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World of Paw Patrol

Chessington World of Adventures Resort, Leatherhead Road, Chessington, KT9 2NE

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Access Guide

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Area Summary

Getting Help and Assistance

  • For the theme park map, please click here (new tab).
  • There is a member of staff available for help and assistance.
  • There is not a member of staff trained in British Sign Language.
  • There is not an assistance dog toilet or toileting area at the venue/nearby.
  • Water bowls for assistance dogs are available.
  • There are mobility aids available.
  • The mobility aids available include wheelchairs and mobility scooters.
  • To obtain mobility aids please contact Guest Services.
  • There is a designated place of safety which can be used by people who may feel scared or at risk .
  • The designated place of safety is located in the Sensory Space within Adventure Point.
  • All staff undertake Disability Awareness and Equality Training.

Area

  • Access and Circulation View
    • There is ramped/sloped access throughout this area.
    • There is a slight slope between Zuma's Hovercraft Adventure and Skye's Helicopter Heroes. There is also a slight slope between Chase's Mountain Mission and Skye's Helicopter Heroes.
    • The surface throughout consists of tarmac, rubber flooring and resin bound gravel.
    • There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
    • During busy periods this area can become congested.
    • There are resting areas in this area.
    • Seating in the resting area(s) include(s); bench seating and picnic tables with fixed seating.
    • Vending machines are not available in this area.
    • Freestyle drinks machines are not available in this area.
  • Signage and Audio View
    • Wayfinding signage is provided.
    • Wayfinding signage includes symbols or pictograms.
    • The colour, design and typeface of signs is not consistent throughout the area.
    • Dementia friendly signage is not provided.
    • There is background music/noise in this area.

Ramp(s) or Slope(s) (Zuma's Hovercraft Adventure to Skye's Helicopter Heroes)

  • There is a ramp/slope located to the right of Zuma's Hovercraft Adventure.
  • The ramp/slope is used to access Skye's Helicopter Heroes.
  • The gradient of the ramp/slope is slight.
  • The ramp/slope is permanent.
  • There is not a/are not handrail(s) at the ramp.

Ramp(s) or Slope(s) (Chase's Mountain Mission to Skye's Helicopter Heroes)

  • There is a ramp/slope located along the rear section of the path around World of Paw Patrol.
  • The ramp/slope is used to access Skye's Helicopter Heroes.
  • The gradient of the ramp/slope is slight.

Eating and Drinking (Rescue Refreshments)

  • Location and Access View
    • The following information is for the food and drink kiosk.
    • The food and drink kiosk is located to the left as you enter World of Paw Patrol.
    • There is ramped/sloped access to the food and drink kiosk.
  • Service and Menus View
    • Tables cannot be booked in advance.
    • There is a counter where food and drink can be ordered.
    • Staff cannot bring food and/or drinks to tables.
    • Menu types include: written wall menus.
    • Menus are clearly written.
    • Menus are presented in contrasting colours.
    • The type of food served here is drinks and snacks.
    • Takeaway cups are available.
    • Adapted cups are not available.
    • Adapted cutlery is not available.
    • Drinking straws are available.
    • This area does play background music.
    • Background music is played at all times.
    • There is not a hearing assistance system.
  • Service Counter(s) View
    • The height of the counter is 95cm.
    • There is a moveable card machine available for payment.
  • Tables and Seating View
    • There is not ample room for a wheelchair user to manoeuvre.
    • Staff are unable to make a table accessible to wheelchair users.
    • The standard height for the underside of dining tables is 73cm.
    • No tables are permanently fixed.
    • All chairs are permanently fixed.
    • No chairs have armrests on both sides.
    • In this area there are picnic tables with fixed seating.
    • The flooring is bonded gravel.

Outdoor Seating (Play Area)

  • The outdoor seating is located ahead from the World of Paw Patrol entrance, by Rubble & Rocky's Play Zone.
  • There is step-free access to the outdoor seating.
  • The standard height for the underside of dining tables is 74cm.
  • There are also picnic benches.
  • All chairs are permanently fixed.
  • No tables are permanently fixed.
  • No chairs have armrests on both sides.
  • The flooring is rubber tarmac.

Hook A Bone

  • Counter View
    • The counter is located to the left from the World of Paw Patrol entrance, between Zuma's Hovercraft Adventure and Skye's Helicopter Heroes.
    • The counter is approximately 15m (49.21ft) from the World of Paw Patrol entrance.
    • Clear signage for the counter is not visible from the entrance.
    • There is ramped/sloped access to the counter.
    • There is a clear unobstructed route to the counter.
    • The counter is not placed in front of a plain background.
    • The height of the counter is 71cm.
    • The counter is staffed.
    • There is not a hearing assistance system at the counter.
    • Music is played everywhere.
    • The flooring is bonded gravel.
  • Seating Area View
    • There is not a seating area close to the counter.

