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Cancer Information and Support Centre

St Helier Hospital, Wrythe Lane, Carshalton, Surrey, SM5 1AA

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Access Guide

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Getting To (Cancer Information and Support Centre)

  • Cancer Information and Support Centre is/are located on the ground floor of the Ferguson House within the Springall Unit.
  • Access to Cancer Information and Support Centre is via the Block F - Ferguson House - main entrance.
  • Enter via Block F - Ferguson House - main entrance and go through the first and second set of double doors. Continue down the corridor until you reach the Springall Unit. Enter the Springall Unit and the Cancer Information and Support Centre is located to the left.
  • There is ramped/sloped access to Cancer Information and Support Centre.
  • Cancer Information and Support Centre is approximately 45m from the Block F - Ferguson House - main entrance.
  • Wayfinding signage is provided.
  • Dementia friendly signage is not provided.
  • There is some flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.

Parking (Main Visitor Car Park)

  • Car Park View
    • The car park is located to the north of the hospital site, off Wrythe Lane, next to Block F - Ferguson House.
    • The car park is open air/surface.
    • The car park surface consists of tarmac.
    • The height of the restriction barrier is 270cm.
    • There are 20 designated Blue Badge parking bays available.
    • The Blue Badge bays are clearly marked.
    • The surveyed Blue Badge parking bay dimensions are 240cm (width) x 466cm (depth).
    • There is a marked zone to both sides but not at the rear.
    • The width of the marked zone is 131cm.
    • The nearest designated bay is 39m from the Block F - Ferguson House - main entrance.
    • The most accessible route from the Blue Badge parking has step-free level access.
    • This route has narrow walkways and bollards.
    • There is a dropped kerb without tactile paving from the designated Blue Badge parking.
  • Charges and Restrictions View
    • This car park is for visitors and Blue Badge holders only.
    • Parking is free for Blue Badge holders but not all users.
  • Electric Vehicle Charging Points View
    • There are no electric vehicle charging points designated for Blue Badge holders.
    • There is 1 electric vehicle charging point.
    • The dimensions of the electric vehicle charging bay are 250cm (width) x 485cm (depth).
    • The controls are not at a suitable height for a wheelchair user.
    • The nozzle holster is not at a suitable height for a wheelchair user.
    • An online account is required to use the charging point.
    • Payment can be made with a membership/loyalty card (contactless).
    • The EV charging point is operated by BP Pulse.
  • Drop-off Point View
    • There is not a designated drop-off point available.

Entrance (Block F - Ferguson House - Main Entrance)

  • This entrance is located at the front of Ferguson House, facing Wrythe Lane, leading in from the main visitor car park.
  • The entrance area is clearly signed.
  • There is a canopy or recess which provides weather protection at the entrance.
  • There is ramped and stepped access at the entrance.
  • The ramp bypasses the steps.
  • The ramp has a steep gradient.
  • There are level resting areas along the ramp.
  • The ramp is over 150cm wide.
  • There are handrails on both sides.
  • There are 19 steps.
  • There are handrails on both sides.
  • The handrails are easy to grip.
  • The handrails cover the flight of stairs throughout its length.
  • The handrails do not extend horizontally beyond the first and last step.
  • The step markings are not clearly visible.
  • The height of the steps is between 15cm and 18cm.
  • The depth of the steps is not between 30cm and 45cm.
  • There are double automatic doors.
  • The doors open by sliding.
  • The width of the opening is 108cm.
  • The doors have a high colour contrast.
  • There is a second set of double automatic doors.
  • The doors are permanently held open.
  • The width of the opening is 116cm.
  • The doors have a high colour contrast.
  • This entrance gives access to the ground floor of Block F - Ferguson House.

Opening Times

  • Monday Closed.
  • Tuesday Closed.
  • Wednesday Closed.
  • Thursday 09:30 - 16:30.
  • Friday 09:30 - 16:30.
  • Saturday Closed.
  • Sunday Closed.

Department / Service (Cancer Information and Support Centre)

  • Department / Service Access View
    • Cancer Information and Support Centre is located on the ground floor of the Ferguson House, within the Springhall Unit.
    • There is a/are door(s) leading into the department/service.
    • The door(s) open(s) away from you (push).
    • The door(s) is/are single width.
    • The door(s) is/are permanently held open.
    • The width of the door opening is 76cm .
    • There is not a bell/buzzer.
    • There is not an intercom.
    • There is not a hand sanitiser.
    • There is level access throughout the department/service.
    • There is clear signage on the department/service.
    • The type of flooring is carpet and vinyl/laminate.
    • There is some flooring in the department/service which is shiny and could cause issues with glare or look slippery to some people.
    • The department/service does not play background music.
    • The lighting levels are moderate to good.
  • Department / Service Facilities View
    • This department/service has; consultation rooms and a waiting room/area.
    • There are 2 consultation/treatment rooms in this department/service.
    • A hearing assistance system is not available in the department/service.
    • A mobile hoist is not available on the department/service.
    • There are not accessible toilet facilities within the department/service.
    • Accessible toilet facilities are located within the Springall Unit waiting room area.
    • There are not standard toilet facilities within this department/service.
    • Standard toilet facilities are located within the Springall Unit.

Consultation / Treatment Room (Complementary Therapy Room)

  • There is / are 2 consultation / treatment room(s) available.
  • The name / number of the room surveyed was; Complementary Therapy Room.
  • There is level access to the consultation / treatment room.
  • There is a/are door(s) into the consultation / treatment room.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are single width.
  • The door(s) is/are permanently held open.
  • The width of the door opening is 86cm (2ft 10in).
  • The type of flooring is vinyl/laminate.
  • There is room for a wheelchair user to manoeuvre.
  • There is a bed / couch.
  • The bed / couch is adjustable.
  • A hoist is not available.
  • There is not sufficient space next to the bed/couch for a mobile hoist to operate.
  • There is a chair.
  • No chairs are permanently fixed.
  • The chair(s) is not/are not adjustable.
  • All chairs have armrests available.
  • No tables are permanently fixed.
  • There is not a hearing assistance system.
  • The room does not have background music playing.
  • There is not a flashing fire alarm beacon within the room.
  • Lighting levels are medium.

Consultation / Treatment Room (Quiet Room)

  • There is / are 2 consultation / treatment room(s) available.
  • The name / number of the room surveyed was; Quiet Room.
  • There is level access to the consultation / treatment room.
  • There is a/are door(s) into the consultation / treatment room.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are single width.
  • The door(s) is/are light.
  • The width of the door opening is 85cm (2ft 9in).
  • The type of flooring is carpet.
  • There is room for a wheelchair user to manoeuvre.
  • There is not a bed / couch.
  • A hoist is not available.
  • There is a chair.
  • No chairs are permanently fixed.
  • The chair(s) is not/are not adjustable.
  • All chairs have armrests available.
  • No tables are permanently fixed.
  • There is not a hearing assistance system.
  • The room does not have background music playing.
  • There is not a flashing fire alarm beacon within the room.
  • Lighting levels are medium.

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