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St Helier Hospital - Ferguson House

St Helier Hospital, Wrythe Lane, Carshalton, Surrey, SM5 1AA

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Access Guide

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Getting To The Hospital

  • By Road View
    • St Helier Hospital is located on Wrythe Lane to the north of Sutton. The postcode to use for the Sat-Nav is SM5 1AA. From the west, St Helier Hospital can be accessed via the A217 and the A297. From the east, St Helier Hospital can be accessed via West Street from the A232.
    • The car park for visitors and patients is located on the right side of the hospital. Charges apply for Blue Badge holders in this car park. Free additional parking bays for Blue Badge holders are located at the front of the hospital with a drop off point.
  • By Bus View
    • A number of bus routes serve St Helier Hospital: 151: Wallington - Sutton - Worcester Park (every 10 minutes peak) 157: Morden - Croydon - Crystal Palace (every 12 minutes peak) S1: Mitcham - Sutton - Banstead via Wrythe Lane (every 20 minutes peak) S4: Roundshaw - Wallington - Sutton - St Helier (every 30 minutes peak) 154: Morden - Sutton - West Croydon (every 12 minutes peak) 164: Sutton - Morden – Wimbledon (every 10 minutes peak) 280: Belmont - Mitcham – Wimbledon (every 10 minutes peak) Bus numbers 151, 157, S1 and S4 stop directly outside the hospital. All other buses stop at the Rosehill roundabout, a ten minute walk from the hospital. To travel by bus from Epsom Hospital to St Helier Hospital, you can take the 293 from Epsom Hospital to Morden. From Morden, you can take the 157 to St Helier Hospital. From Morden you can take the 293 to Epsom Hospital. Alternatively, you can take 470 from Epsom town centre to Sutton station and then take the 80 or 280 to Rosehill roundabout.
    • There is an onsite bus stop.
    • The onsite bus stop is located on the left side of the hospital. The H1 bus service connects St Helier and Epsom hospitals. For the standard fare of £1.50 (cash or contactless card, not oyster), patients and visitors to the hospitals can now hop on the H1 bus, which stops at Epsom Hospital, the Rainbow Leisure Centre on East Street, Sutton Hospital and St Helier Hospital. The service also offers concessions with children being allowed on for half price (75p) and concessionary pass holders allowed to board for free after 9.30am.
    • The bus stop is sheltered but there is no seating. There is space for a wheelchair user.
  • By Train View
    • The closest train station is St Helier which is approximately 1 mile from the hospital.
  • By Underground View
    • The nearest underground station is Morden station on the Northern line (fare zone 4). The 157 bus route connects St Helier Hospital with Morden station and has a day time frequency of one bus every 12 minutes. The journey itself takes 10-12 minutes. There is a black cab rank outside the tube station, and the taxi journey takes about five minutes.
  • Useful Links View

Getting Help and Assistance

  • There is a Patient Advice and Liaison Service (PALS) at the hospital.
  • The Patient Advice and Liaison Service (PALS) is located along the main corridor on the ground floor of Block B.
  • The telephone number for the Patient Advice and Liaison Service (PALS) is 01372 735 243.
  • The email address for the Patient Advice and Liaison Service (PALS) is [email protected].
  • There are volunteers available for help and assistance at the hospital.
  • Volunteers can be found at the Main Hospital Entrance.
  • Documents are available in an alternative format and can be provided to include: large print on request and different languages on request.
  • There is not an assistance dog toilet or toileting area on the hospital site.
  • Water bowls for assistance dogs are available on request.
  • BSL interpreters can be provided on request.
  • Language interpreters can be provided on request.
  • A mobility scooter charging point is not available at the hospital.
  • Mobility aids are available to help patients move around and include; wheelchairs, mobile hoists and adjustable beds.
  • To obtain mobility aids please contact Occupational Therapy.

