internal dimensions of the lift are 102cm (width) x 124cm (depth).
  • The control buttons have a medium colour contrast.
  • All of the internal lift controls are at a suitable height for a wheelchair user.
  • Internally the lift has: a visual floor indicator.
  • Lighting levels were even at the time of the survey.

You are on Main Entrance. Skip to the next section.

Main Entrance

• This entrance is located at the front of the main building.
• The approach to the entrance has uneven surfaces.
• The entrance area is not clearly signed.
• There is a canopy or recess which provides weather protection at the entrance.
• There is step-free level access at the entrance.
• There are double automatic doors.
• The doors open by sliding.
• The width of the opening is 170cm.
• The doors have a low colour contrast.

You are on Lobby. Skip to the next section.

Lobby

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• Access View
  • There is step-free level access to the lobby.
  • The following are located in the lobby area: reception / check-in, a concierge service, a car hire service, a gift shop, a seating area, bars, a toilet with adaptations and standard toilets.
  • There is step-free level access throughout the lobby area.
  • Some flooring is shiny and patterned.
  • There is background noise.
  • There is wayfinding signage in the lobby area.
  • The colour, design and typeface of signage is consistent throughout.
  • Lighting levels vary due to there being different types of lights in the space.
• Reception / Check-In View
  • The height of the reception desk is 123cm.
  • There is not a lowered section at the desk.
  • The card payment machine is at a height of 130cm.
  • The payment machine is at a fixed height.
  • There is not a hearing assistance system.
• Other Services View
  • The Concierge and Guest Relations desk was surveyed.
  • The height of the desk is 76cm.
  • There is not a lowered section at the desk.
  • There is not a hearing assistance system.
• Seating View
  • Seating available in this area includes: chairs with armrests, armchairs and sofas.
  • Some chairs are fixed.
  • Furniture available in this area includes: coffee tables.
  • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
  • There is space for an assistance dog to rest.

You are on Shop. Skip to the next section.

Shop

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• Access to the Shop View
  • The shop is located on level 1 in the lobby, just off the check-in area to the rear of the lifts.
  • The most accessible route has step-free level access.
  • There are no doors to open along the most accessible route.
  • There is step-free level access into the shop.
  • There is an opening without doors.
  • The width of the opening is 150cm.
• Shop View
  • There is step-free level access throughout all areas.
  • The majority of main aisle widths are under 120cm.
  • The majority of product aisle widths are under 120cm.
  • Some aisles did have obstructions at the time of the survey, these included: product displays.
  • Product displays/containers that may be more difficult for some to reach or open include: low shelving and high shelving.
  • The flooring is shiny.
  • There may be background noise.
  • Seating available for customers includes: stools.
  • Lighting levels were even at the time of the survey.
• Payment Counters and Checkouts View
  • The payment counter is located to the right as you enter.
  • Signage is not provided for the counter.
  • The height of the counter is 95cm.
  • There is not a lowered section at the counter.
  • The counter has patterned/distracting backgrounds which may affect the ability of someone to lip read.
  • The payment machine is portable.
  • There is not a hearing assistance system.
  • Lighting levels were even at the time of the survey.

You are on Toilet with Adaptations (Level 1 next to El Classico Sports - Male Standard Toilets - Right Transfer). Skip to the next section.

Toilet with Adaptations (Level 1 next to El Classico Sports - Male Standard Toilets - Right Transfer)

