You are on Getting To (Urgent Treatment Centre). Skip to the next section.

Getting To (Urgent Treatment Centre)

• The Urgent Treatment Centre is/are located to the left on entering the A&E and Urgent Treatment Centre.
• Access to the Urgent Treatment Centre is via the A&E and Urgent Treatment Centre entrance.
• Enter via the A&E and Urgent Treatment Centre entrance. The Urgent Treatment Centre is located on the left of the reception.
• There is step free access to the Urgent Treatment Centre.
• The Urgent Treatment Centre is approximately 15m from the A&E and Urgent Treatment Centre entrance.
• Wayfinding signage is provided.
• Dementia friendly signage is not provided.
• There is some flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.

You are on Parking (Main Visitor Car Park). Skip to the next section.

Parking (Main Visitor Car Park)

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• Car Park View
  • The car park is located to the north of the hospital site, off Wrythe Lane, next to Block F - Ferguson House.
  • The car park is open air/surface.
  • The car park surface consists of tarmac.
  • The height of the restriction barrier is 270cm.
  • There are 20 designated Blue Badge parking bays available.
  • The Blue Badge bays are clearly marked.
  • The surveyed Blue Badge parking bay dimensions are 240cm (width) x 466cm (depth).
  • There is a marked zone to both sides but not at the rear.
  • The width of the marked zone is 131cm.
  • The nearest designated bay is 39m from the Block F - Ferguson House - main entrance.
  • The most accessible route from the Blue Badge parking has step-free level access.
  • This route has narrow walkways and bollards.
  • There is a dropped kerb without tactile paving from the designated Blue Badge parking.
• Charges and Restrictions View
  • This car park is for visitors and Blue Badge holders only.
  • Parking is free for Blue Badge holders but not all users.
• Electric Vehicle Charging Points View
  • There are no electric vehicle charging points designated for Blue Badge holders.
  • There is 1 electric vehicle charging point.
  • The dimensions of the electric vehicle charging bay are 250cm (width) x 485cm (depth).
  • The controls are not at a suitable height for a wheelchair user.
  • The nozzle holster is not at a suitable height for a wheelchair user.
  • An online account is required to use the charging point.
  • Payment can be made with a membership/loyalty card (contactless).
  • The EV charging point is operated by BP Pulse.
• Drop-off Point View
  • There is not a designated drop-off point available.

You are on Outside Access (Emergency Department, Urgent Treatment Centre and GP (out of hours) Service). Skip to the next section.

Outside Access (Emergency Department, Urgent Treatment Centre and GP (out of hours) Service)

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• Entrance Details View
  • This information is for the entrance located to the right of the main hospital entrance.
  • The entrance area/door is clearly signed.
  • There is step free access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • There are bollards outside this entrance.
  • The minimum width between the bollards/wall is 175cm.
  • The bollard(s) does/do not have a high visual contrast to prevent them being hazardous to visually impaired people.
  • The entrance door(s) does/do contrast visually with its immediate surroundings.
  • There is not a bell/buzzer.
  • There is an intercom.
  • The height of the intercom is 145cm (4ft 9in).
  • There is not a hand sanitiser.
  • The main door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 150cm.
  • There is a second set of doors.
  • The door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 150cm.

You are on Reception (Emergency Department, Urgent Treatment Centre and GP (out of hours) Service). Skip to the next section.

Reception (Emergency Department, Urgent Treatment Centre and GP (out of hours) Service)

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• Reception View
  • The reception point is located to the left on entering.
  • The reception point is approximately 10m (10yd 2ft) from the Emergency Department, Urgent Treatment Centre and GP (out of hours) Service entrance.
  • The reception area/desk is clearly visible from the entrance.
  • There is step free access to the reception point.
  • There is a clear unobstructed route to the reception point.
  • There are windows, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
  • The reception counter is not placed in front of a background which is patterned.
  • The lighting levels at the reception point are varied.
  • The height of the reception counter is low (76cm or lower).
  • There is sufficient space to write or sign documents on the counter.
  • The counter is staffed.
  • There is a bell to attract attention.
  • The bell is at a suitable height for a wheelchair user.
  • There is a hearing assistance system.
  • The type of system is a fixed loop.
  • The hearing assistance system is signed.
  • Staff are trained to use the hearing assistance system.
  • The hearing assistance system was tested by an AccessAble surveyor.
  • The hearing assistance system was tested on 11/09/2019.
  • The hearing assistance system was working at the time of testing.
  • Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are provided in the reception area.
• Reception Waiting Area View
  • There is a waiting area close to the reception point.
  • Access to the waiting area is unobstructed.
  • The type of flooring is vinyl/laminate.
  • There is sufficient space for a wheelchair user to use the waiting area.
  • There is bench seating and also a mixture of single seats with and without armrests.
  • The waiting room / area does not have background music playing.
  • There is a red flashing fire alarm beacon within the waiting room / area.
  • There is a television.
  • Subtitles are not available.
  • Vending machines are available.
  • A water dispenser is available.
  • There is not a play area or toys/books for a child to play with.
  • There is space for an assistance dog to rest within the seating area.
  • Lighting levels are moderate to good.

