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Overview

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• About View
  • This is an 18th-century stately home with preserved historical and decorated interiors, renowned art and landscaped gardens.
  • Facilities available in the venue include: cafés and tearooms, gift and book shops, toilets, tours, playpark, educational, event and function rooms for hire, and other visitor attractions.
  • View information on opening times
• Parking and Public Transport View
  • The venue has its own car park, with Blue Badge parking available.
  • There is a drop-off point.
  • The nearest train station is Leeds.
  • For the latest travel options and information you can plan your travel using Google Maps (opens new tab).
  • View information on getting here (opens new tab) .
• Getting In and Around View
  • There is step-free level access via lift at the most accessible entrance.
  • There is step-free level access throughout the majority of areas.
  • The following areas have step-free access via ramps or slopes: café and parts of the house, estate and gardens.
  • The following areas have stepped access: parts of the gardens.
  • Access throughout may include uneven surfaces and doors permanently held open.
  • The Below Stairs area and the Ground Floor can be accessed via a standard lift and stairs.
• Getting Help and Assistance View
  • There is seating available.
  • There is a portable hearing assistance system.
  • You can borrow or hire the following equipment: a manual wheelchair and mobility scooter charging facilities.
  • Additional equipment which can be borrowed or hired includes: a visual story, sensory backpacks and a mobility assistance shuttle service.
  • Documents are available in the following formats: large print and different languages.
  • There is a water bowl available for assistance dogs.
  • There is not a designated assistance dog spending area.
  • Additional facilities/services include: Wi-Fi.
  • Staff receive the following training: Hidden Disabilities Awareness, Dementia Friends and Sighted Guide Training.
• Related Access Guides View
  • View information on The Courtyard (opens new tab) .
  • View information on Ferry, Estate and Outdoor Spaces. (opens new tab) .

You are on Toilet and Changing Facilities. Skip to the next section.

Toilet and Changing Facilities

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• Toilet Facilities View
  • There are 2 toilets with adaptations.
  • Toilets with adaptations are located to the rear of the Terrace Café and in the car park.
  • The transfer space varies between left and right in the toilets with adaptations.
  • The gender inclusive toilet facilities are located in the Terrace Café.
  • The male and female toilet facilities are located in the car park.
• Changing Places and Changing Facilities View
  • Parent and baby changing facilities are located in the Toilets with Adaptations, in both the car park and the Terrace Café.

You are on Ticketing (Ticket Hut). Skip to the next section.

Ticketing (Ticket Hut)

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• Ticket Counter View
  • The ticket counter surveyed is located at the entrance barrier on the approach, after entering the estate.
  • The height of the counter is 90cm.
  • There is not a lowered section at the counter.
  • The counter has windows.
  • There is not a hearing assistance system.
  • Drivers can remain in their vehicle to buy tickets at the windows in either of the two ticket huts. Visitors on foot, or those who have taken the shuttle bus from the main entrance can also purchase from here.

You are on Parking. Skip to the next section.

Parking

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• Car Park View
  • The car park is located past the main house, on the right side.
  • The car park is open air/surface.
  • The car park surface consists of tarmac, loose chippings and compacted earth.
  • There are 9 designated Blue Badge parking bays available.
  • The Blue Badge bays are signposted but have no markings.
  • The nearest designated bay is 165m from the main house entrance.
  • The most accessible route from the Blue Badge parking has steep ramps or slopes and uneven surfaces.
  • There is a dropped kerb without tactile paving from the designated Blue Badge parking.
• Charges and Restrictions View
  • This car park is for visitors only.
  • Parking is free for all users.
• Drop-off Point View
  • There is a designated drop-off point available.
  • The designated drop-off point is located at the car park, courtyard, the main house entrance and the ferry.
  • The shuttle buses pick up and drop off visitors at key locations; the car park, courtyard, the main house entrance, the church and the ferry.

You are on Toilet with Adaptations (Car Park - Right Hand Transfer). Skip to the next section.

