Skip to main content
The new name for DisabledGo

Search for accessible places to go

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Dumfries House Visitor Centre and Shop

Dumfries House, by Cumnock, KA18 2NJ

View Accessibility Symbols

Accessibility Symbols

For more information about what these symbols mean, view our Accessibility Symbols Guide.

Close this popup window.

Access Guide

Show Easy Read

Overview

Toilet and Changing Facilities

  • Toilet Facilities View
    • There are 2 toilets with adaptations.
    • The toilets with adaptations are located to the rear of the building (external).
    • The transfer space varies between toilets with adaptations.
    • Shared step-free standard toilet facilities are located in the toilet block to the left.
  • Changing Facilities View
    • Parent and baby changing facilities are located within the toilet with adaptations to the rear left of the building.

Parking

  • Car Park View
    • The car park is located to the left before the main car park.
    • The car park is open air/surface.
    • The car park surface consists of tarmac.
    • There are 6 designated Blue Badge parking bays available.
    • The Blue Badge bays have faded markings.
    • The surveyed Blue Badge parking bay dimensions are 370cm (width) x 610cm (depth).
    • There are no hatched/marked zones.
    • The nearest designated bay is 25m from the entrance.
    • The most accessible route from the Blue Badge parking has a slight slope.
  • Charges and Restrictions View
    • Parking is free for Blue Badge holders but not all users.
  • Electric Vehicle Charging Points View
    • Electric Vehicle charging points are not available.
  • Drop-off Point View
    • There is not a designated drop-off point available.

Parking (Main Car Park)

  • Car Park View
    • The car park is located off the main entrance gate road.
    • The car park is open air/surface.
    • The car park surface consists of loose chippings.
    • There are 20+ designated Blue Badge parking bays available.
    • The Blue Badge bays are signposted but have no markings.
    • The most accessible route from the Blue Badge parking has slight slopes.
    • This route has uneven surfaces.
  • Charges and Restrictions View
    • Parking is free for Blue Badge holders.
    • The main car park is approximately 230m from the Visitor Centre and Shop (near the Coach House Café), 120m from the Engineering Education (S.T.E.M.) Centre, 260m from Dumfries House, and 400m from the Arboretum (towards the Walled Garden).
  • Electric Vehicle Charging Points View
    • Electric Vehicle charging points are not available.
  • Drop-off Point View
    • There is not a designated drop-off point available.

Entrance

  • This entrance is located at the front of the building.
  • The entrance area is clearly signed.
  • There is a canopy or recess which provides weather protection at the entrance.
  • There is step-free access via a very easy slope or ramp at the entrance.
  • There is a single manual door.
  • The door opens away from you.
  • The width of the opening is 90cm.
  • There is a small lip on the threshold of the opening.
  • The door has a medium colour contrast.

Reception

  • Location View
    • The reception is located ahead as you enter.
    • The distance from the entrance is 5m.
  • Route View
    • The most accessible route to the reception has step-free level access.
    • There are no doors to open along the most accessible route.
  • Access View
    • There is step-free level access to the reception.
    • The height of the reception desk is 96cm.
    • There is a lowered section at the desk.
    • The height of the lowered section is 77cm.
    • The reception has a television and patterned/distracting backgrounds which may affect the ability of someone to lip read.
    • There is not a hearing assistance system.
    • There is background noise in this area.
    • Lighting levels were even at the time of the survey.
    • There is not room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
    • There is space for an assistance dog to rest in the seating area.
    • Seating available in this area includes: armchairs.

Shop

  • Shop View
    • There is step-free level access throughout all areas.
    • The majority of main aisle widths are over 180cm.
    • The majority of product aisle widths are under 120cm.
    • Product displays/containers that may be more difficult for some to reach or open include: low shelving and high shelving.
    • There is background noise.
    • Seating available for customers includes: armchairs.
    • Lighting levels were even at the time of the survey, with unshaded light sources.
  • Payment Counters and Checkouts View
    • The payment counter is located ahead as you enter.
    • Signage is provided for the counter.
    • Signage is clearly visible with high contrasting colours.
    • The height of the counter is 96cm.
    • There is a lowered section at the counter.
    • The height of the lowered section is 77cm.
    • The counter has a television and patterned/distracting backgrounds which may affect the ability of someone to lip read.
    • The card payment machine is at a height of 101cm.
    • The payment machine is moveable.
    • There is not a hearing assistance system.
    • Lighting levels were even at the time of the survey, with unshaded light sources.

Toilet with Adaptations (Right Hand Transfer)

  • Location View
    • The toilet surveyed is located outside to the rear of the building.
    • The distance from the entrance (externally) is 20m.
  • Route View
    • The most accessible route to the toilet has step-free level access.
    • There are no doors to open along the most accessible route.
    • This route has narrow walkways.
  • Access View
    • There is step-free level access into the facility.
    • There is pictorial signage on or near the door.
    • The door opens outwards and has a medium colour contrast.
    • The width of the opening is 88cm.
    • The door has a twist lock.
    • Internally the door has a high colour contrast.
    • There is a grab rail on the internal door, with a medium colour contrast.
  • Dimensions and Features View
    • The dimensions of the cubicle are 193cm (width) x 259cm (depth).
    • There is room for a wheelchair user to manoeuvre.
    • There is a lateral transfer space to the right as you face the toilet, however it is obstructed.
    • The lateral transfer space is 120cm (from the side of the toilet pan).
    • There is a spatula flush for the toilet.
    • The flush is on the transfer side.
    • There is a horizontal grab rail on the non-transfer side.
    • The horizontal grab rail has a medium colour contrast.
    • There is a vertical grab rail on the transfer side.
    • The vertical grab rail has a medium colour contrast.
    • There is a dropdown grab rail on the transfer side.
    • The dropdown grab rail has a medium colour contrast.
    • The toilet seat is 48cm from the floor.
    • The toilet seat has a low colour contrast.
    • The toilet roll holder can be reached when seated on the toilet.
    • The toilet roll holder has a medium colour contrast.
    • The toilet roll holder is 84cm from the floor.
    • The wash basin has a lever mixer tap.
    • The wash basin and tap can be reached when seated on the toilet.
    • The wash basin is 71cm from the floor.
    • There are vertical grab rails on both sides of the wash basin.
    • The wash basin grab rails have a medium colour contrast.
    • There is a wall mounted soap dispenser.
    • The soap dispenser can be reached when seated on the toilet.
    • The soap dispenser has a medium colour contrast.
    • The soap dispenser is 98cm from the floor.
    • There is not a towel dispenser.
    • There is a wall mounted hand dryer.
    • The hand dryer has a medium colour contrast.
    • The hand dryer is 104cm from the floor.
    • There is a pull cord emergency alarm, however it is not within 10cm from the floor.
    • There is no mirror.
    • There is no shelf.
    • The cubicle has a waste bin, a nappy/incontinence items bin and a sanitary bin.
    • There is one coat hook.
    • The coat hook is 220cm from the floor.
    • The height of the baby change facility when in use is 86cm.
    • The walls and floor have a medium colour contrast.
    • Lighting levels were even at the time of the survey.
    • There is a similar facility to the left of this with a left hand transfer space.