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Access Guide

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Overview

Parking (Courtyard)

  • Car Park View
    • The car park is located just before the entrance.
    • The car park is open air/surface.
    • The car park surface consists of tarmac.
    • There are 3 designated Blue Badge parking bays available.
    • The Blue Badge bays are signposted but have no markings.
    • The nearest designated bay is 10m from the courtyard entrance.
    • The most accessible route from the Blue Badge parking has slight ramps or slopes and uneven surfaces.
    • Visitors can also use the main car park.
  • Charges and Restrictions View
    • This car park is for Blue Badge holders only.
    • Parking is free for Blue Badge holders.
  • Drop-off Point View
    • There is a designated drop-off point available.
    • The designated drop-off point is located opposite the parking area.
    • This is a Shuttle drop off point in this area.

Toilet and Changing Facilities

  • Toilet Facilities View
    • There are 4 toilets with adaptations.
    • Toilets with adaptations are located next to the courtyard parking, courtyard entrance, Harewood and Education Suites.
    • The transfer space varies between left and right in the toilets with adaptations.
    • Ambulant toilet facilities are located on the ground floor of the courtyard complex, below the Education Suite.
    • The male and female step-free toilet facilities are located at the courtyard entrance and the Harewood Suite.
    • The male and female toilet facilities are located next to the courtyard parking.
  • Changing Places and Changing Facilities View
    • Parent and baby changing facilities are located in the toilets with adaptation near the courtyard parking and courtyard entrance.

Toilet with Adaptations (Courtyard Parking - Left Hand Transfer)

  • Location and Access View
    • The toilet surveyed is located near the courtyard parking area.
    • The distance from the courtyard parking area is 5m.
    • The most accessible route to the toilet has step-free level access, uneven surfaces and doors permanently held open.
    • There is step-free level access into the facility.
    • There is pictorial and written text signage on or near the door.
    • The door opens inwards and has a medium visual contrast.
    • The door is easy to open.
    • The width of the door opening is 102cm.
    • The door has a locking handle.
    • Internally the door has a low visual contrast.
    • There is a grab rail on the internal door with a medium visual contrast.
  • Dimensions and Features View
    • The dimensions of the cubicle are 155cm (width) x 300cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is a lateral transfer space to the left as you face the toilet, however it is obstructed.
    • The lateral transfer space is 83cm (from the side of the toilet pan).
    • There is a lever flush on the transfer side.
    • There is a horizontal grab rail on the non-transfer side.
    • The horizontal grab rail has a high visual contrast.
    • There is a vertical grab rail on the transfer side.
    • The vertical grab rail has a high visual contrast.
    • There is a dropdown rail on the transfer side.
    • The dropdown rail has a high visual contrast.
    • The toilet seat is 48cm from the floor.
    • The toilet seat has a low visual contrast.
    • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
    • The toilet roll holder has a low visual contrast.
    • The toilet roll holder is 100cm from the floor.
    • The wash basin and taps can be reached when seated on the toilet.
    • The wash basin is 74cm from the floor.
    • The wash basin has a lever mixer tap.
    • The vertical grab rail is on the left as you face the wash basin.
    • The wash basin grab rail has a high visual contrast.
    • There is a wall mounted soap dispenser which can be reached when seated on the toilet.
    • The soap dispenser has a medium visual contrast.
    • The soap dispenser is 112cm from the floor.
    • There is not a towel dispenser.
    • There is a wall mounted hand dryer.
    • The hand dryer has a medium visual contrast.
    • The hand dryer is 98cm from the floor.
    • There is no emergency alarm.
    • There is a mirror.
    • There is no shelf.
    • The cubicle has a waste bin, a nappy/incontinence items bin and a sanitary bin.
    • There is one coat hook.
    • The coat hook is 110cm from the floor.
    • The height of the baby change facility when in use is 110cm.
    • The walls and floor have a medium visual contrast.
    • Lighting levels were even at the time of the survey, with unshaded light sources.

