You are on Hotel Summary (Chessington Safari and Azteca Hotels). Skip to the next section.

Hotel Summary (Chessington Safari and Azteca Hotels)

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• Hotel Information View
  • The hotel has its own parking facilities.
  • There is a designated drop off point.
  • The hotel has 219 rooms in total.
  • There is an/are accessible room(s) within the hotel.
  • The hotel has 14 accessible room(s) with accessible ensuite facilities.
  • There is/are 0 accessible room(s) with a ceiling track hoist.
  • There is/are 7 accessible room(s) with a wet room/wheel in shower.
  • There is/are 0 accessible room(s) with a shower.
  • There is/are 7 accessible room(s) with a bath.
  • There is an/are adjoining room(s) available for the accessible room(s).
  • There is an/are adjoining room(s) available for the standard room(s).
  • The restaurant/bar facilities in this hotel include; Zafari Bar and Grill in the Safari Hotel and Temple Bar and Restaurant in the Azteca Hotel.
  • Accessible toilet facilities are available.
• Additional Accessibility Aids View
  • There is a deaf alert system at the hotel.
  • Panic alarms are available on request.
  • Vibrating pillows with flashing beacons are available on request.
  • Bed raisers are not available on request.
  • Bath steps are not available on request.
  • Bath seats are not available on request.
  • Bath mats are available on request.
  • Raised toilet seats are not available on request.
  • Portable hoists are not available on request.
• Conference and Meeting Facilities View
  • Conference/meeting facilities are available.
  • The conference/meeting facilities are located on the ground floor of the Safari Hotel.
  • For the Safari Hotel - Serengeti Conference and Events Centre AccessAble access guide please click here (new tab).
• Spa and Leisure Facilities View
  • The hotel has; a fitness suite and a swimming pool.
  • For the Savannah Splash Pool and Gym AccessAble access guide please click here (new tab).
• Safe Place(s) View
  • There is not a designated place of safety which can be used by people with dementia, autism or learning disabilities.

You are on Getting Help and Assistance (Chessington Safari and Azteca Hotels). Skip to the next section.

Getting Help and Assistance (Chessington Safari and Azteca Hotels)

• Chessington Safari and Azteca Hotels please click here (new tab).
• There is a member of staff available for help and assistance.
• There is not a member of staff trained in British Sign Language.
• British Sign Language interpreters can be provided on request.
• There is not an assistance dog toilet or toileting area at the venue/nearby.
• Water bowls for assistance dogs are available.
• There are mobility aids available.
• The mobility aids available include wheelchairs.
• To obtain mobility aids please contact a member of staff.
• There is not a designated place of safety which can be used by people who may feel scared or at risk.
• Guests can scan the QR code at the reception desk or in the restaurant areas and have a live chat with BSL interpreter if required.

You are on Parking (Hotel / Lodge Gate Car Park). Skip to the next section.

Parking (Hotel / Lodge Gate Car Park)

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• Parking View
  • The car park is located off Leatherhead Road.
  • The car park type is open air/surface.
  • The car park does not have a height restriction barrier.
  • The car park does have a barrier control system.
  • The car park surface is tarmac.
  • Clearly marked/signposted parent and child parking bays are not available.
  • All parking spaces are provided on a first come first served basis.
  • There are additional car parks for visitors.
  • There is a staff car park located at the bottom of the Hotel / Lodge Gate car park. This can be used as an overflow car park for visitors on quieter days when the Explorer Car Parking is closed.
• Blue Badge Parking View
  • There is a/are Blue Badge parking bay(s) available.
  • The Blue Badge bay(s) is/are clearly marked.
  • There is/are 56 designated Blue Badge parking bay(s) within the car park.
  • The dimensions of the designated Blue Badge parking bay(s) surveyed are 240cm x 490cm (7ft 10in x 16ft 1in).
  • The Blue Badge parking bays have a marked zone to both sides and rear.
  • The marked zones around the Blue Badge parking bay(s) have at least the recommended width of 120cm.
  • The bays situated closest to the hotel entrance have marked zones at both sides as well as the rear.
    The bays situated closest to the Lodge Gate park entrance have marked zones at both sides but not at the rear.
  • The dimensions of other designated Blue Badge parking bay(s) vary in size.
  • Parking spaces for Blue Badge holders do not need to be booked in advance.
• Paying View
  • Parking is free for hotel guests, Gold, Platinum and Premium Merlin Passholders.
    .
  • Payment signs are not provided.
  • Payment for parking charges is made at a payment machine and via an app/online.
  • Payment machines are located at the barrier when exiting the car park.
  • To see the parking charges please click here (opens new tab).
• Access from the Car Park View
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is/are slopes/ramps.
  • The entrance is clearly visible from the car park.
  • The surface on the approach to the entrance is tarmac.
  • There is not a road to cross between the car park and the entrance.
  • There is no tactile paving on dropped kerbs between the car park and the entrance.
  • The nearest designated Blue Badge parking bay is approximately 15m (16yd 1ft) from the Safari and Azteca Hotel Entrance.
• Drop-off Point(s) View
  • There is a/are clearly marked drop-off point(s).
  • The drop-off point(s) is/are located in front of the hotel entrance.
  • The route from the drop-off point(s) to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is/are slopes/ramps.