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• Location View
  • The toilet surveyed is located on level 1, in a cubicle in the male standard toilets, next to El Clasico Sports Bar.
  • The distance from the lobby is 65m.
• Route View
  • The most accessible route to the toilet has step-free level access.
  • There are no doors to open along the most accessible route.
• Access View
  • There is step-free level access into the facility.
  • There is pictorial signage on or near the door.
  • The door opens inwards and has a high colour contrast.
  • The door requires effort to open.
  • The width of the opening is 85cm.
  • There is a second door.
  • The door opens outwards and has a high colour contrast.
  • The door is easy to open.
  • The width of the opening is 84cm.
  • The door has a twist lock.
  • Internally the door has a high colour contrast.
  • There is not a grab rail on the internal door.
• Dimensions and Features View
  • The dimensions of the cubicle are 190cm (width) x 185cm (depth).
  • There is not room for a wheelchair user to manoeuvre.
  • There is a lateral transfer space to the right as you face the toilet.
  • The lateral transfer space is 130cm (from the side of the toilet pan to the wall).
  • There is a push button flush for the toilet.
  • The flush is on the wall above the cistern.
  • There is a horizontal grab rail on the non-transfer side.
  • The horizontal grab rail has a high colour contrast.
  • There is no vertical grab rail for the toilet.
  • There is a dropdown grab rail on the right as you face the toilet.
  • The dropdown grab rail has a high colour contrast.
  • The toilet seat is 42cm from the floor.
  • The toilet seat has a low colour contrast.
  • The toilet roll holder can be reached when seated on the toilet.
  • The toilet roll holder has a low colour contrast.
  • The toilet roll holder is 54cm from the floor.
  • The wash basin has a sensor tap.
  • The wash basin and tap cannot be reached when seated on the toilet.
  • The wash basin is 78cm from the floor.
  • There are no vertical grab rails at the wash basin.
  • There is a wall mounted soap dispenser.
  • The soap dispenser can be reached when seated on the toilet.
  • The soap dispenser has a low colour contrast.
  • The soap dispenser is 82cm from the floor.
  • There is a wall mounted towel dispenser.
  • The towel dispenser cannot be reached when seated on the toilet.
  • The towel dispenser has a low colour contrast.
  • The towel dispenser is 80cm from the floor.
  • There is not a hand dryer.
  • There is a pull cord emergency alarm within 10cm from the floor.
  • There is no mirror.
  • There is no shelf.
  • The cubicle has a waste bin.
  • There is one coat hook.
  • The coat hook is 149cm from the floor.
  • The walls and floor have a low colour contrast.
  • Lighting levels were low at the time of the survey.
  • There is a very similar cubicle with cubicle with adaptations in the female standard toilet.
  • The female toilet with adaptations has left transfer.

You are on Hotel Corridors. Skip to the next section.

Hotel Corridors

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• Access View
  • There is step-free access between floors via lift.
  • There is step-free level access throughout walkways.
• Circulation View
  • There are no doors along circulation routes.
  • The contrast between the walls and floor varies between low and high along circulation routes.
  • Some flooring is shiny.
  • There is no (or very little) background noise.
  • Wayfinding signage is provided.
  • The colour, design and typeface of signage is consistent throughout.
  • Lighting levels were low at the time of the survey.

You are on Lift (Rooms). Skip to the next section.

Lift (Rooms)

• The lift surveyed is located in the check-in area.
• The distance from the main entrance is 35m.
• The most accessible route to the lift has step-free level access.
• There are no doors to open along the most accessible route.

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• Standard Lift View
  • Levels 1, 2, 3, 4, 5 can be accessed by this lift.
  • The lift door has a high colour contrast.
  • The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
  • The weight limit for the lift is 125kg.
  • The control buttons have a low colour contrast.
  • All of the external lift controls are at a suitable height for a wheelchair user.
  • The lift door opening width is 120cm.
  • The internal dimensions of the lift are 180cm (width) x 140cm (depth).
  • The internal lift control buttons have Braille markings.
  • The control buttons have a medium colour contrast.
  • Some of the internal lift controls are at a suitable height for a wheelchair user.
  • Internally the lift has: a visual floor indicator and a mirror to aid reversing.
  • Lighting levels were even at the time of the survey.
  • There are other lifts available at this location which are of a similar size.

You are on Stairs (Rooms). Skip to the next section.