Access Point (Courtyard)

  • This access point is located opposite the courtyard parking area.
  • The approach to the access point has uneven surfaces.
  • The access point is not clearly signed.
  • There is step-free access via slope.
  • The slope gradient varies between slight and steep.
  • There are double manual gates.
  • The doors are permanently held open.
  • The width of the opening is 300cm.
  • The gates have a high visual contrast.
  • There is step-free level access as you enter.

Toilet with Adaptations (Courtyard Entrance - Right Hand Transfer)

  • Location and Access View
    • The toilet surveyed is located to the left side, after entering the courtyard.
    • The distance from the courtyard entrance is 10m.
    • The most accessible route to the toilet has step-free level access, uneven surfaces, manual doors and doors permanently held open.
    • There is step-free level access into the facility.
    • There is pictorial signage on or near the door.
    • The door opens outwards and has a low visual contrast.
    • The door is easy to open.
    • The width of the door opening is 82cm.
    • The door has a twist lock.
    • Internally the door has a low visual contrast.
    • There is a grab rail on the internal door with a low visual contrast.
  • Dimensions and Features View
    • The dimensions of the cubicle are 141cm (width) x 285cm (depth) and there is not room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is a lateral transfer space to the right as you face the toilet.
    • The lateral transfer space is 80cm (from the side of the toilet pan).
    • There is a spatula flush on the transfer side.
    • There is a horizontal grab rail on the non-transfer side.
    • The horizontal grab rail has a low visual contrast.
    • There is a vertical grab rail on the transfer side.
    • The vertical grab rail has a low visual contrast.
    • There is a dropdown rail on the transfer side.
    • The dropdown rail has a low visual contrast.
    • The toilet seat is 48cm from the floor.
    • The toilet seat has a low visual contrast.
    • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
    • The toilet roll holder has a low visual contrast.
    • The toilet roll holder is 105cm from the floor.
    • The wash basin and taps can be reached when seated on the toilet.
    • The wash basin is 72cm from the floor.
    • The wash basin has a lever mixer tap.
    • The vertical grab rails are on both sides of the wash basin.
    • The wash basin grab rails have a low visual contrast.
    • There is a wall mounted soap dispenser which can be reached when seated on the toilet.
    • The soap dispenser has a medium visual contrast.
    • The soap dispenser is 78cm from the floor.
    • There is not a towel dispenser.
    • There is a wall mounted hand dryer.
    • The hand dryer has a medium visual contrast.
    • The hand dryer is 90cm from the floor.
    • There is a pull cord emergency alarm, however it is not within 10cm from the floor.
    • There is a mirror.
    • There is no shelf.
    • The cubicle has a sanitary bin and a pedal bin.
    • There are no coat hooks.
    • The walls and floor have a high visual contrast.
    • Lighting levels were even at the time of the survey.

Parent and Baby Room / Feeding Room (Courtyard Entrance)

  • The room surveyed is located to the left, after entering the courtyard.
  • The distance from the courtyard entrance is 10m.
  • The most accessible route to the room has step-free level access, uneven surfaces, manual doors and doors permanently held open.
  • There is step-free level access into the room.
  • There is pictorial signage on or near the door.
  • The door opens inwards and has a low visual contrast.
  • The door requires effort to open.
  • The width of the door opening is 85cm.
  • Internally the door has a low visual contrast.
  • The height of the baby change facility when in use is 91cm.
  • There is a wash basin, a hand dryer and a paper towel dispenser in the room.
  • The wash basin has a twist/turn tap.
  • The room has a nappy/incontinence items bin.
  • Seating available in the room includes: chairs without armrests.
  • The walls and floor have a high visual contrast.
  • Lighting levels were even at the time of the survey.
  • There is a coin-operated, nappy vending machine in this room.