You are on Electric Vehicle Charging Points (Hotel / Lodge Car Park). Skip to the next section.

Electric Vehicle Charging Points (Hotel / Lodge Car Park)

• There is a/are electric vehicle charging point(s) available.
• The provider of the charging point(s) is Pod Point.
• The electric vehicle charging point(s) is/are located in the Hotel / Lodge Car Park.
• There is/are 4 electric vehicle charging point(s).
• The electric vehicle charging bay(s) is/are clearly marked.
• The dimensions of the electric vehicle charging bay(s) surveyed are 240cm x 500cm.
• The charging point(s) is/are located to the rear as you approach the bay(s).
• The height of the electric vehicle charging point nozzle slot is 100cm.
• An app is required to use the charging point(s).
• Parking charges apply for all users (including Blue Badge holders).
• Payment signs are not provided.
• Payment for charging is made via an app/online.
• For more information and a guide to electric vehicle charging please click here.
• There is a/are designated electric vehicle charging point(s) available for Blue Badge holders.

You are on Access from the Disabled Car Park to Hotel Entrance. Skip to the next section.

Access from the Disabled Car Park to Hotel Entrance

• There is step free access from the Disabled Car Park to the hotel entrance.
• The distance from the nearest Blue Badge bay to the hotel entrance is approximately 10 metres.
• The surface of the route is tarmac and block paving.
• The route involves the use of the rear hatched marking zones of the Blue Badge bays, as well as a zebra crossing at the roundabout immediately outside of the hotel entrance.
• There is sloped or stepped access up to the hotel entrance.

You are on Outside Access (Main Hotel Entrance). Skip to the next section.

Outside Access (Main Hotel Entrance)

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• Entrance View
  • This information is for the entrance located at the front of the hotel.
  • The entrance area/door is clearly signed.
  • This entrance is signed with 'CHESSINGTON SAFARI HOTEL'.
  • There is ramped/sloped or stepped access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • There is not a bell/buzzer.
  • There is an intercom.
  • The height of the intercom is 100cm (3ft 3in).
  • The height of the key card reader is 80cm.
  • The main door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the opening is 144cm.
  • There is a second set of doors.
  • The door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the opening is 142cm.
  • There is a member of staff available for assistance at this entrance.
• Ramp/Slope View
  • The ramp/slope is located to the left of the main entrance.
  • The gradient of the ramp/slope is slight.
  • The ramp/slope does bypass the step(s).
• Step(s) View
  • The step(s) is/are located in front of the entrance.
  • There is/are 4 step(s).
  • The step(s) is/are clearly marked.
  • The step(s) has/have tactile paving at the top and bottom.
  • The height of the step(s) is/are not between 15cm and 18cm.
  • The height of the step(s) is/are 13cm.
  • The depth of the step(s) is/are between 30cm and 45cm.
  • There is not a/are not handrail(s) at the step(s).

You are on Reception. Skip to the next section.

Reception

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• Reception View
  • The reception point is located to the right from the main entrance.
  • The reception point is approximately 3m (3yd 10in) from the main hotel entrance.
  • The reception area/desk is clearly visible from the entrance.
  • There is step-free access to the reception point.
  • There is a clear unobstructed route to the reception point.
  • There are no windows, TVs, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
  • The counter is not placed in front of a plain background.
  • The lighting levels at the reception point are varied.
  • The height of the reception counter is 102cm.
  • There is sufficient space to write or sign documents on the counter.
  • There is not a lowered section of the counter.
  • The counter is staffed.
  • There is not a bell to attract attention.
  • Clipboards can be provided to anyone who is unable to use the desk.
  • There is not a hearing assistance system at the reception point.
  • Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are not provided in the reception area.
  • Music is played everywhere.
  • The type of flooring in the reception area is laminate.
  • There is flooring which is shiny and could cause issues with glare or look slippery to some people.
• Reception Seating Area View
  • There is a seating area close to the reception point.
  • Access to the seating area is unobstructed.
  • There are chairs without armrests and bench seats available.
  • There is sufficient space for a wheelchair user to use the seating area.
  • There are self-service check in screens.
    The higher screens range between 100cm - 140cm high.
    The lower screen range between 70cm - 120cm high.

You are on Lobby. Skip to the next section.

Lobby

• The type of flooring in the lobby is carpet and laminate.
• There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
• There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
• Seating in the lobby includes; bench seating and seats without armrests.
• The lighting levels are varied.
• Wayfinding signage is provided.
• Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are not provided in the lobby area.
• Wayfinding signage is clearly presented/easy to read.
• Dementia friendly signage is not provided.
• This lobby does play background music in public areas.
• Music is played in the lobby, bar and restaurant areas.

