Access Guide
Summary
- The Paw Patrol Gift Shop is located in World of Paw Patrol.
- For the World of Paw Patrol Access Guide please click here (new tab).
- The nearest changing places is located within the World of Paw Patrol toilet block.
- For more information on the changing places please click here (new tab).
- The nearest accessible toilet is located within the World of Paw Patrol toilet block.
- The nearest standard toilets are located within the World of Paw Patrol toilet block.
- The nearest baby change facilities are located within the World of Paw Patrol toilet block.
- For more information on the standard toilets/baby change facilities please click here (new tab).
- The guest information point is located by the MANE Stage.
- For more information on the guest information point please click here (new tab).
- The medical centre is located in Forbidden Kingdom.
- For more information on the medical centre please click here (new tab).
Getting Help and Assistance
- For the theme park map, please click here (new tab).
- There is a member of staff available for help and assistance.
- There is not a member of staff trained in British Sign Language.
- There is not an assistance dog toilet or toileting area at the venue/nearby.
- Water bowls for assistance dogs are available.
- There are mobility aids available.
- The mobility aids available include wheelchairs and mobility scooters.
- To obtain mobility aids please contact Guest Services.
- There is a designated place of safety which can be used by people who may feel scared or at risk .
- The designated place of safety is located in the Sensory Space within Adventure Point.
- All staff undertake Disability Awareness and Equality Training.
Outside Access (Main Entrance)
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Entrance
View
- This information is for the entrance located at the front of the shop.
- The entrance area/door is clearly signed.
- This entrance is signed with 'Paw Patrol Gift Shop'.
- There is step-free access at this entrance.
- There is a canopy or recess which provides weather protection at this entrance.
- There is a dark mat or floor marking at this entrance that might be perceived as a hole.
- The entrance door(s) does/do contrast visually with its immediate surroundings.
- The main door(s) open(s) automatically (towards you).
- The door(s) is/are double width.
- The width of the opening is 167cm.
- There is a small lip on the threshold of the entrance, with a height of 2cm or below.
- There are fixed barriers at this entrance.
- The minimum width between the fixed barriers is 146cm.
- The barriers do contrast visually with the flooring.
- There is not a member of staff available for assistance at this entrance.
Outside Access (Secondary Entrance/Exit)
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Entrance
View
- This information is for the entrance located at the front of the shop.
- The entrance area/door is clearly signed.
- This entrance is signed with 'Paw Patrol Gift Shop'.
- There is step-free access at this entrance.
- There is a canopy or recess which provides weather protection at this entrance.
- There is a dark mat or floor marking at this entrance that might be perceived as a hole.
- The entrance door(s) does/do contrast visually with its immediate surroundings.
- The main door(s) open(s) automatically (towards you).
- The door(s) is/are double width.
- The width of the opening is 166cm.
- There is a small lip on the threshold of the entrance, with a height of 2cm or below.
- There are security barriers at this entrance.
- The minimum width between the security barriers is 147cm.
- The barriers do contrast visually with the flooring.
- There is not a member of staff available for assistance at this entrance.
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Lift
View
- At busy times, this entrance may be used only as an exit.
Shop
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Circulation
View
- The majority of aisle widths are 150cm+.
- The type of flooring is vinyl.
- There is flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
- There are mats in aisles that might be perceived as holes.
- There is high colour contrast between the walls and floor in all areas.
- The lighting levels are good.
- Music is played everywhere.
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Till(s)
View
- The till(s) is/are located at the far left from either shop entrance.
- There is step-free access to the till(s).
- There is a clear unobstructed route to the till(s).
- The till(s) is/are not clearly signed.
- There are no windows, TVs, glazed screens or mirrors at/behind the till(s).
- The till(s) is not/are not placed in front of a plain background.
- The lighting levels at the till(s) are good.
- The chip & pin card machines are accessible from the till(s).
- The height of the till(s) is/are 91cm.
- There is a lowered section at the till(s).
- The height of the lowered section is 71cm.
- There is a clear knee recess beneath the lowered section of the till(s).
- There is not a hearing assistance system at the till(s).