Hospital Parking

  • Parking View
    • The hospital does have a dedicated car park.
    • The car park is located to the right side of the hospital.
    • The car park type is open air/surface.
    • The car park does have a height restriction barrier.
    • The maximum height is 270cm (8ft 10in).
    • The car park does have a barrier control system.
    • The barrier controls/touchscreen can be reached from the car.
    • The car park surface is tarmac.
    • There is a/are Blue Badge parking bay(s) available.
    • The Blue Badge bay(s) is/are clearly marked.
    • There is/are 10+ designated Blue Badge parking bay(s) within the hospital car park.
    • The dimensions of the designated Blue Badge parking bay(s) surveyed are 375cm x 480cm.
    • There is not a 120cm hatched zone around the Blue Badge parking bay(s).
    • Parking spaces for Blue Badge holders do not need to be booked in advance.
  • Drop-off Point View
    • There is a designated drop-off point.
    • The drop-off point is located at the front of the hospital.
    • There is not a dropped kerb from the drop-off point.
  • Paying View
    • There are parking charges for the hospital car park.
    • Payment signs are provided.
    • Payment signs are clearly presented.
    • Payment signs are located at the payment machines in the car park.
    • Payment signs do make it clear if parking charges apply to Blue Badge holders.
    • Parking is not free for Blue Badge holders.
    • Payment machines are located at the front of the car park.
    • There is a payment machine at a convenient height for wheelchair users.
    • There is a level turning space (minimum 185cm x 210cm) in front of the payment machine(s).
    • To see the hospital parking charges please click here (opens new tab).
  • Access to the Hospital View
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is/are slopes/ramps.
    • The hospital entrance is not clearly visible from the car park.
    • The route from the car park to the hospital entrance is clearly signposted.
    • The nearest designated Blue Badge parking bay is approximately 55m (60yd 5in) from the Block A Main Entrance.
  • Comments View
    • There are additional Blue Badge bays located at the front of the hospital as shown in photograph 10.
    • There are half hour pick up bays and a drop off point located at the front of the hospital as shown in photographs 11 and 12.
    • There is a wheelchair shelter next to the payment machine located at the front of the car park shown in photograph 13.
    • There are two electric charging points located at the front of the hospital, shown in photograph 14.

Outside Access (Ferguson House Main Entrance)

  • Entrance Details View
    • This information is for the entrance located at the front of the hospital.
    • The entrance area/door is clearly signed.
    • There is ramped/sloped or stepped access at this entrance.
    • There is a canopy or recess which provides weather protection at this entrance.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
    • There is a bell/buzzer.
    • The height of the bell/buzzer is 136cm .
    • There is an intercom.
    • The height of the intercom is 136cm .
    • There is not a hand sanitiser.
    • There is not a door release button when exiting.
    • The main door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 123cm.
    • There is a second set of doors.
    • The door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 83cm.
  • Ramp/Slope Details View
    • The ramp/slope is located to the right of Ferguson House Main Entrance.
    • The ramp/slope gradient is slight.
    • The ramp/slope is permanent.
    • There is a level landing at the top of the ramp/slope.
    • There is a/are handrail(s) at the ramp.
    • The handrail(s) is/are on both sides going up the ramp.
    • The ramp/slope does bypass the step(s).
  • Step Details View
    • The step(s) is/are located to the left of Ferguson Main Entrance.
    • There is/are 17 step(s).
    • The step(s) is/are clearly marked.
    • The step(s) is/are medium height (11cm - 17cm).
    • There is a/are handrail(s) at the step(s).
    • The handrail(s) is/are on both sides going up the step(s).

Outside Access (Ferguson House Rear Entrance)

  • Entrance Details View
    • This information is for the entrance located at the rear of Ferguson House.
    • The entrance area/door is not clearly signed.
    • There is step free access at this entrance.
    • There is a canopy or recess which provides weather protection at this entrance.
    • The entrance door(s) does/do contrast visually with its immediate surroundings.
    • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
    • There is not a bell/buzzer.
    • There is not an intercom.
    • There is not a hand sanitiser.
    • There is a door release button when exiting.
    • The height of the door release button is 105cm (3ft 5in).
    • The main door(s) open(s) automatically (towards you).
    • The automatic door(s) is/are push pad activated.
    • The door(s) is/are double width.
    • The width of the door opening is 118cm.
    • There is a second set of doors.
    • The door(s) open(s) automatically (towards you).
    • The door(s) is/are double width.
    • The width of the door opening is 144cm.
  • Comments View
    • The external push button is 90cm from the floor.
    • There are steps directly after the entrance doors.