You are on Inside Access (Urgent Treatment Centre). Skip to the next section.

Inside Access (Urgent Treatment Centre)

• There is level access once inside.
• This venue does not play background music.
• Motorised scooters are allowed in public parts of the venue.
• Wayfinding signage is available.
• No Braille signage is available.
• No tactile signage is available.
• Some pictorial signage is available.
• Dementia friendly signage is not provided.
• The type of flooring in walkways and corridors is vinyl/laminate.
• There is some flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.
• There is some flooring in corridors which includes patterns or colours which could be confusing or look like steps or holes to some people.
• The lighting levels are varied.

You are on Consultation / Treatment Room (Consultation Room 2). Skip to the next section.

Consultation / Treatment Room (Consultation Room 2)

• There is / are 2 consultation / treatment room(s) available.
• The name / number of the room surveyed was; Consultation Room 2.
• There is level access to the consultation / treatment room.
• There is a/are door(s) into the consultation / treatment room.
• The door(s) open(s) away from you (push).
• The door(s) is/are single width with a locked extension leaf.
• The door(s) is/are heavy.
• The width of the door opening is 87cm (2ft 10in).
• The type of flooring is vinyl/laminate.
• There is room for a wheelchair user to manoeuvre.
• There is a bed / couch.
• The bed / couch is adjustable.
• A hoist is available.
• The hoist is electric.
• A sling is not available.
• There is a chair.
• No chairs are permanently fixed.
• The chair(s) is not/are not adjustable.
• All chairs have armrests available.
• All tables are permanently fixed.
• There is not a hearing assistance system.
• The room does not have background music playing.
• There is not a flashing fire alarm beacon within the room.
• Lighting levels are moderate to good.

You are on Consultation / Treatment Room (Treatment Area 1). Skip to the next section.

Consultation / Treatment Room (Treatment Area 1)

• There is / are 2 consultation / treatment room(s) available.
• The name / number of the room surveyed was; Treatment Area 1.
• There is level access to the consultation / treatment room.
• There is a/are door(s) into the consultation / treatment room.
• The door(s) open(s) away from you (push).
• The door(s) is/are single width with a locked extension leaf.
• The door(s) is/are heavy.
• The width of the door opening is 87cm (2ft 10in).
• The type of flooring is vinyl/laminate.
• There is room for a wheelchair user to manoeuvre.
• There is a bed / couch.
• The bed / couch is adjustable.
• A hoist is available.
• The hoist is electric.
• A sling is not available.
• There is a chair.
• No chairs are permanently fixed.
• The chair(s) is not/are not adjustable.
• There are some chairs with armrests available.
• There is not a hearing assistance system.
• The room does not have background music playing.
• There is not a flashing fire alarm beacon within the room.
• Lighting levels are moderate to good.

You are on Room / Area (Medical Assessment Unit Bay 1). Skip to the next section.

Room / Area (Medical Assessment Unit Bay 1)

• There is / are 7 room(s) / area(s) available.
• The name / number of the room / area surveyed was; Medical Assessment Unit Bay 1.
• There is level access to the room / area.
• There is not a/are not door(s) into the room / area.
• The type of flooring is vinyl/laminate.
• There is room for a wheelchair user to manoeuvre.
• There is a bed / couch.
• The bed / couch is adjustable.
• A hoist is available.
• The hoist is electric.
• A sling is not available.
• There is a chair.
• Some chairs are permanently fixed.
• The chair(s) is not/are not height adjustable.
• There are some chairs with armrests available.
• No tables are permanently fixed.
• There is not a hearing assistance system.
• The room / area does not have background music playing.
• There is a flashing fire alarm beacon within the room / area.
• Lighting levels are low to moderate.

You are on Entrance (Clinical Decisions Unit). Skip to the next section.

