You are on Getting To The Hospital. Skip to the next section.

Getting To The Hospital

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• By Road View
  • St Helier Hospital is located on Wrythe Lane to the north of Sutton. The postcode to use for the Sat-Nav is SM5 1AA. From the west, St Helier Hospital can be accessed via the A217 and the A297. From the east, St Helier Hospital can be accessed via West Street from the A232.
  • The car park for visitors and patients is located on the right side of the hospital. Charges apply for Blue Badge holders in this car park. Free additional parking bays for Blue Badge holders are located at the front of the hospital with a drop off point.
• By Bus View
  • A number of bus routes serve St Helier Hospital: 151: Wallington - Sutton - Worcester Park (every 10 minutes peak) 157: Morden - Croydon - Crystal Palace (every 12 minutes peak) S1: Mitcham - Sutton - Banstead via Wrythe Lane (every 20 minutes peak) S4: Roundshaw - Wallington - Sutton - St Helier (every 30 minutes peak) 154: Morden - Sutton - West Croydon (every 12 minutes peak) 164: Sutton - Morden – Wimbledon (every 10 minutes peak) 280: Belmont - Mitcham – Wimbledon (every 10 minutes peak) Bus numbers 151, 157, S1 and S4 stop directly outside the hospital. All other buses stop at the Rosehill roundabout, a ten minute walk from the hospital. To travel by bus from Epsom Hospital to St Helier Hospital, you can take the 293 from Epsom Hospital to Morden. From Morden, you can take the 157 to St Helier Hospital. From Morden you can take the 293 to Epsom Hospital. Alternatively, you can take 470 from Epsom town centre to Sutton station and then take the 80 or 280 to Rosehill roundabout.
  • There is an onsite bus stop.
  • The onsite bus stop is located on the left side of the hospital. The H1 bus service connects St Helier and Epsom hospitals. For the standard fare of £1.50 (cash or contactless card, not oyster), patients and visitors to the hospitals can now hop on the H1 bus, which stops at Epsom Hospital, the Rainbow Leisure Centre on East Street, Sutton Hospital and St Helier Hospital. The service also offers concessions with children being allowed on for half price (75p) and concessionary pass holders allowed to board for free after 9.30am.
  • The bus stop is sheltered but there is no seating. There is space for a wheelchair user.
• By Train View
  • The closest train station is St Helier which is approximately 1 mile from the hospital.
• By Underground View
  • The nearest underground station is Morden station on the Northern line (fare zone 4). The 157 bus route connects St Helier Hospital with Morden station and has a day time frequency of one bus every 12 minutes. The journey itself takes 10-12 minutes. There is a black cab rank outside the tube station, and the taxi journey takes about five minutes.
• Useful Links View
  • Please click below for a Google Maps link of St Helier Hospital.
  • To view the web page described above click here (opens in new tab).
  • Please click on the link below for up to date London transport.
  • To view the web page described above click here (opens in new tab).
  • Please click on the link below for up to date train times.
  • To view the web page described above click here (opens in new tab).

You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• There is a Patient Advice and Liaison Service (PALS) at the hospital.
• The Patient Advice and Liaison Service (PALS) is located along the main corridor on the ground floor of Block B.
• The telephone number for the Patient Advice and Liaison Service (PALS) is 01372 735 243.
• The email address for the Patient Advice and Liaison Service (PALS) is [email protected].
• There are volunteers available for help and assistance at the hospital.
• Volunteers can be found at the Main Hospital Entrance.
• Documents are available in an alternative format and can be provided to include: large print on request and different languages on request.
• There is not an assistance dog toilet or toileting area on the hospital site.
• Water bowls for assistance dogs are available on request.
• BSL interpreters can be provided on request.
• Language interpreters can be provided on request.
• A mobility scooter charging point is not available at the hospital.
• Mobility aids are available to help patients move around and include; wheelchairs, mobile hoists and adjustable beds.
• To obtain mobility aids please contact Occupational Therapy.

