Access Guide
Ride/Attraction Summary
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Summary
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- Elmer's Flying Jumbos is located in Adventure Point.
- For the Adventure Point Access Guide please click here (new tab).
- For Chessington World of Adventures Resort attractions map please click here (new tab).
- This ride has separate access for Reserve and Ride, Standard Passes and Ride Access Passes.
- The minimum standing height restriction is 1.1m.
- Guests under 1.1m high must accompanied by an adult aged 16 or over.
- The maximum chest size restriction is 129 inches.
- This ride includes rigorous motion and / or velocity and is therefore not recommended for guests with back, heart or neck conditions.
- This ride includes rigorous motion and / or velocity and is therefore not recommended for expectant mothers.
- Assistance dogs may accompany their owner to the ride access point, where they will need to be cared for by a member of their group until they return.
- Guests need to be able to transfer into the ride vehicle, this can be with assistance from a member of their group.
- For safety reasons, due to the speed and motion of this ride guests must be able to keep their head upright without assistance.
- This ride/attraction is not suitable for Adventurers with high blood pressure, motion sickness, Adventures wearing a medical cast and those under the influence of drugs and/or alcohol.
- For more information on the ride requirements please click here (new tab).
- Non-ambulant Adventurers must be accompanied by a minimum of 2 carers to aid in loading and unloading.
Non-ambulant adventurers are allowed on the ride, however, the number of rides per cycle depends on how busy the ride is and down to the operators discretion. - Ride Access Passes please enter via the Ride Access Pass / Reserve and Ride queue line.
View Information on Prosthetics and limb restrictions.
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Other Services/Facilities
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- The nearest changing places is located in Shipwreck Coast.
- For more information on the changing places please click here (new tab).
- The nearest accessible toilet is located in Adventure Point.
- The nearest standard toilets are located in Adventure Point.
- The nearest baby change facilities are located in Adventure Point.
- For more information on the standard toilets/baby change facilities please click here (new tab).
- The guest information point is located by the MANE Stage.
- For more information on the guest information point please click here (new tab).
- The medical centre is located in Forbidden Kingdom.
- For more information on the medical centre please click here (new tab).
Getting Help and Assistance
- For the theme park map please click here (new tab).
- There is a member of staff available for help and assistance.
- There is not a member of staff trained in British Sign Language.
- There is not an assistance dog toilet or toileting area at the venue/nearby.
- Water bowls for assistance dogs are available.
- There are mobility aids available.
- The mobility aids available include wheelchairs and mobility scooters.
- To obtain mobility aids please contact Guest Services.
- There is a designated place of safety which can be used by people who may feel scared or at risk.
- The designated place of safety is located in the Sensory Space within Adventure Point.
- All staff undertake Disability Awareness and Equality Training.
Ride Access (Standard Passes)
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Access Point
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- This ride/attraction access point is signed.
- There is step-free access at this access point.
- This access point is an open gateway.
- The width of the access point opening is 122cm.
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Queuing System
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- Access along this queue is step free.
- The approximate length of this queue is 34m.
- Path surfaces in this queuing system are block paving.
- The queuing area is open air.
- The minimum width of the queuing area is 108cm.
- There are not any resting/seating areas along the queue.
- Music/themed noise is played along the queue.
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Ride Transfer
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- Access to the platform is via a closed single gate.
- The gate(s) is/are opened manually by staff.
- This ride/attraction platform access point is not signed.
- The gate opening width is 91cm.
- Wheelchairs are not permitted in/on the ride/attraction itself.
- Wheelchairs can be left at the ride/attraction transfer platform/area.
- Guests have to step up and into the carriage.
- The carriage is secure and will not move when guests are transferring.
- Staff are unable to provide assistance when transferring into/onto the ride/attraction.
- The type of restraint is a chain across the lap.
The height of the step into the carriage is 33cm.
Ride Access (Ride Access Passes and Reserve and Ride)
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Access Point
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- This ride/attraction access point is signed.
- There is step-free access at this access point.
- This access point is an opening with no gate(s) or door(s).
- The width of the access point opening is 120cm.
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Queuing System
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- Access along this queue is step free.
- The approximate length of this queue is 6m.
- Path surfaces in this queuing system are concrete.
- The queuing area is open air.
- The minimum width of the queuing area is 128cm.
- There are not any resting/seating areas along the queue.
- Music/themed noise is played along the queue.
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Ride Transfer
View
- Access to the platform is via a closed single gate.
- The gate(s) is/are opened manually by staff.
- This ride/attraction platform access point is not signed.
- The gate opening width is 91cm.
- Wheelchairs are not permitted in/on the ride/attraction itself.
- Wheelchairs can be left at the ride/attraction transfer platform/area.
- Guests have to step up and into the carriage.
- The carriage is secure and will not move when guests are transferring.
- Staff are unable to provide assistance when transferring into/onto the ride/attraction.
- The type of restraint is a chain across the lap.
The height of the step into the carriage is 33cm.
Ride/Attraction Experience (Elmer's Flying Jumbos)
- For information regarding the nature of this ride please click here (new tab).
- The ride/attraction is open air.
- The ride/attraction goes forwards.
- Music/themed noise is played during the ride/attraction.
- Guests have to press a button to elevate the elephant carriage.
Ride Exit (All Guests)
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Ride Transfer
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- The carriage is secure and will not move when guests are transferring.
- Staff are unable to provide assistance when transferring out of/off the ride/attraction.
- Guests have to step down to the platform when exiting.
- Access from the platform is via a closed single gate.
- This ride/attraction platform exit is signed.
- The opening width is 103cm.
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Exit Route
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- Access along this exit route is step free.
- The approximate length of this exit route is 3m.
- Path surfaces in this exit route are concrete.
- There are not any resting/seating areas along the exit route.
- Music/themed noise is played along the exit route.