Stairs (Rooms)

• The stairs are located in the lobby.
• Levels 1, 2, 3, 4 and 5 can be accessed by these stairs.
• There is a handrail on the left going up.
• The handrail is easy to grip.
• The handrail covers the flight of stairs throughout its length.
• The handrail does not extend horizontally beyond the first and last step.
• The steps are unmarked.
• The height of the steps is between 15cm and 18cm.
• The height of the highest step is 18cm.
• The depth of the steps is between 30cm-45cm.
• Lighting levels vary due to the use of large glazed walls.

You are on Bedroom and Ensuite with Adaptations (343). Skip to the next section.

Bedroom and Ensuite with Adaptations (343)

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• Bedroom Access View
  • The bedroom surveyed is located on level 3.
  • The distance from the nearest lift is 20m.
  • The most accessible route to the bedroom has step-free level access.
  • There are no doors to open along the most accessible route.
  • There is step-free level access into the bedroom.
  • There is tactile and numbered signage on or near the door.
  • Entry to the room is by a key card reader.
  • The height of the key card reader is 108cm.
  • The door is easy to open.
• Bedroom Features View
  • The bedroom has a king bed.
  • The top of the mattress is 66cm from the floor.
  • The space under the bed is 14cm from the floor.
  • Furniture can be moved to enable a manoeuvring space next to the bed.
  • Seating available in the bedroom includes: a chair with armrests.
  • Furniture available in the bedroom includes: a table.
  • The following is also available in this bedroom: bedside plug sockets, a medication fridge and TV with subtitles.
  • There is no emergency alarm.
  • Lighting levels vary due to there being different types of lights in the space.
  • This bedroom does not have an adjoining room.
  • There is a balcony, which is accessed via a manual door.
  • The width of the balcony door opening is 111cm.
  • There is a 6cm lipped threshold in the balcony doorway.
• Ensuite Access View
  • There is step-free level access into the ensuite.
  • The ensuite door opens outwards and has a low colour contrast.
  • The door is easy to open.
  • The width of the opening is 77cm.
  • Internally the door has a medium colour contrast.
  • There is not a grab rail on the internal door.
• Ensuite Dimensions and Features View
  • The dimensions of the ensuite are 248cm (width) x 194cm (depth).
  • There is room for a wheelchair user to manoeuvre.
  • There is a lateral transfer space to the left as you face the toilet.
  • The lateral transfer space is 150cm (from the side of the toilet pan to the wall).
  • There is a push button flush for the toilet.
  • The flush is on the wall above the cistern.
  • There is no horizontal grab rail for the toilet.
  • There is no vertical grab rail for the toilet.
  • There are dropdown grab rails on both sides of the toilet.
  • The dropdown grab rails have a high colour contrast.
  • The toilet seat is 45cm from the floor.
  • The toilet seat has a low colour contrast.
  • The toilet roll holder is located on the dropdown rail.
  • The toilet roll holder is 60cm from the floor.
  • The wash basin has a lever mixer tap.
  • The wash basin and tap cannot be reached when seated on the toilet.
  • The wash basin is 87cm from the floor.
  • There are no vertical grab rails at the wash basin.
  • There is a soap dispenser, however it is not wall mounted.
  • There is a mirror which is angled for ease of use.
  • There is no shelf.
  • The cubicle has a pedal bin.
  • There are multiple coat hooks.
  • The coat hooks are 182cm from the floor.
  • The walls and floor colour contrast varies between low and high.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade.
  • The ensuite has a wheel in shower.
  • There is room for a wheelchair user to manoeuvre in the shower.
  • There is a detachable shower head.
  • The shower controls are twist turn mixer.
  • There is a shower seat.
  • The shower seat is 41cm from the floor.
  • There is a grab rail for the shower.
  • The grab rail for the shower has a high colour contrast.
  • There are no dropdown rails for the shower.
  • There is a pull cord emergency alarm for the shower within 10cm from the floor.
  • The ensuite has 2 rooms.
  • The 1st room as you enter has the wash basins and a walk-in shower.
  • There is then a separate wet room with a toilet and a wheel in shower.

You are on Lift (Level 0 and Grounds). Skip to the next section.

