Access Guide
Getting To The Hospital
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By Road
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- St Helier Hospital is located on Wrythe Lane to the north of Sutton. The postcode to use for the Sat-Nav is SM5 1AA. From the west, St Helier Hospital can be accessed via the A217 and the A297. From the east, St Helier Hospital can be accessed via West Street from the A232.
- The car park for visitors and patients is located on the right side of the hospital. Charges apply for Blue Badge holders in this car park. Free additional parking bays for Blue Badge holders are located at the front of the hospital with a drop off point.
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By Bus
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- A number of bus routes serve St Helier Hospital: 151: Wallington - Sutton - Worcester Park (every 10 minutes peak) 157: Morden - Croydon - Crystal Palace (every 12 minutes peak) S1: Mitcham - Sutton - Banstead via Wrythe Lane (every 20 minutes peak) S4: Roundshaw - Wallington - Sutton - St Helier (every 30 minutes peak) 154: Morden - Sutton - West Croydon (every 12 minutes peak) 164: Sutton - Morden – Wimbledon (every 10 minutes peak) 280: Belmont - Mitcham – Wimbledon (every 10 minutes peak) Bus numbers 151, 157, S1 and S4 stop directly outside the hospital. All other buses stop at the Rosehill roundabout, a ten minute walk from the hospital. To travel by bus from Epsom Hospital to St Helier Hospital, you can take the 293 from Epsom Hospital to Morden. From Morden, you can take the 157 to St Helier Hospital. From Morden you can take the 293 to Epsom Hospital. Alternatively, you can take 470 from Epsom town centre to Sutton station and then take the 80 or 280 to Rosehill roundabout.
- There is an onsite bus stop.
- The onsite bus stop is located on the left side of the hospital. The H1 bus service connects St Helier and Epsom hospitals. For the standard fare of £1.50 (cash or contactless card, not oyster), patients and visitors to the hospitals can now hop on the H1 bus, which stops at Epsom Hospital, the Rainbow Leisure Centre on East Street, Sutton Hospital and St Helier Hospital. The service also offers concessions with children being allowed on for half price (75p) and concessionary pass holders allowed to board for free after 9.30am.
- The bus stop is sheltered but there is no seating. There is space for a wheelchair user.
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By Train
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- The closest train station is St Helier which is approximately 1 mile from the hospital.
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By Underground
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- The nearest underground station is Morden station on the Northern line (fare zone 4). The 157 bus route connects St Helier Hospital with Morden station and has a day time frequency of one bus every 12 minutes. The journey itself takes 10-12 minutes. There is a black cab rank outside the tube station, and the taxi journey takes about five minutes.
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Useful Links
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- Please click below for a Google Maps link of St Helier Hospital.
- To view the web page described above click here (opens in new tab).
- Please click on the link below for up to date London transport.
- To view the web page described above click here (opens in new tab).
- Please click on the link below for up to date train times.
- To view the web page described above click here (opens in new tab).
Getting Help and Assistance
- There is a Patient Advice and Liaison Service (PALS) at the hospital.
- The Patient Advice and Liaison Service (PALS) is located along the main corridor on the ground floor of Block B.
- The telephone number for the Patient Advice and Liaison Service (PALS) is 01372 735 243.
- The email address for the Patient Advice and Liaison Service (PALS) is [email protected].
- There are volunteers available for help and assistance at the hospital.
- Volunteers can be found at the Main Hospital Entrance.
- Documents are available in an alternative format and can be provided to include: large print on request and different languages on request.
- There is not an assistance dog toilet or toileting area on the hospital site.
- Water bowls for assistance dogs are available on request.
- BSL interpreters can be provided on request.
- Language interpreters can be provided on request.
- A mobility scooter charging point is not available at the hospital.
- Mobility aids are available to help patients move around and include; wheelchairs, mobile hoists and adjustable beds.
- To obtain mobility aids please contact Occupational Therapy.
Hospital Parking
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Parking
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- The hospital does have a dedicated car park.
- The car park is located to the right side of the hospital.
- The car park type is open air/surface.
- The car park does have a height restriction barrier.
- The maximum height is 270cm (8ft 10in).
- The car park does have a barrier control system.
- The barrier controls/touchscreen can be reached from the car.
- The car park surface is tarmac.
- There is a/are Blue Badge parking bay(s) available.
- The Blue Badge bay(s) is/are clearly marked.
- There is/are 10+ designated Blue Badge parking bay(s) within the hospital car park.
- The dimensions of the designated Blue Badge parking bay(s) surveyed are 375cm x 480cm (12ft 4in x 15ft 9in).
- There is not a 120cm hatched zone around the Blue Badge parking bay(s).
