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Chase's Mountain Mission

Chessington World of Adventures Resort, Leatherhead Road, Chessington, KT9 2NE

Access Guide

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Ride/Attraction Summary

  • Summary View
    • Chase's Mountain Mission is located in World of Paw Patrol.
    • For the World of Paw Patrol Access Guide please click here (new tab).
    • For Chessington World of Adventures Resort attractions map please click here (new tab).
    • Guests who would find it difficult to exit the ride without assistance, in the unlikely event of an evacuation, will need to be accompanied by a member of their group. Group members providing assistance need to be over the age of 16.
    • This ride has separate access for Standard Passes and Ride Access Passes.
    • The minimum standing height restriction is .9m.
    • Guests under 1.1m high must accompanied by an adult aged 16 or over.
    • This ride includes rigorous motion and / or velocity and is therefore not recommended for guests with back, heart or neck conditions.
    • This ride includes rigorous motion and / or velocity and is therefore not recommended for expectant mothers.
    • In the unlikely event of an evacuation, the process may include climbing ladders, walking over narrow balconies and being strapped into a harness. For this reason it is not suitable for all guests.
    • Assistance dogs may accompany their owner to the ride access point, where they will need to be cared for by a member of their group until they return.
    • Wheelchair users must be able to transfer from their own chair into the ride vehicle without assistance.
    • For safety reasons, due to the speed and motion of this ride guests must be able to keep their head upright without assistance.
    • Due to the speed and motion of this ride guests must be able to brace themselves with their feet and remain sitting up right.
    • Due to the speed and motion of this ride guests must be able to brace themselves with their hands and / or feet and remain sitting upright. Guests also need to be able to exit the ride independently / with assistance from a member of their group, in the unlikely event of an evacuation.
    • Guests who have a plaster cast or brace should seek medical advice before choosing to ride. If guests choose to ride they should check they can meet the rides safety requirements.
    • This ride includes flashing lights and dark spaces and as a result may not be suitable for all guests.
    • For more information on the ride requirements please click here (new tab).
  • Other Services/Facilities View

Getting Help and Assistance

  • For the theme park map, please click here (new tab).
  • There is a member of staff available for help and assistance.
  • There is not a member of staff trained in British Sign Language.
  • There is not an assistance dog toilet or toileting area at the venue/nearby.
  • Water bowls for assistance dogs are available.
  • There are mobility aids available.
  • The mobility aids available include wheelchairs and mobility scooters.
  • To obtain mobility aids please contact Guest Services.
  • There is a designated place of safety which can be used by people who may feel scared or at risk .
  • The designated place of safety is located in the Sensory Space within Adventure Point.
  • All staff undertake Disability Awareness and Equality Training.

Ride Access (Standard Passes)

  • Access Point View
    • This ride/attraction access point is signed.
    • There is step-free access at this access point.
    • This access point is an opening with no gate(s) or door(s).
    • The width of the access point opening is 239cm.
  • Queuing System View
    • Access along this queue consists of; slight slopes going up and slight slopes going down.
    • The approximate length of this queue is 190m.
    • This queue can be extended during busy periods.
    • Path surfaces in this queuing system are resin bound gravel and metal.
    • The queuing area is open air with some sheltered parts.
    • The minimum width of the queuing area is 106cm.
    • Handrails along the ramped/sloped section(s) are not provided.
    • There are not any resting/seating areas along the queue.
    • Music/themed noise is played along the queue.
    • There are strobe lighting/flashing light effects along the queue.
    • There are some points of the queuing area which have low lighting/darkness.
    • Flashing lights and low lighting occur within the pre-show, which can be skipped.
  • Pre-Show Rooms View
    • Midway through the queue, there is level access to a 114cm wide opening leading into the pre-show holding area.
    • The exterior doors to the pre-show holding area close to provide a simulated lift effect.
    • The simulated lift is in low light with moving, flashing lights to provide the feeling of movement.
    • A pair of 114cm wide automatic doors then open onto the main pre-show room.
    • There is level access to a set of double automatic doors with an opening width of 114cm leading from the holding area into the pre-show room.
    • The main pre-show room consists of an animated mission briefing played on a screen.
    • During the mission briefing, the entrance and exit doors are closed.
    • After the briefing, double automatic doors with an opening width of 114cm open into a third room, which provides a second simulated lift effect before the exit doors open onto the final section of the queue.
    • The exit doors are double automatic doors with an open width of 114cm.
    • There is a route to avoid the pre-show sequence, via two gates to the left of the pre-show building.
    • The gates have openings that are 120cm wide.
  • Ride Transfer View
    • Access to the platform is via closed double gates.
    • The gate(s) is/are activated remotely by staff.
    • This ride/attraction platform access point is signed.
    • The gate opening width is 61cm.
    • Wheelchairs are not permitted in/on the ride/attraction itself.
    • Wheelchairs can be left at the ride/attraction transfer platform/area.
    • Guests have to step up and into the carriage.
    • The carriage is secure and will not move when guests are transferring.
    • Staff are unable to provide assistance when transferring into/onto the ride/attraction.
    • The restraints for this ride/attraction include: lap bars.