Lift (Level 0 and Grounds)

• The lift surveyed is located outside, to the rear of the entrance foyer.
• The distance from the main entrance is 35m.
• The most accessible route to the lift has step-free level access.
• There are no doors to open along the most accessible route.

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• Standard Lift View
  • Levels 1 and 0 can be accessed by this lift.
  • The lift door has a high colour contrast.
  • The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
  • The weight limit for the lift is 105kg.
  • The control buttons have a medium colour contrast.
  • All of the external lift controls are at a suitable height for a wheelchair user.
  • The lift door opening width is 110cm.
  • The internal dimensions of the lift are 144cm (width) x 160cm (depth).
  • The internal lift control buttons have tactile and Braille markings.
  • The control buttons have a low colour contrast.
  • All of the internal lift controls are at a suitable height for a wheelchair user.
  • Internally the lift has: a visual floor indicator.
  • Lighting levels were even at the time of the survey.

You are on Stairs (Level 0 and Grounds). Skip to the next section.

Stairs (Level 0 and Grounds)

• The stairs are located in the lobby.
• Levels 1 and 0 can be accessed by these stairs.
• There is a handrail on the right going up.
• The handrail is easy to grip.
• The handrail does not cover the flight of stairs throughout its length.
• The handrail does not extend horizontally beyond the first and last step.
• The steps have some clear markings.
• The height of the steps is between 15cm and 18cm.
• The height of the highest step is 18cm.
• The depth of the steps is between 30cm-45cm.
• Lighting levels were low at the time of the survey.

You are on Toilet with Adaptations (Level 0 next to Gusto - Single Occupancy - Right Transfer). Skip to the next section.

Toilet with Adaptations (Level 0 next to Gusto - Single Occupancy - Right Transfer)

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• Location View
  • The toilet surveyed is located on level 0, outside Gusto Restaurant.
  • The distance from the lift is 32m.
• Route View
  • The most accessible route to the toilet has a standard lift.
  • There are no doors to open along the most accessible route.
  • This route also has narrow walkways.
• Access View
  • There is step-free level access into the facility.
  • There is pictorial signage on or near the door.
  • The door opens inwards and has a high colour contrast.
  • The door is easy to open.
  • The width of the opening is 83cm.
  • The door has a twist lock.
  • Internally the door has a high colour contrast.
  • There is not a grab rail on the internal door.
• Dimensions and Features View
  • The dimensions of the cubicle are 185cm (width) x 229cm (depth).
  • There is room for a wheelchair user to manoeuvre.
  • There is a lateral transfer space to the right as you face the toilet.
  • The lateral transfer space is 120cm (from the side of the toilet pan to the wall).
  • There is a push button flush for the toilet.
  • The flush is on the wall above the cistern.
  • There is no horizontal grab rail for the toilet.
  • There is a vertical grab rail on the non-transfer side.
  • The vertical grab rail has a high colour contrast.
  • There is a dropdown grab rail on the transfer side.
  • The dropdown grab rail has a high colour contrast.
  • The toilet seat is 43cm from the floor.
  • The toilet seat has a low colour contrast.
  • The toilet roll holder can be reached when seated on the toilet.
  • The toilet roll holder has a low colour contrast.
  • The toilet roll holder is 78cm from the floor.
  • The wash basin has a lever mixer tap.
  • The wash basin and tap can be reached when seated on the toilet.
  • The wash basin is 93cm from the floor.
  • There are no vertical grab rails at the wash basin.
  • There is a wall mounted soap dispenser.
  • The soap dispenser cannot be reached when seated on the toilet.
  • The soap dispenser has a high colour contrast.
  • The soap dispenser is 101cm from the floor.
  • There is a wall mounted towel dispenser.
  • The towel dispenser cannot be reached when seated on the toilet.
  • The towel dispenser has a low colour contrast.
  • The towel dispenser is 100cm from the floor.
  • There is not a hand dryer.
  • There is no emergency alarm.
  • There is a mirror.
  • There is no shelf.
  • The cubicle has a pedal bin.
  • There are no coat hooks.
  • The walls and floor have a high colour contrast.
  • Lighting levels were even at the time of the survey.

