Access Guide
Overview
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About
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- This is a visitor centre located in the grounds to the rear of Dean Castle near the ponds.
- Facilities available in the venue include: a museum and toilets, with outdoor play area and rare breed animal enclosures nearby.
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Parking and Public Transport
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- The venue has its own car park, with Blue Badge parking available.
- The nearest train station is Kilmarnock.
- The nearest bus station is Kilmarnock Bus Station.
- For the latest travel options and information you can plan your travel using Google Maps (opens new tab).
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Getting In and Around
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- There is step-free access via slope at the most accessible entrance.
- There is step-free level access throughout.
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Getting Help and Assistance
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- There is seating available.
- There is no hearing assistance system.
- British Sign Language interpreters can be provided on request.
- Documents are available in the following formats: Braille (on request), large print (on request), Makaton (on request), different languages (on request) and audio (on request).
- There is not a water bowl available for assistance dogs.
- There is not a designated assistance dog spending area.
- Staff receive the following training: equality and diversity training.
- Related Access Guides View
Toilet and Changing Facilities
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Toilet Facilities
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- There is 1 toilet with adaptations.
- The toilet with adaptations is located to the right as you enter.
- The toilet with adaptations has a right hand transfer space.
- The male and female step-free standard toilet facilities are located to the right as you enter.
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Changing Places and Changing Facilities
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- Parent and baby changing facilities are located within the toilet with adaptations.
Parking (Main)
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Car Park
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- The car park is located off Dean Road.
- The car park is open air/surface.
- The car park surface consists of tarmac.
- There are 2 designated Blue Badge parking bays available.
- The Blue Badge bays are clearly marked.
- The surveyed Blue Badge parking bay dimensions are 245cm (width) x 490cm (depth).
- There is a marked zone to one side but not at the rear.
- The width of the marked zone is 90cm.
- The nearest designated bay is 5m from the access point.
- The most accessible route from the Blue Badge parking has steep ramps or slopes and uneven surfaces.
- There is a dropped kerb without tactile paving from the designated Blue Badge parking.
- There are two further designated bays with dimensions of 270cm by 600cm located on the access road to the castle, via the separate entrance further along Dean Road.
The designated bays on the access road are not clearly marked. - There is also further parking with one designated bay to the rear of the castle.
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Charges and Restrictions
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- Parking is free for all users.
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Electric Vehicle Charging Points
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- There are 2 electric vehicle charging points.
- The dimensions of the surveyed electric vehicle charging bay are 290cm (width) x 500cm (depth).
- The controls are not at a suitable height for a wheelchair user.
- The nozzle holster is not at a suitable height for a wheelchair user.
- The charging points require tap and pay (contactless payment).
- There are no electric vehicle charging points designated for Blue Badge holders.
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Drop-off Point
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- There is not a designated drop-off point available.
Parking (Rear of Castle)
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Car Park
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- The car park is located at the rear of the castle, accessed via the separate entrance from the main car park off Dean Road.
- The car park is open air/surface.
- The car park surface consists of tarmac.
- There is 1 designated Blue Badge parking bay available.
- The Blue Badge bay is clearly marked.
- The surveyed Blue Badge parking bay dimensions are 260cm (width) x 495cm (depth).
- There is a marked zone to both sides and rear.
- The width of the marked zone is 125cm.
- The nearest designated bay is 200m from the courtyard access point.
- The most accessible route from the Blue Badge parking has slight ramps or slopes.
- The Blue Badge bay is approximately 90m from the rear courtyard access point, although the route has steep slopes, and assistance may be required for the gates.
- This car park is close to the Dean Castle - Meeting Rooms and Dean Castle - Dower House conference facilities.
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Charges and Restrictions
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- Parking is free for all users.
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Electric Vehicle Charging Points
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- There are no electric vehicle charging points designated for Blue Badge holders.
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Drop-off Point
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- There is not a designated drop-off point available.
Entrance
- This entrance is located at the front of the building.
- The entrance area is clearly signed.
- There is not a canopy or recess which provides weather protection at the entrance.