Entrance (Clinical Decisions Unit)

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• Entrance Details View
  • This information is for the entrance located on the main corridor of the Urgent Care Centre.
  • The entrance area/door is clearly signed with the name of the service/department.
  • There is ramped/sloped access at this entrance.
  • There is not a bell/buzzer.
  • There is an intercom.
  • The height of the intercom is 150cm .
  • There is a hand sanitiser.
  • The height of the hand sanitiser is 120cm (3ft 11in).
  • There is a door release button when exiting.
  • The height of the door release button is 125cm (4ft 1in).
  • The main door(s) open(s) towards you (pull).
  • The door(s) is/are permanently held open.
  • The width of the door opening is 120cm.
• Ramp/Slope Details View
  • The ramp/slope is located immediately beyond the entrance.
  • The ramp/slope gradient is slight.
  • The ramp/slope is permanent.
  • There is a level landing at the top of the ramp/slope.
  • There is a/are handrail(s) at the ramp.
  • The handrail(s) is/are on both sides going up the ramp.
  • The lighting levels at the ramp/slope are adjustable.

You are on Inside Access (Clinical Decisions Unit). Skip to the next section.

Inside Access (Clinical Decisions Unit)

• There is not level access once inside.
• There is not a hearing assistance system.
• This venue does not play background music.
• Motorised scooters are allowed in public parts of the venue.
• Wayfinding signage is available.
• Dementia friendly signage is not provided.
• The type of flooring in walkways and corridors is vinyl/laminate.
• There is some flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.
• There is some flooring in corridors which includes patterns or colours which could be confusing or look like steps or holes to some people.
• The lighting levels are medium.

You are on Consultation / Treatment Room (Observation Cubicle Seated). Skip to the next section.

Consultation / Treatment Room (Observation Cubicle Seated)

• There is / are 2 consultation / treatment room(s) available.
• The name / number of the room surveyed was; Observation Cubicle Seated.
• There is not level access to the consultation / treatment room.
• There is a/are door(s) into the consultation / treatment room.
• The door(s) open(s) away from you (push).
• The door(s) is/are single width with a locked extension leaf.
• The width of the door opening is 88cm (2ft 11in).
• The type of flooring is vinyl/laminate.
• There is room for a wheelchair user to manoeuvre.
• There is not a bed / couch.
• A hoist can be brought in from another department.
• There is a chair.
• No chairs are permanently fixed.
• The chair(s) is/are adjustable.
• There are some chairs with armrests available.
• There is not a hearing assistance system.
• The room does not have background music playing.
• There is a flashing fire alarm beacon within the room.
• Lighting levels are adjustable.

You are on Consultation / Treatment Room (Observation Cubicle Bed). Skip to the next section.

Consultation / Treatment Room (Observation Cubicle Bed)

• There is / are 2 consultation / treatment room(s) available.
• The name / number of the room surveyed was; Observation Cubicle Bed.
• There is level access to the consultation / treatment room.
• There is a/are door(s) into the consultation / treatment room.
• The door(s) open(s) away from you (push).
• The door(s) is/are single width with a locked extension leaf.
• The door(s) is/are heavy.
• The width of the door opening is 88cm (2ft 11in).
• The type of flooring is vinyl/laminate.
• There is room for a wheelchair user to manoeuvre.
• There is a bed / couch.
• The bed / couch is adjustable.
• A hoist is available.
• The hoist is electric.
• A sling is not available.
• There is a chair.
• No chairs are permanently fixed.
• The chair(s) is not/are not adjustable.
• All chairs have armrests available.
• All tables are permanently fixed.
• There is not a hearing assistance system.
• The room does not have background music playing.
• There is not a flashing fire alarm beacon within the room.
• Lighting levels are moderate to good.

You are on Washroom (Clinical Decisions Unit - Observation Cubicle). Skip to the next section.

Washroom (Clinical Decisions Unit - Observation Cubicle)