Ride Access (Ride Access Passes and Fast Track)

  • Access Point View
    • This ride/attraction access point is signed.
    • There is step-free access at this access point.
    • This access point is an opening with no gate(s) or door(s).
    • The width of the access point opening is 239cm.
  • Queuing System View
    • Access along this queue consists of; slight slopes going up.
    • The approximate length of this queue is 110m.
    • Path surfaces in this queuing system are resin bound gravel and metal.
    • The queuing area is open air with some sheltered parts.
    • The minimum width of the queuing area is 114cm.
    • Handrails along the ramped/sloped section(s) are not provided.
    • There are not any resting/seating areas along the queue.
    • Music/themed noise is played along the queue.
    • There are strobe lighting/flashing light effects along the queue.
    • There are some points of the queuing area which have low lighting/darkness.
    • Flashing lights and low lighting are in the pre-show, which can be skipped.
  • Pre-Show Rooms View
    • Midway through the queue, there is level access to a 114cm wide opening leading into the pre-show holding area.
    • The exterior doors to the pre-show holding area close to provide a simulated lift effect.
    • The simulated lift is in low light with moving, flashing lights to provide the feeling of movement.
    • A pair of 114cm width automatic doors then open onto the main pre-show room.
    • There is level access to a set of double automatic doors with an opening width of 114cm leading from the holding area into the pre-show room.
    • The main pre-show room consists of an animated mission briefing played on a screen.
    • During the mission briefing, the entrance and exit doors are closed.
    • After the briefing, double automatic doors with an opening width of 114cm open onto a third room, which provides a second simulated lift effect before the exit doors open onto the final section of the queue.
    • The exit doors are double automatic doors with an open width of 114cm.
    • There is a route to avoid the pre-show sequence, via two gates to the left of the pre-show building.
    • The gates have openings that are 120cm wide.
  • Ride Transfer View
    • Access to the platform is via closed double gates.
    • The gate(s) is/are activated remotely by staff.
    • This ride/attraction platform access point is signed.
    • The gate opening width is 61cm.
    • Wheelchairs are not permitted in/on the ride/attraction itself.
    • Wheelchairs can be left at the ride/attraction transfer platform/area.
    • Guests have to step up and into the carriage.
    • The carriage is secure and will not move when guests are transferring.
    • Staff are unable to provide assistance when transferring into/onto the ride/attraction.
    • The restraints for this ride/attraction include: lap bars and seat belts.
    • Staff can open the exit gate to allow guests requiring a wider entrance to the transfer area.
    • The width of this gate is 100cm
    • The side of carriage 7 can be removed for easier access.
    • The additional seat in carriage 7 has a seat belt.

Ride/Attraction Experience (Chase's Mountain Mission)

Ride Exit (All Guests)

  • Ride Transfer View
    • The carriage is secure and will not move when guests are transferring.
    • Staff are unable to provide assistance when transferring out of/off the ride/attraction.
    • Guests have to step down to the platform when exiting.
    • Access from the platform is via a closed single gate.
    • The gate(s) is/are activated remotely by staff.
    • This ride/attraction platform exit is signed.
    • The opening width is 100cm.
  • Exit Route View
    • Access along this exit route is step free.
    • The approximate length of this exit route is 35m.
    • Path surfaces in this exit route are metal.
    • The minimum width of the exit route is 88cm.
    • Handrails along the ramped/sloped section(s) are not provided.
    • There are not any resting/seating areas along the exit route.
    • Music/themed noise is played along the exit route.
  • Exit Point View
    • This ride/attraction exit point is signed.
    • There is step-free access at this exit point.
    • This exit point is an opening with no gate(s) or door(s).
    • The exit point opening width is 149cm.