Toilet with Adaptations (Car Park - Right Hand Transfer)

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• Location and Access View
  • The toilet surveyed is located in the car park.
  • The distance from the car park is 5m.
  • The most accessible route to the toilet has slight ramps or slopes, uneven surfaces and manual doors.
  • There is step-free access via slope into the facility.
  • The slope has a slight gradient.
  • There is pictorial and written text signage on or near the door.
  • The door opens outwards and has a low visual contrast.
  • The door is easy to open.
  • The width of the door opening is 88cm.
  • The door has a locking handle.
  • Internally the door has a low visual contrast.
  • There is a grab rail on the internal door with a high visual contrast.
• Dimensions and Features View
  • The dimensions of the cubicle are 170cm (width) x 198cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is a lateral transfer space to the right as you face the toilet, however it is obstructed.
  • The lateral transfer space is 97cm (from the side of the toilet pan).
  • There is a lever flush on the transfer side.
  • There is a horizontal grab rail on the non-transfer side.
  • The horizontal grab rail has a high visual contrast.
  • There is a vertical grab rail on the transfer side.
  • The vertical grab rail has a high visual contrast.
  • There is a dropdown rail on the transfer side.
  • The dropdown rail has a high visual contrast.
  • The toilet seat is 48cm from the floor.
  • The toilet seat has a low visual contrast.
  • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
  • The toilet roll holder has a low visual contrast.
  • The toilet roll holder is 96cm from the floor.
  • The wash basin and taps can be reached when seated on the toilet.
  • The wash basin is 75cm from the floor.
  • The wash basin has a lever mixer tap.
  • There are no vertical grab rails at the wash basin.
  • There is a wall mounted soap dispenser which can be reached when seated on the toilet.
  • The soap dispenser has a medium visual contrast.
  • The soap dispenser is 106cm from the floor.
  • There is not a towel dispenser.
  • There is a wall mounted hand dryer.
  • The hand dryer has a low visual contrast.
  • The hand dryer is 102cm from the floor.
  • There is a pull cord emergency alarm within 10cm from the floor.
  • There is a mirror.
  • There is no shelf.
  • The cubicle has a waste bin, a nappy/incontinence items bin and a sanitary bin.
  • There is one coat hook.
  • The coat hook is 106cm from the floor.
  • The height of the baby change facility when in use is 90cm.
  • The walls and floor have a medium visual contrast.
  • Lighting levels were even at the time of the survey.
  • The door into the vestibule area, containing the baby changer, has an opening width of 85cm.

You are on Lift (Main Entrance). Skip to the next section.

Lift (Main Entrance)

• The lift surveyed is located at the front, right side of the main house entrance.
• This lift is a platform lift.
• The distance from the car park is 120m.
• The most accessible route to the lift has steep ramps or slopes and uneven surfaces.
• The lower road level and the main entrance doors are accessed by this lift.
• The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
• The lift door opening width is 90cm.
• The internal dimensions of the lift are 90cm (width) x 120cm (depth).
• The lift must be operated by staff and volunteers who are trained to assist visitors requiring use of the lift.

You are on Entrance. Skip to the next section.

Entrance

• This entrance is located at the front of the house.
• The approach to the entrance has uneven surfaces.
• The entrance area is clearly signed.
• There is not a canopy or recess which provides weather protection at the entrance.
• There is step-free access via a portable ramp at the entrance.
• The ramp has a slight gradient.
• The ramp is between 75cm and 150cm wide with no handrails.
• The ramp bypasses the step.
• There is 1 step with no handrails.
• The step is unmarked.
• The height of the step is between 15cm and 18cm.
• The height of the highest step is 16cm.
• The depth of the steps is between 30cm and 45cm.
• There are double manual doors at this entrance, however one door is locked or bolted.
• The locked door can be opened on request.
• The door opens away from you.
• The door is easy to open.
• The width of the opening is 76cm.
• There is a small lip on the threshold of the opening.
• The doors have a high visual contrast.
• There is step-free level access as you enter.
• This entrance is permanently staffed for visitors requiring assistance.

You are on Area (Entrance Hall). Skip to the next section.

Area (Entrance Hall)

• This area is located ahead after entering the house, via the main entrance.
• There is step-free level access into this area.
• There is step-free level access throughout the area.
• Access throughout the area may include uneven surfaces.
• There is room for a wheelchair user to manoeuvre (150cm x 150cm).
• The walls and floor have a high visual contrast.
• There is not a hearing assistance system.
• There may be background noise in this area.
• Wayfinding signage is provided.
• Lighting levels were low at the time of the survey.
• This area is permanently staffed for visitors requiring assistance.

You are on Counter (Welcome Desk). Skip to the next section.

Counter (Welcome Desk)

• The counter is located on the left side after entering.
• The distance from the main entrance is 8m.
• The most accessible route to the counter has uneven surfaces.
• There is step-free level access to the counter.
• The height of the counter is 80cm.
• There is not a lowered section at the counter.
• There is not a hearing assistance system.
• There may be background noise in this area.
• Lighting levels were low at the time of the survey.
• There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
• There is space for an assistance dog to rest in the seating area.
• Seating available in this area includes: chairs with armrests.

