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Bereavement Services

Lister Hospital, Coreys Mill Lane, Stevenage, SG1 4AB

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Access Guide

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Getting To The Hospital

  • By Road View
    • The postcode to use for the sat nav is SG1 4AB.
      Lister Hospital is easily accessed from the North or South using the A1(M).
      From the A1(M) come off at Junction 8 in Stevenage and follow the A602 up the mini roundabout.
      At the roundabout take the first exit onto Coreys Mill Lane.
      The main entrance to the Lister Hospital is located off Coreys Mill Lane.
    • There is a multi-storey car park on site for patients and visitors.
      There are also standard on street parking bays on Coreys Mill Lane.
  • By Bus View
    • There are two bus stops just outside the grounds of the hospital.
      Bus stop A buses include: 55, 80, 300, 301, 386, 390 and 635.
      Bus stop B buses include: 55, 80, 300, 301, 386, 390, 635, SB8 and SB9.
    • There is an onsite bus stop.
    • The bus stops are located at the front of the hospital on Coreys Mill Lane.
    • The two bus stops are fully sheltered and have benched seating. There is limited space for a wheelchair user.
  • By Train View
    • The nearest train station is Stevenage Station.
      The hospital is 1.8 miles (36 minute walk) from the train station.
      The station is served by Great Northern, Hull Trains, LNER and Thameslink.
  • Useful Links View

Getting Help and Assistance

  • To see the hospital map please click here (opens new tab).
  • There is a Patient Advice and Liaison Service (PALS) at the hospital.
  • The Patient Advice and Liaison Service (PALS) is located along the main hospital corridor next to WHSmith.
  • The telephone number for the Patient Advice and Liaison Service (PALS) is 01438 284 678.
  • The email address for the Patient Advice and Liaison Service (PALS) is [email protected].
  • There are volunteers available for help and assistance at the hospital.
  • Volunteers can be found at the main reception.
  • Documents are available in an alternative format and can be provided to include: Braille on request, large print on request and different languages on request.
  • There is not an assistance dog toilet or toileting area on the hospital site.
  • Water bowls for assistance dogs are available.
  • BSL interpreters can be provided on request.
  • Language interpreters can be provided on request.
  • A mobility scooter charging point is not available at the hospital.
  • Mobility aids are available to help patients move around and include; wheelchairs.
  • To obtain mobility aids please contact a member of staff at the reception desk.
  • Additional hospital services link (new tab) - click here.

Parking (Multi-Storey Car Park)

  • Car Park View
    • The car park is located on the right side of the hospital grounds.
    • The car park is multi-storey.
    • The car park surface consists of tarmac.
    • The height of the restriction barrier is 210cm.
    • There are 15+ designated Blue Badge parking bays available.
    • The Blue Badge bays are clearly marked.
    • The surveyed Blue Badge parking bay dimensions are 230cm (width) x 470cm (depth).
    • There is a marked zone to both sides and rear.
    • The width of the marked zone is 128cm.
    • The nearest designated bay is 10m from the multi-storey car park lift.
    • The most accessible route from the Blue Badge parking has step-free level access, a lift, manual doors and doors permanently held open.
    • The Blue Badge bays are available from level 4 upwards of the multi-storey car park.
  • Charges and Restrictions View
    • This car park is for staff, visitors and Blue Badge holders only.
    • Parking is not free for all users.
    • Parking is free for Blue Badge holders.
    • Clearly presented parking signs are available.
    • Payment machines are located on level 1 of the multi-storey car park, in front of the main entrance.
    • There is not a payment machine with controls at a suitable height for a wheelchair user.
    • View information on parking policies/charges (opens new tab).
  • Electric Vehicle Charging Points View
    • There are 4 electric vehicle charging points.
    • The dimensions of the surveyed electric vehicle charging bay are 230cm (width) x 470cm (depth).
    • The controls are not at a suitable height for a wheelchair user.
    • The nozzle holster is at a suitable height for a wheelchair user.
    • The charging points require an app or tap and pay (contactless payment).
    • There are no electric vehicle charging points designated for Blue Badge holders.
  • Drop-off Point View
    • There is a designated drop-off point available.
    • The designated drop-off point is located on level 1 of the multi-storey car park.
    • There is a dropped kerb with tactile paving from the drop-off point.

Getting To (Bereavement Services)

  • Bereavement Services is/are located on the main hospital corridor, on Level 3.
  • Access to Bereavement Services is via the main entrance.
  • After entering the hospital via the main entrance, proceed past reception into the main corridor.
    Carry on down the main corridor and Bereavement Services will be on your right hand side.
  • There is step free access to Bereavement Services.
  • Bereavement Services is approximately 65m from the main entrance.
  • There are resting areas along the route.
  • Wayfinding signage is provided.
  • Dementia friendly signage is not provided.
  • There is some flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.
  • There is some flooring in corridors which includes patterns or colours which could be confusing or look like steps or holes to some people.

Entrance (Main Entrance)

  • This entrance is located on the right side of the hospital building.
  • The entrance area is clearly signed.
  • There is step-free level access at the entrance.
  • There is an intercom at a height of 113cm.
  • The height of the hand sanitiser is 96cm.
  • The width of the opening is 229cm.
  • There is a second set of double automatic doors.
  • The second set of doors are permanently held open.
  • The width of the opening is 187cm.
  • There is a small lip on the threshold of the opening.
  • The second set of doors have a high visual contrast.
  • This entrance brings you into level 3 of the Blue Zone.

Opening Times (Bereavement Services)

  • Please contact the venue for details of opening times.