You are on Route to Azteca Hotel via External Walkway. Skip to the next section.

Route to Azteca Hotel via External Walkway

• To access the Azteca Hotel, guests have to check-in at the reception and continue straight ahead and to the rear left of the lobby area.
• The entrance to the external walkway is located on the left.
• Exit via the automatic doors and turn right, following the external walkway to the end and you will reach the Azteca Hotel main entrance on the right.
• The route is approximately 45 metres long.
• There are some slight slopes along the pathway and the surfaces are concrete and compacted gravel which can be uneven in places.
• The pathway is lit up at night time but may be darker in some areas as some parts are sheltered.

You are on Outside Access (Azteca Hotel and Azteca Gate). Skip to the next section.

Outside Access (Azteca Hotel and Azteca Gate)

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• Entrance View
  • This information is for the entrance located to the rear left from the main entrance lobby.
  • The entrance area/door is clearly signed.
  • This entrance is signed with 'CHESSINGTON AZTECA HOTEL VENTURE THIS WAY'.
  • There is step-free access at this entrance.
  • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
  • The entrance door(s) does/do contrast visually with its immediate surroundings.
  • There is not a bell/buzzer.
  • There is not an intercom.
  • The main door(s) open(s) automatically (away from you).
  • The door(s) is/are double width.
  • The width of the opening is 163cm.
  • There is not a member of staff available for assistance at this entrance.
• Comments View
  • This entrance is used by hotel guests to access the theme park before the general public can.

You are on Outside Access (Chessington Azteca Hotel). Skip to the next section.

Outside Access (Chessington Azteca Hotel)

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• Entrance View
  • This information is for the entrance located at the front of the hotel, to the right after the external walkway.
  • The entrance area/door is clearly signed.
  • This entrance is signed with 'CHESSINGTON AZTECA HOTEL'.
  • There is step-free access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • There is not a bell/buzzer.
  • There is not an intercom.
  • The main door(s) open(s) automatically (towards you).
  • The door(s) is/are double width.
  • The width of the opening is 153cm.
  • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
  • There is not a member of staff available for assistance at this entrance.

You are on Route to the Second Floor of Azteca Hotel via Link Bridge. Skip to the next section.

Route to the Second Floor of Azteca Hotel via Link Bridge

• There is an internal route to the second floor of the Azteca Hotel via a link bridge from the second floor of the Safari Hotel.
• The route is approximately 50 metres long from the Safari Hotel lifts on the second floor.
• Guests should check-in at the reception and then take the lift in the lobby area to the second floor.
• Exit the lift, turn left and go along the second floor hotel room corridor.
• There are seating areas along the route.
• Continue along the corridor until you reach the link bridge at the end.
• The entrance to the link bridge has permanently held open double manual doors. The width of the doors is 137cm.
• At the threshold of the entrance there is a steep level change which then leads to a ramp which has a slight gradient.
• There are handrails on both sides of the ramp going up.
• The width of the ramp is 147cm.
• The entrance to the second floor room corridor of the Azteca Hotel is located at the end of the link bridge.
• The doors are double and are permanently held open.
• The width of the doors is 134cm.

You are on Eating and Drinking (Temple Bar and Restaurant). Skip to the next section.

Eating and Drinking (Temple Bar and Restaurant)

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• Location and Access View
  • The following information is for the restaurant/bar.
  • The restaurant/bar is located on the ground floor of the Azteca Hotel, immediately to the left as you enter via the Azteca Hotel entrance.
  • There is step-free access to the restaurant/bar.
  • For access there are double manual doors which may be difficult to open.
  • The width of the doors is 144cm.
    The height of the door release button is 113cm.
    At the time of survey (November 2024), the restaurant was not in use.
    Entrance doors will be permanently held open when the restaurant is open.
• Service and Menus View
  • Tables can be booked in advance.
  • There is a bar where drinks can be ordered, a buffet counter and a self service counter.
  • Staff can bring food and/or drinks to tables.
  • Menu types include: menu boards.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • Staff can read menus to customers if requested.
  • The type of food served here is hot and cold meals and snacks.
  • Takeaway cups are available.
  • Adapted cups are not available.
  • Adapted cutlery is not available.
  • Drinking straws are not available.
  • This area does play background music.
  • Background music is played at all times.
  • There is not a hearing assistance system.
• Service Counter(s) View
  • The height of the counter is 118cm.
  • There is a moveable card machine available for payment.
  • The lighting levels are moderate to good.
  • Lighting levels can be adjusted by a member of staff upon request.
• Self-Service Counter(s) View
  • The height of the counter is 76cm.
  • There is a moveable card machine available for payment.
• Tables and Seating View
  • There is ample room for a wheelchair user to manoeuvre.
  • The majority of tables are accessible to wheelchair users.
  • The height between the floor and the underside of the lowest dining table is 67cm.
  • The distance between the floor and the underside of the highest dining table is 71cm.
  • The standard height for the underside of dining tables is 74cm.
  • The surface height of the lowest table is 46cm.
  • The surface height of the highest table is 124cm.
  • Some tables are permanently fixed.
  • Some chairs are permanently fixed.
  • Some chairs have armrests on both sides.
  • In this area there are coffee tables, high tables, long tables, armchairs, sofas, bench seats and high stools.
  • The type of flooring in this area is vinyl and tiles.
  • There is flooring which is shiny and could cause issues with glare or look slippery to some people.
  • The lighting levels are low to moderate.

