You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• There is a member of staff available for help and assistance.
• There is not a member of staff trained in British Sign Language.
• British Sign Language interpreters cannot be provided on request.
• There is not an assistance dog toilet or toileting area at the venue/nearby.
• Water bowls for assistance dogs are available.
• There are not mobility aids available.

You are on Opening Hours. Skip to the next section.

Opening Hours

• For information about the opening hours please click here.

You are on Public Parking (Covent Garden - General - Congestion Zone Area). Skip to the next section.

Public Parking (Covent Garden - General - Congestion Zone Area)

Collapse all Expand all

• On Street Blue Badge Parking View
  • There is a/are clearly signed and/or marked on street Blue Badge parking bay(s) available.
  • The on street Blue Badge parking bay(s) is/are located on Henrietta Street, Floral Street, Bow Street and Long Acre.
  • The dimensions of the on street Blue Badge parking bays vary in size.
  • There are not parking charges for the on street Blue Badge parking bay(s).
  • Free parking for Blue Badge holders is for 4 hours only.
• On Street Standard Parking View
  • Standard on street parking is available.
  • The standard on street parking is located on Drury Lane, Maiden Lane, Tavistock Street, Russell Street, Southampton Street (car and motorcycles), Garrick Street, Shelton Street and Floral Street (motorcycles only).
  • Both standard car and motorbike parking bays are chargeable.
    To use Park by Phone you need to register and pay.
    You will need the parking location, duration of parking, credit or debit card details and car/motorcycle registration number.
    Payment may then be made by phone, Ringo app or text (pre-registered users only.)
    Maximum parking is 4 hours and no return within 1 hour.
    Blue Badge holders may use standard bays on payment of the appropriate fee but are also entitled to an additional hour extended parking for free.
• Public Car Park View
  • There is a car park for public use within approximately 200m (219yd).
  • The public car park is located on Bedfordbury.
  • The name of the car park is Q-Park Covent Garden.
  • There is a/are Blue Badge parking bay(s) available within the car park.
  • For more information about Q-Park Covent Garden including payment and parking bay dimensions please click here (opens in new tab).

You are on Approach (Main Entrance). Skip to the next section.

Approach (Main Entrance)

Collapse all Expand all

• Approach View
  • The surface of the approach is stone/concrete tiles and block paving.
  • The approach surface is uneven in places.
  • There is step-free access on the approach.
  • There is a ramp with a very easy incline.

You are on Outdoor Seating. Skip to the next section.

Outdoor Seating

• The outdoor seating is located at the front of the venue.
• There is step-free access to the outdoor seating.
• The standard height for the underside of dining tables is 70cm.
• No chairs are permanently fixed.
• No tables are permanently fixed.
• No chairs have armrests on both sides.
• The type of flooring in this area is stone and block paving.

You are on Outside Access (Main Entrance). Skip to the next section.

Outside Access (Main Entrance)

Collapse all Expand all

• Entrance View
  • This information is for the entrance located at the right side of the venue.
  • The entrance area/door is clearly signed.
  • There is ramped/sloped access at this entrance.
  • There is not a canopy or recess which provides weather protection at this entrance.
  • The entrance door(s) does/do contrast visually with its immediate surroundings.
  • The main door(s) open(s) towards you (pull).
  • The door(s) is/are double width.
  • The door(s) is/are permanently held open.
  • The width of the opening is 100cm.
  • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
• Ramp/Slope View
  • The ramp/slope is located at the door threshold.
  • The gradient of the ramp/slope is slight.

You are on Shop. Skip to the next section.

Shop

• The majority of aisle widths are not 150cm+.
• The type of flooring is tiles.
• There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
• There is poor colour contrast between the walls and floor in the majority of walkways.
• The lighting levels are good.
• Music is played everywhere.
• There are hand sanitisers.
• The till(s) is/are located at the rear of the venue.
• There is step-free access to the till(s).
• There is a clear unobstructed route to the till(s).
• The till(s) is/are not clearly signed.
• There are no windows, TVs, glazed screens or mirrors at/behind the till(s).
• The till(s) is not/are not placed in front of a plain background.
• The lighting levels at the till(s) are good.
• The chip & pin card machines are accessible from the till(s).
• The height of the till(s) is/are 110cm.
• There is not a lowered section at the till(s).
• There is not a hearing assistance system at the till(s).

You are on Other Floors (Restaurant and Standard Shared Toilets). Skip to the next section.

