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Haematology and Immunology Clinic

St Helier Hospital, Wrythe Lane, Carshalton, Surrey, SM5 1AA

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Access Guide

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Getting To (Haematology and Immunology Clinic)

  • The Haematology and Immunology Clinic is/are located on the second floor of Block D.
  • Access to the Haematology and Immunology Clinic is via the Block D - main entrance.
  • Enter via the Block D - main entrance and take the lift on the left to the second floor.
    Exit the lift, turn left and proceed ahead.
    The Haematology and Immunology Clinic is located directly ahead.
  • There is step free access, via lift, to the Haematology and Immunology Clinic.
  • The Haematology and Immunology Clinic is approximately 6m from the lift.
  • There are not resting areas along the route.
  • Wayfinding signage is provided.
  • Dementia friendly signage is not provided.
  • There is some flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.

Parking (Block D - Pathology - Blue Badge Parking)

  • Car Park View
    • The car park is located to the left hand side of the hospital site, next to Block D - Pathology.
    • The car park is open air/surface.
    • The car park surface consists of tarmac.
    • There are 2 designated Blue Badge parking bays available.
    • The Blue Badge bays are clearly marked and signposted.
    • The surveyed Blue Badge parking bay dimensions are 259cm (width) x 447cm (depth).
    • The hatched/marked zones vary between bays.
    • The nearest designated bay is 4m from the Block D - Pathology entrance.
    • The most accessible route from the Blue Badge parking has a very easy slope.
    • This route has uneven surfaces and bollards.
  • Charges and Restrictions View
    • This car park is for Blue Badge holders and staff permit holders only.
    • Parking is free for all users.
  • Electric Vehicle Charging Points View
    • Electric Vehicle charging points are not available.
  • Drop-off Point View
    • There is not a designated drop-off point available.

Entrance (Block D - Pathology Entrance)

  • This entrance is located to the side of Block D - Pathology, opposite Block C.
  • The entrance area is clearly signed.
  • There is a canopy or recess which provides weather protection at the entrance.
  • There is step-free level access at the entrance.
  • There are double automatic doors.
  • The doors open by sliding.
  • The width of the opening is 108cm.
  • There is a small lip on the threshold of the opening.
  • The doors have a low colour contrast.
  • There is a second set of double automatic doors.
  • The doors open by sliding.
  • The width of the opening is 86cm.
  • The doors have a low colour contrast.
  • There is step-free access via ramp as you enter.
  • The ramp has a slight gradient.
  • The ramp is over 150cm wide.
  • There are no handrails for the ramp.
  • The ramp is located between the first and second sets of doors at the entrance.
  • This entrance gives access to the ground floor of Block D - Pathology.

Lift (Block D - Pathology Lift)

  • The lift surveyed is located on the left between the first and second sets of doors at the Block D - Pathology entrance.
  • The distance from the Block D - Pathology entrance is 2m.
  • The most accessible route to the lift has a slight slope.
  • There are no doors to open along the most accessible route.
  • Standard Lift View
    • The ground floor, first floor, second floor and third floor can be accessed by this lift.
    • The lift door has a high colour contrast.
    • The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
    • The weight limit for the lift is 1600kg.
    • The external lift control buttons have tactile and Braille markings.
    • The control buttons have a low colour contrast.
    • All of the external lift controls are at a suitable height for a wheelchair user.
    • The lift door opening width is 110cm.
    • The internal dimensions of the lift are 147cm (width) x 209cm (depth).
    • The internal lift control buttons have tactile and Braille markings.
    • The control buttons have a low colour contrast.
    • Some of the internal lift controls are at a suitable height for a wheelchair user.
    • Internally the lift has: a list of floor services/facilities, a visual floor indicator and an audible announcer.
    • Lighting levels were even at the time of the survey.

Opening Times

  • Opening times do vary depending on timetabling.

Entrance (Haematology and Immunology Clinic)

  • Entrance Details View
    • This information is for the entrance located on the second floor of Block D.
    • The entrance area/door is not clearly signed with the name of the service/department.
    • There is step free access at this entrance.
    • There is not a bell/buzzer.
    • There is not an intercom.
    • There is not a hand sanitiser.
    • There is not a door release button when exiting.
    • The main door(s) open(s) towards you (pull).
    • The door(s) is/are single width with an open extension leaf.
    • The door(s) may be difficult to open.
    • The width of the door opening is 132cm.
    • There is a second set of doors.
    • The door(s) open(s) towards you (pull).
    • The door(s) is/are double width.
    • The door(s) is/are permanently held open.
    • The width of the door opening is 142cm.