Getting Around (Ferguson House)

  • Access View
    • There is step free access throughout the building via lift(s).
    • There is a steep ramp, with handrails on both sides, for access to the Pharmacy and Block A.
    • The width of the ramp or slope is 130cm (4ft 3in).
    • The ramp levels out midway to provide a landing area.
    • There is/are 4 clearly marked step(s), with handrails on both sides, for access to Springall Annexe.
    • The height of the step(s) is/are between the recommended 15cm and 18cm.
    • The depth of the step(s) is/are not between the recommended 30cm and 45cm.
    • These steps are shown in pictures 10,11 and 12. The Springall Annexe can be accessed via the Springall Unit or via the Ferguson House Rear Entrance to avoid these steps.
  • Circulation View
    • There are not doors in corridors which have to be opened manually.
    • The type of flooring in walkways and corridors is vinyl.
    • There is some flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.
    • Handrails are not provided in corridors.
    • Seating is provided in some corridors.
    • There is high colour contrast between the walls and floor in the majority of corridors.
    • The lighting levels are varied.
  • Signage and Wayfinding View
    • Wayfinding signage is provided.
    • The colour, design and typeface of signs is consistent throughout the building.
    • The wayfinding signage includes some pictograms.
    • Dementia friendly signage is not provided.
  • Safe Place(s) View
    • There is not a designated place of safety which can be used by people with dementia, autism or learning disabilities.
  • Audio View
    • This venue does not play background music in public areas.
    • There is not a hearing assistance system in the public areas of the building.

Amenities (Ferguson House)

  • Shops and Services View
    • The shops/services available include; a pharmacy, a convenience store and a coffee shop.
    • There is also a Restaurant for visitors and staff on the first floor.
  • ATM Machines View
    • There is not an/are not ATM machine(s) available.
  • Pay Phones and Charging Points View
    • Pay phones are not available.
    • Phone charging points are not available.
  • Public WiFi View
    • Free public WiFi is available at the hospital.
    • There is free public WiFi within the building. The WiFi is NHS WiFi.
  • TV Pre-Payment Machines View
    • There are no TV pre-pay machines for patients.
  • Additional Information View
    • There is a payment machine for the car park located in the main corridor, on the ground floor of Ferguson House. There is a free phone for taxis on the ground floor corridor near Ferguson House Main Entrance.

Other Floors (Ferguson House)

  • Stairs View
    • Signs indicating the location of the stairs are not clearly visible from the entrance.
    • There are manual, double doors which may be difficult to open to enter and exit the stairwell on the first floor.
    • The floors which are accessible by stairs are B,G,1,2,3,4,5.
    • There are 15+ steps between floors.
    • The height of the step(s) is/are between the recommended 15cm and 18cm.
    • The going of the step(s) is/are not between the recommended 30cm and 45cm.
    • The steps are clearly marked.
    • The steps do have handrails.
    • The steps have a handrail on the right going up.
    • Handrails are at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do not extend horizontally beyond the first and last steps.
    • There is a landing.
    • Clear signs indicating the facilities on each floor of the building are provided on landings.
    • The lighting levels are good.
  • Comments View
    • Patient services are only located on the ground and first floor, all other floors are for staff only.

Lift (Ferguson House)

  • There is a lift for public use.
  • The lift is located on the main corridor, either side of the stairwell.
  • Signs indicating the location of this lift are clearly visible from the entrance.
  • The lift is approximately 32m (34yd 2ft) from the Ferguson House Main Entrance.
  • The lift is a standard lift.
  • Staff do not need to be notified for use of the lift.
  • The floors which are accessible by this lift are B,G,1,2,3,4,5.
  • Clear signs indicating the facilities on each floor are not provided on lift lobby landings.
  • There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
  • Lift doors do contrast visually with lift lobby walls.
  • The external controls for the lift are within 90cm - 110cm from the floor.
  • The colour contrast between the external lift controls and the control plate is low.
  • The colour contrast between the external lift control plate and the wall is low.
  • The clear door width is 80cm.
  • The dimensions of the lift are 104cm x 87cm.
  • There are not separate entry and exit doors in the lift.
  • There is a mirror to aid reversing out of the lift.
  • There is a list of floor services available within the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The internal controls for the lift are within 90cm - 120cm from the floor.
  • There is not a hearing assistance system.
  • The lift does have Braille markings.
  • The lift does have tactile markings.
  • The lighting level in the lift is low.
  • Comments View
    • Patient services are only located on the ground and first floor.