You are on Hospital Parking. Skip to the next section.

Hospital Parking

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• Parking View
  • The hospital does have a dedicated car park.
  • The car park is located to the right side of the hospital.
  • The car park type is open air/surface.
  • The car park does have a height restriction barrier.
  • The maximum height is 270cm (8ft 10in).
  • The car park does have a barrier control system.
  • The barrier controls/touchscreen can be reached from the car.
  • The car park surface is tarmac.
  • There is a/are Blue Badge parking bay(s) available.
  • The Blue Badge bay(s) is/are clearly marked.
  • There is/are 10+ designated Blue Badge parking bay(s) within the hospital car park.
  • The dimensions of the designated Blue Badge parking bay(s) surveyed are 375cm x 480cm (12ft 4in x 15ft 9in).
  • There is not a 120cm hatched zone around the Blue Badge parking bay(s).
  • Parking spaces for Blue Badge holders do not need to be booked in advance.
• Drop-off Point View
  • There is a designated drop-off point.
  • The drop-off point is located at the front of the hospital.
  • There is not a dropped kerb from the drop-off point.
• Paying View
  • There are parking charges for the hospital car park.
  • Payment signs are provided.
  • Payment signs are clearly presented.
  • Payment signs are located at the payment machines in the car park.
  • Payment signs do make it clear if parking charges apply to Blue Badge holders.
  • Parking is free for Blue Badge holders.
  • Free parking for Blue Badge holders is for 3 hours only.
  • Payment machines are located at the front of the car park.
  • There is a payment machine at a convenient height for wheelchair users.
  • There is a level turning space (minimum 185cm x 210cm) in front of the payment machine(s).
  • To see the hospital parking charges please click here (opens new tab).
• Access to the Hospital View
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is/are slopes/ramps.
  • The hospital entrance is not clearly visible from the car park.
  • The route from the car park to the hospital entrance is clearly signposted.
  • The nearest designated Blue Badge parking bay is approximately 55m (60yd 5in) from the Block A Main Entrance.
• Comments View
  • There are additional Blue Badge bays located at the front of the hospital as shown in photograph 10.
  • There are half hour pick up bays and a drop off point located at the front of the hospital as shown in photographs 11 and 12.
  • There is a wheelchair shelter next to the payment machine located at the front of the car park shown in photograph 13.
  • There are two electric charging points located at the front of the hospital, shown in photograph 14.

You are on Getting To (Cardiology Investigations Unit / ECG). Skip to the next section.

Getting To (Cardiology Investigations Unit / ECG)

• Cardiology Investigations Unit / ECG is/are located on the second floor of Block B.
• Access to Cardiology Investigations Unit / ECG is via the Block A Main Entrance.
• Enter via Block A Main Entrance and follow the corridor past two sets of double doors until you reach the lift lobby in Block B. Take the lift up to the second floor. Exit the lift and turn left, the service is located ahead.
• There is step free access, via lift, to Cardiology Investigations Unit / ECG.
• Physiotherapy is approximately 1m from the Lift B.
• There is a/are manual, double door(s) which may be difficult to open between the Block A Main Entrance and the department/service.
• There are not resting areas along the route.
• Wayfinding signage is not provided.
• Dementia friendly signage is not provided.
• There is flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.
• There is some flooring in corridors which includes patterns or colours which could be confusing or look like steps or holes to some people.

You are on Outside Access (Block A Main Entrance). Skip to the next section.

Outside Access (Block A Main Entrance)

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• Entrance Details View
  • This information is for the entrance located on the right side of the hospital.
  • The entrance area/door is clearly signed.
  • There is step free access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
  • There is not a bell/buzzer.
  • There is not an intercom.
  • There is not a hand sanitiser.
  • The main door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 130cm.
  • There is a second set of doors.
  • The door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 117cm.

You are on Lift (Block B). Skip to the next section.