You are on Outdoor Seating (Temple Bar and Restaurant). Skip to the next section.

Outdoor Seating (Temple Bar and Restaurant)

• The outdoor seating is located at the front of the Azteca Hotel.
• There is step-free access to the outdoor seating.
• The standard height for the underside of dining tables is 73cm.
• There are also coffee tables, armchairs and sofas.
• The surface height of the lowest table is 29cm.
• No chairs are permanently fixed.
• No tables are permanently fixed.
• All chairs have armrests on both sides.
• The type of flooring in this area is concrete tiles.
• There are double manual doors to access the outdoor seating area from within the bar and restaurant, these are permanently held open during the summer months.

You are on Azteca Arcade. Skip to the next section.

Azteca Arcade

• The Azteca Arcade is located on the ground floor of the hotel, to the right of the external walkway between the Safari Hotel and Azteca Hotel.
• The doors to the arcade are heavy, manual, double, with one door locked and an opening width of 76cm. The doors open away from you.
• There is a small lip in the threshold of the doorway.
• The flooring in the arcade is laminate and can look shiny in places.
• There are loud noises and flashing lights within the arcade.
• The lighting levels are good.
• There is good manoeuvring space between the machines and there is a 150cm x 150cm turning space within the room.
• The height of the machines range between 43cm and 99cm.
• The height of the change machines range between 103cm and 130cm.

You are on Entrance (Ground Floor - Temple Bar and Restaurant Toilets). Skip to the next section.

Entrance (Ground Floor - Temple Bar and Restaurant Toilets)

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• Entrance View
  • This information is for the entrance located on the ground floor of the Azteca Hotel, to the left side of the Temple Bar and Restaurant.
  • This entrance is signed with 'Toilets, Disabled, Baby Changing'.
  • There is step-free access at this entrance.
  • The entrance door(s) does/do contrast visually with its immediate surroundings.
  • The main door(s) open(s) towards you (pull).
  • The door(s) is/are single width.
  • The door(s) may be difficult to open.
  • The width of the opening is 96cm.

You are on Toilet with Adaptations (Ground Floor - Temple Bar and Restaurant - Right Hand Transfer). Skip to the next section.

Toilet with Adaptations (Ground Floor - Temple Bar and Restaurant - Right Hand Transfer)

• There is an/are accessible toilet(s) available.

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• Location and Access View
  • This accessible toilet is located on the ground floor of the Azteca Hotel, to the left side of the Temple Bar and Restaurant.
  • This accessible toilet is approximately 29m (31yd 2ft) from the Azteca Hotel entrance.
  • There is step-free access into the accessible toilet.
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • There is pictorial and written text signage on or near the toilet door.
  • The contrast between the external door and wall is high.
  • The door opens outwards.
  • The door is easy to open.
  • The door is locked by a lever twist.
  • The width of the accessible toilet opening is 87cm (2ft 10in).
  • The contrast between the internal door and wall is high.
  • The door has a horizontal grab rail.
  • The contrast between the horizontal grab rail and internal door is high.
• Dimensions and Features View
  • The dimensions of the accessible toilet are 148cm x 214cm (4ft 10in x 7ft).
  • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 73cm (2ft 5in).
  • The transfer space is obstructed by a waste disposal bin.
  • There is a flush on the transfer side.
  • There is not a spatula type lever flush.
  • There is a lever flush.
  • There is a dropdown rail on the transfer side.
  • The contrast between the dropdown rail(s) and wall is medium.
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • The contrast between the wall-mounted grab rail(s) and wall is medium.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • The toilet has a cistern.
  • There is a lid attached to the toilet seat.
  • The toilet seat colour contrast is low.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 98cm (3ft 3in).
  • The contrast between the toilet roll holder and the wall is medium.
  • The lighting levels are low to moderate.
  • The contrast between the walls and floor is medium.
• Additional Fixtures and Fittings View
  • There is an emergency alarm.
  • The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • There is not a red flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are sanitary, nappy/incontinence items bin and pedal bin disposal units.
  • There is not a/are not coat hook(s).
  • There is a mirror.
  • The mirror is not placed at a lower level or at an angle for ease of use.
  • There is not a shelf within the accessible toilet.
  • There is a wash basin.
  • The wash basin and tap(s) can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 67cm (2ft 2in).
  • There are vertical wall-mounted grab rails on both sides of the wash basin.
  • The contrast between the wash basin wall-mounted grab rail(s) and wall is medium.
  • The wash basin tap type is lever mixer.
  • There is a wall fixed soap dispenser.
  • The soap dispenser can be reached from seated on the toilet.
  • The height of the soap dispenser is 97cm.
  • There is not a towel dispenser.
  • There is a hand dryer.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • The height of the hand dryer is 81cm (2ft 8in).
  • The contrast between the hand dryer and the wall is medium.