You are on Grounds. Skip to the next section.

Grounds

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• About View
  • The following is available in this area: walkways and grounds.
  • Additional facilities in this area include: swimming pools, restaurants and bars.
• Getting Around View
  • There are surfaced footpaths throughout.
  • Surfaced footpaths consist of: concrete and block paving.
  • The majority of the surfaced footpaths are wide enough for wheelchair users.
  • There are not any seats situated along the paths for people to rest.
  • There is step-free level access throughout the majority of areas.
  • The following areas have step-free access via slopes: all facilities within the grounds of the resort.
  • Wayfinding signage is provided.
  • There is an open gateway along the main path near the building.
  • The opening width of the gateway is 95cm.
  • There are sun loungers and seating available at Guilty Pool Bar near pathways.
  • There is a slope which leads to the adult pool and toilets, this can be used to bypass the steps.
  • There are some narrower pathways near to the saltwater pool.

You are on Toilet with Adaptations (Grounds - in Seen Beach Bar - Transfer Both Sides). Skip to the next section.

Toilet with Adaptations (Grounds - in Seen Beach Bar - Transfer Both Sides)

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• Location View
  • The toilet surveyed is located at the rear of the seating area.
• Route View
  • The most accessible route to the toilet has steep slopes.
  • Doors are held open along the most accessible route.
  • This route also has narrow walkways.
• Access View
  • There is step-free level access into the facility.
  • There is pictorial signage on or near the door.
  • The door opens outwards and has a low colour contrast.
  • The door is easy to open.
  • The width of the opening is 76cm.
  • The door has a twist lock.
  • Internally the door has a medium colour contrast.
  • There is not a grab rail on the internal door.
• Dimensions and Features View
  • The dimensions of the cubicle are 305cm (width) x 150cm (depth).
  • There is not room for a wheelchair user to manoeuvre.
  • The lateral transfer space on the left is 197cm (from the side of the toilet pan to the wall).
  • The lateral transfer space on the right is 76cm (from the side of the toilet pan to the wall).
  • There is a push button flush for the toilet.
  • The flush is on top of the cistern.
  • There is no horizontal grab rail for the toilet.
  • There is no vertical grab rail for the toilet.
  • There are dropdown grab rails on both sides of the toilet.
  • The dropdown grab rails have a high colour contrast.
  • The toilet seat is 47cm from the floor.
  • The toilet seat has a low colour contrast.
  • The toilet roll holder is located on the dropdown rail.
  • The wash basin has a lever mixer tap.
  • The wash basin and tap cannot be reached when seated on the toilet.
  • The wash basin is 80cm from the floor.
  • There are no vertical grab rails at the wash basin.
  • There is a wall mounted soap dispenser.
  • The soap dispenser cannot be reached when seated on the toilet.
  • The soap dispenser has a high colour contrast.
  • The soap dispenser is 104cm from the floor.
  • There is a wall mounted towel dispenser.
  • The towel dispenser cannot be reached when seated on the toilet.
  • The towel dispenser has a high colour contrast.
  • The towel dispenser is 104cm from the floor.
  • There is not a hand dryer.
  • There is a pull cord emergency alarm but it was tied up at the time of the survey.
  • There is a mirror.
  • There is no shelf.
  • The cubicle has a pedal bin.
  • There are no coat hooks.
  • The height of the baby change facility when in use is 77cm.
  • The walls and floor have a low colour contrast.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.

You are on Toilet with Adaptations (Grounds - next to Guilty Pool Bar and Saltwater Pool - Transfer Both Sides). Skip to the next section.

