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Paediatric Dentistry and Orthodontics

St Helier Hospital, Wrythe Lane, Carshalton, Surrey, SM5 1AA

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Access Guide

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Getting To (Paediatric Dentistry and Orthodontics)

  • Paediatric Dentistry and Orthodontics is/are located on the first floor of Block A.
  • Access to Paediatric Dentistry and Orthodontics is via the Block A Main Entrance.
  • Enter via Block A Main Entrance and follow the corridor until you reach the lift lobby in Block A. Take the lift up to the first floor. Exit the lift, turn left and follow the corridor on a slight slope past the double doors. Turn right into the Mackenzie Unit. Once in the Mackenzie Unit, turn left and Paediatric Dentistry and Orthodontics is located along the corridor and on the right.
  • There is ramped/sloped access to Paediatric Dentistry and Orthodontics.
  • Paediatric Dentistry and Orthodontics is approximately 24m from the Lift A.
  • There is a/are manual, heavy, double door(s) between the Block A Main Entrance and the department/service.
  • Wayfinding signage is not provided.
  • Dementia friendly signage is not provided.
  • There is flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.
  • There is some flooring in corridors which includes patterns or colours which could be confusing or look like steps or holes to some people.

Parking (Main Visitor Car Park)

  • Car Park View
    • The car park is located to the north of the hospital site, off Wrythe Lane, next to Block F - Ferguson House.
    • The car park is open air/surface.
    • The car park surface consists of tarmac.
    • The height of the restriction barrier is 270cm.
    • There are 20 designated Blue Badge parking bays available.
    • The Blue Badge bays are clearly marked.
    • The surveyed Blue Badge parking bay dimensions are 240cm (width) x 466cm (depth).
    • There is a marked zone to both sides but not at the rear.
    • The width of the marked zone is 131cm.
    • The nearest designated bay is 39m from the Block F - Ferguson House - main entrance.
    • The most accessible route from the Blue Badge parking has step-free level access.
    • This route has narrow walkways and bollards.
    • There is a dropped kerb without tactile paving from the designated Blue Badge parking.
  • Charges and Restrictions View
    • This car park is for visitors and Blue Badge holders only.
    • Parking is free for Blue Badge holders but not all users.
  • Electric Vehicle Charging Points View
    • There are no electric vehicle charging points designated for Blue Badge holders.
    • There is 1 electric vehicle charging point.
    • The dimensions of the electric vehicle charging bay are 250cm (width) x 485cm (depth).
    • The controls are not at a suitable height for a wheelchair user.
    • The nozzle holster is not at a suitable height for a wheelchair user.
    • An online account is required to use the charging point.
    • Payment can be made with a membership/loyalty card (contactless).
    • The EV charging point is operated by BP Pulse.
  • Drop-off Point View
    • There is not a designated drop-off point available.

Entrance (Block A - Main Entrance)

  • This entrance is located to the side of Block A, opposite Block F - Ferguson House.
  • The entrance area is clearly signed.
  • There is a canopy or recess which provides weather protection at the entrance.
  • There is step-free access via a slope at the entrance.
  • The slope has a slight gradient.
  • There are double automatic doors.
  • The doors open by sliding.
  • The width of the opening is 129cm.
  • The doors have a low colour contrast.
  • There is a second set of double automatic doors.
  • The doors open by sliding.
  • The width of the opening is 117cm.
  • The doors have a low colour contrast.
  • There are bollards at the entrance.
  • The maximum width between them is 110cm.
  • This entrance gives access to the ground floor of the main block of the hospital.

Lift (Block A Lift)

  • The lift surveyed is located in Block A, ahead and on the left as you enter the Block A - main entrance.
  • The distance from the Block A - main entrance is 12m.
  • The most accessible route to the lift has step-free level access.
  • Doors are held open along the most accessible route.
  • Standard Lift View
    • The ground floor, first floor, second floor, third floor, fourth floor, fifth floor and sixth floor can be accessed by this lift.
    • The lift door has a high colour contrast.
    • The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
    • The weight limit for the lift is 1500kg.
    • The external lift control buttons have tactile and Braille markings.
    • The control buttons have a high colour contrast.
    • Some of the external lift controls are at a suitable height for a wheelchair user.
    • The lift door opening width is 100cm.
    • The internal dimensions of the lift are 124cm (width) x 212cm (depth).
    • The internal lift control buttons have tactile and Braille markings.
    • The control buttons have a high colour contrast.
    • Some of the internal lift controls are at a suitable height for a wheelchair user.
    • Internally the lift has: a visual floor indicator, an audible announcer and an intercom hearing assistance system.
    • Lighting levels were even at the time of the survey.
    • There are other lifts available at this location which are of a similar size.