You are on Standard Toilet(s) (Ground Floor - Temple Bar and Restaurant). Skip to the next section.

Standard Toilet(s) (Ground Floor - Temple Bar and Restaurant)

• Standard toilet facilities are available.

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• Toilet Facilities View
  • The male toilet is located on the ground floor of the Azteca Hotel, to the left side of the Temple Bar and Restaurant.
  • There is step-free access into the toilet(s).
  • The standard toilet(s) is/are approximately 30m from the Azteca Hotel entrance.
  • The colour contrast between the external toilet door(s) and wall(s) is high.
  • There is pictorial and written text signage on or near the toilet door.
  • An ambulant toilet cubicle is available.
  • There are horizontal wall mounted rails available on both sides of the toilet.
  • The ambulant toilet does not have vertical wall mounted grab rails.
  • The height of the wash basin(s) is 84cm.
  • The height of the lowered wash basin is 72cm.
  • The wash basin(s) tap type is sensor.
  • Lighting levels are moderate to good.
• Toilet Facilities 2 View
  • The female toilet is located on the ground floor of the Azteca Hotel, to the left side of the Temple Bar and Restaurant.
  • There is step-free access to the toilet(s).
  • The standard toilet(s) is/are approximately 35m from the Azteca Hotel entrance.
  • The colour contrast between the external toilet door(s) and wall(s) is high.
  • There is pictorial and written text signage on or near the toilet door.
  • An ambulant toilet cubicle is available.
  • There are horizontal wall mounted rails available on both sides of the toilet.
  • The ambulant toilet does not have vertical wall mounted grab rails.
  • The height of the wash basin(s) is 86cm.
  • The height of the lowered wash basin is 74cm.
  • The wash basin(s) tap type is push.
  • Lighting levels are moderate to good.

You are on Parent and Baby Room (Ground Floor - Temple Bar and Restaurant). Skip to the next section.

Parent and Baby Room (Ground Floor - Temple Bar and Restaurant)

• There is a parent and baby room for public use.
• The parent and baby room is located on the ground floor of the Azteca Hotel, within the Temple Bar and Restaurant.
• The parent and baby room is approximately 28m from the Azteca Hotel entrance.
• There is step-free access into the parent and baby room.
• Staff do not need to be notified for use of the room.
• There is pictorial and written text signage on or near the parent and baby room door.
• The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
• The baby change table is not height adjustable.
• The height of the baby change table once extended is 92cm (3ft).
• There are disposal facilities in the parent and baby room.
• There is a wash basin in the parent and baby room.
• The height of the wash basin is 99cm.
• The wash basin tap type is sensor.
• There is/are not chair(s) in the parent and baby room.
• There is not a toilet in the parent and baby room.
• There is not a flashing fire alarm beacon within the room.
• The lighting levels are moderate to good.

You are on Lift. Skip to the next section.

Lift

• There is a lift for public use.
• The lift is located on the ground floor of the hotel, immediately to the left as you enter via the Azteca Hotel entrance.
• The lift is clearly visible from the entrance.
• The lift is approximately 5m (5yd 1ft) from the Azteca Hotel entrance.
• The lift is a standard lift.
• A member of staff does not need to be notified for use of the lift.
• The floors which are accessible by this lift are G, 1, 2 and 3.
• Clear signs indicating the facilities on each floor are provided on lift lobby landings.
• There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
• Lift doors do contrast visually with lift lobby walls.
• The external controls for the lift are within 90cm - 110cm from the floor.
• The colour contrast between the external lift controls and the control plate is high.
• The colour contrast between the external lift control plate and the wall is Medium.
• The clear door width is 89cm (2ft 11in).
• The dimensions of the lift are 160cm x 150cm (5ft 3in x 4ft 11in).
• There are not separate entry and exit doors in the lift.
• There is not a mirror to aid reversing out of the lift.
• There is a list of floor services available within the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The internal controls for the lift are within 90cm - 120cm from the floor.
• There is not a hearing loop system.
• The lift does not have Braille markings.
• The lift does have tactile markings.
• The lighting levels in the lift are good.
• There is a/are similar lift(s) available.

You are on Other Floors. Skip to the next section.