- There is step-free access via slope at the entrance.
- The slope has a steep gradient.
- There are double manual doors at this entrance, however one door is locked or bolted.
- The locked door can be opened on request.
- The doors open away from you.
- The width of the opening is 87cm.
- There is a small lip on the threshold of the opening.
- The doors have a high visual contrast.
- There is step-free level access as you enter.
Exhibition Space
- This area is interactive.
- There is step-free level access throughout all areas.
- There is room for a wheelchair user to manoeuvre (150cm x 150cm).
- The walls and floor visual contrast varies between low and high.
- There may be background noise.
- Lighting levels vary due to the use of large glazed walls.
- Display information includes: pictorial and information boards.
- There is not a hearing assistance system.
Toilet with Adaptations (Right Hand Transfer)
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Location and Access
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- The toilet surveyed is located to the right as you enter.
- The distance from the entrance is 5m.
- The most accessible route to the toilet has step-free level access.
- There is step-free level access into the facility.
- There is pictorial and written text signage on or near the door.
- The door opens outwards and has a medium visual contrast.
- The width of the door opening is 81cm.
- The door has a lever twist lock.
- Internally the door has a medium visual contrast.
- There is not a grab rail on the internal door.
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Dimensions and Features
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- The dimensions of the cubicle are 158cm (width) x 262cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
- There is a lateral transfer space to the right as you face the toilet, however it is obstructed.
- The lateral transfer space is 89cm (from the side of the toilet pan).
- There is a spatula flush on the transfer side.
- There is a horizontal grab rail on the non-transfer side.
- The horizontal grab rail has a high visual contrast.
- There is a vertical grab rail on the transfer side.
- The vertical grab rail has a high visual contrast.
- There is a dropdown rail on the transfer side.
- The dropdown rail has a high visual contrast.
- The toilet seat is 49cm from the floor.
- The toilet seat has a high visual contrast.
- There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
- The toilet roll holder has a low visual contrast.
- The toilet roll holder is 97cm from the floor.
- The wash basin and taps can be reached when seated on the toilet.
- The wash basin is 73cm from the floor.
- The wash basin has a lever mixer tap.
- The vertical grab rails are on both sides of the wash basin.
- The wash basin grab rails have a high visual contrast.
- There is a wall mounted soap dispenser which cannot be reached when seated on the toilet.
- The soap dispenser has a low visual contrast.
- The soap dispenser is 112cm from the floor.
- There is not a towel dispenser.
- There is a wall mounted hand dryer.
- The hand dryer has a low visual contrast.
- The hand dryer is 92cm from the floor.
- There is a pull cord emergency alarm within 10cm from the floor.
- There is a full length mirror.
- There is no shelf.
- The cubicle has a nappy/incontinence items bin and a sanitary bin.
- There are no coat hooks.
- The height of the baby change facility when in use is 81cm.
- The walls and floor have a high visual contrast.
- Lighting levels were even at the time of the survey.
Outdoor Spaces (Rare Breed Enclosures)
- The following is available in this area: parkland, a toilet block and a visitor centre.
- Outdoor areas consist of concrete or tarmac and compact earth.
- There are footpaths throughout.
- The majority of the paths are wide enough for wheelchair users.
- There is step-free level access throughout all areas.
- There are some seats situated along the paths for people to rest.
Outdoor Spaces (Play Park)
- The following is available in this area: a playground with play equipment, a grassed play area, parkland, a toilet block and a visitor centre.
- Outdoor areas consist of concrete or tarmac, rubber tarmac, wood bark, compact earth and decking.
- There are footpaths in some areas.
- The majority of the paths are wide enough for wheelchair users.
- There is step-free level access throughout the majority of areas.
- The following areas have stepped access: the slide and climbing area.
- There are some seats situated along the paths for people to rest.
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Playground
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- The play equipment is within easy reach for seated and standing users and users of different heights.
- The following play experiences are available: swinging, sliding, rocking, climbing, balancing, viewing, sensory (visual, audible, or tactile) and social play.