Rubble & Rocky's Play Zone

  • The following outdoor facilities are available: a playground with play equipment.
  • The routes to the outdoor facilities are at least 150cm wide.
  • Routes to the outdoor facilities are even and well maintained.
  • Surfaces for the facilities include: rubber tarmac.
  • The landscape has a variety of accessible levels.
  • There is a route around the play equipment which is firm and even, and is at least 150cm wide.
  • The play equipment is in easy reach for seated and standing users, and users of different heights.
  • The following accessible play experiences are available: sliding, rocking, balancing and crawling.

Stairs (Tower Slide)

  • Stairs View
    • The stairs are located towards the rear of World of Paw Patrol, by Chase's Mountain Mission.
    • There are 20 steps between levels.
    • The height of the steps are between the recommended 15cm and 18cm.
    • The depth of the steps are not between the recommended 30cm and 45cm.
    • The steps are clearly marked.
    • There is a/are handrail(s) at the steps.
    • The steps have a handrail on both sides.
    • Handrails are not at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do not extend horizontally beyond the first and last steps.
    • There is a landing.

Outside Access (World of Paw Patrol Toilet Block)

  • Entrance View
    • This information is for the entrance located to the left of the Paw Patrol Gift Shop.
    • The entrance area/door is clearly signed.
    • There is step-free access at this entrance.
    • There is a canopy or recess which provides weather protection at this entrance.
    • The entrance door(s) does/do contrast visually with its immediate surroundings.
    • The main door(s) open(s) automatically (towards you).
    • The main automatic door(s) is/are push pad or push button activated.
    • The push pad or push button is 85cm from floor level.
    • The door(s) is/are single width.
    • The door(s) is/are permanently held open.
    • The width of the opening is 97cm.
    • There is a small lip on the threshold of the entrance, with a height of 2cm or below.

Parent and Baby Room (World of Paw Patrol)

  • There is a parent and baby room for public use.
  • The parent and baby room is located immediately to the left from the World of Paw Patrol toilet block entrance.
  • The parent and baby room is approximately 1m from the World of Paw Patrol toilet block entrance.
  • There is step-free access into the parent and baby room.
  • Staff do not need to be notified for use of the room.
  • There is pictorial and written text signage on or near the parent and baby room door.
  • The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
  • The baby change table is not height adjustable.
  • The height of the baby change table once extended is 91cm (2ft 11.83in).
  • There are disposal facilities in the parent and baby room.
  • There is a wash basin in the parent and baby room.
  • The height of the wash basin is 87cm.
  • The wash basin tap type is twist/turn.
  • There is/are not chair(s) in the parent and baby room.
  • There is a toilet in the parent and baby room.
  • There is not a flashing fire alarm beacon within the room.
  • The lighting levels are good.
  • The toilet is behind a cubicle door with a width of 60cm.

Standard Toilet(s) (World of Paw Patrol)

  • Standard toilet facilities are available.
  • Toilet Facilities View
    • The female toilet is located ahead from the World of Paw Patrol toilet block entrance.
    • There is step-free access into the toilet(s).
    • The standard toilet(s) is/are approximately 6m from the World of Paw Patrol toilet block entrance.
    • The colour contrast between the external toilet door(s) and wall(s) is high.
    • There is pictorial signage on or near the toilet door.
    • An ambulant toilet cubicle is not available.
    • The height of the wash basin(s) is 85cm.
    • The wash basin(s) tap type is push.
    • Lighting levels are good.
  • Baby Changing Facilities View
    • Baby change facilities are available in the female toilets.
    • There is a flip down baby change table available .
    • The height of the baby change table is 91cm.
  • Toilet Facilities 2 View
    • The male toilet is located ahead on the left from the World of Paw Patrol toilet block entrance.
    • There is step-free access to the toilet(s).
    • The standard toilet(s) is/are approximately 2m from the World of Paw Patrol toilet block entrance.
    • The colour contrast between the external toilet door(s) and wall(s) is high.
    • There is pictorial signage on or near the toilet door.
    • An ambulant toilet cubicle is not available.
    • The height of the wash basin(s) is 85cm.
    • The wash basin(s) tap type is push.
    • Lighting levels are good.

Changing Places (World of Paw Patrol)