You are on Exhibition Space (The State Floor - East Side). Skip to the next section.

Exhibition Space (The State Floor - East Side)

• All exhibits are indoors.
• There is step-free level access throughout all areas.
• Access throughout may include doors permanently held open.
• There is room for a wheelchair user to manoeuvre (150cm x 150cm).
• Some flooring is shiny and patterned.
• The walls and floor visual contrast varies between low and high.
• There is background noise in some areas.
• Lighting levels vary due to the size of the space.
• Display information includes: pictorial, information boards and televisions/screens.
• There is not a hearing assistance system.
• Seating available in this area includes: chairs without armrests.
• The tour is self-guided but volunteers/staff are available to provide additional information.
• There is step-free level access throughout the tour.
• Access throughout the tour may include doors permanently held open.
• Areas with stepped access only can be experienced by visitors via an information booklet.
• Wayfinding signage is provided throughout the tour.
• Exhibitions in the area include: Old Library, China Room, Princess Mary's Dressing Room, East Bedroom, Lord and Lady Harewood's, Sitting Room, State Bedroom, Spanish Library and Library.

You are on Exhibition Space (The State Floor - West Side). Skip to the next section.

Exhibition Space (The State Floor - West Side)

• All exhibits are indoors.
• There is step-free level access throughout all areas.
• Access throughout may include doors permanently held open.
• There is room for a wheelchair user to manoeuvre (150cm x 150cm).
• Some flooring is shiny.
• The walls and floor visual contrast varies between low and high.
• There is background noise in some areas.
• Lighting levels were low at the time of the survey.
• Display information includes: pictorial and information boards.
• There is not a hearing assistance system.
• Seating available in this area includes: chairs without armrests.
• The tour is self-guided but volunteers/staff are available to provide additional information.
• There is step-free level access throughout the majority of the tour.
• Access throughout the tour may include uneven surfaces and doors permanently held open.
• Areas with stepped access only can be experienced by visitors via an information booklet.
• Wayfinding signage is provided throughout the tour.
• Exhibitions in the area include: Yellow Drawing Room, Cinnamon Drawing Room, Gallery, State Dining Room, Music Room.

You are on Stairs. Skip to the next section.

Stairs

• The stairs surveyed are located off the main entrance area.
• The State Floor and Below Stairs can be accessed by these stairs.
• There are 20+ steps between floors.
• The steps are unmarked and have a handrail on the right going down.
• The handrail is easy to grip.
• The handrail covers the flight of stairs throughout its length.
• The handrail does not extend horizontally beyond the first and last step.
• The height of the steps is not between 15cm and 18cm.
• The height of the highest step is 20cm.
• The depth of the steps is not between 30cm and 45cm.
• Lighting levels were low at the time of the survey.

You are on Access To (The Pastry Room Shop, Below Stairs; Lower Kitchen and Servants' Hall). Skip to the next section.

Access To (The Pastry Room Shop, Below Stairs; Lower Kitchen and Servants' Hall)

• Below Stairs is a further space on the lower level of the house that can be accessed via the entrance hall by stairs, or step-free level using an alternative exterior side door.
• The distance from the main house entrance lift to the alternative, side entrance is 170m.
• The most accessible route has slight ramps or slopes, uneven surfaces and manual doors.
• There is written text signage on or near the entrance.
• There is step-free access via ramp to the alternative entrance.
• The ramp has a slight gradient.
• The ramp is between 75cm and 150cm wide with no handrails.
• There are double manual doors which open away from you.
• The doors require effort to open.
• The width of the opening is 120cm.
• The doors have a low visual contrast.
• Staff will assist visitors with access and opening doors at the entrance.
• There is a second single manual door which is permanently held open.
• The width of the opening is 84cm.
• The second door has a low visual contrast.

You are on Shop (Pastry Room Shop). Skip to the next section.

Shop (Pastry Room Shop)

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• Getting Around View
  • There is step-free level access throughout all areas.
  • Access throughout may include uneven surfaces.
  • The majority of main aisle widths are under 120cm.
  • There may be background noise.
  • Signage is not provided.
  • Lighting levels were even at the time of the survey.
• Payment View
  • The checkout area is located to the right after entering via the accessible entrance.
  • There is step-free level access to the checkout area.
  • The venue has a payment counter.
  • The height of the payment counter is 86cm.
  • There is not a lowered section at the counter.
  • There is not a hearing assistance system.
  • Lighting levels were even at the time of the survey.

You are on Exhibition Space (Below Stairs; Lower Kitchen). Skip to the next section.