Entrance (Courtyard Shop)

  • This entrance is located on the right side of the entrance arch.
  • The approach to the entrance has uneven surfaces.
  • The entrance area is clearly signed.
  • There is a canopy or recess which provides weather protection at the entrance.
  • There is step-free level access at the entrance.
  • There are double manual doors at this entrance.
  • The door has a locked extension leaf.
  • The locked extension leaf can be opened on request.
  • The door opens away from you.
  • The door is easy to open.
  • The width of the opening is 74cm.
  • There is a small lip on the threshold of the opening.
  • The door has a medium visual contrast.

Shop (Courtyard Shop)

  • Getting Around View
    • There is step-free level access throughout all areas.
    • Access throughout may include uneven surfaces and narrow aisles (less than 120cm).
    • The majority of main aisle widths are between 120cm - 150cm.
    • The visual contrast between the shelving and floor varies between low and high.
    • There may be background noise.
    • Lighting levels were even at the time of the survey.
  • Payment View
    • The checkout area is located to the right, after entering.
    • There is step-free level access to the checkout area.
    • The venue has a payment counter.
    • The height of the payment counter is 92cm.
    • There is not a lowered section at the counter.
    • The counter has patterned/distracting backgrounds.
    • There is not a hearing assistance system.
    • Lighting levels were even at the time of the survey.
    • There is an internal access door leading to the second-hand book shop with an opening width of 77cm.

Entrance (Second Hand Bookshop)

  • This entrance is located to the left side of the courtyard.
  • The approach to the entrance has uneven surfaces.
  • The entrance area is clearly signed.
  • There is a canopy or recess which provides weather protection at the entrance.
  • There is step-free level access at the entrance.
  • There is a single manual door at this entrance.
  • The door opens towards you.
  • The door is easy to open.
  • The width of the opening is 90cm.
  • There is a small lip on the threshold of the opening.
  • The door has a high visual contrast.
  • There is step-free level access as you enter.

Shop (Second Hand Bookshop)

  • Getting Around View
    • There is step-free level access throughout all areas.
    • Access throughout may include narrow aisles (less than 120cm).
    • The majority of main aisle widths are under 120cm.
    • The visual contrast between the shelving and floor varies between low and high.
    • There is no (or very little) background noise.
    • Seating available on this floor includes: chairs without armrests and sofas.
    • Lighting levels were even at the time of the survey.
  • Payment View
    • The checkout area is located to the left, after entering.
    • There is step-free level access to the checkout area.
    • The venue has a payment counter.
    • The height of the payment counter is 87cm.
    • There is not a lowered section at the counter.
    • The counter has patterned/distracting backgrounds.
    • There is not a hearing assistance system.
    • Lighting levels were even at the time of the survey.
    • There is an internal access door leading to the Courtyard Shop with an opening width of 77cm.

Eating and Drinking (Courtyard Café)

  • Location and Access View
    • The café is located to the far right corner of the courtyard.
    • The most accessible route has step-free level access, uneven surfaces, manual doors and doors permanently held open.
    • There is step-free level access into this area.
    • There are double manual doors with a medium visual contrast.
    • The doors are permanently held open.
    • The width of the opening is 108cm.
    • Exterior doors may be closed depending on the weather.
  • Service View
    • This area has a counter where food and drink can be ordered and colleagues who can provide assistance with ordering.
    • Full table service is available on request only.
    • Menus are wall-mounted, available on a board and displayed on the counter.
    • The following dietary requirements can be catered for: gluten free, dairy free, lactose free, nut allergy, vegetarian and vegan.
    • The following are available: drinking straws, takeaway cups and takeaway cutlery.
    • There is not a hearing assistance system.
  • Order and Payment View
    • The payment counter was surveyed.
    • The counter is located to the right side of the café.
    • There is step-free level access to the counter.
    • The height of the counter is 91cm.
    • There is not a lowered section at the counter.
  • Seating Area View
    • There is step-free level access throughout the seating area.
    • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is space for an assistance dog to rest.
    • The flooring is shiny.
    • The walls and floor have a high visual contrast.
    • Seating available in this area includes: chairs without armrests.
    • Furniture available in this area includes: tables.
    • The surface height of the tables is suitable for wheelchair users.
    • The clear height under the tables is not suitable for wheelchair users.
    • There may be background noise in this area.
    • Lighting levels were even at the time of the survey.
    • There is an alternative entrance from the vestibule leading to the Harewood Suite.