Other Floors

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• Stairs View
  • Stairs can be used to access other floors.
  • The stairs are for public use.
  • The stairs are located to the right as you enter via the Azteca Hotel entrance.
  • The stairs are approximately 8m from the Azteca Hotel entrance.
  • The stairs are clearly visible from the entrance.
  • The floors which are accessible by stairs are G, 1, 2 and 3.
  • There are 15+ steps between floors.
  • The height of the step(s) is/are between the recommended 15cm and 18cm.
  • The depth of the step(s) is/are not between the recommended 30cm and 45cm.
  • The depth of the steps are 28cm.
  • The steps are clearly marked.
  • There is a/are handrail(s) at the step(s).
  • The steps have a handrail on both sides.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do extend horizontally beyond the first and last steps.
  • There is a landing.
  • Clear signs indicating the facilities on each floor are provided on landings.
  • The lighting levels at the steps are moderate to good.

You are on Hotel Room Corridors. Skip to the next section.

Hotel Room Corridors

• There are not doors in corridors/walkways which have to be opened manually.
• The type of flooring in corridors/walkways is carpet.
• There is flooring in corridors/walkways which includes patterns or colours which could be confusing or look like steps or holes to some people.
• There is high colour contrast between the walls and floor in all areas.
• The lighting levels are good.
• Wayfinding signage is provided in corridors.
• Wayfinding signage is clearly presented/easy to read.
• Dementia friendly signage is not provided.
• There is not a designated place of safety which can be used by people with dementia, autism or learning disabilities.
• The hotel does not play background music in room corridors.
• There is step-free access throughout the majority of the building, via lift.

You are on Accessible Room(s) (2003 - Lowered Bath). Skip to the next section.

Accessible Room(s) (2003 - Lowered Bath)

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• Accessible Room Information View
  • The details in this section relate to the accessible room(s) with a lowered bath.
  • This type of accessible room is located on the second floor of the Azteca Hotel.
  • There is step-free access to this type of accessible room.
  • All accessible rooms of this type have similar specifications.
  • Guests do not need to open a door between the lift and the room(s).
  • The room surveyed has an adjoining room.
• Bedroom Features View
  • The accessible room surveyed is located along the second floor room corridor, to the right.
  • The accessible room surveyed at the time of the visit was 2003.
  • There is step-free access to the accessible room surveyed.
  • There is numbered signage on or near the accessible room door.
  • The colour contrast between the external room door and wall is high.
  • The door is key card activated.
  • The fob/card reader height is 90cm.
  • The width of the door is 75cm.
  • There are lowered spy holes available.
  • The colour contrast between the internal room door and wall is high.
  • The bed type is double or zip and link.
  • The bed height is not adjustable.
  • The height of the bed is 63cm.
  • The measurement between the bed base and floor is 5cm (2in).
  • The bed is moveable.
  • The room does have an unobstructed minimum turning space of 150cm x 150cm next to the bed.
  • The height of the desk is 75cm.
  • The desk is not height adjustable.
  • The desk knee recess has the recommended dimensions of 70cm (height) x 50cm (depth).
  • The room surveyed had a desk chair without armrests and an armchair.
  • Alternative seating can be requested.
  • Wardrobes have been adapted to allow use from a seated position.
  • Light switches are between 75cm and 120cm (4ft) from floor level.
  • Electric sockets are between 40cm and 100cm (4ft) from floor level.
  • Electric sockets are accessible from the bed.
  • The window control type(s) for the room is a/are standard lever(s).
  • The window controls are at a suitable height for a wheelchair user.
  • There is an emergency alarm in the room.
  • The emergency alarm in the room is a push button.
  • There is not a red flashing fire alarm beacon within the room.
  • The type of flooring is carpet.
  • The colour contrast between the room walls and floor is low.
  • The lighting levels in the room are low to moderate.
  • There is a lowered safe available which is 66cm high.
    The door for the room is automatic push-pad activated on exit.
    The height of the push pad is 97cm and the door opens towards you when exiting the room.
• Ensuite Facilities View
  • The colour contrast between the external ensuite door and wall is high.
  • The ensuite door opens outwards.
  • The door is easy to open.
  • The door is locked by a twist lock.
  • The width of the door to the ensuite is 77cm.
  • The door does not have a horizontal grab rail.
  • The colour contrast between the internal ensuite door and wall is high.
  • The dimensions of the ensuite are 198cm x 256cm.
  • The ensuite does have an unobstructed minimum turning space of 150cm x 150cm.
  • The ensuite has not got a non-slip floor.
  • The colour contrast between the ensuite walls and floor is high.
  • There is an emergency alarm within the ensuite.
  • The emergency pull cord alarm in the ensuite is within reach and fully functional.
  • There is a red flashing fire alarm beacon within the ensuite.
  • Disposal facilities are available.
  • There is a/are pedal bin disposal units.
  • There is a mirror.
  • The mirror is not placed at a lower level or at an angle for ease of use.
  • There is not a shelf immediately next to or behind the toilet.
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 72cm.
  • There are vertical wall-mounted grab rails on both sides of the wash basin.
  • The tap type is lever.
  • There is a mixer tap.
  • Taps do not have clear markings to indicate hot and cold settings.
  • There is a wall fixed soap dispenser.
  • The wall fixed soap dispenser cannot be reached from seated on the toilet.
  • The height of the wall fixed soap dispenser is 99cm.
  • The contrast between the wash basin wall-mounted grab rail(s) and wall is high.
  • There is a second wash basin at a height of 79cm.
  • The lighting levels in the ensuite are low to moderate.
• Toilet Details View
  • The height of the toilet seat above floor level is 48cm.
  • The toilet seat colour contrast is low.
  • The toilet has a lid.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 101cm.
  • There is a flush, however it is not on the transfer side.
  • There is not a spatula type lever flush.
  • There is a dropdown rail on the transfer side.
  • The colour contrast between the dropdown rail(s) and wall is high.
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet, the wall mounted grab rails are on both sides.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • The colour contrast between the wall-mounted grab rail(s) and wall is high.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 110cm.
• Bath Details View
  • The ensuite has a lowered bath.
  • The height of the side of the bath from floor level is 48cm.
  • The length of the bath is 168cm.
  • The tap type is lever.
  • There is not a mixer tap.
  • Bath taps do not have clear markings to indicate hot and cold settings.
  • There is a shower over the bath.
  • The shower head is height adjustable.
  • The adjustable shower head cannot be placed between 105cm and 185cm when mounted.
  • The shower control type is lever.
  • Shower controls do not have clear markings to indicate hot and cold settings.
  • There is a/are wall-mounted grab rail(s) available for the bath.
  • There is a horizontal wall-mounted grab rail on the wall which is the full length of the bath.
  • There is a vertical wall-mounted grab rail on the wall near to the taps.
  • The colour contrast between the bath wall-mounted grab rails and wall is high.
• Shower Details View
  • There is a coat hook available on the back of the ensuite door which is 114cm high.