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• Washroom Details View
  • The washroom surveyed has a wheel in shower, a shower, a toilet and a wash basin.
  • There is/are 2 washroom(s) of this type in the unit.
  • The washroom surveyed is located on the right side of the unit.
  • The washroom surveyed is approximately 20m from the Clinical Decisions Unit entrance.
  • There is ramped/sloped access to the washroom surveyed once inside the unit.
  • This washroom is shared.
  • There is written or text signage on or near the washroom door.
  • The washroom door(s) open(s) outwards.
  • The door(s) is/are locked by a twist lock.
  • The door is easy to open.
  • The width of the door opening is 87cm (2ft 10in).
  • The dimensions of the washroom are 150cm x 235cm (4ft 11in x 7ft 9in).
  • The washroom does have an unobstructed minimum turning space of 150cm x 150cm.
  • There is an emergency pull cord alarm.
  • There is not a red flashing fire alarm beacon within the washroom.
  • There is a/are coat hook(s) 170cm from the floor.
  • There is not a mirror.
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The height of the wash basin is 79cm.
  • There are no wall-mounted grab rails for the wash basin.
  • The tap type is push. It is not a mixer tap.
  • There is a soap dispenser.
  • The soap dispenser can be reached from seated on the toilet.
  • The height of the soap dispenser is 125cm.
  • There is a towel dispenser.
  • The towel dispenser can be reached from seated on the toilet.
  • The height of the towel dispenser is 125cm.
  • There is not a hand dryer.
  • The washroom has a non-slip floor.
• Toilet Details View
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • The toilet has a wall which can act as a back rest.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 60cm.
  • There is a flush on the transfer side.
  • There is no dropdown rail for the toilet.
  • There are no wall-mounted grab rails for the toilet.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The height of the toilet roll holder is 75cm.
  • There is not a colostomy changing shelf for standing users next to the toilet.
• Shower Details View
  • There is a wheel in shower.
  • The shower does have an unobstructed minimum turning space of 150cm x 150cm.
  • The shower head is height adjustable.
  • The shower control type is twist/turn.
  • A shower chair is available.
  • There are not wall-mounted grab rails available for the shower.
• Colour Contrast and Lighting View
  • The colour contrast between the external washroom door and wall is medium.
  • The visual contrast between the internal washroom door and wall is medium.
  • The toilet seat colour contrast is low.
  • The visual contrast between the washroom floor and walls is high.
  • Lighting levels are moderate to good.

You are on Toilet with Adaptations (Urgent Care Centre MAU Corridor - Right Hand Transfer). Skip to the next section.

Toilet with Adaptations (Urgent Care Centre MAU Corridor - Right Hand Transfer)

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• Location and Access View
  • This accessible toilet is located on the corridor, just before the Clinical Decision Unit.
  • This accessible toilet is approximately 15m (16yd 1ft) from the A&E and Urgent Treatment Centre entrance.
  • There is step-free access into the accessible toilet.
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • There is tactile and written text signage on or near the toilet door.
  • The contrast between the external door and wall is high.
  • The door opens inwards.
  • The door is light.
  • The door is locked by a twist lock.
  • The width of the accessible toilet opening is 85cm.
  • The contrast between the internal door and wall is high.
  • The door has a horizontal grab rail.
  • The contrast between the horizontal grab rail and internal door is high.
• Toilet Features View
  • The dimensions of the accessible toilet are 180cm x 200cm.
  • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
  • The lighting levels are low to moderate.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 115cm.
  • The transfer space is obstructed by a female sanitary bin and a waste disposal bin.
  • There is a flush on the transfer side.
  • There is a spatula type lever flush.
  • There is a dropdown rail on the transfer side.
  • The visual contrast between the dropdown rail(s) and wall is medium.
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • The contrast between the wall-mounted grab rail(s) and wall is low.
  • The contrast between the walls and floor is high.
  • There is an emergency alarm.
  • There is not a red flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are female sanitary and clinical waste disposal units.
  • There is not a/are not coat hook(s).
• Additional Fixtures View
  • There is not a mirror.
  • The toilet has a fixed horizontal rail without a padded backrest.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • The toilet seat colour contrast is high.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 85cm (2ft 9in).
  • The contrast between the toilet roll holder and the wall is low.
  • There is a wash basin.
  • The wash basin and tap(s) can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 74cm (2ft 5in).
  • There is a vertical wall-mounted grab rail on the left hand side of the wash basin.
  • The contrast between the wash basin wall-mounted grab rail(s) and wall is medium.
  • The wash basin tap type is lever mixer.
  • There is a wall fixed soap dispenser.
  • The soap dispenser cannot be reached from seated on the toilet.
  • The height of the soap dispenser is 122cm.
  • There is not a towel dispenser.
  • There is a hand dryer.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • The height of the hand dryer is 90cm (2ft 11in).
  • The visual contrast between the hand dryer and the wall is low.
• Baby Changing Facilities View
  • Baby changing facilities are located within the accessible toilet.
  • There is a flip down baby change table available.
  • The height of the baby change table is 90cm.
• Comments View
  • There is an identical accessible toilet to the right of this accessible toilet.

You are on Related Access Guides. Skip to the next section.

Related Access Guides

• To view other Detailed Access Guides that are related to this one please use the links below.
• Parking at St Helier link (new tab) - click here.
• Entrances at St Helier link (new tab) - click here.
• Toilets at St Helier link (new tab) - click here.
• Getting To and Around St Helier Hospital link (new tab) - click here.