Area (Visitor Information and Café Overflow)

  • This area is located on the left side of the courtyard complex.
  • There is written text signage on or near the door.
  • There is step-free level access into this area.
  • There are double manual doors with a medium visual contrast.
  • The doors are permanently held open.
  • The width of the opening is 110cm.
  • Services available in this area include: visitor Information and overflow seating for the café.
  • There is step-free level access throughout the area.
  • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • Some flooring is shiny.
  • The walls and floor have a high visual contrast.
  • Seating available in this area includes: benches.
  • Furniture available in this area includes: tables.
  • The surface heights are suitable for wheelchair users.
  • The clear underside space of the surfaces is suitable for wheelchair users.
  • There is not a hearing assistance system.
  • There may be background noise in this area.
  • Lighting levels were even at the time of the survey.
  • The café overflow area can be sectioned off with large sliding doors.

Counter (Visitor Information)

  • The counter is located to the left after entering.
  • The distance from the entrance door is 5m.
  • There is step-free level access to the counter.
  • The height of the counter is 91cm.
  • There is not a lowered section at the counter.
  • The counter has patterned/distracting backgrounds.
  • There is not a hearing assistance system.
  • There is no (or very little) background noise in this area.
  • Lighting levels were even at the time of the survey.
  • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
  • There is space for an assistance dog to rest in the seating area.
  • Seating available in this area includes: chairs without armrests.
  • Furniture available in this area includes: tables.

Seating Area (Central Courtyard)

  • Location and Access View
    • There is seating throughout the centre, and around the sides of the courtyard complex.
    • The most accessible route has step-free level access and uneven surfaces.
    • There is step-free access via slope into this area.
    • The slope gradient varies between slight and steep.
  • Seating Area View
    • The seating area is uncovered.
    • There is step-free level access throughout the seating area.
    • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is space for an assistance dog to rest.
    • Seating available in this area includes: chairs with armrests.
    • Furniture available in this area includes: tables.
    • The surface height of the tables is suitable for wheelchair users.
    • The clear height under the tables is suitable for wheelchair users.
    • There is background noise in this area which varies depending on the function/event.

Lift (Harewood Suite)

  • The lift surveyed is located inside the entrance door, leading to the Harewood Suite.
  • The distance from the entrance is 6m.
  • The most accessible route to the lift has step-free level access, uneven surfaces, manual doors and doors permanently held open.
  • The courtyard ground floor and Harewood Suite are accessed by this lift.
  • The lift door has a high visual contrast.
  • The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
  • The external lift control buttons have tactile markings, Braille markings and a low visual contrast.
  • All of the external lift controls are at a suitable height for a wheelchair user.
  • The lift door opening width is 90cm.
  • The internal dimensions of the lift are 110cm (width) x 150cm (depth).
  • The internal lift control buttons have tactile markings, Braille markings and a low visual contrast.
  • All of the internal lift controls are at a suitable height for a wheelchair user.
  • Internally the lift has: an audible announcer.
  • Lighting levels were even at the time of the survey.

Stairs (Harewood Suite)

  • The stairs surveyed are located ahead, and to the left after entering.
  • The courtyard ground floor and Harewood Suite can be accessed by these stairs.
  • There are 20+ steps between floors.
  • The steps are unmarked and have a handrail on the right going up.
  • The handrail is easy to grip.
  • The handrail covers the flight of stairs throughout its length.
  • The handrail does not extend horizontally beyond the first and last step.
  • The height of the steps is not between 15cm and 18cm.
  • The height of the highest step is 22cm.
  • The depth of the steps is not between 30cm and 45cm.
  • Lighting levels were even at the time of the survey.

