Access Guide
Overview
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About
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- The Ferry is a 10 minute journey across the lake providing views of the Capacity Brown landscape and better accessibility to the Bothy and Walled Garden. There are over 140 acres of grounds and gardens for walks and to play.
- Facilities available in the venue include: café, toilets, trails and walks, outdoor play areas and other visitor attractions.
- View information on opening times
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Parking and Public Transport
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- The venue does not have its own car park.
- There is a drop-off point.
- The nearest parking is located outside the courtyard, or the main car park.
- The nearest train station is Leeds.
- For the latest travel options and information you can plan your travel using Google Maps (opens new tab).
- View information on getting here (opens new tab) .
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Getting In and Around
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- There is step-free access via slope at the most accessible entrance.
- There is step-free level access throughout the majority of areas.
- Access throughout may include uneven surfaces.
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Getting Help and Assistance
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- There is seating available.
- You can borrow or hire the following equipment: a manual wheelchair and mobility scooter charging facilities.
- Additional equipment which can be borrowed or hired includes: a visual story, sensory backpacks and a mobility assistance shuttle service.
- Documents are available in the following formats: large print and different languages.
- There is a water bowl available for assistance dogs.
- There is not a designated assistance dog spending area.
- Additional facilities/services include: Wi-Fi.
- Staff receive the following training: Hidden Disabilities Awareness, Dementia Friends and Sighted Guide Training.
- Related Access Guides View
Access To (Shuttle Bus Service)
- There is a mobility assistance shuttle service across the Harewood House estate. The shuttles are wheelchair, pram and pushchair accessible and can provide drop-offs to/from the entrance gate, main house, church, courtyard, car parking and the ferry.
- The most accessible route has a steep ramp or slope and automatic doors.
- The ramp has a steep gradient.
- The ramp is between 75cm and 150cm wide with no handrails.
- There are double manual doors which are permanently held open.
- The width of the opening is 110cm.
- Companions sit next to you and in front of you.
There is a colleague available for assistance.
There is space for an assistance dog to rest.
Access To (Ferry)
- The ferry can be reached by shuttle bus, or on foot.
- The distance from the lakeside shuttle stop is 40m.
- The most accessible route has steep ramps or slopes, uneven surfaces, doors permanently held open and manual gates.
- The slope gradient varies between slight and steep.
- There is step-free access via a portable ramp to get on the ferry.
- The ramp has a steep gradient.
- The ramp is between 75cm and 150cm wide with handrails on both sides.
- There is a single manual gate which opens towards you.
- The width of the opening is 105cm.
- The door has a high visual contrast.
- A volunteer will assist all passengers accessing the ferry, and control the opening of the gates and doors.
Seating Area (Ferry)
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Location and Access
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- The ferry is a 10 minute journey across the lake, giving quicker access to the Bothy and Walled Garden.
- The most accessible route has steep ramps or slopes, uneven surfaces and doors permanently held open.
- There are double manual doors with a high visual contrast.
- The doors are permanently held open.
- The width of the opening is 95cm.
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Seating Area
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- There is step-free level access throughout the seating area.
- There is room for a wheelchair user to manoeuvre (150cm x 150cm).
- There is space for an assistance dog to rest.
- The walls and floor have a high visual contrast.
- Some flooring is shiny.
- Seating available in this area includes: benches.
- The chairs are fixed.
- There may be background noise in this area.
- Lighting levels vary due to the use of large glazed walls.
Access To (Bothy Teahouse)
- The Bothy Teahouse can be reached via the ferry or on foot.
- The distance from the ferry is 60m.
- The most accessible route has slight ramps or slopes and uneven surfaces.
Eating and Drinking (Bothy Teahouse)
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Location and Access
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- This facility comprises a refreshment service window, with external seating overlooking the lake.
- The most accessible route has slight ramps or slopes, a step and uneven surfaces.
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Service
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- This area has a counter where food and drink can be ordered and colleagues who can provide assistance with ordering.
- Full table service is available on request only.
- Menus are wall-mounted and available on a board.
- The following dietary requirements can be catered for: gluten free, dairy free, lactose free, nut allergy, vegetarian and vegan.
- The following are available: drinking straws, takeaway cups and takeaway cutlery.
- There is not a hearing assistance system.
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Order and Payment
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- The service counter was surveyed.
- The counter is located to the left of the ramp leading into the Bothy.
- There is stepped access to the counter.
- There is 1 step with no handrails.
- The step is unmarked.
- The height of the step is not between 15cm and 18cm.
- The height of the highest step is 25cm.
- The depth of the steps is between 30cm and 45cm.
- The step is immediately below the service window.
- The height of the counter is 110cm.
- There is not a lowered section at the counter.
- The counter has windows.
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Seating Area
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- The seating area is uncovered.
- There is step-free level access throughout the majority of areas.
- The following areas have step-free access via ramps or slopes: some of the seating areas.
- There is room for a wheelchair user to manoeuvre (150cm x 150cm).
- There is space for an assistance dog to rest.
- Furniture available in this area includes: picnic tables.