You are on Accessible Room(s) (2004 - Wheel-in Shower). Skip to the next section.

Accessible Room(s) (2004 - Wheel-in Shower)

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• Accessible Room Information View
  • The details in this section relate to the accessible room(s) with a wet room/wheel in shower.
  • This type of accessible room is located on the second floor of the Azteca Hotel.
  • There is step-free access to this type of accessible room.
  • All accessible rooms of this type have similar specifications.
  • Guests do not need to open a door between the lift and the room(s).
  • The room surveyed has an adjoining room.
• Bedroom Features View
  • The accessible room surveyed is located along the second floor room corridor, to the left.
  • The accessible room surveyed at the time of the visit was 2004.
  • There is step-free access to the accessible room surveyed.
  • There is numbered signage on or near the accessible room door.
  • The colour contrast between the external room door and wall is high.
  • The door is key card activated.
  • The fob/card reader height is 92cm.
  • The width of the door is 75cm.
  • There are lowered spy holes available.
  • The colour contrast between the internal room door and wall is high.
  • The bed type is double or zip and link.
  • The bed height is not adjustable.
  • The height of the bed is 63cm.
  • The measurement between the bed base and floor is 5cm (2in).
  • The bed is moveable.
  • The room does have an unobstructed minimum turning space of 150cm x 150cm next to the bed.
  • The height of the desk is 75cm.
  • The desk is not height adjustable.
  • The desk knee recess has the recommended dimensions of 70cm (height) x 50cm (depth).
  • The room surveyed had a desk chair without armrests.
  • Alternative seating can be requested.
  • Wardrobes have been adapted to allow use from a seated position.
  • Light switches are between 75cm and 120cm (4ft) from floor level.
  • Electric sockets are between 40cm and 100cm (4ft) from floor level.
  • Electric sockets are accessible from the bed.
  • The window control type(s) for the room is a/are standard lever(s).
  • The window controls are at a suitable height for a wheelchair user.
  • There is an emergency alarm in the room.
  • The emergency alarm in the room is a push button.
  • There is not a red flashing fire alarm beacon within the room.
  • The type of flooring is carpet.
  • The colour contrast between the room walls and floor is low.
  • The lighting levels in the room are low to moderate.
  • There is a lowered safe available which is 66cm high.
    The door for the room is automatic push-pad activated on exit.
    The height of the push pad is 99cm and the door opens towards you when exiting the room.
• Ensuite Facilities View
  • The colour contrast between the external ensuite door and wall is high.
  • The ensuite door opens outwards.
  • The door is easy to open.
  • The door is locked by a twist lock.
  • The width of the door to the ensuite is 77cm.
  • The door does not have a horizontal grab rail.
  • The colour contrast between the internal ensuite door and wall is high.
  • The dimensions of the ensuite are 306cm x 254cm.
  • The ensuite does have an unobstructed minimum turning space of 150cm x 150cm.
  • The ensuite has a non-slip floor.
  • The colour contrast between the ensuite walls and floor is high.
  • There is an emergency alarm within the ensuite.
  • The emergency pull cord alarm in the ensuite is within reach and fully functional.
  • There is a red flashing fire alarm beacon within the ensuite.
  • Disposal facilities are available.
  • There is a/are pedal bin disposal units.
  • There is a mirror.
  • The mirror is not placed at a lower level or at an angle for ease of use.
  • There is not a shelf immediately next to or behind the toilet.
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 72cm.
  • There are vertical wall-mounted grab rails on both sides of the wash basin.
  • The tap type is lever.
  • There is a mixer tap.
  • Taps do not have clear markings to indicate hot and cold settings.
  • There is a wall fixed soap dispenser.
  • The wall fixed soap dispenser cannot be reached from seated on the toilet.
  • The height of the wall fixed soap dispenser is 109cm.
  • The contrast between the wash basin wall-mounted grab rail(s) and wall is high.
  • There is a second wash basin at a height of 81cm.
  • The lighting levels in the ensuite are moderate to good.
• Toilet Details View
  • The height of the toilet seat above floor level is 48cm.
  • The toilet seat colour contrast is low.
  • The toilet has a lid.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 186cm.
  • There is a flush, however it is not on the transfer side.
  • There is not a spatula type lever flush.
  • There is a dropdown rail on the transfer side.
  • The colour contrast between the dropdown rail(s) and wall is high.
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet, the wall mounted grab rails are on both sides.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • The colour contrast between the wall-mounted grab rail(s) and wall is high.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 103cm.
• Shower Details View
  • The ensuite has a wheel in shower.
  • The shower head is height adjustable.
  • The adjustable shower head can be placed between 105cm and 185cm when mounted.
  • The shower control type is lever.
  • Shower controls have clear markings to indicate hot and cold settings.
  • There is a flip-down/tip-up seat for the shower.
  • The height of the flip-down/tip-up or fixed seat is 48cm.
  • There is a/are wall-mounted grab rail(s) available for the shower.
  • Horizontal and/or dropdown rails are available on both sides of the shower seat.
  • There is a single vertical grab rail to assist standing users.
  • The colour contrast between the shower wall-mounted grab rails and wall is high.
  • The colour contrast between the shower dropdown rail(s) and wall is/are high.
  • There is a coat hook available on the back of the ensuite door which is 114cm high.