Reception

  • Reception View
    • The reception point is located ahead on entering the department.
    • The reception point is approximately 8m (8yd 2ft) from the Haematology & Immunology Clinic entrance.
    • The reception area/desk is clearly visible from the entrance.
    • There is step free access to the reception point.
    • There is a clear unobstructed route to the reception point.
    • There are no windows, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
    • The reception counter is not placed in front of a background which is patterned.
    • The lighting levels at the reception point are good.
    • The height of the reception counter is high (110cm+) .
    • There is sufficient space to write or sign documents on the counter.
    • There is not a low section of the counter (76cm or below) available.
    • The counter is staffed.
    • There is not a hearing assistance system.
    • Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are not provided in the reception area.
  • Reception Waiting Area View
    • There is a waiting area close to the reception point.
    • Access to the waiting area is unobstructed.
    • The type of flooring is vinyl/laminate.
    • There is sufficient space for a wheelchair user to use the waiting area.
    • There is a mixture of seating with and without armrests.
    • The waiting room / area does not have background music playing.
    • There is not a flashing fire alarm beacon within the waiting room / area.
    • There is a television.
    • Subtitles are available.
    • Vending machines are not available.
    • A water dispenser is not available.
    • There is not a play area or toys/books for a child to play with.
    • There is space for an assistance dog to rest within the seating area.
    • Lighting levels are good.

Department / Service (Haematology and Immunology Clinic)

  • Department / Service Access View
    • The Haematology and Immunology Clinic is located on the second floor of Block D.
    • There is level access throughout the department/service.
    • There is clear signage on the department/service.
    • The type of flooring is vinyl/laminate.
    • There is flooring in the department/service which is shiny and could cause issues with glare or look slippery to some people.
    • The department/service does not play background music.
    • The lighting levels are medium.
  • Department / Service Facilities View
    • This department/service has; consultation rooms, standard toilet facilities, treatment rooms, a waiting room/area, a sub waiting area, ambulant toilet facilities for everyone and a main reception.
    • There are 7 consultation/treatment rooms in this department/service.
    • A hearing assistance system is not available in the department/service.
    • A mobile hoist is not available on the department/service.
    • There are not accessible toilet facilities within the department/service.
    • Accessible toilet facilities are located within Block C.
    • There are standard toilet facilities within this department/service.
  • Comments View
    • The Allergy Clinic, Anticoagulant Clinic, Lipid Clinic and Renal Stone Clinic also run from within this department and they all share the same facilities.

Waiting Room / Area (Additional Waiting Area)

  • There is a waiting room / area.
  • The waiting room / area is approximately 20m from the Haematology & Immunology Clinic entrance.
  • There is level access into the waiting room / area.
  • There is a/are door(s) into the waiting room / area.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are double width but one door is locked.
  • The door(s) is/are permanently held open.
  • The width of the door opening is 71cm (2ft 4in).
  • The type of flooring is vinyl/laminate.
  • No chairs are permanently fixed.
  • Some chairs with armrests are available.
  • Announcements are in person.
  • The waiting room / area does not have background music playing.
  • There is not a flashing fire alarm beacon within the waiting room / area.
  • There is not a television.
  • Vending machines are not available.
  • A water dispenser is not available.
  • There is not a play area or toys/books for a child to play with.
  • There is space for an assistance dog to rest within the seating area.
  • Lighting levels are medium.

Consultation / Treatment Room (Treatment Room)

  • The name / number of the room surveyed was; Treatment Room.
  • There is level access to the consultation / treatment room.
  • There is a/are door(s) into the consultation / treatment room.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are single width with a locked extension leaf.
  • The door(s) is/are heavy.
  • The width of the door opening is 86cm (2ft 10in).
  • The type of flooring is vinyl/laminate.
  • There is room for a wheelchair user to manoeuvre.
  • There is a bed / couch.
  • The bed / couch is adjustable.
  • A hoist is not available.
  • There is not sufficient space next to the bed/couch for a mobile hoist to operate.
  • There is a chair.
  • No chairs are permanently fixed.
  • The chair(s) is not/are not adjustable.
  • All chairs have armrests available.
  • All tables are permanently fixed.
  • There is not a hearing assistance system.
  • The room does not have background music playing.
  • There is not a flashing fire alarm beacon within the room.
  • Lighting levels are bright.

Standard Toilet(s)

  • Toilet Facilities View
    • The shared toilet is located on the right just before the second set of doors.
    • There is step-free access into the toilet(s).
    • The standard toilet(s) is/are approximately 5m from the Haematology & Immunology Clinic entrance.
    • There is pictorial signage on or near the toilet door.
    • The visual contrast between the external toilet door(s) and wall(s) is medium.
    • An ambulant toilet cubicle is available.
    • The ambulant toilet does not have horizontal wall mounted grab rails.
    • The ambulant toilet does not have vertical wall mounted grab rails.
    • There are dropdown rails available on both sides of the ambulant toilet(s).
    • There are additional ambulant cubicles with differing rail configurations.
    • The height of the wash basin(s) is 82cm.
    • The wash basin(s) tap type is lever mixer.
    • Lighting levels are good.

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