- The surface height of the tables is not suitable for wheelchair users.
- The clear height under the tables is not suitable for wheelchair users.
- There may be background noise in this area.
Toilet with Adaptations (The Bothy - Left Hand Transfer)
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Location and Access
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- The toilet surveyed is located next to the Bothy Teahouse.
- The distance from the Bothy entrance is 3m.
- The most accessible route to the toilet has steep ramps or slopes, manual doors and doors permanently held open.
- There is step-free level access into the facility.
- There is pictorial signage on or near the door.
- The door opens outwards and has a low visual contrast.
- The door is easy to open.
- The width of the door opening is 80cm.
- The door has a locking handle.
- Internally the door has a low visual contrast.
- There is a grab rail on the internal door with a low visual contrast.
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Dimensions and Features
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- The dimensions of the cubicle are 150cm (width) x 220cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
- There is a lateral transfer space to the left as you face the toilet.
- The lateral transfer space is 90cm (from the side of the toilet pan).
- There is a push button flush on the non-transfer side.
- There is a horizontal grab rail on the non-transfer side.
- The horizontal grab rail has a low visual contrast.
- There is a vertical grab rail on the transfer side.
- The vertical grab rail has a low visual contrast.
- There is a dropdown rail on the transfer side.
- The dropdown rail has a low visual contrast.
- The toilet seat is 48cm from the floor.
- The toilet seat has a low visual contrast.
- There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
- The toilet roll holder has a low visual contrast.
- The toilet roll holder is 106cm from the floor.
- The wash basin and taps can be reached when seated on the toilet.
- The wash basin is 71cm from the floor.
- The wash basin has a lever tap.
- The vertical grab rails are on both sides of the wash basin.
- The wash basin grab rails have a low visual contrast.
- There is a wall mounted soap dispenser which can be reached when seated on the toilet.
- The soap dispenser has a low visual contrast.
- The soap dispenser is 77cm from the floor.
- There is not a towel dispenser.
- There is a wall mounted hand dryer.
- The hand dryer has a high visual contrast.
- The hand dryer is 90cm from the floor.
- There is a pull cord emergency alarm within 10cm from the floor.
- There is no mirror.
- There is no shelf.
- The cubicle has a sanitary bin.
- There are no coat hooks.
- The walls and floor have a high visual contrast.
- Lighting levels were even at the time of the survey.
Stairs
- The stairs surveyed are located to the left after entering.
- There is a single manual door to access the stairwell.
- The ground floor and the Bothy Room can be accessed by these stairs.
- There are 16 steps between floors.
- The steps are unmarked and have a handrail on the left going up.
- The handrail is easy to grip.
- The handrail covers the flight of stairs throughout its length.
- The handrail does not extend horizontally beyond the first and last step.
- The height of the steps is not between 15cm and 18cm.
- The height of the highest step is 20cm.
- The depth of the steps is not between 30cm and 45cm.
- Lighting levels were even at the time of the survey.
Room (The Bothy Room)
- The room is located on the first floor.
- The distance from the entrance is 15m.
- The most accessible route to the room has steep ramps or slopes, uneven surfaces, steps and manual doors.
- There is written text signage on or near the door.
- There is step-free level access into the room.
- There is a single manual door with a low visual contrast.
- The door opens away from you.
- The door is easy to open.
- The width of the opening is 81cm.
- There is step-free level access throughout the room.
- There is space for an assistance dog to rest.
- The walls and floor have a high visual contrast.
- Seating available in the room includes: chairs without armrests.
- Furniture available in the room includes: tables.
- The surface heights are not suitable for wheelchair users.
- The clear underside space of the surfaces is not suitable for wheelchair users.
- There is not a hearing assistance system.
- There is background noise in this area which varies depending on the function/event.
- Lighting levels were even at the time of the survey.
Outdoor Spaces (Walled Garden)
- The following is available in this area: gardens.
- Outdoor areas consist of grass and paving slabs.
- There are footpaths in some areas.
- The majority of the paths are wide enough for wheelchair users.
- There is step-free level access throughout the majority of areas.
- The following areas have step-free access via ramps or slopes: some outer areas of the garden.
- There are some seats situated along the paths for people to rest.
- The paths have uneven surfaces.
Outdoor Spaces (Himalayan Garden)
- The following is available in this area: woodland and formal gardens.
- Outdoor areas consist of grass, gravel, uncompacted earth and decking.
- There are footpaths throughout.
- The majority of the paths are wide enough for wheelchair users.
- There is step-free level access throughout the majority of areas.
- The following areas have step-free access via ramps or slopes: some of the bridges, higher and lower levels in the garden.
- The following areas have stepped access: stepping stones across the lake.
- There are seats situated along the paths for people to rest.
- The paths have narrow gaps and uneven surfaces.
Outdoor Spaces (Lakeside Garden)
- The following is available in this area: woodland and gardens.
- Outdoor areas consist of block paving, gravel and uncompacted earth.
- There are footpaths throughout.
- The majority of the paths are wide enough for wheelchair users.