Room (Harewood Suite)

  • The room is located on the first floor of the courtyard complex.
  • The distance from the lift is 15m.
  • The most accessible route to the room has step-free level access, a lift and manual doors.
  • There is written text signage on or near the door.
  • There is step-free level access into the room.
  • There is a single manual door with a low visual contrast.
  • The door opens towards you.
  • The door is easy to open.
  • The width of the opening is 106cm.
  • There is step-free level access throughout the room.
  • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • Seating available in the room includes: chairs without armrests.
  • Furniture available in the room includes: tables.
  • Some surface heights are suitable for wheelchair users.
  • The clear underside space of some surfaces is suitable for wheelchair users.
  • There is not a hearing assistance system.
  • Additional facilities/services include: a television with subtitles.
  • There is background noise in this area which varies depending on the function/event.
  • Lighting levels were even at the time of the survey.

Toilet with Adaptations (Harewood Suite - Right Hand Transfer)

  • Location and Access View
    • The toilet surveyed is located on the first floor of the courtyard complex.
    • The distance from the lift is 4m.
    • The most accessible route to the toilet has step-free level access, a lift and manual doors.
    • There is step-free level access into the facility.
    • There is pictorial signage on or near the door.
    • The door opens outwards and has a low visual contrast.
    • The door is easy to open.
    • The width of the door opening is 87cm.
    • The door has a twist lock.
    • Internally the door has a low visual contrast.
    • There is a grab rail on the internal door with a low visual contrast.
  • Dimensions and Features View
    • The dimensions of the cubicle are 177cm (width) x 217cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is a lateral transfer space to the right as you face the toilet.
    • The lateral transfer space is 99cm (from the side of the toilet pan).
    • There is a spatula flush on the transfer side.
    • There is a horizontal grab rail on the non-transfer side.
    • The horizontal grab rail has a low visual contrast.
    • There is a vertical grab rail on the transfer side.
    • The vertical grab rail has a low visual contrast.
    • There is a dropdown rail on the transfer side.
    • The dropdown rail has a low visual contrast.
    • The toilet seat is 48cm from the floor.
    • The toilet seat has a low visual contrast.
    • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
    • The toilet roll holder has a low visual contrast.
    • The toilet roll holder is 110cm from the floor.
    • The wash basin and taps can be reached when seated on the toilet.
    • The wash basin is 70cm from the floor.
    • The wash basin has a lever mixer tap.
    • The vertical grab rails are on both sides of the wash basin.
    • The wash basin grab rails have a low visual contrast.
    • There is a wall mounted soap dispenser which can be reached when seated on the toilet.
    • The soap dispenser has a medium visual contrast.
    • The soap dispenser is 82cm from the floor.
    • There is not a towel dispenser.
    • There is a wall mounted hand dryer.
    • The hand dryer has a medium visual contrast.
    • The hand dryer is 88cm from the floor.
    • There is no emergency alarm.
    • There is a mirror.
    • There is no shelf.
    • The cubicle has a waste bin and a sanitary bin.
    • There is one coat hook.
    • The coat hook is 152cm from the floor.
    • The walls and floor have a high visual contrast.
    • Lighting levels were even at the time of the survey.

Lift (Education Suite)

  • The lift surveyed is located inside the entrance door, leading to the Education Suite.
  • The distance from the entrance door is 3m.
  • The most accessible route to the lift has step-free level access, uneven surfaces and manual doors.
  • The courtyard ground floor and Education Suite are accessed by this lift.
  • The lift door has a high visual contrast.
  • The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
  • The external lift control buttons have tactile markings, Braille markings and a low visual contrast.
  • All of the external lift controls are at a suitable height for a wheelchair user.
  • The lift door opening width is 80cm.
  • The internal dimensions of the lift are 110cm (width) x 150cm (depth).
  • The internal lift control buttons have tactile markings, Braille markings and a low visual contrast.
  • All of the internal lift controls are at a suitable height for a wheelchair user.
  • Internally the lift has: a mirror to aid reversing and an audible announcer.
  • Lighting levels were even at the time of the survey.

