Access Guide

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Summary

The Epic Experiences kiosk is located in World of Paw Patrol.
For the World of Paw Patrol Access Guide please click here (new tab).
The nearest changing places is located within the World of Paw Patrol toilet block.
For more information on the changing places please click here (new tab).
The nearest accessible toilet is located within the World of Paw Patrol toilet block.
The nearest standard toilets are located in the World of Paw Patrol toilet block.
The nearest baby change facilities are located within the World of Paw Patrol toilet block.
For more information on the standard toilets/baby change facilities please click here (new tab).
The guest information point is located by the MANE Stage.
For more information on the guest information point please click here (new tab).
The medical centre is located in Forbidden Kingdom.
For more information on the medical centre please click here (new tab).

For the theme park map, please click here (new tab).
There is a member of staff available for help and assistance.
There is not a member of staff trained in British Sign Language.
There is not an assistance dog toilet or toileting area at the venue/nearby.
Water bowls for assistance dogs are available.
There are mobility aids available.
The mobility aids available include wheelchairs and mobility scooters.
To obtain mobility aids please contact Guest Services.
There is a designated place of safety which can be used by people who may feel scared or at risk .
The designated place of safety is located in the Sensory Space within Adventure Point.
All staff undertake Disability Awareness and Equality Training.

Counter View
- The counter is located to the right of the World of Paw Patrol entrance.
- There is step-free access to the counter.
- The entrance to the counter is an opening without doors, with a width of 240cm.
- There is a clear unobstructed route to the counter.
- There are no windows, TVs, glazed screens or mirrors behind the counter which could adversely affect the ability of someone to lip read.
- The counter is not placed in front of a plain background.
- The lighting levels at the counter are moderate to good.
- The height of the counter is 110cm.
- There is sufficient space to write or sign documents on the counter.
- There is not a lowered section of the counter.
- The counter is staffed.
- There is not a hearing assistance system at the counter.
- Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are not provided near the counter.
- The type of flooring in this area is vinyl.
Seating Area View
- There is a seating area close to the counter.
- Access to the seating area is unobstructed .
- There are coffee tables and sofas available.
- There is sufficient space for a wheelchair user to use the seating area.