Entrance (Mackenzie Unit)

  • Entrance Details View
    • This information is for the entrance located on the first floor of Block A.
    • The entrance area/door is clearly signed with the name of the service/department.
    • There is step free access at this entrance.
    • There is not a bell/buzzer.
    • There is not an intercom.
    • There is not a hand sanitiser.
    • The main door(s) open(s) away from you (push).
    • The door(s) is/are double width.
    • The door(s) is/are heavy.
    • The width of the door opening is 132cm.
  • Comments View
    • There is an opening beyond the entrance without a door as shown in photograph 2.
    • The width of the opening is 88cm.

Reception (Paediatric Dentistry, Orthodontics, Oral and Maxillo Facial Surgery and Plastics Unit)

  • Reception View
    • The reception point is located on the left side of the department corridor.
    • The reception point is approximately 10m (10yd 2ft) from the Mackenzie Unit entrance.
    • Clear signage for the reception area/desk is not visible from the entrance.
    • There is step free access to the reception point.
    • There is a clear unobstructed route to the reception point.
    • There are windows, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
    • The reception counter is not placed in front of a background which is patterned.
    • The lighting levels at the reception point are good.
    • The height of the reception counter is medium height (77cm - 109cm) .
    • There is sufficient space to write or sign documents on the counter.
    • There is not a low section of the counter (76cm or below) available.
    • The counter is staffed.
    • There is a hearing assistance system.
    • The type of system is a fixed loop.
    • The hearing assistance system is signed.
    • Staff are not trained to use the hearing system.
    • The hearing assistance system was tested by an AccessAble surveyor.
    • The hearing assistance system was tested on 10/09/2019.
    • The hearing assistance system was working at the time of testing.
    • Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are not provided in the reception area.
  • Reception Waiting Area View
    • There is a waiting area close to the reception point.
    • Access to the waiting area is unobstructed.
    • The type of flooring is vinyl/laminate.
    • There is sufficient space for a wheelchair user to use the waiting area.
    • There are seats with armrests on both sides.
    • No tables are permanently fixed.
    • The waiting room / area does not have background music playing.
    • There is not a flashing fire alarm beacon within the waiting room / area.
    • There is not a television.
    • Vending machines are not available.
    • A water dispenser is not available.
    • There is a play area or toys/books for a child to play with.
    • There is space for an assistance dog to rest within the seating area.
    • Lighting levels are medium.

Inside Access

  • There is level access once inside.
  • This venue does not play background music.
  • Motorised scooters are allowed in public parts of the venue.
  • Wayfinding signage is not available.
  • Dementia friendly signage is not provided.
  • The type of flooring in walkways and corridors is vinyl/laminate.
  • There is flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.
  • The lighting levels are medium.

Consultation / Treatment Room (Paediatric Dentistry and Orthodontics)

  • There is / are 3 consultation / treatment room(s) available.
  • The name / number of the room surveyed was; Paediatric Dentistry.
  • There is level access to the consultation / treatment room.
  • There is a/are door(s) into the consultation / treatment room.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are double width but one door is locked.
  • The door(s) is/are light.
  • The width of the door opening is 66cm (2ft 2in).
  • The type of flooring is vinyl/laminate.
  • There is not a bed / couch.
  • A hoist can be brought in from another department.
  • There is a chair.
  • All chairs are permanently fixed.
  • The chair(s) is/are adjustable.
  • All chairs have armrests available.
  • All tables are permanently fixed.
  • There is not a hearing assistance system.
  • The room does not have background music playing.
  • There is not a flashing fire alarm beacon within the room.
  • Lighting levels are medium.

Toilet with Adaptations

  • There is not an/are not accessible toilet(s) available.
  • The nearest accessible toilet(s) is/are located on the first floor of Block A.

Standard Toilet(s)

  • Standard toilet facilities are not available.
  • The nearest standard toilet(s) is/are located on the first floor of Block A.

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