Stairs (Education Suite)

  • The stairs surveyed are located ahead and to the right after entering.
  • The courtyard ground floor and Education Suite can be accessed by these stairs.
  • There are 20+ steps between floors.
  • The steps are unmarked and have a handrail on the left going down.
  • The handrail is easy to grip.
  • The handrail does not cover the flight of stairs throughout its length.
  • The handrail does not extend horizontally beyond the first and last step.
  • The height of the steps is not between 15cm and 18cm.
  • The height of the highest step is 20cm.
  • The depth of the steps is not between 30cm and 45cm.
  • Lighting levels were even at the time of the survey.

Room (Education Suite)

  • The room is located on the first floor of the courtyard complex.
  • The distance from the lift is 6m.
  • The most accessible route to the room has step-free level access, a lift and manual doors.
  • There is written text signage on or near the door.
  • There is step-free level access into the room.
  • There is a single manual door with a low visual contrast.
  • The door opens towards you.
  • The door is easy to open.
  • The width of the opening is 85cm.
  • There is step-free level access throughout the room.
  • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • The flooring is shiny.
  • The walls and floor have a medium visual contrast.
  • Seating available in the room includes: chairs without armrests.
  • Furniture available in the room includes: tables.
  • The surface heights are suitable for wheelchair users.
  • The clear underside space of the surfaces is not suitable for wheelchair users.
  • There is not a hearing assistance system.
  • Additional facilities/services include: a flashing fire alarm and a wash basin.
  • There is background noise in this area which varies depending on the function/event.
  • Lighting levels were even at the time of the survey.
  • There is a small area off this room with wash basins.

Toilet with Adaptations (Education Suite - Right Hand Transfer)

  • Location and Access View
    • The toilet surveyed is located on the ground floor of the courtyard complex, below the Education Suite.
    • The distance from the courtyard parking is 25m.
    • The most accessible route to the toilet has slight ramps or slopes, uneven surfaces, manual doors and doors permanently held open.
    • There is step-free level access into the facility.
    • There is pictorial signage on or near the door.
    • The door opens outwards and has a medium visual contrast.
    • The door is easy to open.
    • The width of the door opening is 80cm.
    • The door has a twist lock.
    • Internally the door has a medium visual contrast.
    • There is a grab rail on the internal door with a medium visual contrast.
  • Dimensions and Features View
    • The dimensions of the cubicle are 135cm (width) x 250cm (depth) and there is not room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is a lateral transfer space to the right as you face the toilet.
    • The lateral transfer space is 66cm (from the side of the toilet pan).
    • There is a spatula flush on the transfer side.
    • There is a horizontal grab rail on the non-transfer side.
    • The horizontal grab rail has a low visual contrast.
    • There is a vertical grab rail on the transfer side.
    • The vertical grab rail has a low visual contrast.
    • There is a dropdown rail on the transfer side.
    • The dropdown rail has a low visual contrast.
    • The toilet seat is 48cm from the floor.
    • The toilet seat has a low visual contrast.
    • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
    • The toilet roll holder has a low visual contrast.
    • The toilet roll holder is 100cm from the floor.
    • The wash basin and taps can be reached when seated on the toilet.
    • The wash basin is 72cm from the floor.
    • The wash basin has a lever mixer tap.
    • The vertical grab rails are on both sides of the wash basin.
    • The wash basin grab rails have a low visual contrast.
    • There is a wall mounted soap dispenser which cannot be reached when seated on the toilet.
    • The soap dispenser has a medium visual contrast.
    • The soap dispenser is 78cm from the floor.
    • There is not a towel dispenser.
    • There is a wall mounted hand dryer.
    • The hand dryer has a medium visual contrast.
    • The hand dryer is 90cm from the floor.
    • There is no emergency alarm.
    • There is a mirror.
    • There is no shelf.
    • The cubicle has a waste bin and a sanitary bin.
    • There is one coat hook.
    • The coat hook is 172cm from the floor.
    • The walls and floor have a high visual contrast.
    • Lighting levels were even at the time of the survey.