Lift (Block B)

• There is a lift for public use.
• The lift is located ahead from the Main Hospital Entrance.
• Signs indicating the location of this lift are clearly visible from the entrance.
• The lift is approximately 14m (15yd 11in) from the Main Hospital Entrance.
• The lift is a standard lift.
• Staff do not need to be notified for use of the lift.
• The floors which are accessible by this lift are G, 1, 2, 3, 4, 5 and 6.
• There are manual, heavy, double doors to access the lift lobby on the ground floor, on the first floor and on the second floor.
• Clear signs indicating the facilities on each floor are provided on lift lobby landings.
• There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
• Lift doors do not contrast visually with lift lobby walls.
• The external controls for the lift are within 90cm - 110cm from the floor.
• The visual contrast between the external lift controls and the control plate is high.
• The visual contrast between the external lift control plate and the wall is high.
• The clear door width is 79cm.
• The dimensions of the lift are 100cm x 204cm.
• There are not separate entry and exit doors in the lift.
• There is a mirror to aid reversing out of the lift.
• There is a list of floor services available within the lift.
• The lift does have a visual floor indicator.
• The lift does not have an audible announcer.
• The internal controls for the lift are within 90cm - 120cm from the floor.
• There is not a hearing assistance system.
• The lift does not have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is good.

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• Comments View
  • The bigger lift on the left was out of service at the time of the survey.

You are on Other Floors (Block B). Skip to the next section.

Other Floors (Block B)

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• Stairs View
  • Signs indicating the location of the stairs are clearly visible from the entrance.
  • There are manual, double doors which may be difficult to open to enter and exit the stairwell on the first floor and on the ground floor.
  • The floors which are accessible by stairs are G, 1, 2, 3, 4, 5 and 6.
  • There are 15+ steps between floors.
  • The height of the step(s) is/are between the recommended 15cm and 18cm.
  • The going of the step(s) is/are not between the recommended 30cm and 45cm.
  • The steps are clearly marked.
  • The steps do have handrails.
  • The steps have a handrail on the left going up.
  • Handrails are not at the recommended height (90cm-100cm).
  • Handrails do not cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.
  • There is a landing.
  • Clear signs indicating the facilities on each floor of the building are provided on landings.
  • The lighting levels are good.
• Comments View
  • There is another set of stairs in Block B located to the left of the main reception as shown in photographs 7, 8, 9 and 10.

You are on Opening Times. Skip to the next section.

Opening Times

• Monday 08:30 - 16:30.
• Tuesday 08:30 - 16:30.
• Wednesday 08:30 - 16:30.
• Thursday 08:30 - 16:30.
• Friday 08:30 - 16:00.
• Saturday Closed.
• Sunday Closed.

You are on Department / Service (Cardiology Investigations Unit / ECG). Skip to the next section.

Department / Service (Cardiology Investigations Unit / ECG)

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• Department / Service Access View
  • Cardiology Investigations Unit / ECG is located on the second floor of Block B.
  • There is a/are door(s) leading into the department/service.
  • The door(s) open(s) automatically (towards you).
  • The automatic door(s) is/are push pad activated.
  • The door(s) is/are single width with a locked extension leaf.
  • The door(s) is/are permanently held open.
  • The width of the door opening is 87cm.
  • There is not a bell/buzzer.
  • There is not an intercom.
  • There is a hand sanitiser.
  • The height of the hand sanitiser is 149cm (4ft 11in).
  • There is not a door release button when exiting.
  • There is level access throughout the department/service.
  • There is clear signage on the department/service.
  • The type of flooring is vinyl/laminate.
  • There is some flooring in the department/service which is shiny and could cause issues with glare or look slippery to some people.
  • There is some flooring in the department/service which includes patterns or colours which could be confusing or look like steps or holes to some people.
  • The department/service does not play background music.
  • The lighting levels are moderate to good.
• Department / Service Facilities View
  • This department/service has; a main reception, a waiting room/area, consultation rooms, treatment rooms, accessible toilet facilities for everyone and standard toilet facilities.
  • A hearing assistance system is not available in the department/service.
  • A mobile hoist is not available on the department/service.
  • There are accessible toilet facilities within the department/service.
  • There are not standard toilet facilities within this department/service.
  • Standard toilet facilities are located on the first floor of Block B.
• Comments View
  • The second set of doors are double with one side kept locked the opening is 70cm.
  • The push pad to enter is 98cm high.
  • There is a slight slope between the two sets of doors.