You are on Standard Room(s) (2005). Skip to the next section.

Standard Room(s) (2005)

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• Bedroom Features View
  • The room surveyed is located on the second floor of the Azteca Hotel.
  • The room surveyed at the time of the visit was 2005.
  • There is step-free access to the room surveyed.
  • There is numbered signage on or near the room door.
  • The colour contrast between the external room door and wall is high.
  • The width of the door is 75cm.
  • The colour contrast between the internal room door and wall is high.
  • The colour contrast between the room walls and floor is low.
  • The bed type is double.
  • The height of the bed is 66cm.
  • The measurement between the bed base and floor is 5cm (2in).
  • Light switches are within 120cm (3ft 11in) from floor level.
  • There is not an emergency alarm in the room.
  • There is not a red flashing fire alarm beacon within the room.
  • The lighting levels in the room are low to moderate.
• Ensuite Facilities View
  • The type of facilities within the ensuite include; a toilet, a wash basin, a bath and a shower.
  • The colour contrast between the external ensuite door and wall is high.
  • The ensuite door opens inwards.
  • The width of the door to the ensuite is 66cm.
  • The colour contrast between the internal ensuite door and wall is high.
  • There is not an emergency alarm within the ensuite.
  • There is not a red flashing fire alarm beacon within the ensuite.
  • The tap type is lever.
  • There is a mixer tap.
  • The colour contrast between the walls and floor in the ensuite is high.
  • The lighting levels in the ensuite are moderate to good.

You are on Routes to Azteca Gate. Skip to the next section.

Routes to Azteca Gate

• There are 2 external routes to access the Azteca Gate for access into the theme park from the Azteca Hotel.
• One route has ramped access and the other has stepped access.
• These routes are open in the summer months.
• After exiting the hotel, turn left and continue up the sloped pathway towards the gate.
• The gate opens towards you and is 172cm wide.
• Follow the pathway up towards the Azteca Gate which is located at the top.
• The pathway has a slight gradient and the surfaces are made up of concrete, wood and block paving.
• The route is approximately 45 metres long.
• There are uneven surfaces along the route.
• There are no handrails along this pathway and the width is 167cm.
• For the stepped route to the Azteca Gate turn right after exiting the hotel.
• There are 18 clearly marked steps with handrails on both sides.
• The height of the steps are between 13cm-15cm and the depth of them is 28cm.
• At the time of survey (November 2024), these steps were closed to the public.

You are on Related Access Guides. Skip to the next section.

Related Access Guides

• To view other AccessAble Detailed Access Guides that are related to this one please use the links below.
• Chessington Safari Hotel link (new tab) - click here.
• Chessington World of Adventures Resort link (new tab) - click here.
• Chessington World of Adventures Resort - Car Parks link (new tab) - click here.