Toilet with Adaptations (Grounds - next to Guilty Pool Bar and Saltwater Pool - Transfer Both Sides)

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• Location View
  • The toilet surveyed is located in the grounds next to the Guilty Pool Bar and the saltwater pool.
• Route View
  • The most accessible route to the toilet has steep slopes.
  • Doors are held open along the most accessible route.
  • This route has narrow walkways.
• Access View
  • There is step-free level access into the facility.
  • There is pictorial signage on or near the door.
  • The door opens by sliding and has a high colour contrast.
  • The door is easy to open.
  • The width of the opening is 79cm.
  • The door has a twist lock.
  • Internally the door has a high colour contrast.
  • There is not a grab rail on the internal door.
• Dimensions and Features View
  • The dimensions of the cubicle are 213cm (width) x 322cm (depth).
  • There is room for a wheelchair user to manoeuvre.
  • The lateral transfer space on the left is 85cm (from the side of the toilet pan to the wall).
  • The lateral transfer space on the right is 85cm (from the side of the toilet pan to the wall).
  • There is a push button flush for the toilet.
  • The flush is on top of the cistern.
  • There is no horizontal grab rail for the toilet.
  • There is no vertical grab rail for the toilet.
  • There are dropdown grab rails on both sides of the toilet.
  • The dropdown grab rails have a medium colour contrast.
  • The toilet seat is 46cm from the floor.
  • The toilet seat has a low colour contrast.
  • The toilet roll holder is located on the dropdown rail.
  • The wash basin has a lever mixer tap.
  • The wash basin and tap cannot be reached when seated on the toilet.
  • The wash basin is 74cm from the floor.
  • There are no vertical grab rails at the wash basin.
  • There is a wall mounted soap dispenser.
  • The soap dispenser cannot be reached when seated on the toilet.
  • The soap dispenser has a high colour contrast.
  • The soap dispenser is 95cm from the floor.
  • There is not a towel dispenser.
  • There is a wall mounted hand dryer.
  • The hand dryer has a high colour contrast.
  • The hand dryer is 96cm from the floor.
  • There is a pull cord emergency alarm within 10cm from the floor.
  • There is a mirror.
  • There is no shelf.
  • The cubicle has a pedal bin.
  • There are no coat hooks.
  • The height of the baby change facility when in use is 76cm.
  • The walls and floor have a high colour contrast.
  • Lighting levels were even at the time of the survey.

You are on Toilet with Adaptations (Grounds - next to the Adult Pool - No Transfer). Skip to the next section.

Toilet with Adaptations (Grounds - next to the Adult Pool - No Transfer)

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• Location View
  • The toilet surveyed is located to the right of the adult pool.
• Route View
  • The most accessible route to the toilet has steep slopes.
  • There are no doors to open along the most accessible route.
  • This route also has narrow walkways.
• Access View
  • There is step-free level access into the facility.
  • There is pictorial signage on or near the door.
  • The door opens outwards and has a low colour contrast.
  • The door is easy to open.
  • The width of the opening is 77cm.
  • The door has a twist lock.
  • Internally the door has a low colour contrast.
  • There is not a grab rail on the internal door.
• Dimensions and Features View
  • The dimensions of the cubicle are 127cm (width) x 195cm (depth).
  • There is not room for a wheelchair user to manoeuvre.
  • There is not a lateral transfer space next to the toilet.
  • There is a push button flush for the toilet.
  • The flush is on top of the cistern.
  • There is no horizontal grab rail for the toilet.
  • There is no vertical grab rail for the toilet.
  • There is no dropdown grab rail for the toilet.
  • The toilet seat is 43cm from the floor.
  • The toilet seat has a low colour contrast.
  • The toilet roll holder can be reached when seated on the toilet.
  • The toilet roll holder has a low colour contrast.
  • The toilet roll holder is 52cm from the floor.
  • The wash basin has a lever mixer tap.
  • The wash basin and tap cannot be reached when seated on the toilet.
  • The wash basin is 82cm from the floor.
  • There are no vertical grab rails at the wash basin.
  • There is a wall mounted soap dispenser.
  • The soap dispenser cannot be reached when seated on the toilet.
  • The soap dispenser has a high colour contrast.
  • The soap dispenser is 110cm from the floor.
  • There is not a towel dispenser.
  • There is a wall mounted hand dryer.
  • The hand dryer has a high colour contrast.
  • The hand dryer is 111cm from the floor.
  • There is no emergency alarm.
  • There is a mirror.
  • There is no shelf.
  • The cubicle has a pedal bin.
  • There are no coat hooks.
  • The height of the baby change facility when in use is 90cm.
  • The walls and floor have a low colour contrast.
  • Lighting levels were even at the time of the survey.