You are on Level Change (Entrance). Skip to the next section.

Level Change (Entrance)

• There is a ramp/slope to access this area/service.
• The ramp/slope is located immeadiately before and after the first set of doors.
• The ramp/slope is slight.
• The ramp/slope is permanent.
• There is a level landing at the top of the ramp/slope.
• There is a/are handrail(s) at the ramp.
• The handrail(s) is/are on both sides.
• The lighting levels at the ramp/slope are moderate to good.

You are on Reception. Skip to the next section.

Reception

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• Reception View
  • The reception point is located to the left on entering the department.
  • The reception point is approximately 2m (2yd 7in) from the Cardiology Investigations Unit / ECG entrance.
  • Clear signage for the reception area/desk is not visible from the entrance.
  • There is step free access to the reception point.
  • There is a clear unobstructed route to the reception point.
  • There are windows, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
  • The reception counter is not placed in front of a background which is patterned.
  • The lighting levels at the reception point are good.
  • The height of the reception counter is high (110cm+) .
  • There is sufficient space to write or sign documents on the counter.
  • There is a low section of the counter (76cm or below) available.
  • There is sufficient space to write or sign documents on the low section of the counter.
  • The counter is staffed.
  • There is not a bell to attract attention.
  • There is a hearing assistance system.
  • The type of system is a portable loop.
  • The hearing assistance system is signed.
  • Staff are not trained to use the hearing assistance system.
  • The hearing assistance system was tested by an AccessAble surveyor.
  • The hearing assistance system was tested on 08/12/2021.
  • The hearing assistance system was not working at the time of testing.
  • Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are provided in the reception area.
• Reception Waiting Area View
  • There is a waiting area close to the reception point.
  • Access to the waiting area is unobstructed.
  • The type of flooring is vinyl/laminate.
  • There is sufficient space for a wheelchair user to use the waiting area.
  • There is bench seating and single seats with armrests.
  • No tables are permanently fixed.
  • The waiting room / area does not have background music playing.
  • There is a red flashing fire alarm beacon within the waiting room / area.
  • There is a television.
  • Subtitles are not available.
  • Vending machines are not available.
  • A water dispenser is available.
  • There is not a play area or toys/books for a child to play with.
  • There is space for an assistance dog to rest within the seating area.
  • Lighting levels are good.
• Comments View
  • Some of seating is located on the ramp between the two sets of doors.

You are on Consultation / Treatment Room (ECG Room). Skip to the next section.

Consultation / Treatment Room (ECG Room)

• There is / are 9 consultation / treatment room(s) available.
• The name / number of the room surveyed was; Room 3.
• There is level access to the consultation / treatment room.
• There is a/are door(s) into the consultation / treatment room.
• The door(s) open(s) away from you (push).
• The door(s) is/are single width.
• The door(s) may be difficult to open.
• The width of the door opening is 88cm (2ft 11in).
• The type of flooring is vinyl/laminate.
• There is room for a wheelchair user to manoeuvre.
• There is a bed / couch.
• The bed / couch is adjustable.
• A hoist is not available.
• There is a chair.
• No chairs are permanently fixed.
• The chair(s) is not/are not height adjustable.
• All chairs have armrests available.
• Some tables are permanently fixed.
• There is not a hearing assistance system.
• The room does not have background music playing.
• There is a red flashing fire alarm beacon within the room.
• Lighting levels are good.

