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The Dining Room

St Helier Hospital, Wrythe Lane, Carshalton, Surrey, SM5 1AA

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Access Guide

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Getting To (The Dining Room)

  • The Dining Room is/are located on the first floor of Ferguson House.
  • Access to the Dining Room is via the Ferguson House Main Entrance.
  • Enter via Ferguson House Main Entrance and continue ahead down the corridor to the alternative lift located on the left. Take alternative lift to the first floor. Exit the lift turn right, go through the double doors and the entrance to The Dining Room is located directly ahead.
  • There is step free access, via lift, to the Dining Room.
  • The Dining Room is approximately 5m from the alternative lift.
  • There is a/are manual, heavy, double door(s) between the alternative lift and the department/service.
  • Wayfinding signage is provided.
  • Dementia friendly signage is not provided.
  • There is some flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.

Parking (Main Visitor Car Park)

  • Car Park View
    • The car park is located to the north of the hospital site, off Wrythe Lane, next to Block F - Ferguson House.
    • The car park is open air/surface.
    • The car park surface consists of tarmac.
    • The height of the restriction barrier is 270cm.
    • There are 20 designated Blue Badge parking bays available.
    • The Blue Badge bays are clearly marked.
    • The surveyed Blue Badge parking bay dimensions are 240cm (width) x 466cm (depth).
    • There is a marked zone to both sides but not at the rear.
    • The width of the marked zone is 131cm.
    • The nearest designated bay is 39m from the Block F - Ferguson House - main entrance.
    • The most accessible route from the Blue Badge parking has step-free level access.
    • This route has narrow walkways and bollards.
    • There is a dropped kerb without tactile paving from the designated Blue Badge parking.
  • Charges and Restrictions View
    • This car park is for visitors and Blue Badge holders only.
    • Parking is free for Blue Badge holders but not all users.
  • Electric Vehicle Charging Points View
    • There are no electric vehicle charging points designated for Blue Badge holders.
    • There is 1 electric vehicle charging point.
    • The dimensions of the electric vehicle charging bay are 250cm (width) x 485cm (depth).
    • The controls are not at a suitable height for a wheelchair user.
    • The nozzle holster is not at a suitable height for a wheelchair user.
    • An online account is required to use the charging point.
    • Payment can be made with a membership/loyalty card (contactless).
    • The EV charging point is operated by BP Pulse.
  • Drop-off Point View
    • There is not a designated drop-off point available.

Entrance (Block F - Ferguson House - Main Entrance)

  • This entrance is located at the front of Ferguson House, facing Wrythe Lane, leading in from the main visitor car park.
  • The entrance area is clearly signed.
  • There is a canopy or recess which provides weather protection at the entrance.
  • There is ramped and stepped access at the entrance.
  • The ramp bypasses the steps.
  • The ramp has a steep gradient.
  • There are level resting areas along the ramp.
  • The ramp is over 150cm wide.
  • There are handrails on both sides.
  • There are 19 steps.
  • There are handrails on both sides.
  • The handrails are easy to grip.
  • The handrails cover the flight of stairs throughout its length.
  • The handrails do not extend horizontally beyond the first and last step.
  • The step markings are not clearly visible.
  • The height of the steps is between 15cm and 18cm.
  • The depth of the steps is not between 30cm and 45cm.
  • There are double automatic doors.
  • The doors open by sliding.
  • The width of the opening is 108cm.
  • The doors have a high colour contrast.
  • There is a second set of double automatic doors.
  • The doors are permanently held open.
  • The width of the opening is 116cm.
  • The doors have a high colour contrast.
  • This entrance gives access to the ground floor of Block F - Ferguson House.