  • Location and Access View
    • The facility is located ahead from the World of Paw Patrol toilet block entrance, on the right.
    • The facility is approximately 4m (13.12ft) from the World of Paw Patrol toilet block entrance.
    • The facility is in addition to standard and accessible toilets.
    • The facility is not located close to other managed facilities (e.g. reception or service counter).
    • There is level access into the facility.
    • The facility surveyed is not for the sole use of disabled people.
    • The colour contrast between the external door and wall is high.
    • The colour contrast between the internal door and wall is high.
    • You do not need a key for the facility.
    • There is not a sign at the entrance to the Changing Places facility indicating the location of the nearest toilets and baby changing facilities.
    • There is no signage on or near the door.
    • The door opens outwards.
    • The door may be difficult to open.
    • The door is locked by a twist lock.
    • The door does not have a horizontal grab rail.
    • The width of the door is 93cm (3ft 0.61in).
    • The dimensions of the facility are 400cm x 310cm .
    • The ceiling height is at a minimum of 2.4m.
    • There is a clear 200cm x 180cm manoeuvring space in the facility.
    • The facility has a non-slip floor.
    • The colour contrast between the walls and floor is high.
  • Toilet Details View
    • The facility toilet has a transfer space on one side only.
    • The transfer space on the right as you face the toilet is 315cm (10ft 4.02in).
    • Dropdown rails are not provided.
    • There are no vertical grab rails for the toilet.
    • The height of the toilet seat above floor level is 48cm (1ft 6.9in).
    • There is a lever flush.
    • There is a toilet roll holder.
    • The height of the toilet roll holder is 82cm.
    • The toilet has a cistern.
    • The toilet seat colour contrast is low.
    • There is an emergency alarm for the toilet.
    • The emergency pull cord alarm is within reach and fully functional.
  • Changing Bench and Hoist Details View
    • The facility hoist is powered overhead.
    • The overhead hoist covers all areas in the cubicle.
  • Shower Details View
    • There is a shower unit with a detachable shower head.
    • The shower head is height adjustable.
    • The adjustable shower head cannot be placed between 120cm and 140cm when mounted.
    • There is no seat for the shower.
    • There is not a vertical grab rail for the shower.
  • Other Facilities View
    • A privacy screen is not available.
    • The type of wash basin is adjustable.
    • The wash basin tap type is lever.
    • There is a mixer tap.
    • Wall mounted grab rails are not available at the wash basin.
    • There is a soap dispenser.
    • Wide tear off paper roll is not available.
    • There is a hand dryer.
    • The hand dryer is not at the recommended height of 80cm-100cm.
    • The height of the hand dryer is 77cm .
    • There is a towel dispenser.
    • The towel dispenser is not at the recommended height of 80cm-100cm.
    • The height of the towel dispenser is 76cm .
    • There is a mirror.
    • The mirror is not placed at a lower level or at an angle for ease of use.
    • There is not a shelf next to the toilet.
    • There is a/are female sanitary and nappy/incontinence items bin disposal units.
    • There is an emergency alarm for the facility.
    • The emergency pull cord alarm is tied up and out of reach (higher than 10cm (4") from floor).
    • There is not a coat hook.
    • There is not a flashing fire alarm beacon within the toilet.
    • The lighting levels are good.
    • The soap dispenser is mounted on the height-adjustable wash basin, 22cm above the basin height.
    • There is a drop-down baby change table at a height of 96cm when extended.

Toilet with Adaptations (World of Paw Patrol - Left Hand Transfer)

  • Location View
    • The toilet surveyed is located ahead from the World of Paw Patrol toilet block entrance, on the right.
    • The distance from the World of Paw Patrol toilet block entrance is 4m.
  • Route View
    • The most accessible route to the toilet has step-free level access.
    • There are no doors to open along the most accessible route.
  • Access View
    • There is step-free level access into the facility.
    • There is pictorial signage on or near the door.
    • The door opens outwards and has a high colour contrast.
    • The door requires effort to open.
    • The width of the opening is 84cm.
    • The door has a lever twist lock.
    • Internally the door has a high colour contrast.
    • There is a grab rail on the internal door, with a high colour contrast.
  • Dimensions and Features View
    • The dimensions of the cubicle are 153cm (width) x 220cm (depth).
    • There is not room for a wheelchair user to manoeuvre.
    • There is a lateral transfer space to the left as you face the toilet, however it is obstructed.
    • The lateral transfer space is 72cm (from the side of the toilet pan).
    • There is a spatula flush for the toilet.
    • The flush is on the non-transfer side.
    • There is a horizontal grab rail on the non-transfer side.
    • The horizontal grab rail has a low colour contrast.
    • There is a vertical grab rail on the transfer side.
    • The vertical grab rail has a low colour contrast.
    • There is no dropdown grab rail for the toilet.
    • The toilet seat is 48cm from the floor.
    • The toilet seat has a low colour contrast.
    • The toilet roll holder can be reached when seated on the toilet.
    • The toilet roll holder has a high colour contrast.
    • The toilet roll holder is 103cm from the floor.
    • The wash basin has a lever mixer tap.
    • The wash basin and tap can be reached when seated on the toilet.
    • The wash basin is 72cm from the floor.
    • There are vertical grab rails on both sides of the wash basin.
    • The wash basin grab rails have a low colour contrast.
    • There is a soap dispenser, however it is not wall mounted.
    • There is a wall mounted towel dispenser.
    • The towel dispenser cannot be reached when seated on the toilet.
    • The towel dispenser has a low colour contrast.
    • The towel dispenser is 80cm from the floor.
    • There is a wall mounted hand dryer.
    • The hand dryer has a low colour contrast.
    • The hand dryer is 80cm from the floor.
    • There is a pull cord emergency alarm within 10cm from the floor.
    • There is a mirror.
    • There is no shelf.
    • The cubicle has a sanitary bin and a clinical waste bin.
    • There are no coat hooks.
    • The walls and floor have a high colour contrast.
    • Lighting levels were even at the time of the survey.
    • Music is played in this toilet.

Area Access Guides