- Parking spaces for Blue Badge holders do not need to be booked in advance.
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Drop-off Point
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- There is a designated drop-off point.
- The drop-off point is located at the front of the hospital.
- There is not a dropped kerb from the drop-off point.
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Paying
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- There are parking charges for the hospital car park.
- Payment signs are provided.
- Payment signs are clearly presented.
- Payment signs are located at the payment machines in the car park.
- Payment signs do make it clear if parking charges apply to Blue Badge holders.
- Parking is free for Blue Badge holders.
- Free parking for Blue Badge holders is for 3 hours only.
- Payment machines are located at the front of the car park.
- There is a payment machine at a convenient height for wheelchair users.
- There is a level turning space (minimum 185cm x 210cm) in front of the payment machine(s).
- To see the hospital parking charges please click here (opens new tab).
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Access to the Hospital
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- The route from the car park to the entrance is accessible to a wheelchair user with assistance.
- Assistance may be required because there is/are slopes/ramps.
- The hospital entrance is not clearly visible from the car park.
- The route from the car park to the hospital entrance is clearly signposted.
- The nearest designated Blue Badge parking bay is approximately 55m (60yd 5in) from the Block A Main Entrance.
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Comments
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- There are additional Blue Badge bays located at the front of the hospital as shown in photograph 10.
- There are half hour pick up bays and a drop off point located at the front of the hospital as shown in photographs 11 and 12.
- There is a wheelchair shelter next to the payment machine located at the front of the car park shown in photograph 13.
- There are two electric charging points located at the front of the hospital, shown in photograph 14.
Hospital Parking (Block E)
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Parking
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- The hospital does have a dedicated car park.
- The car parking facilities are for Blue Badge holders only.
- The car park is located opposite and to the side of Block E.
- The car park type is open air/surface.
- The car park does not have a height restriction barrier.
- The car park does not have a barrier control system.
- The car park surface is tarmac.
- There is a/are Blue Badge parking bay(s) available.
- The Blue Badge bay(s) is/are clearly marked.
- There is/are 2 designated Blue Badge parking bay(s) within the hospital car park.
- The dimensions of the designated Blue Badge parking bay(s) surveyed are 252cm x 460cm.
- There is a 120cm hatched zone around the Blue Badge parking bay(s).
- Parking spaces for Blue Badge holders do not need to be booked in advance.
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Drop-off Point
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- There is a designated drop-off point.
- The drop-off point is located directly outside Block E.
- There is a dropped kerb from the drop-off point.
- The dropped kerb does have tactile paving.
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Paying
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- There are not parking charges for the hospital car park.
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Access to the Hospital
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- The route from the car park to the entrance is accessible to a wheelchair user with assistance.
- Assistance may be required because there is/are dropped kerbs.
- The hospital entrance is clearly visible from the car park.
- The nearest designated Blue Badge parking bay is approximately 15m (16yd 1ft) from the Block E - Main Entrance.
Getting To (M2 Gynaecology Ward)
- M2 Gynaecology Ward is/are located on the ground floor of Block E.
- Access to M2 Gynaecology Ward is via the Block E - Main Entrance.
- Enter via Block E - Main Entrance and head forward to the end of the corridor. M2 Gynaecology Ward is located on the right.
- There is step free access to M2 Gynaecology Ward.
- M2 Gynaecology Ward is approximately 16m from the Block E - Main Entrance.
- There is a/are manual, heavy, double door(s) between the Block E - Main Entrance and the department/service.
- Wayfinding signage is provided.
- Dementia friendly signage is not provided.
- There is flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.
Outside Access (Block E - Main Entrance)
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Entrance Details
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- This information is for the entrance located at the front of Block E.
- The entrance area/door is clearly signed.
- There is ramped/sloped access at this entrance.
- There is a canopy or recess which provides weather protection at this entrance.
- The entrance door(s) does/do contrast visually with its immediate surroundings.
- There is not a bell/buzzer.
- There is not an intercom.
- There is not a hand sanitiser.
- There is not a door release button when exiting.
- The main door(s) open(s) automatically (towards you).
- The door(s) is/are double width.
- The width of the door opening is 150cm.
- There is a small lip on the threshold of the entrance, with a height of 1.5cm or below.
- There is a second set of doors.
- The door(s) open(s) automatically (away from you).
- The door(s) is/are double width.
- The width of the door opening is 112cm.
- There is a small lip on the threshold of the entrance, with a height of 1.5cm or below.
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Ramp/Slope Details
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- The ramp/slope is located in front of the entrance.
- The ramp/slope gradient is slight.
- The ramp/slope is permanent.
- There is not a level landing at the top of the ramp/slope.