Lift (Block F - Ferguson House Alternative Lift)

  • The lift surveyed is located in the centre of Block F - Ferguson House, off the main corridor.
  • The distance from the Block F - Ferguson House main entrance is 52m.
  • The most accessible route to the lift has step-free level access.
  • There are no doors to open along the most accessible route.
  • This route has narrow walkways.
  • Standard Lift View
    • The basement, ground floor, first floor, second floor, third floor, fourth floor and fifth floor can be accessed by this lift.
    • The lift door has a high colour contrast.
    • The lift does not have a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
    • The weight limit for the lift is 1000kg.
    • The external lift control buttons have tactile markings.
    • The control buttons have a medium colour contrast.
    • All of the external lift controls are at a suitable height for a wheelchair user.
    • The lift door opening width is 90cm.
    • The internal dimensions of the lift are 110cm (width) x 210cm (depth).
    • The internal lift control buttons have tactile markings.
    • The control buttons have a medium colour contrast.
    • All of the internal lift controls are at a suitable height for a wheelchair user.
    • Internally the lift has: a list of floor services/facilities, a visual floor indicator, an audible announcer, an intercom hearing assistance system and a mirror to aid reversing.
    • Lighting levels were even at the time of the survey.

Opening Times (The Dining Room)

  • Monday 07:00 - 19:00.
  • Tuesday 07:00 - 19:00.
  • Wednesday 07:00 - 19:00.
  • Thursday 07:00 - 19:00.
  • Friday 07:00 - 19:00.
  • Saturday Closed.
  • Sunday Closed.
  • Comments View
    • Breakfast is from 7:00 - 11:00
    • Lunch is from12:00 - 14:30
    • Dinner is from 17:00 - 19:00.

Entrance (Dining Room)

  • Entrance Details View
    • This information is for the entrance located on the first floor of Ferguson House.
    • The entrance area/door is clearly signed with the name of the service/department.
    • There is step free access at this entrance.
    • The main door(s) open(s) towards you (pull).
    • The door(s) is/are double width.
    • The door(s) is/are permanently held open.
    • The width of the door opening is 142cm.

Eating and Drinking (The Dining Room)

  • Location and Access View
    • The following information is for the restaurant.
    • The restaurant is located on the first floor of Ferguson House.
    • There is step-free access, via lift, to the restaurant.
    • For access there are double manual doors which are permanently held open.
  • Service and Menus View
    • Tables cannot be booked in advance.
    • There is a counter where food and drink can be ordered.
    • Staff can bring food and/or drinks to tables.
    • Menu types include; written wall menus and menu boards.
    • Menus are clearly written.
    • Menus are presented in contrasting colours.
    • Staff can read menus to customers if requested.
    • The type of food served here is hot and cold meals and snacks.
    • Takeaway cups are available.
    • Adapted cups are not available.
    • Adapted cutlery is not available.
    • Drinking straws are available.
    • This area does not play background music.
    • There is not a hearing assistance system.
  • Service Counter(s) View
    • The height of the counter is 90cm.
    • There is a moveable card machine available for payment.
    • The type of flooring in this area is vinyl.
  • Tables and Seating View
    • There is ample room for a wheelchair user to manoeuvre.
    • The majority of tables are accessible to wheelchair users.
    • The distance between the floor and the underside of the lowest dining table is 70cm.
    • The distance between the floor and the underside of the highest dining table is 107cm.
    • The standard height for the underside of dining tables is 74cm.
    • The surface height of the lowest table is 74cm.
    • The surface height of the highest table is 110cm.
    • Some tables are permanently fixed.
    • No chairs are permanently fixed.
    • No chairs have armrests on both sides.
    • There are also high tables, long tables, booths, bench seats and high stools.
    • The type of flooring in this area is vinyl.
    • There is flooring which is shiny and could cause issues with glare or look slippery to some people.
    • The lighting levels are good.

Toilet with Adaptations

  • There is not an/are not accessible toilet(s) available.
  • The nearest accessible toilet(s) is/are located within the corridor on the first floor of Ferguson House.

Standard Toilet(s)

  • Standard toilet facilities are not available.
  • The nearest standard toilet(s) is/are located on the first floor corridor of Ferguson House.

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