Exhibition Space (Below Stairs; Lower Kitchen)

• All exhibits are indoors.
• The following areas have step-free access via ramps or slopes: the Lower Kitchen and Servants' Hall.
• The following areas have stepped access: up into the Pastry Room Shop.
• Access throughout may include uneven surfaces, manual doors and doors permanently held open.
• There is room for a wheelchair user to manoeuvre (150cm x 150cm).
• The walls and floor visual contrast varies between low and high.
• There may be background noise.
• Lighting levels were low at the time of the survey.
• There is not a hearing assistance system.
• Seating available in this area includes: chairs without armrests.
• Furniture available in this area includes: tables.
• The tables are fixed.
• The tour is self-guided but volunteers/staff are available to provide additional information.
• There is step-free level access throughout the majority of the tour.
• The following areas of the tour have step-free access via ramps or slopes: the Lower Kitchen and Servants' Hall.
• Access throughout the tour may include uneven surfaces, manual doors and doors permanently held open.
• Areas with stepped access only can be experienced by visitors via an information booklet.

You are on Area (Servants' Hall). Skip to the next section.

Area (Servants' Hall)

• This is a family area, and part of the Below Stairs space.
• There is written text signage on or near the door.
• There is step-free access via a portable ramp into this area.
• The ramp has a steep gradient.
• The ramp is between 75cm and 150cm wide with no handrails.
• The ramp bypasses the step.
• There are 2 steps with no handrails.
• The steps are clearly marked.
• The height of the steps is not between 15cm and 18cm.
• The height of the highest step is 13cm.
• The depth of the steps is between 30cm and 45cm.
• There is a single manual door with a medium visual contrast.
• The door opens towards you.
• The door is easy to open.
• The width of the opening is 82cm.
• Facilities available in this area include: children's dress up, family play and activity areas.
• There is step-free level access throughout the majority of areas.
• Access throughout the area may include uneven surfaces.
• There is room for a wheelchair user to manoeuvre (150cm x 150cm).
• Some flooring is shiny.
• The walls and floor visual contrast varies between low and high.
• Seating available in this area includes: sofas, benches and stools.
• Furniture available in this area includes: tables and long tables.
• Some seating and tables are fixed.
• The surface heights are not suitable for wheelchair users.
• The clear underside space of the surfaces is not suitable for wheelchair users.
• There is not a hearing assistance system.
• There may be background noise in this area.
• Lighting levels were even at the time of the survey.

You are on Lift. Skip to the next section.

Lift

• The lift surveyed is located in the corridor between the Below Stairs accessible entrance and the Terrace Café.
• This lift is a platform lift.
• The distance from the Below Stairs accessible entrance is 15m.
• The most accessible route to the lift has slight ramps or slopes, uneven surfaces and manual doors.
• The Below Stairs areas and the Terrace Cafe are accessed by this lift.
• The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
• The internal dimensions of the lift are 80cm (width) x 120cm (depth).
• This lift was out of order at the time of survey.

You are on Access To (Terrace Café and Billiard Room via the West Garden). Skip to the next section.

Access To (Terrace Café and Billiard Room via the West Garden)

• The Terrace Café and Billiard Room are situated at the rear of the main house, overlooking the Terrace Garden. They can be accessed internally, via a platform lift or steps, or externally via a ramp.
• The distance from the main house entrance lift to the exterior café door is 180m.
• The most accessible route has slight ramps or slopes and uneven surfaces.

You are on Eating and Drinking (Terrace Cafe). Skip to the next section.

Eating and Drinking (Terrace Cafe)

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• Location and Access View
  • The most accessible route has steep ramps or slopes, uneven surfaces and manual doors.
  • There is step-free access via a portable ramp into this area.
  • The ramp has a steep gradient.
  • The ramp is between 75cm and 150cm wide with no handrails.
  • The ramp bypasses the steps.
  • There are 3 steps with no handrails.
  • There are double manual doors with a high visual contrast.
  • The doors open towards you.
  • The door is easy to open.
  • The width of the opening is 120cm.
• Service View
  • This area has a counter where food and drink can be ordered, colleagues who can provide assistance with ordering and numerous seating options.
  • Full table service is available on request only.
  • Menus are wall-mounted, available on a board and displayed on the counter.
  • The following dietary requirements can be catered for: gluten free, dairy free, lactose free, nut allergy, vegetarian and vegan.
  • The following are available: drinking straws and takeaway cups.
  • There is not a hearing assistance system.
• Order and Payment View
  • The payment counter was surveyed.
  • The counter is located to the left after entering via the terrace.
  • There is step-free level access to the counter.
  • The height of the counter is 122cm.
  • The counter has mirrors and patterned/distracting backgrounds.
• Seating Area View
  • There is step-free level access throughout the seating area.
  • The following areas have step-free access via ramps or slopes: the upper levels of the café, accessible toilet and the billiard room.
  • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • The walls and floor visual contrast varies between low and high.
  • Seating available in this area includes: chairs with armrests and chairs without armrests.
  • Furniture available in this area includes: tables.
  • The surface height of the tables is suitable for wheelchair users.
  • The clear height under the tables is suitable for wheelchair users.
  • There may be background noise in this area.
  • Lighting levels were even at the time of the survey.