- There is a/are handrail(s) at the ramp.
- The handrail(s) is/are on both sides going up the ramp.
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Comments
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- The ramp leading up to the doors on the right as you face the building is slight.
- The ramp leading up to the doors on the left as you face the building is steep.
Ward
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Ward Information
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- This is a/an Gynaecology ward.
- This is a female ward.
- There is/are 2 bay(s) available.
- There is/are 4 side room(s) available.
- There is/are 17 bed(s) on this ward in total.
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Ward Access
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- There is a/are door(s) leading into the ward.
- The door(s) open(s) towards you (pull).
- The door(s) is/are double width.
- The door(s) is/are heavy.
- The width of the door opening is 130cm (4ft 3in).
- There is not a bell/buzzer.
- There is not an intercom.
- There is a hand sanitiser.
- The height of the hand sanitiser is 104cm (3ft 5in).
- There is not a door release button when exiting.
- There is level access throughout the ward.
- There is clear signage on the ward.
- The type of flooring is vinyl/laminate.
- There is flooring on the ward which is shiny and could cause issues with glare or look slippery to some people.
- The lighting levels are medium.
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Example Side Room
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- There are multiple side rooms available with accessible ensuites.
- The side room surveyed does not have an accessible ensuite.
- The width of the door opening into the side room is over 75cm.
- The side room surveyed does not have a ceiling track hoist.
- There is not sufficient space next to the bed for a mobile hoist to operate.
- There is room for a wheelchair user to manoeuvre around the bed.
- Bedside storage is available.
- The visual contrast between the walls and the floor in the side room is high.
- The lighting levels in the side room are medium.
- The width of the door opening into the ensuite is over 75cm.
- There is a clear unobstructed turning space within the ensuite.
- The fixtures/facilities available in the ensuite include; a wheel in shower, a toilet and a wash basin.
- The visual contrast between the walls and the floor in the ensuite is high.
- The lighting levels in the ensuite are bright.
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Ward Features and Patient Facilities
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- A hearing assistance system is not available on the ward.
- The ward does not play background music.
- There is a chair with armrests on both sides.
- A mobile hoist is not available on the ward.
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Visitor Facilities
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- There are no accessible toilet facilities on the ward for visitors.
- Accessible toilet facilities for visitors are located on the ground floor of Block E.
- There are no standard toilet facilities on the ward for visitors.
- Standard toilet facilities for visitors are located on the ground floor of Block E.
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Visiting Times
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- There are set visiting times for the ward.
- Visiting times are 15:00 to 20:00.
- The visiting times are the same for each day.
- Protected meal times are between 08:00 to 09:00, 12:00 to 13:00 and 17:00.
Washroom (Left Hand Transfer)
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Washroom Details
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- The washroom surveyed has a wheel in shower, a toilet and a wash basin.
- There is/are 1 washroom(s) of this type in the ward.
- The washroom surveyed is located along the main ward corridor.
- There is step free access to the washroom surveyed once inside the ward.
- This washroom is female.
- There is pictorial and written or text signage on or near the washroom door.
- The washroom door(s) open(s) outwards.
- The door(s) is/are locked by a twist lock.
- The door(s) is/are light to open.
- The width of the door opening is 86cm (2ft 10in).
- The dimensions of the washroom are 250cm x 225cm (8ft 2in x 7ft 5in).
- The washroom does have an unobstructed minimum turning space of 150cm x 150cm.
- There is not an emergency pull cord alarm.
- There is not a flashing fire alarm beacon within the washroom.
- There is a/are coat hook(s) 172cm from the floor.
- There is a mirror.
- There is not a tall mirror, with suitable specifications, for ease of use.
- There is a wash basin.
- The wash basin cannot be reached from seated on the toilet.
- The height of the wash basin is 75cm.
- As you face the wash basin the wall-mounted grab rails are on both sides.
- The tap type is lever. It is not a mixer tap.
- There is a soap dispenser.
- The soap dispenser cannot be reached from seated on the toilet.
- The height of the soap dispenser is 95cm.
- There is a towel dispenser.
- The towel dispenser cannot be reached from seated on the toilet.
- The height of the towel dispenser is 122cm.
- There is not a hand dryer.
- Disposal facilities are available.
- The washroom has a non-slip floor.
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Toilet Details
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- The height of the toilet seat above floor level is 47cm (1ft 7in).
- The toilet has a wall which can act as a back rest.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the left.
- The lateral transfer space is 190cm.
- There is a flush, however it is not on the transfer side.
- There is a dropdown rail on the transfer side.
- There are no wall-mounted grab rails for the toilet.
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The height of the toilet roll holder is 86cm.
- There is not a colostomy changing shelf for standing users next to the toilet.