You are on Toilet with Adaptations (Tivoli Shape - Gym and Padel Courts - Transfer Both Sides). Skip to the next section.

Toilet with Adaptations (Tivoli Shape - Gym and Padel Courts - Transfer Both Sides)

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• Location View
  • The toilet surveyed is located at the rear of the padel courts, within the building.
• Route View
  • The most accessible route to the toilet has step-free level access.
  • There are no doors to open along the most accessible route.
• Access View
  • There is step-free level access into the facility.
  • There is pictorial signage on or near the door.
  • The door opens outwards and has a low colour contrast.
  • The door is easy to open.
  • The width of the opening is 81cm.
  • The door has a twist lock.
  • Internally the door has a high colour contrast.
  • There is not a grab rail on the internal door.
• Dimensions and Features View
  • The dimensions of the cubicle are 280cm (width) x 185cm (depth).
  • There is not room for a wheelchair user to manoeuvre.
  • The lateral transfer space on the left is 77cm (from the side of the toilet pan to the wall).
  • The lateral transfer space on the right is 165cm (from the side of the toilet pan to the wall).
  • There is a lever flush for the toilet.
  • The flush is on the wall above the cistern.
  • There is no horizontal grab rail for the toilet.
  • There is no vertical grab rail for the toilet.
  • There are dropdown grab rails on both sides of the toilet.
  • The dropdown grab rails have a high colour contrast.
  • The toilet seat is 39cm from the floor.
  • The toilet seat has a low colour contrast.
  • The toilet roll holder cannot be reached when seated on the toilet.
  • The toilet roll holder has a medium colour contrast.
  • The toilet roll holder is 77cm from the floor.
  • The wash basin has a lever mixer tap.
  • The wash basin and tap cannot be reached when seated on the toilet.
  • The wash basin is 83cm from the floor.
  • There are no vertical grab rails at the wash basin.
  • There is a soap dispenser, however it is not wall mounted.
  • There is a wall mounted towel dispenser.
  • The towel dispenser cannot be reached when seated on the toilet.
  • The towel dispenser has a low colour contrast.
  • The towel dispenser is 120cm from the floor.
  • There is not a hand dryer.
  • There is no emergency alarm.
  • There is a mirror.
  • There is no shelf.
  • The cubicle has a pedal bin.
  • There are no coat hooks.
  • The walls and floor have a high colour contrast.
  • Lighting levels were even at the time of the survey, with unshaded light sources.

You are on Access Point from Resort to the Promenade and Beach. Skip to the next section.

Access Point from Resort to the Promenade and Beach

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• Access Point View
  • This access point is located at the rear of the resort grounds and off the promenade.
  • The access point is clearly signed.
  • There is ramped and stepped access access at the access point.
  • The ramp bypasses the steps.
  • The ramp has a steep gradient.
  • There are level resting areas along the ramp.
  • The ramp is over 150cm wide.
  • There are no handrails for the ramp.
  • There are 7 steps at the entrance.
  • There are no handrails for the steps.
  • The steps are unmarked.
  • The height of the steps is between 15cm and 18cm.
  • The height of the highest step is 16cm.
  • The depth of the steps is between 30cm-45cm.
  • There is a single gate at this access point.
  • There is a key fob/card reader at a height of 110cm.
  • The gate opens away from you.
  • The gate requires effort to open.
  • The width of the opening is 94cm.
  • The gate has a low colour contrast.
  • The keycard reader is used by guests to gain entry back into the resort grounds.