You are on Eating and Drinking (Billiard Room). Skip to the next section.

Eating and Drinking (Billiard Room)

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• Location and Access View
  • The Billiard Room is situated at the rear of the house, next to the café.
  • The most accessible route has steep ramps or slopes, uneven surfaces and manual doors.
  • There is step-free level access into this area.
  • There is a single manual door with a high visual contrast.
  • The door is permanently held open.
  • The width of the opening is 94cm.
• Service View
  • This area has colleagues who can provide assistance with ordering.
  • Full table service is available.
  • Menus are online.
  • The following dietary requirements can be catered for: gluten free, dairy free, lactose free, nut allergy, vegetarian and vegan.
  • The following are available: drinking straws.
  • There is not a hearing assistance system.
• Seating Area View
  • There is step-free level access throughout the seating area.
  • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • The walls and floor visual contrast varies between low and high.
  • Seating available in this area includes: chairs without armrests.
  • Furniture available in this area includes: tables.
  • The surface height of the tables is suitable for wheelchair users.
  • The clear height under the tables is suitable for wheelchair users.
  • There may be background noise in this area.
  • Lighting levels were even at the time of the survey.

You are on Toilet with Adaptations (Terrace Café - Left Hand Transfer). Skip to the next section.

Toilet with Adaptations (Terrace Café - Left Hand Transfer)

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• Location and Access View
  • The toilet surveyed is located at the rear of the Terrace Cafe.
  • The distance from the external café entrance is 30m.
  • The most accessible route to the toilet has steep ramps or slopes, uneven surfaces and manual doors.
  • There is step-free level access into the facility.
  • There is pictorial and written text signage on or near the door.
  • The door opens inwards and has a medium visual contrast.
  • The door is easy to open.
  • The width of the door opening is 87cm.
  • The door has a twist lock.
  • Internally the door has a low visual contrast.
  • There is a grab rail on the internal door with a low visual contrast.
• Dimensions and Features View
  • The dimensions of the cubicle are 235cm (width) x 311cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is a lateral transfer space to the left as you face the toilet.
  • The lateral transfer space is 125cm (from the side of the toilet pan).
  • There is a lever flush on the non-transfer side.
  • There is a horizontal grab rail on the non-transfer side.
  • The horizontal grab rail has a high visual contrast.
  • There is a vertical grab rail on the transfer side.
  • The vertical grab rail has a high visual contrast.
  • There is a dropdown rail on the transfer side.
  • The dropdown rail has a high visual contrast.
  • The toilet seat is 48cm from the floor.
  • The toilet seat has a low visual contrast.
  • The toilet has a padded backrest.
  • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
  • The toilet roll holder has a low visual contrast.
  • The toilet roll holder is 100cm from the floor.
  • The wash basin and taps can be reached when seated on the toilet.
  • The wash basin is 74cm from the floor.
  • The wash basin has a lever mixer tap.
  • The vertical grab rail is on the left as you face the wash basin.
  • The wash basin grab rail has a high visual contrast.
  • There is a wall mounted soap dispenser which cannot be reached when seated on the toilet.
  • The soap dispenser has a medium visual contrast.
  • The soap dispenser is 105cm from the floor.
  • There is a wall mounted towel dispenser which can be reached when seated on the toilet.
  • The towel dispenser has a low visual contrast.
  • The towel dispenser is 100cm from the floor.
  • There is a wall mounted hand dryer.
  • The hand dryer has a low visual contrast.
  • The hand dryer is 118cm from the floor.
  • There is a pull cord emergency alarm, however it is not within 10cm from the floor.
  • There is no mirror.
  • There is no shelf.
  • The cubicle has a waste bin, a nappy/incontinence items bin and a sanitary bin.
  • There are no coat hooks.
  • The height of the baby change facility when in use is 100cm.
  • The walls and floor have a low visual contrast.
  • Lighting levels were even at the time of the survey.