Other Floors (Restaurant and Standard Shared Toilets)

Collapse all Expand all

• Stairs View
  • Stairs can be used to access other floors.
  • The stairs are for public use.
  • The stairs are located to the right as you enter.
  • The stairs are approximately 2m from the main entrance.
  • The stairs are clearly visible from the entrance.
  • The floors which are accessible by stairs are G, 1.
  • There are 15+ steps between floors.
  • The height of the step(s) is/are between the recommended 15cm and 18cm.
  • The height of the step(s) is/are 17cm.
  • The depth of the step(s) is/are between the recommended 30cm and 45cm.
  • The steps are not clearly marked.
  • There is a/are handrail(s) at the step(s).
  • The steps have a handrail on both sides.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do not cover the flight of stairs throughout its length.
  • Handrails are not easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.
  • There is not a landing.
  • Clear signs indicating the facilities on each floor are not provided on landings.
  • The lighting levels at the steps are moderate to good.
• Other Information View
  • The service(s) on the floors which are not accessible is/are the restaurant and standard shared toilets.

You are on Eating and Drinking (First Floor). Skip to the next section.

Eating and Drinking (First Floor)

Collapse all Expand all

• Location and Access View
  • The following information is for the restaurant.
  • The restaurant is located on the first floor.
  • There is stepped access to the restaurant.
• Service and Menus View
  • Tables can be booked in advance.
  • There is full table service.
  • Menu types include: handheld menus and online menus.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • Staff can read menus to customers if requested.
  • The type of food served here is French cuisine.
  • Plastic/takeaway cups are not available.
  • Adapted cups are not available.
  • Adapted cutlery is not available.
  • Drinking straws are available.
  • This area does play background music.
  • Background music is only played at certain times, the volume can be adjusted if requested.
  • There is not a hearing assistance system .
  • There is a portable card machine available for payment.
• Tables and Seating View
  • The standard height for the underside of dining tables is 65cm.
  • No tables are permanently fixed.
  • Some chairs are permanently fixed.
  • Some chairs have armrests on both sides.
  • In this area there are armchairs and bench seats.
  • The type of flooring in this area is wood.
  • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
  • The lighting levels are moderate to good.
  • Access to the additional seating area is via steps leading to the balcony seating area.

You are on Outside Access (Balcony). Skip to the next section.

Outside Access (Balcony)

Collapse all Expand all

• Entrance View
  • This information is for the entrance located on the first floor, to the right as you enter the restaurant seating area.
  • The entrance area/door is not clearly signed.
  • There is stepped access at this entrance.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • The main door(s) open(s) away from you (push).
  • The door(s) is/are double width.
  • The door(s) may be difficult to open.
  • The width of the opening is 160cm.
• Step(s) View
  • The step(s) is/are located leading to the entrance.
  • There is/are 3 step(s).
  • The step(s) is/are not clearly marked.
  • The height of the step(s) is/are between 15cm and 18cm.
  • The height of the step(s) is/are 18cm.
  • The depth of the step(s) is/are between 30cm and 45cm.
  • There is not a/are not handrail(s) at the step(s).

You are on Outdoor Seating (Balcony). Skip to the next section.

Outdoor Seating (Balcony)

• The outdoor seating is located on the first floor.
• There is stepped access to the outdoor seating.
• The standard height for the underside of dining tables is 75cm.
• No chairs are permanently fixed.
• No tables are permanently fixed.
• No chairs have armrests on both sides.
• The type of flooring in this area is wood.

You are on Accessible Toilet(s). Skip to the next section.

Accessible Toilet(s)

• There is not an/are not accessible toilet(s) available.

You are on Step(s) (Standard Shared Toilet). Skip to the next section.

Step(s) (Standard Shared Toilet)

• There is a/are step(s) located at the rear of the restaurant.
• The step(s) is/are used to access the standard shared toilet.
• There is/are 3 step(s).
• The step(s) is/are not clearly marked.
• The height of the step(s) is/are between 15cm and 18cm.
• The height of the step(s) is/are 16cm.
• The depth of the step(s) is/are between 30cm and 45cm.
• There is not a/are not handrail(s) at the step(s).
• The lighting levels at the step(s) are moderate to good.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

• Standard toilet facilities are available.

Collapse all Expand all

• Toilet Facilities View
  • The shared toilet is located on the first floor, to the rear of the restaurant.
  • There is stepped access into the toilet(s).
  • The standard toilet(s) is/are approximately 30m from the main entrance.
  • The colour contrast between the external toilet door(s) and wall(s) is good.
  • There is pictorial signage on or near the toilet door.
  • An ambulant toilet cubicle is not available.
  • The height of the wash basin(s) is 78cm.
  • The wash basin(s) tap type is twist/turn.
  • Lighting levels are low to moderate.

You are on Related Access Guides. Skip to the next section.

Related Access Guides

• To view other AccessAble Detailed Access Guides that are related to this one please use the links below.
• Covent Garden - Market Building link (new tab) - click here