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Shower Details
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- There is a wheel in shower.
- The shower does have an unobstructed minimum turning space of 150cm x 150cm.
- The shower head is height adjustable.
- The shower control type is lever.
- There is a flip-down/tip-up seat for the shower.
- The height of the flip-down/tip-up or fixed seat is 45cm (1ft 6in).
- There are wall-mounted grab rails available for the shower.
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Colour Contrast and Lighting
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- The colour contrast between the external washroom door and wall is high.
- The visual contrast between the internal washroom door and wall is high.
- The visual contrast between the dropdown rail(s) and wall is high.
- The toilet seat colour contrast is high.
- The visual contrast between the shower wall-mounted grab rails and wall is high.
- The visual contrast between the washroom floor and walls is medium.
- Lighting levels are medium.
Washroom (Left Hand Transfer 2)
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Washroom Details
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- The washroom surveyed has a wheel in shower, a toilet and a wash basin.
- There is/are 1 washroom(s) of this type in the ward.
- The washroom surveyed is located along the main ward corridor.
- There is step free access to the washroom surveyed once inside the ward.
- This washroom is female.
- There is pictorial and written or text signage on or near the washroom door.
- The washroom door(s) open(s) outwards.
- The door(s) is/are locked by a twist lock.
- The door is easy to open.
- The width of the door opening is 86cm (2ft 10in).
- The dimensions of the washroom are 130cm x 320cm (4ft 3in x 10ft 6in).
- The washroom does not have an unobstructed minimum turning space of 150cm x 150cm.
- There is not an emergency pull cord alarm.
- There is not a red flashing fire alarm beacon within the washroom.
- There is a/are coat hook(s) 170cm from the floor.
- There is a mirror.
- There is not a tall mirror, with suitable specifications, for ease of use.
- There is a wash basin.
- The wash basin cannot be reached from seated on the toilet.
- The height of the wash basin is 72cm.
- There are no wall-mounted grab rails for the wash basin.
- The tap type is lever. It is not a mixer tap.
- There is a soap dispenser.
- The soap dispenser cannot be reached from seated on the toilet.
- The height of the soap dispenser is 90cm.
- There is a towel dispenser.
- The towel dispenser cannot be reached from seated on the toilet.
- The height of the towel dispenser is 138cm.
- There is not a hand dryer.
- Disposal facilities are available.
- The washroom has a non-slip floor.
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Toilet Details
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- The height of the toilet seat above floor level is 47cm (1ft 7in).
- The toilet has a wall which can act as a back rest.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the left.
- The lateral transfer space is 65cm.
- There is a flush, however it is not on the transfer side.
- There is no dropdown rail for the toilet.
- There are no wall-mounted grab rails for the toilet.
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The height of the toilet roll holder is 80cm.
- There is not a colostomy changing shelf for standing users next to the toilet.
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Shower Details
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- There is a wheel in shower.
- The shower does not have an unobstructed minimum turning space of 150cm x 150cm.
- The shower head is height adjustable.
- The shower control type is lever.
- There is a flip-down/tip-up seat for the shower.
- The height of the flip-down/tip-up or fixed seat is 45cm (1ft 6in).
- There are wall-mounted grab rails available for the shower.
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Colour Contrast and Lighting
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- The colour contrast between the external washroom door and wall is high.
- The visual contrast between the internal washroom door and wall is high.
- The toilet seat colour contrast is high.
- The visual contrast between the shower wall-mounted grab rails and wall is high.
- The visual contrast between the washroom floor and walls is high.
- Lighting levels are moderate to good.
Standard Toilet(s)
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Toilet Facilities
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- The female toilet is located along the main ward corridor, opposite the Day Unit bay.
- There is step-free access into the toilet(s).
- There is written text signage on or near the toilet door.
- The visual contrast between the external toilet door(s) and wall(s) is high.
- An ambulant toilet cubicle is not available.
- The height of the wash basin(s) is 87cm.
- The wash basin(s) tap type is twist/turn.
- Lighting levels are good.
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Toilet Facilities 2
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- The female toilet is located along the main ward corridor, opposite bed 8.
- There is step-free access into the toilet(s).
- There is written text signage on or near the toilet door.
- The visual contrast between the external toilet door(s) and wall(s) is high.
- An ambulant toilet cubicle is not available.
- The height of the wash basin(s) is 84cm.
- The wash basin(s) tap type is twist/turn.
- Lighting levels are good.
Related Access Guides
- To view other Detailed Access Guides that are related to this one please use the links below.
- St Helier Hospital - Blocks A, B, C link (new tab) - click here.
- Delivery Suite and Birth Centre link (new tab) - click here.