- There is step-free level access throughout the majority of areas.
- The following areas have step-free access via ramps or slopes: some of the higher and lower levels in the garden.
- There are seats situated along the paths for people to rest.
- The paths have uneven surfaces.
Outdoor Spaces (Sun Side and West Garden)
- The following is available in this area: woodland, formal gardens and farmland.
- Outdoor areas consist of grass, gravel and compact earth.
- There are footpaths throughout.
- The majority of the paths are wide enough for wheelchair users.
- There is step-free level access throughout the majority of areas.
- The following areas have step-free access via ramps or slopes: some upper and lower areas of the garden.
- There are some seats situated along the paths for people to rest.
- The paths have gates and uneven surfaces.
Outdoor Spaces (Terrace Garden)
- The following is available in this area: formal gardens.
- Outdoor areas consist of grass, gravel and loose stones.
- There are footpaths throughout.
- The majority of the paths are wide enough for wheelchair users.
- There is step-free level access throughout the majority of areas.
- The following areas have step-free access via ramps or slopes: some areas of the garden.
- The following areas have stepped access: down to the Archery Border.
- There are seats situated along the paths for people to rest.
- The paths have uneven surfaces.
Outdoor Spaces (Archery Border)
- The following is available in this area: formal gardens.
- Outdoor areas consist of grass.
- There are footpaths throughout.
- The majority of the paths are wide enough for wheelchair users.
- There is step-free level access throughout the majority of areas.
- The following areas have step-free access via ramps or slopes: some areas of the garden.
- The following areas have stepped access: up to the Terrace Garden.
- There are some seats situated along the paths for people to rest.
- The paths have uneven surfaces.
Outdoor Spaces (North Front, Sylvascope and Woodland Wonderland)
- The following is available in this area: woodland, gardens, farmland and open countryside.
- Outdoor areas consist of concrete or tarmac, wood bark, grass, compact earth and loose stones.
- There are footpaths throughout.
- The majority of the paths are wide enough for wheelchair users.
- There is step-free level access throughout the majority of areas.
- The following areas have step-free access via ramps or slopes: some of the higher level paths.
- There are seats situated along the paths for people to rest.
- The paths have gates and uneven surfaces.
Access To (All Saints Church)
- The church is located off Harewood Approach, and accessible by shuttle bus or on foot.
- The distance from the shuttle stop is 30m.
- The most accessible route has step-free level access and uneven surfaces.
- There is written text signage on or near the entrance.
- There is step-free level access into the church.
- There is a single manual door which is permanently held open.
- One of the doors was locked at the time of the survey.
- The locked door can be opened on request.
- The door requires effort to open.
- The width of the opening is 70cm.
- The doors have a medium visual contrast.
Toilet with Adaptations (All Saints Church - Right Hand Transfer)
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Location and Access
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- The toilet surveyed is located past the shuttle drop-off point, on the right side.
- The distance from the shuttle drop-off point is 30m.
- The most accessible route to the toilet has a slight ramp or slope, uneven surfaces and manual doors.
- There is step-free level access into the facility.
- There is a 2cm lip at the bottom of the ramp.
- There is written text signage on or near the door.
- The door opens inwards and has a low visual contrast.
- The door is easy to open.
- The width of the door opening is 80cm.
- The door has a twist lock.
- Internally the door has a low visual contrast.
- There is not a grab rail on the internal door.
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Dimensions and Features
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- The dimensions of the cubicle are 244cm (width) x 168cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
- There is a lateral transfer space to the right as you face the toilet, however it is obstructed.
- The lateral transfer space is 185cm (from the side of the toilet pan).
- There is a push button flush on top of the cistern.
- There is a horizontal grab rail on the non-transfer side.
- The horizontal grab rail has a low visual contrast.
- There is no vertical grab rail for the toilet.
- There is a dropdown rail on the transfer side.
- The dropdown rail has a low visual contrast.
- The toilet seat is 42cm from the floor.
- The toilet seat has a low visual contrast.
- There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
- The toilet roll holder has a low visual contrast.
- The toilet roll holder is 82cm from the floor.
- The wash basin and taps cannot be reached when seated on the toilet.
- The wash basin is 82cm from the floor.
- The wash basin has a lever tap.
- There are no vertical grab rails at the wash basin.
- There is a wall mounted soap dispenser which cannot be reached when seated on the toilet.
- The soap dispenser has a medium visual contrast.
- The soap dispenser is 92cm from the floor.
- There is a wall mounted towel dispenser which cannot be reached when seated on the toilet.
- The towel dispenser has a low visual contrast.
- The towel dispenser is 90cm from the floor.
- There is not a hand dryer.
- There is no emergency alarm.
- There is no mirror.
- There is no shelf.
- The cubicle has a waste bin and a sanitary bin.
- There are no coat hooks.
- The height of the baby change facility when in use is 92cm.
- The walls and floor have a high visual contrast.
- Lighting levels were even at the time of the survey.
- There is second toilet with adaptations, with a left hand transfer, next door to this one.
