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Marshall's Firetruck Rescue

Chessington World of Adventures Resort, Leatherhead Road, Chessington, KT9 2NE

Access Guide

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Ride/Attraction Summary

  • Summary View
    • Marshall's Firetruck Rescue is located in World of Paw Patrol.
    • For the World of Paw Patrol Access Guide please click here (new tab).
    • For Chessington World of Adventures Resort attractions map please click here (new tab).
    • Guests who would find it difficult to exit the ride without assistance, in the unlikely event of an evacuation, will need to be accompanied by a member of their group. Group members providing assistance need to be over the age of 16.
    • This ride has separate access for Standard Passes and Ride Access Passes.
    • The minimum standing height restriction is .9m.
    • The maximum standing height restriction is 1.95m.
    • Guests under 1.1m high must accompanied by an adult aged 16 or over.
    • This ride includes rigorous motion and / or velocity and is therefore not recommended for guests with back, heart or neck conditions.
    • This ride includes rigorous motion and / or velocity and is therefore not recommended for expectant mothers.
    • In the unlikely event of an evacuation, the process may include climbing ladders, walking over narrow balconies and being strapped into a harness. For this reason it is not suitable for all guests.
    • Assistance dogs may accompany their owner to the ride access point, where they will need to be cared for by a member of their group until they return.
    • Wheelchair users must be able to transfer from their own chair into the ride vehicle without assistance.
    • For safety reasons, due to the speed and motion of this ride guests must be able to keep their head upright without assistance.
    • Due to the speed and motion of this ride guests must be able to brace themselves with their feet and remain sitting up right.
    • Due to the speed and motion of this ride guests must be able to brace themselves with their hands and / or feet and remain sitting upright. Guests also need to be able to exit the ride independently / with assistance from a member of their group, in the unlikely event of an evacuation.
    • Guests who have a plaster cast or brace should seek medical advice before choosing to ride. If guests choose to ride they should check they can meet the rides safety requirements.
    • For more information on the ride requirements please click here (new tab).
  • Other Services/Facilities View

Getting Help and Assistance

  • For the theme park map, please click here (new tab).
  • There is a member of staff available for help and assistance.
  • There is not a member of staff trained in British Sign Language.
  • There is not an assistance dog toilet or toileting area at the venue/nearby.
  • Water bowls for assistance dogs are available.
  • There are mobility aids available.
  • The mobility aids available include wheelchairs and mobility scooters.
  • To obtain mobility aids please contact Guest Services.
  • There is a designated place of safety which can be used by people who may feel scared or at risk .
  • The designated place of safety is located in the Sensory Space within Adventure Point.
  • All staff undertake Disability Awareness and Equality Training.

Ride Access (Standard Passes)

  • Access Point View
    • This ride/attraction access point is signed.
    • There is step-free access at this access point.
    • This access point is an opening with no gate(s) or door(s).
    • The width of the access point opening is 138cm.
  • Queuing System View
    • Access along this queue is step free.
    • The approximate length of this queue is 12m.
    • This queue can be extended during busy periods.
    • Path surfaces in this queuing system are resin bound gravel and metal.
    • The queuing area is open air.
    • The minimum width of the queuing area is 98cm.
    • There are not any resting/seating areas along the queue.
    • Music/themed noise is played along the queue.
  • Ride Transfer View
    • Access to the platform is via a closed single gate.
    • The gate(s) is/are opened manually by staff.
    • This ride/attraction platform access point is not signed.
    • The gate opening width is 116cm.
    • Guests have to step up and into the carriage.
    • The carriage is secure and will not move when guests are transferring.
    • Staff are unable to provide assistance when transferring into/onto the ride/attraction.
    • The restraints for this ride/attraction include: lap bars.
    • The third row from the front of this ride has an additional section that can be removed for increased access.

Ride Access (Ride Access Passes)

  • Access Point View
    • This ride/attraction access point is signed.
    • There is step-free access at this access point.
    • This access point is an opening with no gate(s) or door(s).
  • Queuing System View
    • Access along this queue is step free.
    • Path surfaces in this queuing system are resin bound gravel and rubber.
    • The queuing area is open air.
    • There are not any resting/seating areas along the queue.
    • Music/themed noise is played along the queue.
    • Guests with a Ride Access Pass should go to the Ride Access Pass Check-in Point and scan the QR code by the gate.
  • Ride Transfer View
    • Access to the platform is via a closed single gate.
    • The gate(s) is/are opened manually by staff.
    • This ride/attraction platform access point is signed.
    • The gate opening width is 115cm.
    • Wheelchairs are not permitted in/on the ride/attraction itself.
    • Wheelchairs can be left at the ride/attraction transfer platform/area.
    • Guests have to step up and into the carriage.
    • The carriage is secure and will not move when guests are transferring.
    • Staff are unable to provide assistance when transferring into/onto the ride/attraction.
    • The restraints for this ride/attraction include: lap bars.
    • The third row from the front of the ride has an additional section that can be removed for increased access.

Ride/Attraction Experience (Marshall's Firetruck Rescue)

Ride Exit (All Guests)

  • Ride Transfer View
    • Guests exit using the entry transfer platform/area.
  • Exit Point View
    • This ride/attraction exit point is signed.
    • There is step-free access at this exit point.
    • This exit point has a closed single gate.
    • The gate(s) is/are opened manually by staff.
    • The exit point opening width is 115cm.