Department / Service (Bereavement Services)

  • Department / Service Access View
    • Bereavement Services is located on the main hospital corridor, on Level 3.
    • There is not a/are not door(s) leading into the department/service.
    • There is a hand sanitiser.
    • The height of the hand sanitiser is 120cm (3ft 11in).
    • There is a door release button when exiting.
    • The height of the door release button is 116cm (3ft 10in).
    • There is level access throughout the department/service.
    • Staff can provide assistance with using any manual doors within the department/service.
    • There is clear signage on the department/service.
    • The type of flooring is vinyl/laminate.
    • There is some flooring in the department/service which is shiny and could cause issues with glare or look slippery to some people.
    • The department/service does not play background music.
    • The lighting levels are low to moderate.
  • Department / Service Facilities View
    • This department/service has; a waiting room/area, a sub waiting area, a consultation room and ambulant toilet facilities for everyone.
    • There are 1 consultation/treatment rooms in this department/service.
    • A hearing assistance system is not available in the department/service.
    • There are not accessible toilet facilities within the department/service.
    • Accessible toilet facilities are located on the ground floor (Level 3) of the Tower Block.
    • There are standard toilet facilities within this department/service.

Waiting Room / Area (Bereavement Services)

  • There is a waiting room / area.
  • The waiting room / area is approximately 65m from the main entrance.
  • There is level access into the waiting room / area.
  • There is not a/are not door(s) into the waiting room / area.
  • The type of flooring is vinyl/laminate.
  • There is a space for a wheelchair user to wait within the seating area.
  • All chairs are permanently fixed.
  • Chairs with armrests are not available.
  • There is not ample room for a wheelchair user to manoeuvre.
  • The manoeuvring space is obstructed by chairs and the narrow corridor.
  • Announcements are in person.
  • The waiting room / area does not have background music playing.
  • There is not a red flashing fire alarm beacon within the waiting room / area.
  • There is not a television.
  • Vending machines are not available.
  • A water dispenser is not available.
  • There is not a play area or toys/books for a child to play with.
  • There is not space for an assistance dog to rest within the seating area.
  • Lighting levels are moderate to good.
  • Comments View
    • The opening to the waiting area is 130cm wide.
    • The space from chairs to the wall is 80cm wide.

Waiting Room / Area (Viewing Room)

  • There is a waiting room / area.
  • The waiting room / area is approximately 70m from the main entrance.
  • There is level access into the waiting room / area.
  • There is a/are door(s) into the waiting room / area.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are single width.
  • The door(s) may be difficult to open.
  • The width of the door opening is 86cm (2ft 10in).
  • The type of flooring is vinyl/laminate.
  • There is not a space for a wheelchair user to wait within the seating area.
  • No chairs are permanently fixed.
  • Some chairs with armrests are available.
  • No tables are permanently fixed.
  • The surface height of the lowest table is 75cm.
  • The tables do contrast visually with the floor.
  • There is not ample room for a wheelchair user to manoeuvre.
  • The manoeuvring space is obstructed by chairs and a table.
  • Announcements are in person.
  • The waiting room / area does not have background music playing.
  • There is not a red flashing fire alarm beacon within the waiting room / area.
  • There is not a television.
  • Vending machines are not available.
  • A water dispenser is available.
  • There is not a play area or toys/books for a child to play with.
  • There is not space for an assistance dog to rest within the seating area.
  • Lighting levels are low to moderate.
  • Comments View
    • There is a phone located outside the door at a height of 108cm.
    • This connects to a member of staff who will escort you inside.

Consultation / Treatment Room (Viewing Room)

  • There is / are 1 consultation / treatment room(s) available.
  • The name / number of the room surveyed was; Viewing Room.
  • There is level access to the consultation / treatment room.
  • There is a/are door(s) into the consultation / treatment room.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are single width.
  • The door(s) may be difficult to open.
  • The width of the door opening is 75cm (2ft 6in).
  • The type of flooring is vinyl/laminate.
  • There is room for a wheelchair user to manoeuvre.
  • There is a bed / couch.
  • The bed / couch is not adjustable.
  • There is a chair.
  • No chairs are permanently fixed.
  • The chair(s) is not/are not height adjustable.
  • There are some chairs with armrests available.
  • No tables are permanently fixed.
  • There is not a hearing assistance system.
  • The room does not have background music playing.
  • There is not a red flashing fire alarm beacon within the room.
  • Lighting levels are good.

Standard Toilet(s) (Viewing Room Waiting Area)

  • Standard toilet facilities are available.
  • Toilet Facilities View
    • The shared toilet is located within the Viewing Room waiting area.
    • There is step-free access into the toilet(s).
    • The standard toilet(s) is/are approximately 2m from the Viewing Room waiting area entrance.
    • There is no signage on or near the toilet door.
    • The visual contrast between the external toilet door(s) and wall(s) is medium.
    • The colour contrast between the internal toilet door(s) and wall(s) is medium.
    • The colour contrast between the walls and floor is high.
    • Toilet seats do not have a high visual contrast.
    • An ambulant toilet cubicle is available.
    • The ambulant toilet does not have horizontal wall mounted grab rails.
    • The ambulant toilet does not have vertical wall mounted grab rails.
    • There are dropdown rails available on both sides of the ambulant toilet(s).
    • The visual contrast of the dropdown rail(s) in the ambulant cubicle(s) is low.
    • The height of the wash basin(s) is 80cm.
    • The wash basin(s) tap type is twist/turn.
    • There is a wall fixed soap dispenser.
    • The wall fixed soap dispenser is located above and to the left of the basin.
    • Lighting levels are moderate to good.

Location of Toilet/Changing Facilities

  • Accessible toilet facilities are located on the ground floor (level 3) and level 9 of the tower block.
  • Female and male standard toilet facilities are located on the ground floor (level 3).
  • Shared standard toilet facilities are located in the lift lobby of level 4, 5, 6, 7, 8, 9, 10 and 11.

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