Lift (Alternative Lift)

  • There is a lift for public use.
  • The lift is located off the main corridor.
  • Signs indicating the location of this lift are not clearly visible from the entrance.
  • The lift is approximately 50m (54yd 2ft) from the Ferguson House Main Entrance.
  • The lift is a standard lift.
  • Staff do not need to be notified for use of the lift.
  • The floors which are accessible by this lift are B,G,1,2,3,4,5.
  • Clear signs indicating the facilities on each floor are not provided on lift lobby landings.
  • There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
  • Lift doors do contrast visually with lift lobby walls.
  • The external controls for the lift are within 90cm - 110cm from the floor.
  • The colour contrast between the external lift controls and the control plate is high.
  • The colour contrast between the external lift control plate and the wall is medium.
  • The clear door width is 90cm.
  • The dimensions of the lift are 110cm x 210cm.
  • There are not separate entry and exit doors in the lift.
  • There is a mirror to aid reversing out of the lift.
  • There is a list of floor services available within the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The internal controls for the lift are within 90cm - 120cm from the floor.
  • There is a hearing assistance system.
  • The lift does not have Braille markings.
  • The lift does have tactile markings.
  • The lighting level in the lift is good.

Toilet with Adaptations (Ground Floor - Right Hand Transfer)

  • Location and Access View
    • This accessible toilet is located on the main corridor, on the ground floor.
    • This accessible toilet is approximately 33m (36yd 3in) from the Ferguson House Main Entrance.
    • There is step-free access into the accessible toilet.
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • There is written text and pictorial signage on or near the toilet door.
    • The contrast between the external door and wall is high.
    • The door opens inwards.
    • The door is heavy.
    • The door is locked by a sliding bolt.
    • The width of the accessible toilet opening is 86cm.
    • The contrast between the internal door and wall is high.
    • The door does not have a horizontal grab rail.
  • Toilet Features View
    • The dimensions of the accessible toilet are 154cm x 260cm.
    • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
    • The lighting levels are moderate to good.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 90cm.
    • The transfer space is obstructed by a female sanitary bin.
    • There is a flush, however it is not on the transfer side (on top of the cistern).
    • There is not a spatula type lever flush.
    • There is a push button flush.
    • There is a dropdown rail on the transfer side.
    • The contrast between the dropdown rail(s) and wall is high.
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
    • There is a vertical wall-mounted grab rail on the transfer side.
    • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • The contrast between the wall-mounted grab rail(s) and wall is high.
    • The contrast between the walls and floor is high.
    • There is an emergency alarm.
    • The emergency alarm is fully functional.
    • There is not a red flashing fire alarm beacon within the toilet.
    • Disposal facilities are available in the toilet.
    • There is a/are female sanitary disposal units.
    • There is a/are coat hook(s).
    • The height of the coat hook is 169cm from the floor.
  • Additional Fixtures View
    • There is a mirror.
    • The mirror is not placed at a lower level or at an angle for ease of use.
    • The toilet has a backrest.
    • The height of the toilet seat above floor level is 45cm (1ft 6in).
    • The toilet seat colour contrast is high.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • The height of the toilet roll holder is 73cm (2ft 5in).
    • The contrast between the toilet roll holder and the wall is medium.
    • There is a wash basin.
    • The wash basin and tap(s) cannot be reached from seated on the toilet.
    • The wash basin is placed higher than 74cm (2ft 5in).
    • The height of the wash basin is 86cm (2ft 10in).
    • There is a vertical wall-mounted grab rail on the right hand side of the wash basin.
    • The contrast between the wash basin wall-mounted grab rail(s) and wall is high.
    • The wash basin tap type is twist/turn.
    • There is a wall fixed soap dispenser.
    • The soap dispenser cannot be reached from seated on the toilet.
    • The height of the soap dispenser is 106cm.
    • There is not a towel dispenser.
    • There is a hand dryer.
    • The hand dryer is placed higher than 100cm (3ft 3in).
    • The height of the hand dryer is 118cm (3ft 10in).
    • The contrast between the hand dryer and the wall is low.