You are on Consultation / Treatment Room (Pacing Room). Skip to the next section.

Consultation / Treatment Room (Pacing Room)

• There is / are 7 consultation / treatment room(s) available.
• There is level access to the consultation / treatment room.
• There is a/are door(s) into the consultation / treatment room.
• The door(s) open(s) away from you (push).
• The door(s) is/are single width with a locked extension leaf.
• The door(s) may be difficult to open.
• The width of the door opening is 89cm (2ft 11in).
• The type of flooring is vinyl/laminate.
• There is room for a wheelchair user to manoeuvre.
• There is a bed / couch.
• The bed / couch is adjustable.
• A hoist is not available.
• There is a chair.
• No chairs are permanently fixed.
• The chair(s) is not/are not height adjustable.
• All chairs have armrests available.
• Some tables are permanently fixed.
• There is not a hearing assistance system.
• The room does not have background music playing.
• There is a red flashing fire alarm beacon within the room.
• Lighting levels are good.

You are on Toilet with Adaptations. Skip to the next section.

Toilet with Adaptations

• There is an/are accessible toilet(s) available.

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• Location and Access View
  • This accessible toilet is located ahead as you enter past reception then left and along the corridor on the right.
  • This accessible toilet is approximately 20m from the department entrance.
  • There is step-free access into the accessible toilet.
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • There is pictorial signage on or near the toilet door.
  • The contrast between the external door and wall is high.
  • The door opens outwards.
  • The door may be difficult to open.
  • The door is locked by a lever twist.
  • The width of the accessible toilet opening is 96cm (3ft 2in).
  • The contrast between the internal door and wall is high.
  • The door has a horizontal grab rail.
  • The contrast between the horizontal grab rail and internal door is high.
• Toilet Features View
  • The dimensions of the accessible toilet are 269cm x 153cm (8ft 10in x 5ft).
  • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
  • The lighting levels are good.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 154cm.
  • The transfer space is obstructed by a sanitary bin and a waste disposal bin.
  • There is a flush on the transfer side.
  • There is a spatula type lever flush.
  • There is a dropdown rail on the transfer side.
  • The visual contrast between the dropdown rail(s) and wall is high.
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • The contrast between the wall-mounted grab rail(s) and wall is high.
  • The contrast between the walls and floor is high.
  • There is an emergency alarm.
  • The emergency alarm is fully functional.
  • There is a red flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are sanitary and pedal bin disposal units.
  • There is a/are coat hook(s).
  • The height of the coat hook is 160cm from the floor.
• Additional Fixtures View
  • There is a mirror.
  • The mirror is not placed at a lower level or at an angle for ease of use.
  • There is not a shelf within the accessible toilet.
  • The toilet has a backrest.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • The toilet seat colour contrast is high.
  • There is a toilet roll holder.
  • The toilet roll holder cannot be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 80cm (2ft 7in).
  • The contrast between the toilet roll holder and the wall is low.
  • There is a wash basin.
  • The wash basin and tap(s) cannot be reached from seated on the toilet.
  • The wash basin is placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 78cm (2ft 7in).
  • There are vertical wall-mounted grab rails on both sides of the wash basin.
  • The contrast between the wash basin wall-mounted grab rail(s) and wall is high.
  • The wash basin tap type is lever mixer.
  • There is a wall fixed soap dispenser.
  • The soap dispenser cannot be reached from seated on the toilet.
  • The height of the soap dispenser is 94cm.
  • There is a towel dispenser.
  • The towel dispenser cannot be reached from seated on the toilet.
  • The towel dispenser is placed higher than 100cm (3ft 3in).
  • The height of the towel dispenser is 118cm (3ft 10in).
  • The contrast between the towel dispenser and the wall is low.

You are on Related Access Guides. Skip to the next section.

Related Access Guides

• To view other Detailed Access Guides that are related to this one please use the links below.
• St Helier Hospital - Blocks A, B and C link (new tab) - click here.