Toilet with Adaptations (First Floor - Left Hand Transfer)

  • Location and Access View
    • This accessible toilet is located opposite the stairs on the first floor.
    • This accessible toilet is approximately 4m (4yd 1ft) from the lift.
    • There is step-free access into the accessible toilet, via lift.
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • There is written text and pictorial signage on or near the toilet door.
    • The contrast between the external door and wall is low.
    • The door opens outwards.
    • The door may be difficult to open.
    • The door is locked by a twist lock.
    • The width of the accessible toilet opening is 91cm.
    • The contrast between the internal door and wall is medium.
    • The door has a horizontal grab rail.
    • The contrast between the horizontal grab rail and internal door is high.
  • Toilet Features View
    • The dimensions of the accessible toilet are 166cm x 260cm.
    • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
    • The lighting levels are moderate to good.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 110cm.
    • The transfer space is obstructed by a sanitary bin.
    • There is a flush, however it is not on the transfer side.
    • There is a spatula type lever flush.
    • There is a dropdown rail on the transfer side.
    • The contrast between the dropdown rail(s) and wall is high.
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on the right.
    • There is not a vertical wall-mounted grab rail on the transfer side.
    • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • The contrast between the wall-mounted grab rail(s) and wall is high.
    • The contrast between the walls and floor is medium.
    • There is an emergency alarm.
    • The emergency alarm is fully functional.
    • There is not a red flashing fire alarm beacon within the toilet.
    • Disposal facilities are available in the toilet.
    • There is a/are sanitary and general waste (with lid) disposal units.
    • There is not a/are not coat hook(s).
  • Additional Fixtures View
    • There is not a mirror.
    • The toilet has a backrest.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • The toilet seat colour contrast is high.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is placed higher than 100cm (3ft 3in).
    • The height of the toilet roll holder is 108cm (3ft 7in).
    • The contrast between the toilet roll holder and the wall is low.
    • There is a wash basin.
    • The wash basin and tap(s) can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
    • The height of the wash basin is 72cm (2ft 4in).
    • There are vertical wall-mounted grab rails on both sides of the wash basin.
    • The contrast between the wash basin wall-mounted grab rail(s) and wall is high.
    • The wash basin tap type is lever mixer.
    • There is a wall fixed soap dispenser.
    • The soap dispenser can be reached from seated on the toilet.
    • The height of the soap dispenser is 113cm.
    • There is a towel dispenser.
    • The towel dispenser cannot be reached from seated on the toilet.
    • The towel dispenser is placed higher than 100cm (3ft 3in).
    • The height of the towel dispenser is 106cm (3ft 6in).
    • There is not a hand dryer.

Standard Toilet(s) (Ground Floor - Ferguson House)

  • Toilet Facilities View
    • The female toilet is located on the main corridor on the ground floor.
    • There is step-free access into the toilet(s).
    • The standard toilet(s) is/are approximately 50m from the Ferguson House Main Entrance.
    • There is pictorial and written text signage on or near the toilet door.
    • The colour contrast between the external toilet door(s) and wall(s) is low.
    • An ambulant toilet cubicle is not available.
    • The height of the wash basin(s) is 86cm.
    • The wash basin(s) tap type is sensor.
    • Lighting levels are moderate to good.
  • Toilet Facilities 2 View
    • The male toilet is located on the main corridor on the ground floor.
    • There is step-free access into the toilet(s).
    • The standard toilet(s) is/are approximately 52m from the Ferguson House Main Entrance.
    • There is pictorial and written text signage on or near the toilet door.
    • The colour contrast between the external toilet door(s) and wall(s) is low.
    • An ambulant toilet cubicle is not available.
    • The height of the wash basin(s) is 86cm.
    • The wash basin(s) tap type is twist/turn.
    • Lighting levels are moderate to good.

Standard Toilet(s) (First Floor - Ferguson House)

  • Toilet Facilities View
    • The male toilet is located on the first floor, to the left of the lift.
    • There is step-free access into the toilet(s), via lift.
    • The standard toilet(s) is/are approximately 6m from the lift.
    • There is pictorial and written text signage on or near the toilet door.
    • The colour contrast between the external toilet door(s) and wall(s) is low.
    • An ambulant toilet cubicle is not available.
    • The height of the wash basin(s) is 85cm.
    • The wash basin(s) tap type is twist/turn.
    • Lighting levels are moderate to good.
  • Toilet Facilities 2 View
    • The female toilet is located on the first floor, to the left of the lift.
    • There is step-free access into the toilet(s), via lift.
    • The standard toilet(s) is/are approximately 1m from the lift.
    • There is pictorial and written text signage on or near the toilet door.
    • The colour contrast between the external toilet door(s) and wall(s) is low.
    • An ambulant toilet cubicle is not available.
    • The height of the wash basin(s) is 86cm.
    • The wash basin(s) tap type is twist/turn.
    • Lighting levels are moderate to good.

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